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46

Troubleshooting

SE680 WiMAX / engbt / SE680_FUG_EN-7 / Appendix.fm / 13.5.11

Schablo

ne 2005_05_

02

Specifications

Putting into service 

This device is intended for use in the country indicated on the device's label. 
The device is operated under a single licence, which is held by your service provider. 

Contact your service provider regarding licensing before you put the device into 
service.

 

Please observe the legal provisions and local restrictions when putting the 
device into service.

 Please ask your service provider for further information.

Model

SE680 WiMAX 

Dimensions 

Outdoor Modem: 

approx. 228.5 x 208 x 101 mm

Indoor unit: 

approx. 140 x 65 x 36 mm 

Operating temperature

Outdoor Modem: 

–40 °C to +60 °C 

Indoor unit: 

0 °C to +40 °C 

Network interface

1 Ethernet 10/100BaseT (RJ45, LAN) 

Frequency

2.3–2.4 / 2.5–2.7 / 3.4–3.6 GHz 

Output power 

up to 26 dBm at QAM-16

Power consumption

3-6 W on DC input depending on operational state

Bandwidth

optional: 3.5 / 5.0 / 7.0 / 8,75 or 10.0 MHz

Type of transmission

TDD

Modulation technique

SOFDMA 512/1024

Subcarrier modulation

QPSK, 16/64 QAM in up- and downlink

Antenna type

2 internal antennas (2xRX, 1xTX) for MIMO Matrix 
A & B; Type DN1 (EN 302 326-3 V1.2.2)

Antenna gain

10 / 11 dBi (2.6 / 3.5 GHz) 

Mains adapter

Input: 100–240 V AC, Power over Ethernet (PoE)

Summary of Contents for SE680 WiMAX

Page 1: ...005_05_02 SE680 WiMAX User Guide This device works in a frequency band for which a general licence might have to be obtained Please contact your service provider or your National Authority for Frequency Management about licensing before putting this device into service ...

Page 2: ......

Page 3: ...quirements 11 Wall mounting optional 11 Connecting the SE680 WiMAX modem 12 Connecting the outdoor modem 12 Connecting a PC or switch 12 Switching on the devices 14 Configuration with the Web browser 15 User interface 15 Launching the user interface 15 User interface elements 16 Setting the language 18 Opening online Help 18 Menu structure 18 The Home page 19 Basic Setup Wizard 20 Starting the Bas...

Page 4: ...start 33 Updating the firmware 33 Status 34 Internet 35 Local network LAN 36 Device status 36 Radio status 37 Using the SE680 WiMAX 39 Appendix 40 Troubleshooting 40 Other faults and problems 42 Before contacting customer service or your provider 42 Checking the connection to the SE680 WiMAX 43 Configuring the Web browser 44 Setting up an HTTP proxy 44 Allowing pop up windows 45 Specifications 46 ...

Page 5: ...embly instructions Safety precautions for the SE680 WiMAX modem The operation of medical appliances may be affected Be aware of the technical conditions in your particular environment e g doctor s surgery The SE680 WiMAX modem can interfere with the functioning of medical devices such as pacemakers Keep at least 20 cm between the devices and the pacemaker For more information consult your doctor D...

Page 6: ...tudies The limits include a substantial safety margin designed to assure the safety of all persons regard less of age and health The exposure limit employs a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit stated in the international guidelines is 2 0 W kg Tests for SAR are conducted in all frequency bands with the device transmitting at its highest power level with ...

Page 7: ...that offers many extra possibilities The SE680 WiMAX modem With your SE680 WiMAX modem you can make use of everything the Internet has to offer Downloads Even large files download quickly to your PC Complex Website designs are no longer characterised by the time they take to download you can enjoy flash animation and high resolution graphics immedi ately after clicking on a link Audio Play back au...

Page 8: ...usual operating systems Suitable for home and business facilities Multi protocol support TCP IP FTP HTTP and other Internet related protocols Compact design and easy installation DHCP server and routing functions High performance and Quality of Service Scope of delivery 1 SE680 WiMAX modem comprising 1 Outdoor modem to be installed by an electrician 1 Indoor unit 1 power lead two pin 1 Ethernet ca...

