Cleanstar Pty Ltd
ABN: 51 121 002 104 ACN: 121 002 104
59 Radford Road, Reservoir VICTORIA 3073
Phone: (03) 9460 5655 Fax: (03) 9460 5666
Email:
Web:
www.cleanstar.com.au
CONDITIONS OF WARRANTY
This document outlines the terms and conditions of warranty for your Cleanstar product. This is an important document that should
be kept with your proof of purchase documents in a safe place for future reference should you require service for your product.
Thank you for purchasing your new Cleanstar product. We are confident this product will give you trouble-free use and excellent service,
provided the operator uses and maintains the product in accordance with the Instruction Manual. Please read the Instruction Manual carefully
before using the product for correct operation and maintenance procedures, and store it in a safe place for future reference.
1.
This is a parts and labour warranty against faulty or defective parts, materials or workmanship in manufacturing, when the product is used
and operated in accordance with the Instruction Manual.
2.
This product carries a 12 month (1 year) warranty period that commences from the original date of purchase by the first user/purchaser,
and is not transferable.
3.
The warranty covers only personal, domestic or household use of the product.
4.
This product is not suitable for commercial or industrial cleaning applications and therefore no warranty applies in this case.
5.
This warranty only applies to products purchased and used in Australia.
6.
At all times during the warranty period, Cleanstar shall, at its sole discretion, determine whether repair, replacement or refund will apply if
the product has a valid warranty claim applicable to it.
7.
The repair or replacement of the product under this warranty does not extend the original period of warranty.
8.
Please note that this warranty will be voided in the following cases (which are not exhaustive) and the warranty does not apply to the cost
of replacing any parts of the product resulting from:
•
Accidental damage;
•
Normal wear and tear;
•
Neglect, misuse or physical abuse by the operator, including failure to properly maintain or service;
•
Any alterations, modifications or tampering with the product without the prior written consent of Cleanstar;
•
Incomplete or improper installation;
•
Incorrect, improper or inappropriate operation;
•
Insect or vermin infestation;
•
Power surges, electrical storm damage or incorrect power supply/voltage;
•
Excessive use or use for which this product has not been designed;
•
Failure to comply with the operating instructions contained in the Manual supplied with the product;
•
If the product is rented;
•
If the product is used outside of Australia;
•
If the product was serviced or repaired by anyone other than Cleanstar, or one of Cleanstar’s Authorised Service Agents (ASA).
Cleanstar is unable to accept any responsibility under this warranty for any repair work not carried out by an ASA or from the use of
non-genuine parts.
9.
This warranty does not cover service calls, travelling time or consumable parts such as belts, dust bags, filters, hose or hose parts, rods
and wands, floor tools, mop pads, brushes and accessories, motor brushes and other like consumable items, unless defective in
manufacture. In order to prolong the life of accessories and consumables, regular care and maintenance is recommended.
10. Please retain your original proof of purchase which will be required before you can make a claim under this warranty. If proof of purchase
can not be provided at the time of a warranty claim or service, any work carried out on the cleaner is chargeable.
11. Any transportation and delivery costs involved in the repair of defective parts shall be borne by the claimant. In all instances, unless the
product is transported by Cleanstar or a Cleanstar authorised representative, the product is transported at the owner’s cost and risk while
in transit to and from Cleanstar or its ASA.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits conferred by this warranty
are in addition to other rights and remedies under law in respect of the product to which this warranty relates.
TO INQUIRE ABOUT MAKING A CLAIM UNDER THIS WARRANTY, PLEASE FOLLOW THESE STEPS:
a) carefully check the Instruction Manual and the terms of this warranty;
b) have the name and model number of the appliance available;
c)
have the proof of purchase available (ie. invoice, receipt, etc) showing where the appliance was purchased from and date of
purchase;
d) call Cleanstar on
(03) 9460 5655
to speak to one of our customer service staff.
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