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EXTender 3000u Error Codes
To view these errors:
1. Access the
Go Online?
Menu
2. Press 3 (NEXT) until
Diagnostics Menu?
Press 2 (OK)
3. Press 3 (NEXT) until you see
View RMT Stats
or
View Office (SWT) Stats,
Press 2 (OK)
4. Scroll through and write down the number of times each error has occurred. Eg. 104A:1288
5. These errors will point out if problem is with the Office or Remote telco circuit or with hardware
ERROR
CODE
DESCRIPTION
EXPLANATION
101A
Number of received ISDN Voice
packets that contained a CRC
error.
Occurs on old ISDN only.
102A
Number of received ISDN TCM
Signaling packets that contained
a CRC error.
Occurs on old ISDN only.
103A
Number of received ISDN User
Data packets that contained a
CRC error.
Occurs on old ISDN only.
104A
Number of received ISDN
Packets that contained an Invalid
V42 Address.
Received HDLC packet that was not
ADPCM, Signaling or User Data. Should
not occur on current code. Would need
further investigation by MCK.
105A
Number of rejected MCK or
phone signaling packets received
because they were out of
sequence.
Far end rejected signaling packet. Might
occur often. Should not cause a
significant functional problem.
106B
Number of times MCK or phone
signaling packet re-transmissions
exceeded maximum (Causes
Digital Port Data to be lost).
A packet of signaling data was sent with
no acknowledgement. After 5 tries this
error is incremented.
107B
Number of times MCK or phone
signaling channel had to be re-
synchronized.
There was a request to re-synchronize
signaling channel from far end because
there
was
no
acknowledgement.
Excessive
errors
would
indicate
a
problem with data delivery in the ISDN
network.
