
9902-2UDXDI-OM (V1.0)
9902-2UDX-DI PRODUCT MANUAL
3-69
Operating Instructions
Troubleshooting
9902-2UDX-DI Processing Error Troubleshooting
Table 3-4 provides 9902-2UDX-DI processing troubleshooting information.
If the 9902-2UDX-DI card exhibits any of the symptoms listed in Table 3-4,
follow the troubleshooting instructions provided.
In the majority of cases, most errors are caused by simple errors where the
9902-2UDX-DI is not appropriately set for the type of signal being received
by the card.
Note:
The error indications shown below are typical for the corresponding error con-
ditions listed. Other error indications not specified here may also be displayed
on DashBoard™ and/or the 9902-2UDX-DI card edge status indicators.
Note:
Where errors are displayed on both the 9902-2UDX-DI card and network
remote controls, the respective indicators and displays are individually
described in this section.
Table 3-4
Troubleshooting Processing Errors by Symptom
Symptom
Error/Condition
Corrective Action
• DashBoard™ shows
Unlocked message in
9902-2UDX-DI Card Info pane
• Card edge Input LED
corresponding to input is not
illuminated
No video input present
Make certain intended video source is
connected to appropriate 9902-2UDX-DI card
video input. Make certain BNC cable
connections between frame Rear I/O Module for
the card and signal source are OK.
Ancillary data (closed captioning,
timecode) not transferred
through 9902-2UDX-DI
• Control(s) not enabled
• Make certain respective control is set to On or
Enabled (as appropriate).
• VANC line number conflict
between two or more
ancillary data items
• Make certain each ancillary data item to be
passed is assigned a unique line number (see
Ancillary Data Line Number Locations and
Ranges on page 3-9).
Audio not processed or passed
through card
Enable control not turned on
On Output Audio Routing/Controls tab, Audio
Group Enable control for group 1 thru 4 must be
turned on for sources to be embedded into
respective embedded channel groups.
Selected upgrade firmware will
not upload
Automatic reboot after upgrade
turned off
Card Presets > Automatically Reboot After
Upgrade box unchecked. Either reboot the card
manually, or leave this box checked to allow
automatic reboot to engage an upgrade upon
selecting the upgrade.
Summary of Contents for 9902-2UDX-DI
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