9980CSC3G-OM (V1.4)
9980-CSC-3G PRODUCT MANUAL
3-43
Operating Instructions
Troubleshooting
9980-CSC-3G Processing Error Troubleshooting
Table 3-5 provides 9980-CSC-3G processing troubleshooting information. If
the 9980-CSC-3G card exhibits any of the symptoms listed in Table 3-5,
follow the troubleshooting instructions provided. In the majority of cases,
most errors are caused by simple errors where the 9980-CSC-3G is not
appropriately set for the type of signal being received by the card.
Note:
• The error indications shown below are typical for the corresponding error
conditions listed. Other error indications not specified here may also be
displayed on DashBoard™ and/or the 9980-CSC-3G card edge status
indicators.
• Where errors are displayed on both the 9980-CSC-3G card and network
remote controls, the respective indicators and displays are individually
described in this section.
Table 3-5
Troubleshooting Processing Errors by Symptom
Symptom
Error/Condition
Corrective Action
• DashBoard™ shows
Unlocked message in
9980-CSC-3G Card Info pane
• Card edge Input LED
corresponding to input is not
illuminated
No video input present
Make certain intended video source is
connected to appropriate 9980-CSC-3G card
video input. Make certain BNC cable
connections between frame Rear I/O Module for
the card and signal source are OK.
Ancillary data (closed captioning,
timecode) not transferred
through 9980-CSC-3G
• Control(s) not enabled
• Make certain respective control is set to On or
Enabled (as appropriate).
• VANC line number conflict
between two or more
ancillary data items
• Make certain each ancillary data item to be
passed is assigned a unique line number (see
Ancillary Data Line Number Locations and
Ranges on page 3-9).
Selected upgrade firmware will
not upload
Automatic reboot after upgrade
turned off
Card Presets > Automatically Reboot After
Upgrade box unchecked. Either reboot the card
manually, or leave this box checked to allow
automatic reboot to engage an upgrade upon
selecting the upgrade.
Card does not pass video or
audio as expected. Control
settings spontaneously changed
from expected settings.
Event-based preset
inadvertently invoked
Event-based preset loading (Event Setup tab)
should be set to Disabled if this function is not
to be used. Read and understand this control
description before using these controls to make
sure engagement for all expected conditions is
considered. See Presets (p. 3-21) for more
information.
Card will not retain user settings,
or setting changes or presets
spontaneously invoke.
Event Based Loading sub-tab
inadvertently set to trigger on
event
If event based loading is not to be used, make
certain event-based loading on Event Setup tab
is disabled (either using master Enable/Disable
control or through events settings. See Event
Setup Controls (p. 3-24) for more information.