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R E V I E W D R A F T # 1 — C I S C O C O N F I D E N T I A L

1-11

Cisco WRP500 Administration Guide

Chapter 1 Product Overview and Deployment Guidelines

Remote Provisioning

Factory reset of voice settings: Use one of the following methods:

–

Option 1:

Log on to the configuration utility, and then click Administration tab > Factory

Defaults. Next to

Restore Voice Factory Defaults

, click Yes. Then click

Save Settings

to begin

the operation.

–

Option 2:

Connect an analog phone to the Phone 1 or Phone 2 port. Press **** to access the

Interactive Voice Response menu. After you hear the greeting, press 73738 for factory reset.
Listen to the prompts and then press 1 to confirm or * to cancel. After you hear “Option
successful,” you can hang up the phone.

Remote Provisioning

Like other Cisco Small Business IP Telephony Devices, the WRP500 provides for secure provisioning
and remote upgrade. Provisioning is achieved through configuration profiles transferred to the device via
TFTP, HTTP, or HTTPS. To configure Provisioning, go to the Provisioning tab in the Configuration
Utility.

Note

For complete details, see the

Provisioning Guide

at the following URL:

www.cisco.com/en/US/docs/voice_ip_comm/csbpvga/ata/provisioning/guide/Cisco_Small_Business_I
P_Telephony_Provisioning_Guide.pdf

Upgrade URL

Remote firmware upgrade is achieved via TFTP or HTTP (firmware upgrades using HTTPS are not
supported). Remote upgrades are initiated by causing the WRP500 to request the upgrade firmware
image by providing a URL for the WRP500 to retrieve the firmware.

Note

If the value of the

Upgrade Enable

parameter in the Provisioning page is

No

, you cannot upgrade the

WRP500 even if the web page indicates otherwise.

The syntax of the Upgrade URL is as follows:

http://

WRP500_ip_address

/admin/upgrade?[protocol://][server-name[:port]][/firmware-pathname]

Both HTTP and TFTP are supported for the upgrade operation.

If no

protocol

is specified, TFTP is assumed. If no

server-name

is specified, the host that requests the

URL is used as

server-name

.

If no port specified, the default port of the protocol is used. (69 for TFTP or 80 for HTTP)

The

firmware-pathname

is typically the file name of the binary located in a directory on the TFTP or

HTTP server. If no

firmware-pathname

is specified,

/spa.bin

is assumed, as in the following example:

http://192.168.2.217/admin/upgrade?tftp://192.168.2.251/spa.bin

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Summary of Contents for WRP500

Page 1: ... 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco website at www cisco com go offices Cisco WRP500 Administration Guide Wireless G Broadband Router with 2 Phone Ports and Built In Analog Telephone Adapter December 23 2014 Last Updated December 23 2014 ADMINISTRATION GUIDE ...

Page 2: ...e equipment off and on users are encouraged to try to correct the interference by using one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help M...

Page 3: ...idelines 1 6 Power Cabling and Telephone Lines 1 6 Basic Services and Equipment 1 7 Special Requirements for Voice Deployments 1 7 Bandwidth for Voice Deployments 1 7 NAT Mapping for Voice over IP Deployments 1 9 Local Area Network Design for Voice Deployments 1 9 WRP500 Maintenance Operations 1 10 Remote Provisioning 1 11 Upgrade URL 1 11 Resync URL 1 12 Reboot URL 1 12 Configuration Profile 1 12...

Page 4: ...3 11 Digit Sequence Examples 3 12 Acceptance and Transmission the Dialed Digits 3 14 Dial Plan Timer Off Hook Timer 3 15 Interdigit Long Timer Incomplete Entry Timer 3 15 Interdigit Short Timer Complete Entry Timer 3 16 Edit Dial Plans 3 17 Enter the Line Interface Dial Plan 3 17 Reset the Control Timers 3 17 Secure Call Implementation 3 18 Enable Secure Calls 3 18 A P P E N D I X A Advanced Voice...

Page 5: ...ming Audio Server SAS section A 29 NAT Settings section A 30 Network Settings section A 31 SIP Settings section A 32 Proxy and Registration section A 34 Subscriber Information section A 36 Supplementary Service Subscription section A 37 Audio Configuration section A 39 Dial Plan section A 40 FXS Port Polarity Configuration section A 41 User page A 41 Call Forward Settings section A 42 Selective Ca...

Page 6: ...9 Applications and Gaming Single Port Forwarding B 19 Applications and Gaming Port Range Forwarding B 20 Applications Gaming Port Range Triggering B 21 Applications Gaming DMZ B 21 Applications and Gaming QoS Quality of Service B 21 Administration B 23 Administration Management B 23 Administration Log B 25 Administration Diagnostics B 26 Administration Factory Defaults B 26 Status B 26 Status Rout...

Page 7: ...r describes the features and benefits of the WRP500 describes deployment scenarios and offers guidelines to help you plan your network WRP500 Features and Benefits on page 2 Deployment Models on page 3 Local Area Network Guidelines on page 6 Special Requirements for Voice Deployments on page 7 WRP500 Maintenance Operations on page 10 Remote Provisioning on page 11 ...

Page 8: ...analog phones or fax machines to your configured Internet telephone service Two traditional phone lines also can be connected for support of legacy phone numbers and fax numbers 4 Wireless Access Point The WRP500 has an integrated 802 11b g wireless access point that secures your communications with WEP and WPA security protocols It is preconfigured to support two wireless networks one for transfe...

Page 9: ...variety of deployments Three are described in this section WRP500 Deployment in a Basic Network page 1 3 WRP500 Deployment with a Wireless Guest Network page 1 4 WRP500 Deployment with Mobile Broadband page 1 5 WRP500 Deployment in a Basic Network In this scenario the WRP500 is deployed in a small business that has a basic network configuration The WRP500 is preconfigured by the Service Provider t...

Page 10: ...ax machine are connected to the WRP500 phone ports and have access to the configured Voice over IP services WRP500 Deployment with a Wireless Guest Network In this example the WRP500 is deployed in an Internet cafe The WRP500 is connected to a cable modem that provides Internet access Note The WRP500 may be configured as an edge device or can be connected to another device that provides access to ...

