14-77
Cisco ONS 15327 User Documentation, R3.3
June 2002
Chapter 14 Alarm Troubleshooting
Alarm Procedures
The software download fail alarm (SFTWDOWN-FAIL) indicates the download from the XTC card to
the ONS 15327 failed. The problem lies in the XTC card.
Caution
It can take up to 30 minutes for software to be updated on a standby XTC card. Wait the full time period
before removing the card. Premature removal can cause flash corruption.
Procedure: Clear the SFTWDOWN-FAIL Alarm on the XTC Card
Step 1
Attempt the download again by clicking the
Maintenance
>
Software
tabs.
Step 2
Click the
Download
button.
Step 3
If the download fails, reset the active XTC:
Note
Ensure that the active green LED is lit before removing card.
a.
Right-click the XTC.
b.
Select
Reset Card
from the drop-down menu.
Step 4
Attempt the download again by clicking the
Maintenance
>
Software
tabs.
Step 5
Click the
Download
button.
Step 6
If the download is successful, replace the standby XTC.
Step 7
If the download fails again, replace the active XTC.
Note
When you replace a card with an identical type of card, you do not need to make any changes to
the database.
Step 8
Attempt the download again by clicking the
Maintenance
>
Software
tabs.
Step 9
Click the
Download
button.
Step 10
If the download fails again, login to http://www.cisco.com/TAC for more information or call the Cisco
Technical Assistance Center to report a service-affecting problem (1-800-553-2447).
14.4.110 SNTP-HOST
•
Minor, Non-Service-Affecting
The SNTP (Simple Network Timing Protocol) host failure (SNTP-HOST) alarm indicates that an ONS
node serving as an IP proxy for the other ONS nodes in the ring is not forwarding SNTP information to
the other ONS nodes in the network. This failure can result from two causes: either the IP network
attached to the ONS proxy node is experiencing problems, or the ONS proxy node itself is not
functioning properly.
Summary of Contents for ONS 15327
Page 22: ...Contents xxii Cisco ONS 15327 User Documentation June 2002 I N D E X ...
Page 30: ...Figures xxviii Cisco ONS 15327 User Documentation June 2002 ...
Page 44: ...Procedures xlii Cisco ONS 15454 Installation and Operations Guide R3 2 June 2002 ...
Page 540: ...Glossary GL 16 Cisco ONS 15327 User Documentation R3 3 June 2002 ...