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COLLABORATE CONFERENCE CONTROLLER User Guide

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3.2 Add People to a Call

3.2.1 Via Contacts

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Summary of Contents for COLLABORATE Live Conference Controller

Page 1: ...User Guide COLLABORATE Live Conference Controller Document Number DOC 0498 001v1 0 December 2021 ...

Page 2: ...Updates 9 2 1 3 Language 10 2 1 4 Date Time and Time Zone 10 2 1 5 Sleep Timeout 10 2 1 6 Wallpaper 10 2 1 7 Restore to Default 10 2 2 Calls 11 2 2 1 Auto Answer 11 2 2 2 Do Not Disturb 11 2 2 3 Auto Mute 11 2 2 4 Default Call Bandwidth 11 2 2 5 Default Call Type 11 2 2 6 Max Video Resolution 11 2 2 7 About MCU Multi point Control Unit 12 2 2 8 MCU Layout 12 2 2 9 MCU Answer Mode 12 2 3 Audio Vide...

Page 3: ...lay Wireless Presentation 16 2 4 3 Wireless Sharing Code 16 2 4 4 Presentation Sharing Mode 16 2 4 5 Secondary Screen During Presentation 17 2 5 Recording 17 2 5 1 Recording Path 17 2 5 2 Format 17 2 5 3 Quality 17 2 5 4 Record and Stream Mode 18 2 5 5 Source 18 2 5 6 Layout 18 2 5 7 Split Recording 18 2 5 8 Remaining Time 18 2 6 Streaming 19 2 6 1 Streaming Mode 19 2 6 2 Unicast 19 2 6 2 Multicas...

Page 4: ...s 45 2 8 1 Network Configuration 45 2 8 2 Proxy Configuration 47 2 8 3 Password Protection 48 2 8 4 Update Software 49 2 9 Help 50 3 Call 51 3 1 Initiate a Call 52 3 2 Add People to a Call 53 3 2 1 Via Contacts 53 3 2 2 Via the Dialpad 54 3 2 3 Via Recent Calls 54 3 2 4 Via Directory 55 3 3 Change Call Screen Layout 55 3 4 Mute Microphones 55 3 5 Call Recording 56 3 6 Call Streaming 57 3 7 Call vi...

Page 5: ... Save the Whiteboard Annotation 66 6 Contacts 68 6 1 The Directory 69 6 2 COLLABORATE Space Contacts 69 7 Recording 70 8 Live Streaming 72 9 Remote Control 74 9 1 Remote Control Camera Control 75 9 2 Remote Control Device Info 75 9 3 Remote Control Recording 76 9 4 Remote Control Save Load Preset 77 9 5 Remote Control Streaming 77 9 6 Remote Control Controller as Remote Control 78 10 ClearOne Cont...

Page 6: ...dly solution that fits perfectly in any space 1 2 Features Some of the primary capabilities of the controller include the following Support for VoIP Telco and COLLABORATE Live 10 1 capacitive touch screen 1280 x 800 resolution On screen dialpad Make and receive calls Multi party conference calls Ability to put calls on hold and transfer and forward calls Call history Phone book Favorites Microphon...

Page 7: ...ontents This user guide provides information for each of the topics represented by an icon on the Main screen Each of the topics in the Table of Contents is hot linked to the corresponding section of this manual 2 Settings You access the Settings menu from the Home screen ...

Page 8: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 8 Back to Table of Contents ...

Page 9: ...cally overwrites what you set here 2 1 2 Software Updates 2 1 2 1 Software Updates Automatic enables the system to frequently check for updates If an update is available the system displays a notification on the screen You can choose whether or not to update Check for Software Updates checks for updates when you click The system notifies you if a new update is available If the system is up to date...

Page 10: ...stem goes into sleep mode If set to 0 the system does not automatically enter sleep mode For the system to reflect a change you must restart your system 2 1 6 Wallpaper Several images are available The system immediately reflects wallpaper changes you do not need to restart your system 2 1 7 Restore to Default Restores the COLLABORATE Live to factory default settings Note When you click this the s...