Page 11: ...twork is separate from the main wireless network the customers have no access to the manager s computer the printer or the telephone service WRP500 Deployment with Mobile Broadband When a compatible mobile broadband modem is connected to the USB port the WRP500 can connect to a mobile broadband network The mobile network can be the primary network or can serve as a backup network to ensure continu...

Page 12: ...etwork Guidelines This section offers guidelines for setting up your Local Area Network LAN Note As you design your network be aware that the WRP500 is intended for deployment in a very small business The router is designed to handle the data voice and video traffic that would be expected by office personnel who use the Internet to find data conduct phone conversations transmit email and participa...

Page 13: ...hony Service Provider ITSP for Voice Over IP telephone service supporting a bring your own device model A computer with Microsoft Windows XP or Windows Vista for system configuration Special Requirements for Voice Deployments Voice deployments have special requirements that you must meet to ensure voice quality Bandwidth for Voice Deployments on page 7 NAT Mapping for Voice over IP Deployments on ...

Page 14: ...tric connections such as ADSL the maximum number of calls is determined by the upstream bandwidth In general it is a good practice to use no more than 75 of the total available bandwidth for calls This provides space for data traffic and helps ensure good voice quality Note Some ITSP SIP trunk services limit the maximum number of simultaneous calls Please check with your Service Provider to unders...

Page 15: ...r more information about the EXT IP setting see the NAT Support Parameters section section on page A 11 Configure Simple Traversal of UDP through NAT STUN This option requires that you have 1 a dynamic external public IP address from your service provider 2 a computer running STUN server software and 3 an edge device with an asymmetric NAT mechanism If the WRP500 is the edge device the third requi...

Page 16: ... The default LAN IP address of the WRP500 is 192 168 15 1 If another device on the network has the same IP address the WRP500 will take the address 192 168 16 1 You can modify the Local IP Address on the Interface Setup tab LAN DHCP Server section If you are using the IVR be aware that this address is NOT the address reported by the 110 option of the IVR The device does not respond to the 110 opti...

Page 17: ...ete details see the Provisioning Guide at the following URL www cisco com en US docs voice_ip_comm csbpvga ata provisioning guide Cisco_Small_Business_I P_Telephony_Provisioning_Guide pdf Upgrade URL Remote firmware upgrade is achieved via TFTP or HTTP firmware upgrades using HTTPS are not supported Remote upgrades are initiated by causing the WRP500 to request the upgrade firmware image by provid...

Page 18: ... the WRP500 The Reboot URL is as follows http WRP500_ip_address admin reboot Note The WRP500 reboots only when it is idle Configuration Profile Because the WRP500 has two sets of parameters one set for data and one set for voice the requirements vary from the provisioning of other Cisco Small Business IP Telephony Devices You will have two profiles one for the data router parameters and one for th...

Page 19: ...meters Here is an example of a valid XML profile flat profile Admin_Passwd some secret Admin_Passwd Upgrade_Enable Yes Upgrade_Enable flat profile The names of parameters in XML profiles can generally be inferred from the WRP500 Configuration Utility by substituting underscores _ for spaces and other control characters To distinguish between Lines 1 2 3 and 4 corresponding parameter names are augm...

Page 20: ...R E V I E W D R A F T 1 C I S CO CO N F I D E N T I A L 1 14 Cisco WRP500 Administration Guide Chapter 1 Product Overview and Deployment Guidelines Remote Provisioning ...

Page 21: ...igure NAT Mapping with a Static IP Address on page 1 Configure NAT Mapping with STUN on page 2 Configure NAT Mapping with a Static IP Address This option can be used if the following requirements are met You must have a static external public IP address from your ISP The edge device that is the router between your local area network and your ISP network must have a symmetric NAT mechanism If the W...

Page 22: ...e the firewall settings on your router to allow SIP traffic See Firewalls and SIP on page 5 Configure NAT Mapping with STUN This option is considered a practice of last resort and should be used only if the other methods are unavailable This option can be used if the following requirements are met You have a dynamically assigned external public IP address from your ISP You must have a computer run...

Page 23: ...UN server Voice tab SIP NAT Support Parameters Step 4 Under the Voice menu click Line 1 or Line 2 to choose the line interface that you want to modify Step 5 In the NAT Settings section enter the following settings NAT Mapping Enable Choose yes NAT Keep Alive Enable Choose yes optional Voice tab Line N NAT Settings Note Your ITSP may require the WRP500 to send NAT keep alive messages to keep the N...

Page 24: ...packet from that port to the external host Note This procedure assumes that a syslog server is configured and is ready to receive syslog messages Step 1 Make sure you do not have firewall running on your computer that could block the syslog port port 514 by default Step 2 Log in as administrator Step 3 To enable debugging complete the following tasks a Under the Voice menu click System b In the De...

Page 25: ...lows both SIP and RTP unimpeded access to the Internet Make sure that the following ports are not blocked SIP ports UDP port 5060 through 5063 which are used for the ITSP line interfaces RTP ports 16384 to 16482 Also disable SPI Stateful Packet Inspection if this function exists on your firewall Configure SIP Timer Values The default timer values should be adequate in most circumstances However yo...

Page 26: ...R E V I E W D R A F T 1 C I S CO CO N F I D E N T I A L 2 6 Cisco WRP500 Administration Guide Chapter 2 Configure Your System for ITSP Interoperability Configure SIP Timer Values ...

Page 27: ...IP VoIP gateway that enables carrier class residential and business IP Telephony services delivered over broadband or high speed Internet connections Users can access Internet phone services using standard analog telephone equipment In addition the WRP500 has two line ports that can be connected to the Public Switched Telephone Network PSTN so that your business can support legacy phone numbers an...

Page 28: ...me with the codec used by the far end device You can individually name the various codecs so that the WRP500 can successfully negotiate the codec with the far end equipment For more information see the Audio Configuration section on page 39 SIP Proxy Redundancy In typical commercial IP Telephony deployments all calls are established through a SIP proxy server An average SIP proxy server may handle...