Page 9: ...T The LED shows whether or not the indoor unit is properly con nected with the outdoor modem Red The connection between the indoor unit and the out door modem is faulty 4 ON The LED shows that power is being supplied Green The SE680 WiMAX modem is powered correctly 5 IN Ethernet connector for data exchange with a PC or network RJ45 10 100 Base T see Connecting a PC or switch on page 12 6 OUT Ether...

Page 10: ...integrated antennas X pol Indoor unit This user guide assumes that the work required for outside installation has already been carried out Therefore installation is described below starting with how to put the indoor unit into service The SE680 WiMAX modem must be assembled and put into service by a qualified electrician The information in the enclosed assembly instructions must be noted PC with S...

Page 11: ...quirements To install and get started with the indoor unit the following requirements must be ful filled The outdoor modem has been properly installed and is ready for use The associ ated Ethernet cable is fitted with an RJ45 plug and ends close to the indoor unit PC with a LAN interface 10 100BaseT or an Ethernet network 10 100BaseT The network adapter must support one of the following modes 10Ba...

Page 12: ...ing the outdoor modem After the outdoor modem has been installed correctly the associated Ethernet cable with RJ45 plug is available close to the indoor unit Insert the Ethernet cable plug into the OUT socket on the indoor unit You should be able to hear the clips on the RJ45 plug click into place Connecting a PC or switch Use either the Ethernet cable that is supplied or a standard network cable ...

Page 13: ... cable plug to the IN socket on the indoor unit Connect the other plug of the Ethernet cable to the LAN interface on the PC Connecting the indoor unit to a switch Connect an Ethernet cable plug to the IN socket on the indoor unit Connect the other Ethernet cable plug to the switch or hub For configuration please refer to the user guide of your switch or hub ...

Page 14: ...cessful immediately otherwise registration will take place when your SE680 WiMAX modem is being configured Check the LEDs during startup LEDs during startup The ON power supply LED lights up green and the SE680 WiMAX modem starts a self test The FAULT LED red and the CONNECT LED green light up for approximately 1 second and then go out If the connection to the outdoor modem is then found to be fre...

Page 15: ...ther or older Web browsers User interface Open your Web browser Enter the IP address of your SE680 WiMAX modem in the address field of your Web browser http 192 168 2 1 Press Enter Return If a system password has been set up on your SE680 WiMAX the login screen will now open Enter the system password supplied by your provider in the text box and click Ok The start page Home of the user interface o...

Page 16: ...leshooting on page 40 Saving the user interface address You can add the address of the registration page to your favourites bookmarks so that you will no longer need to enter the IP address manually in future Internet Explorer Add to Favorites button Firefox Bookmarks Add Bookmark User interface elements The user interface you open with the Web browser is divided into the following sections Tab se...

Page 17: ... button if you require information about the screen you cur rently have open The corresponding Help topic is opened Logout Button with which you end the connection between the PC and the SE680 WiMAX modem Back Return to the previous screen in the Basic Setup Wizard Next Move on to the next screen in the Basic Setup Wizard Cancel Changed settings are not applied and you return to the highest level ...

Page 18: ... WiMAX network optimise the antenna direction and set up your Internet connection see Basic Setup Wizard on page 20 Advanced Settings Configure your Internet access and your local network and per form administration tasks For example you can enter a system password for access to your SE680 WiMAX or change it see Configuration with the Web browser on page 15 Status Obtain information about the oper...

Page 19: ...WiMAX modem use the Basic Setup Wizard which will help you establish a radio connection Connecting to the Internet manually Once you have configured your Internet access see page 20 and page 25 you can establish a manual connection to the Internet on the start screen if you have selected Connect on demand as the Connection mode To establish or end an Internet connection manually Open the start scr...