Page 11: ...ing calls 2 2 2 Do Not Disturb Auto reject all incoming calls 2 2 3 Auto Mute Auto mute the microphone for incoming calls 2 2 4 Default Call Bandwidth 2 2 5 Default Call Type Protocol and path for calls Gateway calls are routed through the COLLABORATE Space Gateway 2 2 6 Max Video Resolution Set the maximum video resolution ...

Page 12: ...recording during a conference 2 2 8 1 Auto The system automatically changes the layout as follows Number of Participants Layout Layout Description 4 or less 2 x 2 Four equal sized rectangles Each contains an image If more than 4 endpoints are in the call that use this layout the dominant speaker appears and replaces an image of a non dominant speaker 5 or 6 5 1 Six rectangles One is larger than th...

Page 13: ...RENCE CONTROLLER User Guide Page 13 Back to Table of Contents Reject All Automatically reject all incoming calls Manual Display a prompt each time a call comes in The system answers incoming calls per your call settings ...

Page 14: ...ser Guide Page 14 Back to Table of Contents 2 3 Audio Video 2 3 1 Microphone and Microphone Level 2 3 1 1 Microphone Select your Microphone device 2 3 1 2 Microphone Level Values are in percentage 2 3 2 Speaker Select your Speaker device ...

Page 15: ...One recommends using Balanced Audio or Line output to a mixer or amplifier HDMI audio to a monitor is also supported but monitor speakers are usually lower quality 2 3 4 Camera Selection Camera Model Select the camera selection then select the Camera Model 2 3 5 Far End Camera Control FECC Enables the remote end to control your camera Note When you use the Conference Controller in SIP mode FECC is...

Page 16: ...nce the sender is connected 2 4 3 Wireless Sharing Code Wireless security code the sender must enter 2 4 4 Presentation Sharing Mode Data transmit mode priority The better of two settings depends on the type of presentation material you and others transmit Two available settings Motion Highest possible frame rate For presentations with a significant amount of motion Sharpness Highest possible reso...

Page 17: ...r the connected 2 5 Recording 2 5 1 Recording Path The path of the recording directory Useful when you change the recording location to a USB flash drive or to a remote computer that is in the same work group 2 5 2 Format WMV and MP4 formats available Note that this setting impacts the streaming video format 2 5 3 Quality Quality of the video recordings and streaming made with COLLABORATE Live Opt...

Page 18: ...ality 2 5 4 Record and Stream Mode Options Video or presentation 2 5 5 Source Options Local or remote 2 5 6 Layout Vertical Top and bottom mode Horizontal Side by side mode 2 5 7 Split Recording Automatically splits long recordings into smaller files by enabling this option recorded remaining time below 2 5 8 Remaining Time Based on the available storage memory and the current settings for recordi...

Page 19: ...st and Multicast both SDP and RTSP 2 6 2 Unicast 2 6 2 1 Streaming Port Always 554 2 6 2 2 Number of Ports 1 20 Number of concurrent streams available 2 6 2 3 User Name User name for the stream 2 6 2 4 Password Password for the stream 2 6 2 5 Streaming Quality Standard Definition High Definition 720p Full High Definition 1080p ...

Page 20: ...and presentation shows both source video and presentation video 2 6 2 7 Source Local Video Remote Video Both 2 6 2 8 Layout Vertical Horizontal 2 6 2 Multicast SDP Session multicasting allows you to broadcast your session via the multicasting networking transport technology which allows users to send a video stream that can be received by multiple recipients all listening on a single multicast add...

Page 21: ...mmended for multicast communications 2 6 2 2 Bandwidth Maximum bandwidth in Kbps allowed for outgoing multicast streams 2 6 2 3 Video Format The digital encoding format used during the multicast transmission Default value is H 264 2 6 2 4 Video Port Number of the port through which the video multicast passes 2 6 2 5 Video Resolution Required video resolution options are available in the dropdown l...

Page 22: ...nds 2 6 2 11 Refresh Video Rate The video image refresh rate in multicast streams an interval of 5 seconds is set by default 2 6 2 12 Record Streaming Mode Video Only Presentation Only or Video and Presentation 2 6 2 13 Source Local or remote 2 6 2 14 Layout Vertical Top and bottom mode Horizontal Side by side mode 2 6 3 Multicast RTSP ...