Page 29: ...nk the jitter buffer over time to achieve a lower overall delay If the jitter level is higher it shrinks more gradually If jitter level is lower it shrinks more quickly Adaptive Jitter Buffer is configured in the Line and PSTN Line tabs See Appendix A Advanced Voice Fields International Caller ID Delivery In addition to support of the Bellcore FSK and Swedish Danish DTMF methods of Caller ID CID d...

Page 30: ... A Advanced Voice Fields Echo Cancellation Impedance mismatch between the telephone and the IP Telephony gateway phone port can lead to near end echo The WRP500 has a near end echo canceller that compensates for impedance match The WRP500 also implements an echo suppressor with comfort noise generator CNG so that any residual echo is not noticeable Echo Cancellation is configured in the Regional L...

Page 31: ...tage between the tip and ring momentarily This feature is useful for auto answer equipment which then knows when to disengage CPC is configured in the Regional Line and PSTN Line tabs See Appendix A Advanced Voice Fields Syslog and Debug Server Records Syslog and Debug Sever Records log more details than Report Generation and Event Logging Using the configuration parameters the WRP500 allows you t...

Page 32: ...ubscriber Information section enter the User ID and Password Note These are the minimum settings for most ITSP connections Enter the account information as required by your ITSP Step 5 Click Submit The devices reboot Step 6 To verify your progress perform the following tasks Under the Voice menu click Info Scroll down to the Line 1 Status or Line 2 Status section of the page depending on which lin...

Page 33: ...arity reversal and no DTAS and before first ring DTMF Denmark CID only DTMF sent before first ring with no polarity reversal and no DTAS ETSI DTMF CID only DTMF sent after DTAS and no polarity reversal and before first ring ETSI DTMF With PR CID only DTMF sent after polarity reversal and DTAS and before first ring ETSI DTMF After Ring CID only DTMF sent after first ring no polarity reversal or DTA...

Page 34: ...elivery caller id on incoming calls when the attached phone is off hook see the following figure This can be call waiting caller ID CIDCW or to notify the user that the far end party identity has changed or updated such as due to a call transfer This is available only for FSK based CID methods Bellcore ETSI FSK and ETSI FSK With PR Optimize Fax Completion Rates Issues can occur with fax transmissi...

Page 35: ...modem passthrough For example modem passthrough nse payload type 110 codec g711ulaw fax rate disable fax protocol pass through g711ulaw Step 4 Enable T 38 fax on the WRP500 by configuring the following parameter on the Line tab for the FXS port to which the FAX machine is connected FAX_Enable T38 Yes Note If a T 38 call cannot be set up then the call automatically reverts to G 711 fallback Step 5 ...

Page 36: ...ed algorithm to distinguish between speech and non speech signals Based on the current and past statistics the VAD algorithm decides whether or not speech is present If the VAD algorithm decides speech is not present the silence suppression and comfort noise generation is activated This is accomplished by removing and not transmitting the natural silence that occurs in normal two way connection Th...

Page 37: ...rt Timer Complete Entry Timer on page 16 Digit Sequences A dial plan contains a series of digit sequences separated by the character The entire collection of sequences is enclosed within parentheses Each digit sequence within the dial plan consists of a series of elements which are individually matched to the keys that the user presses Note White space is ignored but may be used for readability Di...

Page 38: ...owed by a seven digit number the system automatically replaces the dialed 8 with 1650 If the user dials 85550112 the system transmits 16505550112 EXAMPLE 2 1 xxxxxxxxxx In this example no digits are replaced When the user enters a 10 digit string of numbers the number 1 is added at the beginning of the sequence If the user dials 9725550112 the system transmits 19725550112 comma Enter a comma betwe...

Page 39: ...git 2 through 9 The system automatically inserts the 1 prefix before transmitting the number to the carrier Local dialing with an automatically inserted 3 digit area code EXAMPLE 1 8 xx 9 xxxxxxx 9 1 2 9 xxxxxxxxx 8 1212 xxxxxxx 9 1 2 9 xxxxxxxxx 9 1 900 xxxxxxx 9 011xxxxxx 0 49 11 8 1212 xxxxxxx This is example is useful where a local area code is required by the carrier but the majority of calls...

Page 40: ...he WRP500 either accepts the user dialed sequence and initiates a call or else rejects the sequence as invalid The user hears the reorder fast busy tone if the dialed sequence is invalid The following table explains how terminating events are processed Terminating Event Processing The dialed digits do not match any sequence in the dial plan The number is rejected The dialed digits exactly match on...

Page 41: ...MPLE P9 9 8 1408 2 9 xxxxxx 9 8 1 2 9 xxxxxxxxx 9 8 011xx 9 8 xx 1 8 xx P9 After taking a phone off hook a user has 9 seconds to begin dialing If no digits are pressed within 9 seconds the user hears a reorder fast busy tone By setting a longer timer you allow more time for users to enter the digits Create a hotline for all sequences on the System Dial Plan EXAMPLE P9 23 9 8 1408 2 9 xxxxxx 9 8 1 ...

Page 42: ...e entry timer This timer measures the interval between dialed digits It applies when the dialed digits match at least one digit sequence in the dial plan Unless the user enters another digit within the specified number of seconds the entry is evaluated If it is valid the call proceeds If it is invalid the call is rejected The default value is 3 seconds Syntax for the Interdigit Short Timer SYNTAX ...

Page 43: ... 2 depending on the line interface that you want to configure Step 3 Scroll down to the Dial Plan section Step 4 Enter the digit sequences in the Dial Plan field For more information see About Dial Plans on page 11 Step 5 Click Submit Reset the Control Timers You can use the following procedure to reset the default timer settings for all calls Note If you need to edit a timer setting only for a pa...

Page 44: ...the Provisioning Guide at the following URL www cisco com en US docs voice_ip_comm csbpvga ata provisioning guide Cisco_Small_Business_I P_Telephony_Provisioning_Guide pdf Enable Secure Calls WRP500 does not support establishing secure call by mini certificate as WRP400 did The only way to enable a secure call requires use of SRTP while the SRTP key parameters are transferred in SIP messages that ...

