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Cobalt Digital Inc BBG-1002-UDX-FS Product Manual Download Page 102

3

Troubleshooting

3-72

BBG-1002-UDX-FS PRODUCT MANUAL

BBG-1002-UDX-FS-OM (V1.0)

Troubleshooting

This section provides general troubleshooting information and specific 
symptom/corrective action for the BBG-1002-UDX-FS and its remote control 
interface. The BBG-1002-UDX-FS requires no periodic maintenance in its 
normal operation; if any error indication (as described in this section) occurs, 
use this section to correct the condition. 

Error and Failure Indicator Overview

The BBG-1002-UDX-FS itself and its remote control systems all (to varying 
degrees) provide error and failure indications. Depending on how the 
BBG-1002-UDX-FS is being used (i.e, standalone or network controlled 
through DashBoard™ or a Remote Control Panel), check all available 
indications in the event of an error or failure condition.

The various BBG-1002-UDX-FS and remote control error and failure 
indicators are individually described below.

Note:

The descriptions below provide general information for the various status and 
error indicators. For specific failures, also use the appropriate subsection 
listed below.

• Basic Troubleshooting Checks (p. 3-74)

• BBG-1002-UDX-FS Processing Error Troubleshooting (p. 3-75)

• Troubleshooting Network/Remote Control Errors (p. 3-76)

Summary of Contents for BBG-1002-UDX-FS

Page 1: ...ice 217 344 1243 Fax 217 344 1245 www cobaltdigital com Product Manual BBG 1002 UDX FS OM V1 0 Cobalt Digital Inc 3G HD SD SDI Standalone Dual Channel Path 1 UDX Path 2 Frame Sync with Audio Embed De...

Page 2: ...k Information Cobalt is a registered trademark of Cobalt Digital Inc openGear is a registered trademark of Ross Video Limited DashBoard is a trademark of Ross Video Limited Dolby is a registered trade...

Page 3: ...tions 1 15 Warranty and Service Information 1 19 Cobalt Digital Inc Limited Warranty 1 19 Contact Cobalt Digital Inc 1 20 Chapter 2 Installation 2 1 Overview 2 1 Installing the BBG 1002 UDX FS 2 1 Ins...

Page 4: ...ntrols 3 31 Timecode 3 36 Reticules 3 41 Wings Insertion 3 44 AFD Processor Controls 3 45 Moving Box Insertion 3 51 Ancillary Data Proc Controls 3 53 COMM Ports Setup Controls 3 56 Presets 3 58 GPO Se...

Page 5: ...ion Provides instructions for installing the BBG 1002 UDX FS in a frame and optionally installing a BBG 1002 UDX FS Rear I O Module Chapter 3 Operating Instructions Provides overviews of operating con...

Page 6: ...s Cobalt or other cards Device and or Card refers to a Cobalt or other card System and or Video System refers to the mix of interconnected production and terminal equipment in which the BBG 1002 UDX F...

Page 7: ...provide supplemental information to the accompanying text Notes typically precede the text to which they apply Labeling Symbol Definitions Important note regarding product usage Failure to observe may...

Page 8: ...portant safety instructions regarding the proper installation and safe operation of the frame as well as its component products CAUTION The BBG 1002 UDX FS FPGA is designed for a normal range operatin...

Page 9: ...ket based timecode formats and CEA608 708 HD formats to HD ATC SD_ATC and SD VITC waveform based timecode BBG 1002 UDX FS Input Output Formats The BBG 1002 UDX FS provides the following inputs and out...

Page 10: ...IN D Video Quality Events Check UDX Convert ARC AFD Deserialize Timecode Select Proc Video Quality Events Check To Path 1 2 Audio Embed From Path 1 2 Audio De Embed Path 1 UDX FS Path 2 FS HANC VANC A...

Page 11: ...y the unit when selected as a choice on the output crosspoint Option QC Quality Check allows criteria such as black frozen frame events to propagate an event alert This alert can be used by the Preset...