Page 23: ...e of Contents 2 6 3 1 Streaming Port This is read only 2 6 3 2 Number of Ports The number of concurrent streams allowed 2 6 3 3 Multicast Ip Address 239 2 6 3 4 Streaming Quality Record Streaming Mode Source and Layout Same as the corresponding Record Stream settings ...

Page 24: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 24 Back to Table of Contents 2 7 Advanced 2 7 1 Admin ...

Page 25: ... way communication 2 7 1 6 Enable Audio Codec G722 1 Annex C Audio Codec wide band compression algorithm provides higher than toll quality speech The codec operates between a wide band 50Hz to 7kHz signal range at the G 722 1 standard bit rate of 24kbps and 32kbps GAO s G 722 1 algorithm is in the form of fixed point arithmetic and is based on the Modulated Lapped Transform MLT 2 7 1 7 Enable H 26...

Page 26: ...ngs General menu near the bottom press Restore Defaults 2 7 2 Directory Online directories are lists of contacts such as Internet Location Server or ILS whose videoconferencing systems are online and registered with that directory If your system is not registered with a COLLABORATE Central the Directory Settings provide a way to register with a Directory Note Directory settings are available only ...

Page 27: ...irectory Access Protocol servers are very common 2 7 2 3 Server Address Directory Server s IP Address 2 7 2 4 Server Port Number of the port through which COLLABORATE Live establishes a connection to the server 2 7 2 5 Server Path Folder in which contains your user information as created on the Online Directory 2 7 2 6 Server Domain Server s domain name for the Directory 2 7 2 7 User Name and User...

Page 28: ...d telephony users and IP multicast conferences on the network System administrator configuration iPlanet server Contains lists of people and resources Administrators can manage a single user repository for their organization that can be used by multiple applications to both authenticate and retrieve stored information for users such as access levels and user profiles System administrator configura...

Page 29: ...en Note The term screen refers to any type of monitor you use LED LCD etc You can view and change the display settings from either The Conference Controller screen or The room s large screen via Remote Control If the COLLABORATE Live detects that another screen is connected it automatically switches from Single Mode to Dual Mode and presents additional Display Settings in the appropriate settings ...

Page 30: ...Main Conference Controller Main screen or Secondary device screen 2 7 3 3 Keep Aspect Ratio Either of the following Keep or Not keep the original aspect ratio on screens that have an aspect ratio different from the Conference Controller screen 2 7 3 4 Secondary Screen Used for Data Only Restrict use of the secondary screen to only when data is sent received or Do not restrict the secondary screen ...

Page 31: ...list format 2 7 4 Exchange The Exchange settings allow you to integrate an Exchange server with your Skype For Business 2 7 4 1 Auto Discover Exchange URL Automatically integrates Microsoft Outlook 2 7 4 2 URL The URL for the Exchange server 2 7 4 3 Email Your email address in your organization s network 2 7 4 4 User Name and Password The user name and password you use to sign into the organizatio...

Page 32: ...ference Controller sets H 323 values to Transport video audio via DNS and NAT addressing Communicate and interact with either a COLLABORATE Central server or a standard gatekeeper server The COLLABORATE Central server or a gatekeeper server provides better performance and flexibility in point to point and multipoint videoconferences Note More information about ClearOne s COLLABORATE Central server...

Page 33: ... you use to sign into the COLLABORATE Central server 2 7 5 4 User Number Your user number used for identification on the COLLABORATE Central server If you do not enter a number the COLLABORATE Central server automatically generates a number 2 7 5 5 Connection Mode Two protocols are available to connect your call H 323 For LAN network connections only when the connection type is known If NAT Firewa...

Page 34: ...end Media as HTTP 2 7 5 12 DNS Address Note In COLLABORATE Central mode the system administrator should configure the LDAP settings for COLLABORATE Central on the server side To verify that COLLABORATE Central mode is active From the Home screen click Remote Control and access the Device Info screen Select Settings Advanced H 323 and check the displayed information The New Call IP number shows the...

Page 35: ...DHCP Server Obtains an IP Address from a DHCP server 2 7 6 2 IP Address Sets the IP Address for this system If you use a DHCP server the system displays the address the DHCP server obtains 2 7 6 3 Subnet Mask Sets the subnet mask number for your network If you use a DHCP server the system displays the address that the DHCP server obtains 2 7 6 4 Default Gateway Sets the IP Address of the default g...