Page 45: ...see the ____________e After you click the Voice tab you can choose the following pages Info page on page 1 System page on page 5 SIP page on page 6 Regional page on page 13 Line page on page 28 User page on page 41 Info page You can use the Voice tab Info page to view information about the WRP500 This page includes the following sections Product Information section on page 2 System Status section ...

Page 46: ...dy for provisioning If the unit has already retrieved its customized profile this field displays the name of the company that provisioned the unit Voice Module Version Voice module number Current Time Current date and time of the system for example 10 3 2003 16 43 00 Elapsed Time Total time elapsed since the last reboot of the system for example 25 days and 18 12 36 RTP Packets Sent Total number o...

Page 47: ... are either Yes or No The value automatically is set to Yes when a message is received You also can clear or set the flag manually Setting this value to Yes can activate stutter tone and VMWI signal This parameter is stored in long term memory and survives after reboot or power cycle Call Back Active Indicates whether a call back request is in progress Options are either Yes or No Last Called Numb...

Page 48: ...her the call was triggered by a call back request Call 1 and 2 Peer Name Name of the internal phone Call 1 and 2 Peer Phone Phone number of the internal phone Call 1 and 2 Call Duration Duration of the call Call 1 and 2 Packets Sent Number of packets sent Call 1 and 2 Packets Recv Number of packets received Call 1 and 2 Bytes Sent Number of bytes sent Call 1 and 2 Bytes Recv Number of bytes receiv...

Page 49: ...ted Access Domains This feature is used when implementing software customization IVR Admin Passwd Password for entering IVR menu Syslog Server Specifies the IP address of the syslog server Debug Server Specifies the IP address of the debug server which logs debug information The level of detailed output depends on the debug level parameter setting Debug Level Determines the level of debug informat...

Page 50: ...5 The default is 70 Max Redirection Number of times an invite can be redirected to avoid an infinite loop The default is 5 Max Auth Maximum number of times from 0 to 255 a request may be challenged The default is 2 SIP User Agent Name User Agent header used in outbound requests The default is VERSION If empty the header is not included Macro expansion of A to D corresponding to GPP_A to GPP_D allo...

Page 51: ...bound SIP requests contain normal headers the WRP500 substitutes those headers with compact headers if defined by RFC 261 if Use Compact Header parameter is set to yes The default is no Escape Display Name Lets you keep the Display Name private Select yes if you want the WRP500 to enclose the string configured in the Display Name in a pair of double quotes for outbound SIP messages Any occurrences...

Page 52: ...B INVITE time out value which can range from 0 to 64 seconds The default is 32 SIP Timer F Non INVITE time out value which can range from 0 to 64 seconds The default is 32 SIP Timer H INVITE final response time out value which can range from 0 to 64 seconds The default is 32 SIP Timer D ACK hang around time which can range from 0 to 64 seconds The default is 32 SIP Timer J Non INVITE response hang...

Page 53: ...Long Intvl When registration fails with a SIP response code that does not match Retry Reg RSC the WRP500 waits for the specified length of time before retrying If this interval is 0 the WRP500 stops trying This value should be much larger than the Reg Retry Intvl value which should not be 0 The default is 1200 SIT1 RSC SIP response status code for the appropriate Special Information Tone SIT For e...

Page 54: ... RTP transmission and reception The default is 16482 RTP Packet Size Packet size in seconds which can range from 0 01 to 0 16 Valid values must be a multiple of 0 01 seconds The default is 0 030 Stats In BYE Determines whether the WRP500 includes the P RTP Stat header or response to a BYE message The header contains the RTP statistics of the current call Select yes or no from the drop down menu Th...

Page 55: ...odec Name G 711a codec name used in SDP The default is computerMA G729a Codec Name G 729a codec name used in SDP The default is G729a G729b Codec Name G 729b codec name used in SDP The default is G729ab G723 Codec Name G 723 codec name used in SDP The default is G723 EncapRTP Codec Name EncapRTP codec name used in SDP The default is EncapRTP EncapRTP Dynamic Payload EncapRTP dynamic payload type H...

Page 56: ...rom the drop down menu The default is no Substitute VIA Addr Lets you use NAT mapped IP port values in the VIA header Select yes or no from the drop down menu The default is no Send Resp To Src Port Sends responses to the request source port instead of the VIA sent by port Select yes or no from the drop down menu The default is no STUN Enable Enables the use of STUN to discover NAT mapping Select ...

Page 57: ...dress to substitute for the actual IP address of the WRP500 in all outgoing SIP messages If 0 0 0 0 is specified no IP address substitution is performed If this parameter is specified the WRP500 assumes this IP address when generating SIP messages and SDP if NAT Mapping is enabled for that line However the results of STUN and VIA received parameter processing if available supersede this statically...

Page 58: ...en a 486 RSC is received for an outbound call The default is 480 19 620 19 10 5 5 1 2 Reorder Tone Played when an outbound call has failed or after the far end hangs up during an established call Reorder Tone is played automatically when Dial Tone or any of its alternatives times out The default is 480 19 620 19 10 25 25 1 2 Off Hook Warning Tone Played when the caller has not properly placed the ...

Page 59: ...ller makes an outbound call The RSC to trigger this tone is configurable on the SIP screen The default is 914 16 1371 16 1777 16 20 380 0 1 380 0 2 380 0 3 0 4 0 SIT4 Tone Alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call The RSC to trigger this tone is configurable on the SIP screen The default is 985 16 1371 16 1777 16 20 380 0 1 274 0 2 380 0 3 0 4 0...

Page 60: ... Tone Played when a feature is implemented The default is 350 16 1 1 1 Ring1 Cadence Cadence script for distinctive ring 1 The default is 60 2 4 Ring2 Cadence Cadence script for distinctive ring 2 The default is 60 3 2 1 2 3 4 Ring3 Cadence Cadence script for distinctive ring 3 The default is 60 8 4 8 4 Ring4 Cadence Cadence script for distinctive ring 4 The default is 60 4 2 3 2 8 4 Ring5 Cadence...