Page 12: ...the output can be set to disable video go to black go to an internal test signal generator pattern or freeze to the last intact frame last frame having valid SAV and EAV codes An internal test signal...

Page 13: ...defined H and V aspect ratio control Reticule insertion provides safe action area marking as well as other reticule functions and patterns The scaler provides special modes that allow de interlacing t...

Page 14: ...activate a GPO send an automated email or go to a user defined preset An Event Triggers user interface can detect Closed Caption Presence and Closed Caption Absence events The Event Triggers user inte...

Page 15: ...6 channel bus signals to embedded and discrete AES and analog audio outputs An Input Audio Status display shows the presence and peak level of each input audio channel received by the card In addition...

Page 16: ...er function provides for the selection of any five embedded channels serving as Left L Right R Center C Left Surround Ls and Right Surround Rs individual signals to be multiplexed into stereo pair Dow...

Page 17: ...Events Detect Function Option QC provides a Audio Detect Events user interface and an Event Triggers user interface for checking user selected channels to detect audio silence conditions The Event Tr...

Page 18: ...r downstream systems The user interface is based on common SCTE 104 operations Splice Start Normal Splice Start Intermediate Splice End Normal Splice End Intermediate and Splice Cancel splice_request_...

Page 19: ...nt DC Power Inputs includes one BBG 1000 PS Power Supply BBG 1002 UDX FS C HDBNC 4 3G HD SD SDI Inputs 2 Balanced Analog Audio Inputs 6 AES Inputs 4 3G HD SDI Outputs w 1 relay protect 4 AES Outputs G...

Page 20: ...input Data Rates Supported SMPTE 424M 292M SMPTE 259M C Impedance 75 terminating Return Loss 15 dB up to 1 485 GHz 10 dB up to 2 970 GHz Analog Video Input Number of Inputs One SD analog CVBS Impedanc...

Page 21: ...D 127 pixels 9 4 us 720p 330 pixels 4 45 us 1080i 271 pixels 3 65 us 1080p 361 pixels 2 43 us Analog Video Output Number of Outputs One SD analog CVBS Impedance 75 Embedded Audio Output 16 ch embedded...

Page 22: ...ame Reference Input Looping 2 BNC connection SMPTE 170M 318M Black Burst SMPTE 274M 296M Tri Level Return Loss 35 dB up to 5 75 MHz GPIO 2 GPI 2 GPO opto isolated GPO Specifications Max I 120 mA Max V...

Page 23: ...registering the product by completing and returning a product registration form In the event of a warrantable defect the purchaser shall notify Cobalt with a description of the problem and Cobalt shal...

Page 24: ...horough and professional support representatives for any of the following Name and address of your local dealer Product information and pricing Technical support Upcoming trade show information Phone...

Page 25: ...G 1002 UDX FS in locations marked with stamped x If feet are not affixed chassis bottom cooling vents will be obscured Where BBG 1002 UDX FS is to be installed with optional frame Mounting Tray BBG 10...

Page 26: ...1002 UDX FS BNC inputs are internally 75 ohm terminated It is not necessary to terminate unused BNC video inputs or outputs External frame sync reference signal if used must be terminated if a loopin...

Page 27: ...1002 UDX FS Dimensional Details 1 73 15 26 1 75 FEET REMOVABLE FEET 4 PLACES 14 30 5 80 1 65 FRONT REAR TOP Notes 1 All dimensions in inches 2 If BBG 1002 is mounted on flat surface either rubber fee...

Page 28: ...ET Gigabit Ethernet control monitoring connection Communication activity status is shown by integral status LEDs REF LOOP Looping 75 reference connection for connection to house black burst or tri lev...

Page 29: ...e 2 4 COMM GPIO and Analog Audio Connector Pinouts G Removable Phoenix plug view oriented with top screw terminals up Note Unbalanced connections can be connected across the and G terminals Note that...

Page 30: ...2 6 BBG 1002 UDX FS PRODUCT MANUAL BBG 1002 UDX FS OM V1 0 This page intentionally blank...

