Clavister NetWall 6000 Series, Getting Started Manual, Page: 8 / 99

• Power cable for the single PSU supplied in the base unit.
• A rack mount kit for a 19-inch rack.
Note that the NetWall 6000 Series comes with only a single power supply unit (PSU) installed as
standard. This can be for AC (the default) or DC power. A second PSU for redundancy can be
ordered separately from your Clavister sales office and fitted on-site into the unused PSU slot on
the back of the unit. This topic is discussed further in
Chapter 5, PSU Replacement . Note that the
fans in the NetWall 6000 Series are not field replaceable.
Note: Report any items that are missing
If any items are missing from the NetWall 6000 Series package, please contact your sales
representative.
Support Agreements
All purchasers of a new NetWall hardware product must also subscribe to one of the available
cOS Core support agreements. These provide access to cOS Core updates and provide a
hardware replacement service in the event of a hardware fault. The terms of warranty are
described further in
Chapter 9, Warranty Service , along with a description of the hardware
replacement procedure.
The Cold Standby Service
To ensure maximum uptime, a Cold Standby (CSB) Service is available from Clavister as an addition
to certain cOS Core support agreements. This service allows a second, identical NetWall 6000
Series unit to be purchased at a discount so that it can quickly substitute for the original unit in
case of failure, with the ability to quickly reassign the original cOS Core license to the standby
unit. When the faulty unit is returned to Clavister, a new cold standby unit is immediately sent
back. More details about the CSB service can be found in the separate
NetWall Hardware
Replacement Guide PDF publication.
Downloading NetWall 6000 Series Resources
All documentation, version upgrades and other resources for the NetWall 6000 Series can be
downloaded from the Clavister website after logging into the relevant
MyClavister account.
Contacting Clavister Product Support
Clavister customer support can be contacted by logging in as a customer and reporting an issue
on the company website at
https://www.clavister.com . Alternatively, the direct support telephone
number is +46 (0)660-29 77 55 (answered 24/7). Sales enquiries should be directed to the head
office number +46 (0)660-29 92 00 during business hours.
End of Life Treatment
The NetWall 6000 Series appliance is marked with the European Waste Electrical and Electronic
Equipment (WEEE) directive symbol which is shown below.
Chapter 1: NetWall 6000 Series Overview
8