Page 20: ... you enter the data for authentication of your device on the WiMAX base station You will need the access data supplied by your WiMAX operator for this Activate the Authentication option if this is required by your WiMAX operator Enter the access data and click Next Setting up Internet access To allow users in your local network access to the Internet set up the Internet connec tion of your device ...

Page 21: ... WiMAX network the scan will end The progress bar is fully filled in and the display in the Remaining time area jumps to 0 seconds If the scan has been successful read on in Chapter Precisely aligning the antenna on page 22 If the scan has not been successful The integrated antenna is a directional antenna this means that it must at least be point ing roughly in the direction of a WiMAX network ba...

Page 22: ...e con nection quality Turn or move the SE680 WiMAX modem a little at a time and note the signal quality display Use this to move the antenna to the position with the best signal quality If you have turned your SE680 WiMAX modem too far the connection might break You should then return to the alignment that provided a connection and repeat the proce dure for establishing a connection to the WiMAX n...

Page 23: ... SE680 WiMAX will be used as a router or a bridge for the Internet access page 24 Internet Here you can configure your Internet access This menu covers all setting options for the Internet page 25 Local Network Here you can configure your local network e g change the private IP address of the SE680 WiMAX or make settings for the DHCP server page 29 WiMAX configuration Here you can change the acces...

Page 24: ...ily assign it a static IP address in the address range of the SE680 WiMAX If you want to use the Internet again after this reset your PC to automatic IP address For details see the document Configuring the local area network on the product CD The firewall of your SE680 WiMAX is disabled and cannot be enabled page 26 The NAT function of your SE680 WiMAX is disabled This means that the functions Por...

Page 25: ...ms with your Inter net connection Open the Advanced Settings tab and on the Internet menu select Internet Con nection Enter the data you have been given by your service provider Select the Protocol used for Internet access PPPoE Static Obtain automatically Apply the default settings for the other parameters unless your service provider has given you other data Connection mode For a PPPoE connectio...

Page 26: ...e firewall Your SE680 WiMAX comes with an integrated firewall which protects your device and network against unauthorised access from the Internet If the firewall is enabled your device can identify certain events e g suspicious incoming data packets from the Inter net as attacks and avert them hacker defence Your device s firewall is enabled by default If you still want to disable the firewall Op...

Page 27: ...ppropriate port s on the PC on which the game is running If you configure Port For warding the SE680 WiMAX outwardly assumes the role of the server It receives requests from remote users under its public IP address and automatically redirects them to local PCs The private IP addresses of the servers on the local network remain protected Internet services are addressed via defined port numbers The ...

Page 28: ...ivate this function if it is absolutely necessary e g to operate a Web server and other functions e g port for warding are not adequate In this case you should take appropriate measures for the clients concerned Open the Advanced Settings tab and on the Internet menu select Exposed Host Define the list of PCs you want to set up as exposed hosts Activate a PC which you want to function as the curre...

Page 29: ...ters We recommend that you use an address from a block that is reserved for private use This address block is 192 168 1 1 to 192 168 255 254 Configuring the DHCP server The SE680 WiMAX has a DHCP server for which the factory setting is active Conse quently the IP addresses of the PCs are automatically assigned by the SE680 WiMAX If the DHCP server is active you can define a Lease time The lease ti...

Page 30: ...our WiMAX operator for this If you have executed the Basic Setup Wizard you will already have entered these details there If necessary you can change them here Open the Advanced Settings tab and select WiMAX configuration from the menu Select Authentication if authentication is required by your WiMAX operator and enter or change the required access data Ageing time for MAC table When a PC in the n...

Page 31: ...he more secure it is Choose a series of characters that is as varied as possible not AAAA 0000 and alternate between letters and numbers Do not use any term that could be found in a dictionary Do not use sequential characters not 123456 abcd and no recognisable system not 1a2b3c Never use a password several times for different applications Never save a password on the PC Instead make a note of it ...

Page 32: ...e password is entered Finally click Ok to accept your change and to activate the new password The new password is valid immediately for each instance the configuration is called up Restoring factory settings You can reset the SE680 WiMAX to the factory settings You should do this before mak ing the device available to others or exchanging it through the dealer Otherwise unau thorised users may use...

