Troubleshooting
Symptom
Explanation
Solution
You have MX-1502s or DataMan reader(s)
present on your wireless network and you are
unable to connect to them from the DataMan
Setup Tool or from the
despite being on the same wireless network.
If you are using a wireless
access point that is not
supporting physical
broadcast, you are not able
to connect to your
DataMan readers.
Use a network element that does support
physical broadcast. For example, put a
router behind your wireless access point.
The MX-1502 does not connect to your
Android device in USB mode.
On some Android devices,
the USB device class is not
set by default, which
hinders communication
with the MX-1502.
Make sure that either MTP or PTP is
selected on your mobile device when
connected to a USB host.
The Quick Setup application shows the
message: “MX-1502 is off. Please press
trigger to wake up.”
Connection between the
reader and the application
could not be established.
l
Make sure that the reader is turned
on. Press any button to power on.
l
Make sure that the cable between
the phone and the reader is
connected properly.
l
Restart the application.
l
Reboot the reader. To do this, hold
both side buttons pressed for ten
seconds.
The reader is producing two short green
blinks repeatedly.
The reader is being
internally reconfigured.
The process should not take more than a
minute. Do not remove any batteries while
the device is producing this light pattern.
Removing the batteries during this
process can permanently damage the
device.
You are using the SDK but your application is
not able to communicate with the reader.
l
Make sure that the reader is turned
on. Press any button to power on.
l
On Android, make sure that the
keyboard mode is disabled.
l
Make sure that the cable between
the phone and the reader is
connected properly.
l
Restart the application.
l
Reboot the reader. To do this, hold
both side buttons pressed for ten
seconds.
20
Troubleshooting