Page 61: ...e default is 30 1 1 1 1 1 9 3 CWT4 Cadence Cadence script for distinctive CWT 4 The default is 30 1 1 3 1 1 9 5 CWT5 Cadence Cadence script for distinctive CWT 5 The default is 30 3 1 1 1 3 9 1 CWT6 Cadence Cadence script for distinctive CWT 6 The default is 30 3 1 3 1 1 9 1 CWT7 Cadence Cadence script for distinctive CWT 7 The default is 30 1 1 3 1 1 9 3 CWT8 Cadence Cadence script for distinctiv...

Page 62: ...ame Name in an INVITE s Alert Info Header to pick distinctive ring CWT 3 for the inbound call The default is Bellcore r3 Ring4 Name Name in an INVITE s Alert Info Header to pick distinctive ring CWT 4 for the inbound call The default is Bellcore r4 Ring5 Name Name in an INVITE s Alert Info Header to pick distinctive ring CWT 5 for the inbound call The default is Bellcore r5 Ring6 Name Name in an I...

Page 63: ...r Delay Delay after far end hangs up before reorder tone is played 0 plays immediately inf never plays Range 0 255 seconds The default is 5 Call Back Expires Expiration time in seconds of a call back activation Range 0 65535 seconds The default is 1800 Call Back Retry Intvl Call back retry interval in seconds Range 0 255 seconds The default is 30 Call Back Delay Delay after receiving the first SIP...

Page 64: ... is generally used for answer supervision on the caller side to signal to the attached equipment when the call has been connected remote end has answered or disconnected remote end has hung up This feature should be disabled for the called party in other words by using the same polarity for connected and idle state and the Ccomputer feature should be used instead Without Ccomputer enabled reorder ...

Page 65: ...All Deact Code Cancels call forwarding of all calls The default is 73 Cfwd Busy Act Code Forwards busy calls to the extension specified after the activation code The default is 90 Cfwd Busy Deact Code Cancels call forwarding of busy calls The default is 91 Cfwd No Ans Act Code Forwards no answer calls to the extension specified after the activation code The default is 92 Cfwd No Ans Deact Code Can...

Page 66: ...The default is 71 CW Per Call Deact Code Disables call waiting for the next call The default is 70 Block CID Act Code Blocks caller ID on all outbound calls The default is 67 Block CID Deact Code Removes caller ID blocking on all outbound calls The default is 68 Block CID Per Call Act Code Blocks caller ID on the next outbound call The default is 81 Block CID Per Call Deact Code Removes caller ID ...

Page 67: ...ct Code Makes all outbound calls not secure The default is 17 Secure One Call Act Code Makes the next outbound call secure It is redundant if all outbound calls are secure by default The default is 18 Secure One Call Deact Code Makes the next outbound call not secure It is redundant if all outbound calls are not secure by default The default is 19 Conference Act Code If this code is specified the ...

Page 68: ...lan entered on the second dial tone triggers the WRP500 to perform a blind transfer to a target number that is prepended by the service code For example after the user dials 98 the WRP500 plays a special dial tone called the Prompt Tone while waiting for the user the enter a target number which is checked according to dial plan as in normal dialing When a complete number is entered the WRP500 send...

Page 69: ...2 target_number as in a normal call This feature allows the proxy to process features like call forward 72 or BLock Caller ID 67 The codes should not conflict with any of the other vertical service codes internally processed by the WRP500 You can empty the corresponding code that you do not want to the WRP500 to process You can add a parameter to each code in Features Dial Services Codes to indica...

Page 70: ...odec for the associated call The default is 017110 Force G711u Code Makes this codec the only codec that can be used for the associated call The default is 027110 Prefer G711a Code Makes this codec the preferred codec for the associated call The default is 017111 Force G711a Code Makes this codec the only codec that can be used for the associated call The default is 027111 Prefer G729a Code Makes ...

Page 71: ...t Choices are 600 900 600 2 16uF 900 2 16uF 270 750 150nF 220 850 120nF 220 820 115nF or 200 600 100nF The default is 600 FXS Port Input Gain Input gain in dB up to three decimal places The range is 6 000 to 12 000 The default is 3 FXS Port Output Gain Output gain in dB up to three decimal places The range is 6 000 to 12 000 The Call Progress Tones and DTMF playback level are not affected by the F...

Page 72: ...st ring with no polarity reversal and no DTAS ETSI DTMF CID only DTMF sent after DTAS and no polarity reversal and before first ring ETSI DTMF With PR CID only DTMF sent after polarity reversal and DTAS and before first ring ETSI DTMF After Ring CID only DTMF sent after first ring no polarity reversal or DTAS ETSI FSK CID CIDCW and VMWI FSK sent after DTAS but no polarity reversal and before first...

Page 73: ... which the setting applies Voice tab Line page Line Enable section Voice tab Line page Streaming Audio Server SAS section Line Enable To enable this line for service select yes Otherwise select no The default is yes SAS Enable To enable the use of the line as a streaming audio source select yes Otherwise select no If enabled the line cannot be used for outgoing calls Instead it auto answers incomi...

Page 74: ...e SDP If this value is not specified or equal to 0 then c 0 0 0 0 and a sendonly will be used in the SDP to tell the SAS client to not to send any RTP to this SAS line If a non zero value is specified then a sendrecv and the SAS client will stream audio to the given address Special case If the value is IP then the SAS line s own IP address is used in the c line and a sendrecv In that case the SAS ...

Page 75: ... 6 Network Jitter Level Determines how jitter buffer size is adjusted by the WRP500 Jitter buffer size is adjusted dynamically The minimum jitter buffer size is 30 milliseconds or 10 milliseconds current RTP frame size whichever is larger for all jitter level settings However the starting jitter buffer size value is larger for higher jitter levels This setting controls the rate at which the jitter...

Page 76: ...l responses 18x and use of PRACK requests select yes Otherwise select no The default is no EXT SIP Port The external SIP port number Auth Resync Reboot If this feature is enabled the WRP500 authenticates the sender when it receives the NOTIFY resync reboot RFC 2617 message To use this feature select yes Otherwise select no The default is yes SIP Proxy Require The SIP proxy can support a specific e...