Page 33: ...d eas ily First download the relevant firmware file from the Internet and save it on your PC Read the information provided carefully Open the Advanced Settings tab and on the Administration menu select Firmware Update Enter the path and file name of the firmware file to be installed or click Browse to select a file on your PC Click Ok to start the firmware update Only update the firmware if there ...

Page 34: ...o connection with the WiMAX network is displayed as follows connected The SE680 WiMAX has established a radio connection with a WiMAX network You will see the connec tion duration in brackets and in the format ddd hh mm ss d days h hours m minutes s seconds disconnected The SE680 WiMAX is trying to establish a connection with a WiMAX network IP address For an existing Internet connection only Disp...

Page 35: ...sk via which your SE680 WiMAX establishes the connection with the Internet MAC address The MAC address uniquely identifies a network component within a network in this case the public MAC address of your SE680 WiMAX within the WiMAX network you use Default gateway For an existing Internet connection only Displays the gateway the SE680 WiMAX uses for connec ting to the Internet DHCP server IP addre...

Page 36: ...rver of your SE680 WiMAX is activated As DHCP server your SE680 WiMAX assigns an IP address to all the PCs in the network If the DHCP server is activated you will see the network subscribers that have received your IP address from the DHCP server in the DHCP clients field DHCP must be activated on a PC for the PC to receive an IP address from the DHCP server For more infor mation see the document ...

Page 37: ...used for authentication Received power level Receive level from the WiMAX base station Values in the range 70 dBm to 10 dBm are considered optimum You can ensure this by optimising the antenna direction Transmitted power level Current transmission power Carrier to interference and noise ratio Measurement of the reception quality of the base station The higher the value the better the quality of th...

Page 38: ... fm 13 5 11 Schablone 2005_05_02 If necessary click the Refresh button to refresh the data in the status display Current uplink modulation scheme Currently used uplink modulation type Current downlink modulation scheme Currently used downlink modulation type ...

Page 39: ...ttempt to access the Internet with a PC connected to the SE680 WiMAX modem for example by opening the Web browser and calling up an Internet site or by starting your e mail program and retrieving e mails your SE680 WiMAX modem automatically establishes a connection to the Internet or uses the permanent Internet connection Whether the connection needs to be established or is permanently available d...

Page 40: ...istered to a base station Check the cable connections If necessary charge a qualified electrician to check the installation The SE680 WiMAX modem switches itself off The SE680 WiMAX modem is not ready for use The device may be too hot In this case the integrated overheating protector prevents the SE680 WiMAX modem from being damaged If the temperature rises the SE680 WiMAX automatically reduces da...

Page 41: ...the connec tion to the SE680 WiMAX on page 43 If an error is reported reinstall the TCP IP network protocol 3 Enter a ping command to the SE680 WiMAX mo dem using ping 192 168 2 1 if you did not change the IP address If errors are reported en sure that the digits in the first three address parts of the PCs IP address are the same as in the IP ad dress of the SE680 WiMAX modem If not all test packe...

Page 42: ...ure No data will be lost Before contacting customer service or your provider First exclude all the faults listed in this section Have the documentation supplied by your provider ready If you can open the configuration program in the Web browser click on the Status tab Note the number in the Firmware version field This is the number of the currently installed device software Open the Local Network ...

Page 43: ... no physical connection between the PC and your SE680 WiMAX modem Check the following points Are the Ethernet cables both between the SE680 WiMAX modem and the indoor unit as well as between the indoor unit and the PC properly connected The OUT and IN LEDs on the indoor unit must light up page 9 Has TCP IP been properly configured on your PC If the SE680 WiMAX modem has the IP address 192 168 2 1 ...

Page 44: ...being used for local pages Check the HTTP proxy in the Web browser you wish to use for the configuration Internet Explorer 7 0 Open Internet Explorer Click on Tools and then on Internet Options Open the Connections tab Click on LAN settings If the option Use proxy server for LAN is activated in the Proxy server area acti vate the selection field Circumvent proxy server for local addresses If the o...

