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Cisco ONS 15310-MA, Troubleshooting Manual

The Cisco ONS 15310-MA Troubleshooting Manual is a comprehensive resource for resolving any technical issues that may arise with this cutting-edge product. This manual is readily available for free download from manualshive.com, providing users with immediate access to essential troubleshooting guidance for maximizing the efficiency and performance of their Cisco ONS 15310-MA.

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C H A P T E R

2-1

Cisco ONS 15310-MA SDH Troubleshooting Guide, Release 9.0

78-18663-01

 

2

Alarm Troubleshooting

Note

The terms "Unidirectional Path Switched Ring" and "UPSR" may appear in Cisco literature. These terms 
do not refer to using Cisco ONS 15xxx products in a unidirectional path switched ring configuration. 
Rather, these terms, as well as "Path Protected Mesh Network" and "PPMN," refer generally to Cisco's 
path protection feature, which may be used in any topological network configuration. Cisco does not 
recommend using its path protection feature in any particular topological network configuration.

This chapter gives a description, severity, and troubleshooting procedure for each commonly 
encountered Cisco ONS 15310-MA SDH alarm and condition. Tables 

2-1

 through 

2-5

 list the alarms of 

both platforms, organized by severity. 

Table 2-6 on page 2-6

 provides a list of alarms organized 

alphabetically. 

Table 2-7

 gives definitions of all ONS 15310-MA SDH alarm logical objects, which are 

the basis of the alarm profile list in 

Table 2-8 on page 2-11

. For a comprehensive list of all conditions, 

refer to the 

Cisco SDH TL1 Command Guide

. For further information about Transaction Language One 

(TL1), refer to the 

Cisco ONS SDH TL1 Reference Guide

.

An alarm’s troubleshooting procedure applies to both the Cisco Transport Controller (CTC) and the TL1 
version of that alarm. If the troubleshooting procedure does not clear the alarm, log into the Technical 
Support Website at http://www.cisco.com/cisco/web/support/index.html for more information or call the 
Cisco Technical Assistance Center (1-800-553-2447).

More information about alarm profile information modification and downloads is located in the “Manage 
Alarms” chapter in the 

Cisco ONS15310-MA SDH Procedure Guide

.

2.1 Alarm Index by Default Severity

The following tables group alarms and conditions by their default severities in the ONS 15310-MA SDH 
systems. These severities are the same whether they are reported in the CTC Alarms window severity 
(SEV) column or in TL1. 

Note

The CTC default alarm profile contains some alarms or conditions that are not currently implemented 
but are reserved for future use.

Summary of Contents for ONS 15310-MA

Page 1: ...ts which are the basis of the alarm profile list in Table 2 8 on page 2 11 For a comprehensive list of all conditions refer to the Cisco SDH TL1 Command Guide For further information about Transaction Language One TL1 refer to the Cisco ONS SDH TL1 Reference Guide An alarm s troubleshooting procedure applies to both the Cisco Transport Controller CTC and the TL1 version of that alarm If the troubl...

Page 2: ...MEM BPLANE COMIOXC EQPT LOF DS3 MFGMEM FAN CONTBUS DISABLED EQPT LOF E3 MFGMEM PPM CTNEQPT PBPROT EQPT LOF STM LP PLM VCMON HP CTNEQPT PBWORK EQPT LOF VCTRM HP LP PLM VCTRM HP ENCAP MISMATCH P VCTRM HP LOM VCMON HP SQM VCTRM HP EQPT EQPT LOM VCTRM HP SWMTXMOD PROT EQPT EQPT PPM AU LOP VCMON HP SWMTXMOD WORK EQPT EQPT MISS FAN AU LOP VCTRM HP TIM STM FAN FAN LOS DS3 HP TIM VCTRM HP HITEMP NE LOS E3...