Page 31: ...e Number Locations and Ranges p 3 9 BBG 1002 UDX FS Function Menu List and Descriptions p 3 10 Uploading Firmware Using Web Interface and GUI p 3 70 Troubleshooting p 3 72 BBG 1002 UDX FS Front Panel...

Page 32: ...now access and enter the menu item When this button is pressed the selected menu item is displayed along with its sub menus In this example showing the Network Settings menu Menu Network Settings as m...

Page 33: ...n Product BBG 1002 is displayed device is ready for configuration 2 Press and access the Network Settings menu Current network settings are displayed as configured by host DHCP server Note It is recom...

Page 34: ...ssed and controlled using any of the user interfaces described here The format in which the BBG 1002 UDX FS functional controls indicators and displays appear and are used varies depending on the user...

Page 35: ...devices function menus and parameters Figure 3 3 Function Menu Parameter Overview BBG 1002 UDX FS Menu a Menu b Menu z Individual Parameters Each menu consists of groups of parameters related to the...

Page 36: ...n is displayed Scalar numeric parametric values can then be adjusted as desired using the GUI slider controls Items in a list can then be selected using GUI drop down lists Figure 3 4 Typical Web UI D...

Page 37: ...terface theme selection offers light and dark themes suited for various users and environments Figure 3 5 Web UI Display Themes Clicking Settings opens a pane where the display Theme can be set Light...

Page 38: ...formation status display Note Proper operating status is denoted by green icons for the status indicators shown in Figure 3 6 Yellow or red icons respectively indicate an alert or failure condition Re...

Page 39: ...veform 14 16 Note 2 Closed Captioning 21 locked 10 Note 2 Notes 1 The device does not check for conflicts on a given line number Make certain the selected line is available and carrying no other data...

Page 40: ...nized using main menu tabs as shown below The table below provides a quick reference to the page numbers where each function menu item can be found Some functions use sub tabs to help maintain clarity...

Page 41: ...applied as an input for the same path Also if framesync Lock to Input else Free Run is selected the initial upstream path must be selected using Lock to Input Path control for example if Path 1 cascad...

Page 42: ...set to use Path 2 Program video out SDI OUT 3 set to output SDI Input A reclocked copy SDI OUT 4 set to output SDI Input B reclocked copy Note Outputs set to Input Reclocked will pass input SDI regard...

Page 43: ...ormation about insertion into scaled output video Input Output Video Status Displays signal format status sent to scaler and output format status If invalid or no signal is present no input is display...

Page 44: ...lowest available latency with a slight reduction of motion smoothness due to alignment not waiting for both fields This setting can be expected to provide an approximate latency of 6 msec for North A...

Page 45: ...n 0 1 steps null 0 0 V Pan control shifts vertical center of image down negative settings or up positive settings 74 to 74 range in 0 1 steps null 0 0 Downscale Filtering Control Adjusts the aggressiv...

Page 46: ...Lock to Input Uses the program video input video signal as the reference standard Note If Lock to Input is used for framesync any timing instability on the input video will result in corresponding ins...

Page 47: ...Flat Field device outputs black flat field Freeze device outputs last frame having valid SAV and EAV codes Test Pattern device outputs standard technical test pattern pattern is selected using the Pat...

Page 48: ...deo relative to the reference Frame Delay Control Minimum Latency Frames Control When Framesync is enabled specifies the smallest amount of latency delay frames held in buffer allowed by the frame syn...

Page 49: ...audio PCM data Present PCM Indicates AES pair or embedded channel contains recognized audio PCM data Dolby E Indicates embedded channel or AES pair contains Dolby E encoded data Dolby Digital Indicat...

Page 50: ...002 UDX FS Function Menu List continued All audio inputs are transferred through the device via each path s 16 channel Internal Bus Bus Ch 1 thru Bus Ch 16 The example above shows various Source selec...

