Solution
Problem
Visual voicemail is unable to connect to the Cisco Unity
Connection server. Investigate potential connectivity
issues between the user’s phone and the server.
Voicemail connection error. Unable to
connect.
toast notification appears on the screen
when the user navigates to the Voicemail tab of
the Cisco Phone app.
Enable visual voicemail from the Phone Configuration
page in Cisco Unified Communications Manager. This
error appears only if visual voicemail was enabled
previously, and then disabled.
This feature has been disabled by your
administrator
appears when the user navigates
to the Voicemail tab of the Cisco Phone app.
Details Available on the Phone
You can see some status and details about the phone from the Cisco apps.
This information helps you troubleshoot problems when you are in the same location as your user.
View Phone Information
The
About phone
setting displays information such as the
Device name
,
Model & hardware
,
Android
version
,
Wi-Fi MAC address
,
Bluetooth address
, and
Build number
.
To access the
Settings
app from any screen, swipe down on the status bar at the top of the screen and tap the
Settings
gear icon.
Note
You can also access the
Settings
app from the Launcher screen. Swipe up to open the Launcher.
Note
Procedure
Step 1
Access the
Settings
app.
Step 2
Tap
About phone
.
Access Phone Status and Device Information
The
Cisco phone status
and
Device information
menus provide information about the device and the
connections between the phone and the call control system.
Troubleshooting
2
Troubleshooting
Details Available on the Phone