Page 77: ...ts responses full excl REG Logs all SIP messages in full text except REGISTER requests responses full excl OPT NTFY REG Logs all SIP messages in full text except for OPTIONS NOTIFY and REGISTER requests responses The default is none RTP Log Intvl The interval for the RTP log Restrict Source IP If Lines 1 and 2 use the same SIP Port value and the Restrict Source IP feature is enabled the proxy IP a...

Page 78: ...se for an outbound INVITE To enable this feature select yes Otherwise select no The default is no Auth INVITE When enabled authorization is required for initial incoming INVITE requests from the SIP proxy Blind Attn Xfer Enable Enables the WRP500 to perform an attended transfer operation by ending the current call leg and performing a blind transfer of the other call leg If this feature is disable...

Page 79: ... registration is successful The default is no Register Expires Allow answering inbound calls without successful dynamic registration by the unit If proxy responded to REGISTER with a smaller Expires value the WRP500 will renew registration based on this smaller value instead of the configured value If registration failed with an Expires too brief error response the WRP500 will retry with the value...

Page 80: ... SRV records In normal mode this list will contain proxies ranked by weight and priority if Based on SRV port is configured the WRP500 does normal first and also inspect the port number based on 1st proxy s port on the list The default is Normal Voice Mail Server Enter the URL or IP address of the server Mailbox Subscribe Expires Expiry time to the voice mail server The time to send another subscr...

Page 81: ...fore the call forwarding of no answer calls feature is triggered The default is 20 Mini Certificate Base64 encoded of Mini Certificate concatenated with the 1024 bit public key of the CA signing the MC of all subscribers in the group The default is empty SRTP Private Key Base64 encoded of the 512 bit private key per subscriber for establishment of a secure call The default is empty Call Waiting Se...

Page 82: ...efault is yes Call Return Serv Enable Call Return Service The default is yes Call Redial Serv Enable Call Redial Service Call Back Serv Enable Call Back Service Three Way Call Serv Enable Three Way Calling Service Three Way Calling is required for Three Way Conference and Attended Transfer The default is yes Three Way Conf Serv Enable Three Way Conference Service Three Way Conference is required f...

Page 83: ...d per device no other low bit rate codec may be allocated for subsequent calls the only choices are G711a and G711u On the other hand two G 723 1 G 726 resources are available per device Therefore it is important to disable the use of G 729a in order to guarantee the support of two simultaneous G 723 G 726 codec VMWI Serv Enable VMWI Service FSK The default is yes Speed Dial Serv Enable Speed Dial...

Page 84: ...an Entry Functionality xx Allow arbitrary 2 digit star code 3469 11 Allow x11 sequences 0 Operator 00 Int l Operator 2 9 xxxxxx US local number 1xxx 2 9 xxxxxx US 1 10 digit long distance number xxxxxxxxxxxx Everything else Int l long distance FWD Dial Plan Dial plan script for this line The default is xx 3469 11 0 00 2 9 xxxxxx 1xxx 2 9 xxxxxxS0 xxxxxxxxxxx x Each parameter is separated by a semi...

Page 85: ...t be between 0 and 255 and port must be larger than 255 If port is not given 5060 is used Port and User Id are optional If the user id portion matches a pattern in the dial plan then it is interpreted as a regular phone number according to the dial plan The INVITE message however is still sent to the outbound proxy if it is enabled The default is no Emergency Number Comma separated list of emergen...

Page 86: ...d Settings section Cfwd All Dest Forward number for Call Forward All Service The default is blank Cfwd Busy Dest Forward number for Call Forward Busy Service Same as Cfwd All Dest The default is blank Cfwd No Ans Dest Forward number for Call Forward No Answer Service Same as Cfwd All Dest The default is blank Cfwd No Ans Delay Delay in sec before Call Forward No Answer triggers Same as Cfwd All De...

Page 87: ...as not subscribed for it or b the Service Provider intends to support similar service using other means than relying on the WRP500 Accept Last Caller ID of caller accepted via the Accept Last Caller service The default is blank Cfwd Last Caller The Caller number that is actively forwarded to Cfwd Last Dest by using the Call Forward Last activation code The default is blank Cfwd Last Dest Forward n...

Page 88: ...after reboot or power cycle The default is no Accept Media Loopback Request Controls how to handle incoming requests for loopback operation Choices are Never Automatic and Manual where never never accepts loopback calls reply 486 to the caller automatic automatically accepts the call without ringing manual rings the phone first and the call must be picked up manually before loopback starts The def...

Page 89: ... default is blank Default Ring Default ringing pattern 1 8 for all callers The default is 1 Default CWT Default CWT pattern 1 8 for all callers The default is 2 Hold Reminder Ring Ring pattern for reminder of a holding call when the phone is on hook The default is None Call Back Ring Ring pattern for call back notification The default is None Cfwd Ring Splash Len Duration of ring splash when a cal...

Page 90: ...le New VM Available ring as long as there is 1 or more unread voice mail New VM Becomes Available ring when the number of unread voice mail changes from 0 to non zero New VM Arrives ring when the number of unread voice mail increases The default is New VM Available Ring On No New VM If enabled the WRP500 will play a ring splash when the VM server sends SIP NOTIFY message to the WRP500 indicating t...

Page 91: ...ons and Gaming on page 19 Administration on page 23 Status on page 26 Setup The Setup module includes the following pages Setup Basic Setup on page 1 Setup DDNS on page 7 Setup MAC Address Clone on page 8 Setup Advanced Routing on page 8 Setup Mobile Network on page 9 Setup Connection Recovery on page 11 Setup Basic Setup Internet Setup Internet Connection Type The type of Internet connection Auto...

Page 92: ...ection type the service name if provided Connect on Demand For a PPPoE PPTP L2TP or Telstra Cable connection type a feature that allows your WRP500 to re establish a terminated connection when a user attempts to access the Internet Max Idle Time When Connection on Demand is enabled use the Max Idle Time field to specify the period of inactivity that causes a connection to terminate Default 5 minut...