Page 51: ...ls as well as peak level meter for each output channel Meter shows level as affected by Level control Gain controls allow relative gain in dB control for the corresponding destination Embedded Audio G...

Page 52: ...he video is user delayed or output format is changed Refer to Preferred Alignment for Dolby E in HD Systems http www dolby com about news events newsletters dtvaudio dolby e alignment html for more in...

Page 53: ...lex Mix 3 Flex Mix 4 AES Ch1 Ch16 AnlgCh1 Ch4 EmbCh1 Ch16 Flex Mix B Flex Mix C Flex Mix D To Audio Bus Input Routing Emb Ch 1 Emb Ch 2 Emb Ch 3 Emb Ch 4 Flex Mix 5 Flex Mix 6 Flex Mix 7 Flex Mix 8 Em...

Page 54: ...s relative gain in dB control and a channel Mute checkbox 80 to 20 dB range in 0 1 dB steps unity 0 0 dB Clean and Quiet Switching option CQS only Allows SDI input selection to be changed from one sou...

Page 55: ...h Controls Position and Width controls set the area of concern to be screened by the Quality Event function X and Y Position controls set the origin point for the area of concern X and Y Width control...

Page 56: ...to the Presets Event Triggers sub tab controls to issue a GPO preset engage or other command when audio silence events are detected Audio Failover Threshold sets the dBFS level at which channel conten...

Page 57: ...and passed by the device as normal The closed captioning function does not support PAL closed captioning standards Closed Captioning Remove Regenerate and HD Insertion Line Controls Allows removal of...

Page 58: ...Unity provides unity reset control of all Video Proc functions When Confirm is clicked a Confirm pop up appears requesting confirmation Click Yes to proceed with the unity reset Click No to reject un...

Page 59: ...Confirm is clicked a Confirm pop up appears requesting confirmation Click Yes to proceed with the unity reset Click No to reject unity reset Luma Gain R G B controls Black Gain R G B controls Gamma F...

Page 60: ...8 to 50 0 null 6 8 White Hard Clip Applies white hard clip limiting at specified percentage 50 0 to 109 1 null 109 1 White Soft Clip Applies white soft clip limiting at specified percentage 50 0 to 10...

Page 61: ...ownstream systems that may not support all four embedded audio groups Note Changing the setting of this control will result in a noise burst in all groups This control should not be manipulated when c...

Page 62: ...ation making center channel content more predominate in the overall mix Maximum attenuation setting 80 dB applies a 80 dB ratiometric reduction of center channel content Center channel content is rest...

Page 63: ...annel from the choices listed below Silence Audio Bus Ch 1 thru Ch 16 Path1 or 2 Tones 100 Hz thru 16 kHz Downmix L or Downmix R Path1 or 2 The Flex Bus drop down selects the bus A thru P to which the...

Page 64: ...rom the following choices Card Audio Bus Ch 1 thru Ch 16 Path 1 or 2 Built in Tone generators Tone n 20 dBFS level tone generators with n being frequencies of 100 200 300 400 500 600 700 800 900 1k 2k...

Page 65: ...o Bus Ch 1 thru Ch 16 Path 1 or 2 Built in Tone generators Tone n 20 dBFS level tone generators with n being frequencies of 100 200 300 400 500 600 700 800 900 1k 2k 4k 6k 8k 12k and 16k Flex Bus A th...

Page 66: ...roc Embed 525i SDI w ATC_VITC Insert Control Line Number Control Buffer Format ATC_VITC Insertion Enabled ATC_VITC Line 13 default SMPTE 12M 2 BBG 1002 UDX FS 525i 5994 w VITC Waveform 525i 5994 w ATC...

Page 67: ...ections are only channels associated with the selected path Mute LTC Control Allows LTC audio or RS 485 output to mute upon loss of selected timecode inputs When set to Enabled and input timecode is l...

Page 68: ...ls Allows the current timecode count to be advanced or delayed on the output video Offset Advance or Delay selects offset advance or delay Offset Field delays or advances or delays timecode by one fie...

