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If you have difficulty with your telephone, please try the suggestions below.
My telephone doesn’t work at all
•
Make sure the power cord is securely plugged in.
•
Make sure that the battery connector is securely plugged into the
cordless handset.
•
Make sure the telephone line cord is securely and firmly plugged into the
telephone base and the telephone wall jack.
•
Charge the battery in the cordless handset for at least 16 hours. For
optimum daily performance, return the cordless handset to the telephone
base or charger when not in use.
•
If the battery is depleted, it may take approximately 30 minutes to charge
the handset before it shows Low battery.
•
Reset the telephone base. Unplug the electrical power. Wait for
approximately 15 seconds, then plug it back in. Allow up to one minute
for the cordless handset and telephone base to reset.
•
You may need to purchase a new battery. Use only the supplied
rechargeable battery or contact the customer service helpline found in
this User Guide to purchase the correct replacement batteries.
I cannot get a dial tone
•
First try all the suggestions above.
•
Move the cordless handset closer to the telephone base. You might have
moved out of range.
•
If the previous suggestions don’t work, disconnect the telephone base
from the telephone wall jack and connect to a different telephone. If there
is no dial tone on that telephone either, the problem is in your wiring or
telephone service. Contact your telephone service provider (charges may
apply).
•
Your telephone line cord might be malfunctioning. Try installing a new
telephone line cord.
I cannot dial out
•
First try all the suggestions in the item
I cannot get a dial tone
.
•
Make sure you have a dial tone before dialing. The cordless handset may
take a second or two to find the telephone base and produce a dial tone.
This is normal. Wait an extra second before dialing.
•
Check that all the telephones connected to the same telephone line are
hung up.
•
Make sure to set the dial mode to the correct setting (pulse dialing or
tone dialing) for the service in your area.
•
Eliminate any background noise. Noise from a television, radio or other
appliances may cause the telephone to not dial out properly. If you cannot
eliminate the background noise, first try muting the cordless handset
before dialing, or dialing from another room in your home with less
background noise.
•
If the other telephones in your home are having the same problem, the
problem is in your wiring or telephone service. Contact your telephone
service provider (charges may apply).
My cordless handset isn’t performing normally
•
Make sure the power cord is securely plugged into the telephone base.
•
Plug the power adapter into a different, working electrical outlet not
controlled by a wall switch.
•
Move the cordless handset closer to the telephone base. You might have
moved out of range.
•
Reset the telephone base. Unplug the electrical power. Wait for 15
seconds then plug it back in. Allow up to one minute for the cordless
handset and telephone base to reset.
•
Other electronic products such as HAM radios and other DECT phones
can cause interference with your cordless telephone. Try installing your
telephone as far away as possible from these types of electronic devices.
TROUBLESHOOTING
TROUBLESHOOTING