Page 3: ...A SDH Minor Alarm List APSB STM HELLO STM LO TXPOWER PPM APSCDFLTK STM HI LASERBIAS STM MATECLK EQPT APSCINCON STM HI LASERBIAS PPM MEM LOW EQPT APSCM STM HI LASERTEMP STM PROTNA EQPT APSIMP STM HI LASERTEMP PPM PROV MISMATCH PPM AUTORESET EQPT HI RXPOWER STM PWR FAIL A EQPT CONTBUS CLK A EQPT HITEMP EQPT PWR FAIL B EQPT CONTBUS CLK B EQPT HI TXPOWER STM ROUTE OVERFLOW NSA CONTBUS IO A EQPT HI TXP...

Page 4: ...CTRM LP SSM PRC STM AS MT CEMR LKOUTPR S STM SSM PRC BITS AS MT E1 LOCKOUT REQ STM SSM PRC E1 AS MT DS3 LOCKOUT REQ VCMON HP SSM PRC NE SREF AS MT E3 LOCKOUT REQ VCMON LP SSM PRC STM AS MT EQPT LPBKCRS VCMON HP SSM RES BITS AS MT ML100T LPBKCRS VCTRM HP SSM RES E1 AS MT STM LPBKDS1FE CMD E1 SSM RES NE SREF AS MT PPM LPBKDS3FEAC DS3 SSM RES STM AS MT SHELF LPBKDS3FEAC CMD DS3 SSM SDH TN BITS AS MT ...

Page 5: ...EF SWTOSEC NE SREF FE IDLE DS3 MANSWTOTHIRD NE SREF SWTOTHIRD EXT SREF FE LOCKOUTOFPR SPAN STM MANUAL REQ SPAN STM SWTOTHIRD NE SREF FE LOF DS3 NO CONFIG EQPT SYNC FREQ BITS FE LOS DS3 OOU TPT VCTRM HP SYNC FREQ E1 FE MANWKSWBK SPAN STM OOU TPT VCTRM LP SYNC FREQ STM FE MANWKSWPR SPAN STM OPEN SLOT EQPT TX IDLE E1 FORCED REQ VCMON HP PORT MISMATCH CEMR TX RAI E1 FORCED REQ VCMON LP RAI E1 TX RAI D...

Page 6: ...BITS FULLPASSTHR BI STM PROV MISMATCH PPM AIS E1 GFP CSF CE100T PWR FAIL A EQPT AIS DS3 GFP CSF CEMR PWR FAIL B EQPT AIS FUDC GFP CSF ML100T RAI E1 MS AIS E3 GFP LFD CE100T ROLL VCTRM HP MS AIS STM GFP LFD ML100T ROLL VCMON LP AU AIS VCMON HP GFP UP MISMATCH CE100T ROLL VCTRM LP AU AIS VCTRM HP GFP UP MISMATCH CEMR ROLL PEND VCMON HP TU AIS VCMON LP GFP UP MISMATCH ML100T ROLL PEND VCTRM HP TU AIS...

Page 7: ...L STM AS MT PPM LCAS RX GRP ERR VCTRM LP SSM LNC BITS AS MT SHELF ROLL PEND VCMON LP SSM LNC NE SREF AS MT OOG VCTRM HP LCAS TX ADD VCTRM HP SSM LNC STM AS MT OOG VCTRM LP LCAS TX ADD VCTRM LP SSM OFF BITS AUD LOG LOSS NE LCAS TX DNU VCTRM HP SSM OFF E1 AUD LOG LOW NE LCAS TX DNU VCTRM LP SSM OFF STM AUTOLSROFF STM LINK KEEPALIVE ML100T SSM PRC BITS AUTORESET EQPT LKOUTPR S STM SSM PRC NE SREF AUT...

Page 8: ...L100T LOS STM SYNC FREQ BITS DATAFLT NE LO TXPOWER STM SYNC FREQ E1 DS3 MISM DS3 LO TXPOWER PPM SYNC FREQ STM DUP IPADDR NE LPBKCRS VCMON HP SYNCPRI EXT SREF DUP NODENAME NE LPBKCRS VCTRM HP SYNCPRI NE SREF DUP SHELF ID SHELF LPBKDS1FE CMD E1 SYNCSEC EXT SREF EHIBATVG PWR LPBKDS3FEAC DS3 SYNCSEC NE SREF ELWBATVG PWR LPBKDS3FEAC CMD DS3 SYNCTHIRD EXT SREF ENCAP MISMATCH P VCTRM HP LPBKFACILITY CE10...