Page 45: ...can configure the pop up blocker to display desirable pop up windows and to block undesirable windows Internet Explorer 7 0 Open Internet Explorer Click on Tools and then on Pop up Blocker and choose Pop up Blocker Set tings Enter the IP address of your SE680 WiMAX modem as the Website address 192 168 2 1 Click on the Add button Click on Close to apply the settings Firefox 3 0 Open Firefox Click o...

Page 46: ...rmation Model SE680 WiMAX Dimensions Outdoor Modem approx 228 5 x 208 x 101 mm Indoor unit approx 140 x 65 x 36 mm Operating temperature Outdoor Modem 40 C to 60 C Indoor unit 0 C to 40 C Network interface 1 Ethernet 10 100BaseT RJ45 LAN Frequency 2 3 2 4 2 5 2 7 3 4 3 6 GHz Output power up to 26 dBm at QAM 16 Power consumption 3 6 W on DC input depending on operational state Bandwidth optional 3 ...

Page 47: ... All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities This crossed out wheeled bin symbol on the product means the product is covered by the European Directive 2002 96 EC The correct disposal and separate collection of your old appliance will help pre vent po...

Page 48: ...or reimbursement of costs incurred by Sagemcom Broadband SAS The license conditions can be found in the following chapters In addition some of the license texts can be downloaded from The BSD License is available on the Internet at http www freebsd org copyright license html The OpenSSL license is available on the Internet at http www openssl org source license html The zlib license is available o...

Page 49: ...This product includes cryptographic software written by Eric Young eay cryptsoft com Zlib This product includes software developed by Jean loup Gailly and Mark Adler sybyx This product uses Streaming WBXML Parser developed by MediaSite Inc Research and Development Group Open Source Software Compo nent License wpa_supplicant BSD license djbbns public domain zlib Zlib license boost lib Boost Softwar...

Page 50: ...DED BY THE COPYRIGHT HOLDERS AND CONTRIB UTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FIT NESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAM AGES INCLUDING BUT NOT LIMITED TO PROCUREMENT O...

Page 51: ... names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WAR...

Page 52: ...es cryptographic software writ ten by Eric Young eay cryptsoft com The word cryptographic can be left out if the rouines from the library being used are not cryptographic related 4 If you include any Windows specific code or a derivative thereof from the apps di rectory application code you must include an acknowledgement This product in cludes software written by Tim Hudson tjh cryptsoft com THIS...

Page 53: ...oost lib Boost Software License Version 1 0 August 17th 2003 Permission is hereby granted free of charge to any person or organization obtaining a copy of the software and accompanying documentation covered by this license the Software to use reproduce display distribute execute and transmit the Software and to prepare derivative works of theSoftware and to permit third parties to whom the Softwar...

Page 54: ...OFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE sybyx http sourceforge net projects sybyx Copyright c 2001 MediaSite Inc Research and Development Group All rights reserved Copyright c 2002 Interactive Intelligence Inc All rights reserved Redistribution and use in source and binary forms with or without modification are per mitted provided that the following conditions are met 1 Redistribution...

Page 55: ... zip http gladman plushost co uk oldsite AES aes modes src 23 07 09 zip Copyright c 1998 2008 Brian Gladman Worcester UK All rights reserved LICENSE TERMS The redistribution and use of this software with or without changes is allowed without the payment of fees or royalties provided that 1 source code distributions include the above copyright notice this list of conditions and the following discla...

Page 56: ...ement for ratios between two cur rents voltages sound levels or powers In order to depict large value differences clearly and graphically these are given in dB e g 60 dB corresponds to the factor 1000 relative to the voltage drops dBm Decibel milliwatt Power level in decibels relative to 1 milliwatt DHCP Dynamic Host Configuration Protocol DHCP handles the automatic assignment of IP addresses to n...

