Chapter 6: Service and maintenance
Generate a diagnostic report
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6. Select
Update.
The progress of the software update is shown in percent under the product
icon. When installation is completed, a check mark appears instead.
6.2 Generate a diagnostic report
If the system is not working properly, the diagnostic report may help
service personnel troubleshooting the system.
To generate a diagnostic report, do as follows:
1. Select
System
from the main menu of the Message Terminal.
2. Select
Advanced
at the bottom of the page.
3. Connect a USB memory stick to your SAILOR 6018.
4. Select
Generate diagnostic report
.
5. Choose the location on the USB memory stick where you want to save
the file.
Note
The installation is not complete until the SAILOR 3027 has
rebooted. Check the new software version after reboot to verify
that the installation is successfully completed.
Note
Do not save the file on the SAILOR 6018 itself; the file format
is not supported. Use a USB memory stick instead.