CognitiveTPG A776II, User Manual

Page: 37 / 46

32 Chapter 5: Troubleshooting
A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016
Check print quality poor
Condition Possible causes What to do
Printer starts to print, but stops Communication error or Check the interface cable. Check that
while the form is being printed. software error. software is working properly.
Forms print is light or spotty. Form inserted incorrectly. See “Printing on Forms or Checks” on
page 23.
Impact print head is dirty or defective. Contact a service representative.
Improper platen gap. Contact a service representative.
Ribbon cassette is defective. See “Removing and installing a ribbon” on
page 10.
Ribbon cassette is worn. Replace the ribbon cassette. See “Removing and installing a ribbon” on
page 10.
Light print, smudging, or Platen gap needs adjustment. Contact a service representative.
slip skews.
Receipt print quality poor
Condition Possible causes What to do
Colored stripe on receipt. Paper is low. Change the paper.
Receipt does not come out Paper is jammed. Open the receipt cover, inspect the knife,
all the way. and clear any jammed paper.
Printer starts to print, but stops Paper is jammed while the Open the receipt cover, inspect the knife,
receipt is being printed. and clear any jammed paper.
Print is light or spotty. Paper roll loaded incorrectly. Check that the paper is loaded properly.
Thermal print head is dirty. Use recommended thermal receipt paper.
Clean the thermal print head with an
alcohol pen prior to going back to an
approved paper.
Do not spray the thermal print head with
household cleaner as this may damage
it and the electronics. The thermal print
head does not normally require cleaning
if the recommended paper grades are
used. If you have used non-recommended
paper for an extended period of time,
cleaning the print head with an alcohol
pen will not help.
Print head is defective. Contact a service representative.
continued…