Overview
User Guide 2-15
Using Mouse and Keyboard
The CallConnector Operator application provides access to its functions using either mouse clicks
or the customizable shortcut keys.
By default the keyboard is partitioned in to two sections:
Alphanumeric keyboard
: By default the alpha keys immediately start the search for the directory
contacts.
Numeric keyboard
: By default, the numeric key shortcuts are available for call control functions
such as answering, dialing or transferring calls.
This partitioning allows the operator to manipulate the calls from the numeric keypad while using
the alpha key to search and locate contacts. This figure below displays the use of keys for dialing:
Figure 2-8 Keyboard Partitioning for the CallConnector Operator
Shortcut Keys
The CallConnector Operator features can be accessed from shortcut keys. These key
assignments are customizable and can be changed from the Preference->Keyboard->Shortcuts.
