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Cisco ONS 15327 User Documentation, R3.3
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About This Manual
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The Cisco TAC website is available to all customers who need technical assistance with a Cisco product
or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC
website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•
P3—Your network performance is degraded. Network functionality is noticeably impaired, but most
business operations continue.
•
P4—You need information or assistance on Cisco product capabilities, product installation, or basic
product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users
can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. The toll-free Optical Networking Assistance number is 1-877-323-7368.
P1 and P2 level problems are defined as follows:
Summary of Contents for ONS 15327
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Page 30: ...Figures xxviii Cisco ONS 15327 User Documentation June 2002 ...
Page 44: ...Procedures xlii Cisco ONS 15454 Installation and Operations Guide R3 2 June 2002 ...
Page 540: ...Glossary GL 16 Cisco ONS 15327 User Documentation R3 3 June 2002 ...