Overview
User Guide 2-9
use the Resume button or the Next key to re-connect
with the call.
Parking Calls -
Call Park allows a call to be placed on extension number
to allow it to be picked up from another phone.
Operators can park a call to a specific number from the
configured list in the Park menu.
Making Page Announcement -
The Page button displays a list of the configured page
numbers allows calls to be transferred to page or to
make page announcements.
Conferencing Calls -
Operators can join multiple parties on a call.
Forwarding Calls -
Operators can forward their lines to a number of their
choice.
Call Queue Overview
The CallConnector Operator Call Queue window displays the call queues that have been
configured for the operators. There are two basic types of CallConnector call queues – Incoming
Call Queues and Monitored Call Queues. The Incoming Call Queues displays the new, incoming
calls that are ringing at the attendant’s phone. The Monitored Call Queues are calls that have
been processed by the operator and are waiting for some external event. These are calls that the
operator has put on hold, or park or has transferred.
From the Call Queue window, the operator can:
•
View the incoming calls waiting to be answered
•
Answer the longest waiting highest priority call or a specific waiting call.
•
View the calls that have been placed on hold or transferred to park slots or other
numbers.
•
Recall the longest waiting, timed out call or bring back a specific call.
•
View the calls that have been timed out.
Figure 2-3 CallConnector Queue Window