Page 69: ...output line drop down on the controls described below will allow a particular range of choices the actual range is automatically clamped limited to certain ranges to prevent inadvertent conflict with...

Page 70: ...equiring ATC_VITC packet in both fields as a field 1 packet non toggling Note Non toggling VITC1 and VITC2 packets do not conform to SMPTE 12M 2 2008 preferences As such ATC_VITC Legacy Support should...

Page 71: ...n be simultaneously enabled as desired Insertion Master Enable Disable Provides independent master enable disable for SDI and CVBS outputs When enabled any combination of reticules or other markers de...

Page 72: ...selection Opacity sets the opacity of the overlay for both white black and inverse color modes Thickness sets the line thickness in pixels Provides insertion and sizing controls for custom graticules...

Page 73: ...the width of the horizontal line from 0 to 100 of 4 3 outputted image area Horizontal Line Pos controls the vertical positioning of the horizontal line from 0 to 100 of 4 3 outputted image area Vertic...

Page 74: ...ables or disables wings insertion into the output video Note For conditions where wings is not intended to be inserted make certain this control is set to Disabled Wings Width Mode Control Selects win...

Page 75: ...g can be performed on Path 2 since it is not equipped with scaling Although sub tabs may show WSS and VI formats currently functionality is limited to AFD only Table 3 2 BBG 1002 UDX FS Function Menu...

Page 76: ...in this example the scaler is directed to apply the output AFD re aspecting by setting Scaler Follow AFD to Enabled A B Shown below is an example in which received 525i5994 SDI video is being up conve...

Page 77: ...in scaler Note This control also appears on the Scaler tab and is mutually ganged with the selection performed on either tab Scaler follows AFD functions only when a valid AFD output format is being g...

Page 78: ...ode and H V description is displayed If a format is not outputting data Disabled is displayed Note The code displayed shows the outputted code If the code is modified by user settings performed in the...

Page 79: ...6x9 Center 1010 3 2 1 NTSC 2 PAL 4x3 16x9 Center 1011 1 4x3 14x9 Center 1011 1 0 1 NTSC 2 PAL 4x3 14x9 Center 1100 3 4 7 Reserved 1100 0 1 NTSC 2 PAL Reserved 1101 6 4x3 Protect 14x9 1101 6 0 1 NTSC 2...

Page 80: ...16x9 Letterbox 16x9 Center 0100 Separate control groups for 4x3 and 16x9 coded input frames allow custom ARC as well as pan tilt for various coded frames By default each row is set for its companion r...

Page 81: ...utputs no raster or moving box insertion will be present on the output video under input LOS conditions See Framesync p 3 16 for more information Moving Box Size Controls Sets size of box image burn i...

Page 82: ...tal Speed sets the X axis speed from choices shown Moving Box Vertical Speed sets the Y axis speed from choices shown Moving Box Attributes Controls Provides independent controls for setting the color...

Page 83: ...ized ANC packets Insert and Extract modes respectively allow insertion to the output stream or extraction from the input stream between external interfaces Interface controls select either card IP or...

Page 84: ...atus Stopped with yellow indicator means no data is being received Green indicator means data is being received and inserted Data rate is also shown Card IP Transmit Setup Status Provides setup for de...

Page 85: ...to Embedded Data using the Output Audio Routing Controls tab in this example Emb pair 7 8 B On the COM Routing tab select Audio Data Extractor to extract and route the received SMPTE 337 data to the d...

Page 86: ...ting Function Selects port function for the respective port as LTC Encoder input or output or ANC Data Extractor Audio SMPTE 337 non PCM input or output Rx Tx Status Display Shows either no data recei...

Page 87: ...traction Flow Control Allows communication between device transmit and receiving destinations to regulate data receive as follows No Flow Control Data is transmitted without buffering or checking to s...

Page 88: ...in the example In Audio Routing will set the preset to only look at and touch audio routing settings and save these settings under the preset When the preset is loaded recalled the card will only tou...