Page 93: ... your WRP500 to re establish a terminated connection when a user attempts to access the Internet Max Idle Time When Connection on Demand is enabled use the Max Idle Time field to specify the period of inactivity that causes a connection to terminate Default 5 minutes Keep Alive a feature that allows your WRP500 to check your Internet connection at a specified interval Redial Period If you are disc...

Page 94: ...llows your WRP500 to re establish a terminated connection when a user attempts to access the Internet Max Idle Time When Connection on Demand is enabled use the Max Idle Time field to specify the period of inactivity that causes a connection to terminate Default 5 minutes Keep Alive a feature that allows your WRP500 to check your Internet connection at a specified interval Redial Period If you are...

Page 95: ...ou are disconnected then the WRP500 automatically re establishes your connection Redial Period When Keep Alive is enabled this period is the interval in seconds at which the Internet connection is checked Default 30 seconds Heart Beat Server The IP address of the Heart Beat Server Host Name A host name for the WRP500 Some service providers usually cable service providers require a host name and a ...

Page 96: ... DNS Network Setup Local IP Address The address of the WRP500 on the local area network Subnet Mask The subnet mask for the local area network DHCP Server When this feature is enabled the WRP500 assigns IP addresses dynamically to the connected devices Default Enabled DHCP Reservation You can use this feature to reserve IP addresses for use by specified devices on your network DNS Proxy The DNS pr...

Page 97: ...0 Time Setting Time Zone The time zone for the location Automatically adjust clock for daylight saving changes When this feature is enabled the WRP500 automatically adjusts the clock for daylight saving time Default Enabled Time Server Address The time server that is use to obtain time settings When the Time Server Address is set to Manual the IP address can be entered in the NTP Server Address fi...

Page 98: ...in name for your WRP500 Enabled Disabled When this feature is enabled you can assign a previously registered MAC address to the WRP500 if needed to meet the requirements of your service provider MAC Address The MAC address that you previously registered with your service provider for this account NAT If the WRP500 is hosting your network s connection to the Internet keep the default Enabled If ano...

Page 99: ... Mode Auto When this mode is selected the modem can establish a connection automatically Manual When this mode is selected a connection is established manually Connect on Demand When this feature is enabled the modem can automatically re establish a terminated connection when a user attempts to access the Internet again Max Idle Time The number of minutes of inactivity that can elapse before an In...

Page 100: ...ial number that is used to access the mobile network service User Name and Password Optional The user name and password if any provided by your mobile network service provider SIM PIN Optional The PIN code associated with your SIM card if required Server Name Optional The name of the server for the Internet connection if required Authentication The type of authentication used by your service provi...

Page 101: ...physical connection and or presence of traffic on the Internet link If the link is idle for some time the WRP500 attempts to ping a destination If the ping does not reply the WRP500 assumes the link is down and attempts to fail over to another interface This feature is automatically enabled if Ethernet Connection Recovery is enabled Timeout Specify the time interval at which the WRP500 detects the...

Page 102: ...as only Wireless B devices Default Mixed Wireless Channel The channel that is used by the wireless nework To enable the WRP500 to select the best available wireless channel choose Auto Default Auto SSID1 Network Enabled SSID2 Network Enabled When this feature is enabled the network is active Wireless Network Name SSID A name for your wireless network including up to 32 characters Any character on ...

Page 103: ...pe of security that is used on the network WEP WPA Personal WPA2 Personal WPA Enterprise WPA2 Enterprise WEP Encryption 64 bits 10 hex digits or 28 bits 26 hex digits Default 64 bits 10 hex digits Passphrase A passphrase used to automatically generate WEP keys Key 1 4 Instead of using a passphrase to generate WEP keys enter the WEP key s manually TX Key The TX Transmit Key to use Default 1 WPA Per...

Page 104: ...ion between the WRP500 and the server Key Renewal Timeout The period of time in minutes that can elapse before the WRP500 changes the encryption keys Default 600 seconds 10 minutes SSID The network name of the network for this MAC filter Wireless MAC Filter When this feature is enabled the specified Access Restriction is applied to the specified clients When this feature is disabled access is not ...

Page 105: ...00 automatically use the fastest possible data rate and to enable the Auto Fallback feature Auto Fallback will negotiate the best possible connection speed between the WRP500 and a wireless client Default Auto CTS Protection Mode Clear To Send Protection Mode This function boosts the ability of the WRP500 to catch all Wireless G transmissions but will severely decrease performance When this settin...

Page 106: ... a value between 1 and 255 Default 1 RTS Threshold The WRP500 sends Request to Send RTS frames to a particular receiving station and negotiates the sending of a data frame After receiving an RTS the wireless station responds with a Clear to Send CTS frame to acknowledge the right to begin transmission If you encounter inconsistent data flow only minor reduction of the default value 2347 is recomme...

Page 107: ...enable proxy filtering Deselect the feature to allow proxy access Default Disabled Java Java is a programming language for websites If you deny Java you run the risk of not having access to Internet sites created using this programming language Select this feature to enable Java filtering Deselect the feature to allow Java usage Default Disabled ActiveX ActiveX is a programming language for websit...

Page 108: ...oint Protocol PPP to be tunneled through an IP network When this feature is enabled PPTP tunnels are allowed to pass through the WRP500 Default Enabled L2TP Passthrough Layer 2 Tunneling Protocol is the method used to enable Point to Point sessions via the Internet on the Layer 2 level When this feature is enabled L2TP tunnels are allowed to pass through the WRP500 Default Enabled Enter Policy Nam...

Page 109: ...y to all days of the week or you can specify the days The 24 Hours option applies the policy to all hours of the specified days or you can speciy the time range Website Blocking by URL Address A list of website addresses that users are prevented from accessing Website Blocking by Keyword A list of keywords that are used to prevent access to inappropriate websites Blocked Applications A list of app...

Page 110: ...hen selected port forwarding is active Application Name A name for the application Each name can be up to 12 characters Start End Port The number or range of port s used by the server or Internet applications Check with the Internet application documentation for more information Protocol The protocol used for this application either TCP UDP or both To IP Address The IP address of the PC running th...