Page 36: ...rk 2 7 6 7 NAT Mode NAT helps protect a LAN from exposure to unwanted traffic by providing one single external address to remote users NAT uses a system of local and external addresses to hide a LAN s users from other networks A NAT server translates local parties addresses to an external address which is then used to identify the local party to remote parties Therefore remote parties use this ext...

Page 37: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 37 Back to Table of Contents ...

Page 38: ...ings menu to enter required information Most likely your Network administrator can provide the proxy setting information 2 7 7 1 Proxy Address The proxy server IP address 2 7 7 2 Proxy Port The number of the port required for the proxy server proxy mode 2 7 7 3 Proxy User and Proxy Password The user name and password as configured in the proxy server proxy mode ...

Page 39: ...ne 2 7 8 2 Proxy Address IP address of the Proxy server 2 7 8 3 User Name and User Password The user name and password as configured in the proxy server proxy mode 2 7 8 4 User Number The user number used for identification in the Proxy server If you do not enter a number the proxy server automatically generates a number 2 7 8 5 Local Port The SIP port on your computer The default Is 5060 ...

Page 40: ...7 8 6 Transport Protocol Your preferred protocol TCP or UDP Note the following TCP is more accurate It requires acknowledgement of each packet by the receiving device UDP is faster Packets are sent but not acknowledged but in the event of packet loss there is no error correction etc ...

Page 41: ...browser For more information see Web Access and Management 2 7 9 2 Web Server Password If you enter a password the system requires users to enter the same password when they access the Conference Controller via the Web 2 7 9 3 Telnet Interface and Telnet Interface Password Select this option to allow access to the COLLABORATE Live via a Telnet based terminal If you enter a password the system requ...

Page 42: ...kype for Business cloud based video conferences according to your permissions 2 7 10 1 Sign in Address The sign in address for your Skype for Business server 2 7 10 2 User Name The user name you use to log into the Skype for Business server 2 7 10 3 Password The account password you use to log into the Skype for Business server 2 7 10 4 Server Configuration Automatic or Manual If you select Automa...

Page 43: ...alues of of Internal Server Name External Server Name and Exchange Settings 2 7 10 5 Internal Server Name The Fully Qualified Domain Name FQDN of your Skype for Business Server 2 7 10 6 External Server Name The Fully Qualified Domain Name FQDN of your Skype for Business Server 2 7 10 7 Exchange Settings text 2 7 10 8 Use Skype for Business Credentials ...

Page 44: ...u to join and create a COLLABORATE Space cloud based video conference according to your permissions 2 7 11 1 Server Address The IP Address of the COLLABORATE Space server 2 7 11 2 Email The email address you use to sign into the COLLABORATE Space server 2 7 11 3 Password The password you use to sign into the COLLABORATE Space server if required ...

Page 45: ...ings directly modify the Conference Controller not the COLLABORATE Live The Settings Preferences screen lists the four settings shown in the following image 2 8 1 Network Configuration The Settings Preferences Network Configuration screen allows you to 1 Choose between Ethernet and Wifi 2 Configure settings for each ...

Page 46: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 46 Back to Table of Contents 2 8 1 1 Network Configuration for Ethernet ...

Page 47: ...ENCE CONTROLLER User Guide Page 47 Back to Table of Contents 2 8 1 2 Network Configuration for Wifi 2 8 2 Proxy Configuration The Settings Preferences Proxy Configuration screen allows the input of proxy server settings ...

Page 48: ...RENCE CONTROLLER User Guide Page 48 Back to Table of Contents 2 8 3 Password Protection If set a password is required to view or modify any settings in the Preferences submenu It does not affect the rest of the settings ...

Page 49: ...er Guide Page 49 Back to Table of Contents 2 8 4 Update Software The Settings Preferences Update Software screen indicates the current version of the COLLABORATE Live application on the Conference Controller and provides an Update button ...

Page 50: ...ER User Guide Page 50 Back to Table of Contents 2 9 Help The Settings Help screen in the upper right indicates the version number of the COLLABORATE Live application on the Conference Controller It also includes copyright information ...