Page 89: ...u List continued Download save card presets to a network computer by clicking Download Presets Save at the bottom of the Presets page Browse to a desired save location in this example My Documents Cob...

Page 90: ...32 separate events can be defined In addition to events screened for and triggered here each Event can be set to trigger from Alarms detected on the Alarms page see Alarms Setup Controls p 3 66 Engag...

Page 91: ...ng change Make certain all definable event conditions that the device might be expected to see are defined in any of the Event 1 thru Event 32 rows This makes certain that the device will always have...

Page 92: ...ch using edge trigger GPO s which are fed to the respective GPI 1 and GPI 2 on the device Because these two boxes are independent and cannot be relied upon to provide coinciding triggers a chain of us...

Page 93: ...tart and stop the timer s as shown below in the example here Event Timer 1 is used to set a logo insertion disable after a specific amount of elapsed time A GPI inserts the logo along with a time star...

Page 94: ...e around 85 C core temperature Operation in severe conditions exceeding this limit for non sustained usage are within device operating safe parameters and can be allowed by setting this control to Dis...

Page 95: ...rowse to the location of the firmware upgrade file in this example My Documents v1 0 0019 bin 3 Select the desired file and click Open to upload the file to the device Immediate firmware upload The de...

Page 96: ...gement of alarm generation occurs 3000 msec after event detect Factory default holdoff settings shown here are recommended for at least initial settings If holdoff periods are too brief nuisance alarm...

Page 97: ...State DashBoard frame based tree view pane Ignore alarm or set severity as Warning yellow LED or Error red LED Each of these sub tabs is described below Video sub tab independently shows for all four...

Page 98: ...els Log Alarm Severity and Duration Last Occurrence controls and status function as described in Video p 3 67 Unused audio channels should at the minimum have Severity set to Ignore OK If this is not...

Page 99: ...ing Disabled All display rows shown here are retained in the overall log and can be downloaded as a txt file see Logging below Cleared alarms appear as an open LED Alarms configured as Error or Warnin...

Page 100: ...immediately or in emergency situations without the benefit of network access However the web GUI provides greatly simplified user interfaces as compared to using this menu and the arrow controls For t...

Page 101: ...uctions Uploading Firmware Using Web Interface and GUI Figure 3 8 Uploads Using Web Interface GUI 1 On GUI main page click on Settings In File Upload Utility click Select File 2 A browser now opens Br...

Page 102: ...trol systems all to varying degrees provide error and failure indications Depending on how the BBG 1002 UDX FS is being used i e standalone or network controlled through DashBoard or a Remote Control...

Page 103: ...and Display Item Function Alphanumeric Display Shows device statuses STATUS LED Illuminates GREEN indicating BBG 1002 UDX FS has successfully powered up and passed self tests INPUT LOCK LED Illuminate...

Page 104: ...eck the Power Consumed indication for the BBG 1002X This can be observed using the Status front panel or web UI pane If display shows no power being consumed the BBG 1002 itself is defective If displa...

Page 105: ...control is set to On or Enabled as appropriate VANC line number conflict between two or more ancillary data items Make certain each ancillary data item to be passed is assigned a unique line number se...

Page 106: ...move the top cover before proceeding SD closed captioning waveform or character rendering is corrupted Moving box insertions running into line 21 For SD usage burn ins can impinge on and corrupt line...

Page 107: ...ns illuminated When reprogram is complete COM LED turns off on and then off again entire process takes about 1 1 2 minute 1 From underside of card locate the SD card receptacle 2 With SD card labeling...

Page 108: ...any problem arise with this product that was not solved by the information in this section please contact the Cobalt Digital Inc Technical Support Department If required a Return Material Authorizati...

Page 109: ......

Page 110: ...Cobalt Digital Inc 2506 Galen Drive Champaign IL 61821 Voice 217 344 1243 Fax 217 344 1245 www cobaltdigital com BBG 1002 UDX FS OM V1 0 Printed in USA...

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