Page 111: ...y an IP address or range of IP addresses as the designated source Destination If you want to specify the DMZ host by IP address select IP Address and enter the IP address in the field provided If you want to specify the DMZ host by MAC address select MAC Address and enter the MAC address in the field provided Wireless WMM Support To support Wi Fi Multimedia WMM on your network select Enabled Defau...

Page 112: ...w Online Games Select a game from the list or click Add a New Game Enter a Name Enter any name to indicate the name of the entry Port Range The range of ports for this game For example ito allocate bandwidth for FTP enter 21 21 If you need services for an application that uses from 1000 to 1250 you enter 1000 1250 as your settings You can have up to three ranges to define for this bandwidth alloca...

Page 113: ... Access Web Utility Access The protocol that is used for access to the web based configuration utility The options are HTTP or HTTPS HTTP HyperText Transport Protocol is the communications protocol used to connect to servers on the World Wide Web HTTPS uses SSL Secured Socket Layer to encrypt data transmitted for higher security Default HTTP Web Utility Access via Wireless You can enable or disabl...

Page 114: ...emote upgrades for your WRP500 If you need to upgrade your WRP500 from a PC on the Internet you can enable this feature The the Remote Management feature must be enabled as well Default Disabled Allowed Remote IP Address You can allow remote access from Any IP Address or restrict remote access to a specified IP address or range of IP addresses Remote Management Port The port number the is open for...

Page 115: ...media transmissions Using this option the WRP500 will establish channels with the Real Time Streaming Protocol RTSP server which is located at the service provider Default Disabled IGMP Support IGMP Version Select the version that you want to support IGMP 1 IGMP v2 or IGMP 3 Default IGMP v2 IGMP Proxy When this feature is enabled the WRP500 allows multicast traffic through the WRP500 for your mult...

Page 116: ...nt to use Default 32 bytes Times to Ping The number of times to run the ping test Traceroute Test IP or URL Address The address of the PC whose connection you wish to test Detect Active LAN Client s Search Time The duration of the search in seconds 5 10 or 15 Restore Router Factory Defaults To reset the router settings to the default values select Yes Then click Save Settings Any custom router set...

Page 117: ...c Configuration DHCP Static IP PPPoE PPTP L2TP Telstra Cable Internet IP Address The IP address of your WRP500 as seen from the Internet Subnet Mask The subnet mask as seen by users on the Internet Default Gateway The IP address of your service provider server DNS1 DNS2 DNS3 The addresses of the Domain Name Servers DNS servers for your Service Provider MTU Maximum Transmission Unit The largest pac...

Page 118: ... for Internet connection Service Type The current UMTS GPRS EVDO service for Internet connection Signal Strength The signal strength of your current UMTS GPRS EVDO service to your location Card Status The current Mobile WAN connection status Local Network Local MAC Address The MAC address of the local wired interface of the WRP500 is displayed Router IP Address The IP address of the WRP500 as it a...

Page 119: ...ess B only Wireless Network 1 Wireless Network 2 Wireless MAC Address The wireless MAC address of the local wireless interface Network Name SSID The network name which is also called the SSID Security The wireless security method which may be WEP WPA Personal WPA2 Personal WPA Enterprise WPA2 Enterprise SSID Broadcast The status of the SSID Broadcast feature which may be Enabled or Disabled ...

Page 120: ...R E V I E W D R A F T 1 C I S CO CO N F I D E N T I A L B 30 Cisco WRP500 Administration Guide Appendix B Data Fields Status ...

Page 121: ... words press the star key four times 3 After the greeting plays press 110 4 Write down the IP address as it is announced 5 Press 7932 6 Press 1 to enable WAN access to the Configuration Utility 7 Open a web browser on a networked computer 8 Start Internet Explorer and enter the IP address of the WRP500 Q I m trying to access the Configuration Utility but I do not see the login screen Instead I see...

Page 122: ...esses are in the range of 192 168 15 x for example 192 168 15 100 514 4 Set Debug level to 3 You do not need to change the value of the syslog server parameter 5 To capture SIP signaling messages under the Line tab set SIP Debug Option to Full The file output is syslog portnum log for the default port setting syslog 514 log Q How do I access the WRP500 if I forget my password By default the User a...

Page 123: ... this feature is provided by your firewall Identify the SIP server to which the WRP500 is registering if it supports NAT using the Outbound Proxy parameter 4 Add a STUN server to allow traversal of UDP packets through the NAT device On the SIP tab of the Configuration Utility set STUN Enable to yes and enter the IP address of the STUN server in STUN Server STUN Simple Traversal of UDP through NATs...

Page 124: ...R E V I E W D R A F T 1 C I S CO CO N F I D E N T I A L C 4 Cisco WRP500 Administration Guide Appendix C Troubleshooting ...

Page 125: ... 140 x 140 x 27 mm Unit Weight 10 05 oz 285 g Power External Switching 5VDC 2A Certification FCC Part 15 Class B CE ICES 003 RoHS UL A Tick NZ Telepermit CB Wi Fi 802 11b WPA2 802 11g WPA2 WMM WPS Operating Temp 32º to 104º F 0 to 40ºC Storage Temp 20 C to 60 C 4 F to 140 F Operating Humidity 10 to 85 relative humidity Non Condensing Storage Humidity 5 to 90 relative humidity Non Condensing ...

Page 126: ...R E V I E W D R A F T 1 C I S CO CO N F I D E N T I A L D 2 Cisco WRP500 Administration Guide Appendix D Environmental Specifications for the WRP500 ...

Page 127: ...co com en US support tsd_cisco_small_business_support_ center_contacts html Software Downloads Login Required Go to tools cisco com support downloads and enter the model number in the Software Search box Product Documentation Technical Documentation www cisco com en US products ps10024 tsd_products_support_series _home html 3G USB Modem Compatibility List www cisco com en US prod collateral voices...

Page 128: ...R E V I E W D R A F T 1 C I S CO CO N F I D E N T I A L E 2 Cisco WRP500 Administration Guide Appendix E Where to Go From Here ...

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