Page 57: ...iber Line DSL is a technique whereby data is transmitted via the conven tional phone line To do this you require suitable phone lines and special technology to be set up by a Provider As these preconditions are not satisfied in all areas it is not possible to use DSL in all locations In order to make use of high performance Internet access in these areas as well technologies such as WiMAX Wi Fi or...

Page 58: ...cols application interfaces etc Half duplex Operating mode for data transfer Only one party can receive or send data at a time HTTP Hypertext Transfer Protocol Network protocol for the transmission of data which is mainly used for transmitting and displaying Internet content HTTP proxy An HTTP proxy is a server that network components use for their Internet traffic All requests are sent via the pr...

Page 59: ... of digits from 0 255 that are separated from one another by full stops e g 192 168 2 1 The IP address is made up of the network number and the number of the network component Depending on the Subnet mask one two or three parts form the network number the remainder form the network component number You can find out the IP address of your PC using the ipconfig command There are two different types ...

Page 60: ...nternet MAC address Media Access Control The MAC address is used for the globally unique identification of a network adapter It comprises six parts hexadecimal numbers e g 00 90 96 34 00 1A The MAC address is assigned by the network adapter manufacturer and cannot be changed Mbps Million bits per second Specification of the transmission speed in a network Network A network is a group of devices co...

Page 61: ...k to offer services on the Inter net without them needing a public IP address See also Virtual server Protocol A protocol describes the agreements for communicating on a network It contains rules for opening administering and closing a connection as well as about data formats time frames and handling possible errors Communications between two applications require different protocols at various lev...

Page 62: ...packet is intended for Unnecessary transfer of data in the network thus avoided TAE Telecommunications connecting unit German Telekommunikations Anschlussein heit Connector for connecting analogue telecommunications devices F for phone N for additional devices such as fax or answer machines TCP Transmission Control Protocol TCP is part of the TCP IP protocol family TCP handles data transport betwe...

Page 63: ...ernet that runs not on itself but on another network component The SE680 WiMAX can be configured as a virtual server It will then direct incoming calls for a service via Port forwarding directly to the appropriate Port of the network component in question WAN Wide Area Network A WAN is a network that is not restricted to one particular area such as the Internet A WAN is run by one or more public p...

Page 64: ...ation 31 aligning antenna precisely 22 Home 19 menu structure 18 opening online Help 18 resetting to factory setting 32 setting the language 18 status 34 Connecting 12 Connecting a PC or switch 12 Connection mode 25 Connection wizard establishing a radio connection 21 Connectors 9 D dB 56 dBm 56 Device status 36 DHCP 56 DHCP server 29 56 Disposal 6 DNS 57 DNS Domain Name System 26 DNS server 26 Do...

Page 65: ...te 29 59 public 59 static 59 IP address block for DHCP 29 IPTV 59 ISP 60 J Java allowing 44 Firefox 44 Internet Explorer 44 JavaScript allowing 44 Firefox 44 Internet Explorer 44 L LAN 60 configuration 29 Lease time 29 LED 60 LEDs 9 startup 14 Local network Bridge mode 30 Location 11 Login 60 M MAC address 60 MAC table 30 ageing time 30 Mbps 60 Menu structure 18 N NAT 27 56 port forwarding 27 Netw...

Page 66: ...creen 19 Status 34 device 36 Internet 35 LAN 36 local network 36 radio status 37 Subnet 62 Subnet mask 62 Switch 62 Switching on the devices 14 System password 31 forgotten 42 System requirements 11 T TAE 62 TCP 62 TCP IP 62 Trademarks 5 Troubleshooting 40 customer service 42 other faults 42 U UDP 62 Updating firmware 33 Upgrading firmware 33 Uplink 63 URL 63 User Datagram Protocol see UDP User in...

Page 67: ...11 Issued by Sagemcom Broadband SAS Sagemcom Broadband SAS 250 route de l Empereur 92500 RUEIL MALMAISON Sagemcom Broadband SAS 2011 All rights reserved Subject to availability Rights of modification reserved www sagemcom com Schablone 2005_05_02 05 2011 ...

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