Page 51: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 51 Back to Table of Contents 3 Call You initiate a call from the Home screen ...

Page 52: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 52 Back to Table of Contents 3 1 Initiate a Call ...

Page 53: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 53 Back to Table of Contents 3 2 Add People to a Call 3 2 1 Via Contacts ...

Page 54: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 54 Back to Table of Contents 3 2 2 Via the Dialpad 3 2 3 Via Recent Calls ...

Page 55: ...LLER User Guide Page 55 Back to Table of Contents 3 2 4 Via Directory Information about the use of the Directory to place calls is available in the Contacts section of this manual 3 3 Change Call Screen Layout 3 4 Mute Microphones ...

Page 56: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 56 Back to Table of Contents 3 5 Call Recording ...

Page 57: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 57 Back to Table of Contents 3 6 Call Streaming 3 7 Call video mute ...

Page 58: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 58 Back to Table of Contents 3 8 Call whiteboard ...

Page 59: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 59 Back to Table of Contents ...

Page 60: ...ERENCE CONTROLLER User Guide Page 60 Back to Table of Contents 4 Presentation You initiate a Presentation session from the Home screen You can present information via Wireless HDMI USB Flash Drive Recordings Snapshots ...

Page 61: ...ABORATE CONFERENCE CONTROLLER User Guide Page 61 Back to Table of Contents When a presentation is active the Conference Controller displays the following screen 4 1 Wireless The Presentation Wireless screen ...

Page 62: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 62 Back to Table of Contents 4 2 HDMI The Presentation HDMI screen ...

Page 63: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 63 Back to Table of Contents 4 3 USB The Presentation USB screen The Presentation USB Browse Files screen ...

Page 64: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 64 Back to Table of Contents 4 4 Recordings The Presentation Recordings screen 4 5 Snapshots The Presentation Snapshots screen ...

Page 65: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 65 Back to Table of Contents 5 Whiteboard You access the Whiteboard function from the Home screen ...

Page 66: ...rt the Whiteboard To start the Whiteboard click the Start button The Conference Controller displays the following on the screen 5 2 Save the Whiteboard Annotation To save Whiteboard annotation in the lower left of the screen click the Save icon then on the popup enter a name for the file ...

Page 67: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 67 Back to Table of Contents ...

Page 68: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 68 Back to Table of Contents 6 Contacts You access Contacts from the Home screen Note The following screen is identical to the Call screen ...

Page 69: ... Contacts button the system displays the Directory Contacts screen 6 2 COLLABORATE Space Contacts If the COLLABORATE LIVE that is connected to the Conference Controller is connected to COLLABORATE Space the system automatically displays in Contacts the names of COLLABORATE Space users who COLLABORATE Live discovers ...

Page 70: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 70 Back to Table of Contents 7 Recording You access the Recording function from the Home screen ...

Page 71: ... Table of Contents To start recording click the Start button During recording the Conference Controller displays the following screen When COLLABORATE Live plays locally not within a call a previously stored recording the Controller displays the following screen ...

Page 72: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 72 Back to Table of Contents 8 Live Streaming You access the Live Streaming function from the Home screen ...

Page 73: ...OLLABORATE CONFERENCE CONTROLLER User Guide Page 73 Back to Table of Contents To start live streaming click the Start button During live streaming the Conference Controller displays the following screen ...

Page 74: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 74 Back to Table of Contents 9 Remote Control You access the Remote Control function from the Home screen ...

Page 75: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 75 Back to Table of Contents 9 1 Remote Control Camera Control 9 2 Remote Control Device Info ...

Page 76: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 76 Back to Table of Contents 9 3 Remote Control Recording ...

Page 77: ...COLLABORATE CONFERENCE CONTROLLER User Guide Page 77 Back to Table of Contents 9 4 Remote Control Save Load Preset 9 5 Remote Control Streaming ...

Page 78: ...ntroller onto this screen The controls on this screen are used in place of the remote control and all other functions of the controller are disabled 10 ClearOne Contact Information Headquarters Headquarters Sales Technical Support 5225 Wiley Post Way Suite 500 Salt Lake City UT 84116 Tel 1 801 975 7200 Tel 1 801 975 7200 sales clearone com Tel 1 801 974 3760 videotechsupport clearone com Document ...

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