Page 9: ...WTOTHIRD EXT SREF TPTFAIL CEMR FE FRCDWKSWBK SPAN STM MANSWTOTHIRD NE SREF TPTFAIL ML100T FE FRCDWKSWPR SPAN STM MANUAL REQ SPAN STM TX AIS E1 FE IDLE DS3 MATECLK EQPT TX AIS DS3 FE LOCKOUTOFPR SPAN STM MEA EQPT TX IDLE E1 FE LOF DS3 MEA FAN TX LOF E1 FE LOS DS3 MEA PPM TX RAI E1 FE MANWKSWBK SPAN STM MEA SHELF TX RAI DS3 FE MANWKSWPR SPAN STM MEM GONE EQPT HP UNEQ VCMON HP FEPRLF STM MEM LOW EQPT...

Page 10: ...ts and logical objects as they are located in any of the noncommon card slots The EQPT object is used for alarms that refer to the card itself and all other objects on the card including ports lines and VC virtual container EXT SREF BITS outgoing references SYNC BITS1 SYNC BITS2 FAN Fan located in the ONS 15310 MA SDH shelf FUDC SDH F1 byte user data channel for an ONS 15310 MA SDH ML 100T 8 Ether...

Page 11: ...ms or conditions on ingress ports of the card Alarms detected at the internal ports TERM side will be ingress mapped to the MON side The alarm profile entities of VCTRM HP if available should be changed to the same severity as the customized severity for a specific VCTRM HP alarm VCTRM LP VC alarm detection at termination downstream from the cross connect Note The network element reports alarms or...

Page 12: ...KFACILITY NA FAN MFGMEM CR PPM PROV MISMATCH MN CE100T LPBKTERMINAL NA FUDC AIS NR PPM UNQUAL PPM NR CE100T TPTFAIL MJ FUDC LOS MN PWR AS CMD NA CEMR AS CMD NA ML100T AS CMD NA PWR BAT FAIL MJ CEMR AS MT NA ML100T AS MT NA PWR EHIBATVG MJ CEMR CARLOSS MJ ML100T CARLOSS MJ PWR ELWBATVG MJ CEMR GFP CSF MJ ML100T DATA CRC MJ RPRIF RPR PASSTHR NA CEMR GFP LFD MJ ML100T GFP CSF MJ SHELF AS CMD NA CEMR ...

Page 13: ...OG NA DS3 AIS NR NE SREF MANSWTOSEC NA VCTRM HP ENCAP MISMATCH P CR DS3 AS CMD NA NE SREF MANSWTOTHIRD NA VCTRM HP LCAS CRC NA DS3 AS MT NA NE SREF SSM LNC NA VCTRM HP LCAS RX DNU NA DS3 DS3 MISM NA NE SREF SSM PRC NA VCTRM HP LCAS RX FAIL NA DS3 FE AIS NA NE SREF SSM PRC NA VCTRM HP LCAS RX GRP ERR NA DS3 FE DS3 NSA NA NE SREF SSM RES NA VCTRM HP LCAS TX ADD NA DS3 FE DS3 SA NA NE SREF SSM SDH TN...

Page 14: ... AS CMD NA STM FE MANWKSWBK SPAN NA VCMON LP HP PLM MJ EQPT AS MT NA STM FE MANWKSWPR SPAN NA VCMON LP LP RFI NR EQPT AUTORESET MN STM FEPRLF MN VCMON LP ROLL NA EQPT BKUPMEMP CR STM FORCED REQ SPAN NA VCMON LP ROLL PEND NA EQPT CARLOSS MJ STM FULLPASSTHR BI NA VCMON LP LP DEG NA EQPT CLDRESTART NA STM HELLO MN VCMON LP LP EXC NA EQPT COMIOXC CR STM HI LASERBIAS MN VCMON LP LP TIM MJ EQPT CONTBUS ...

Page 15: ...und in the History tab 2 5 2 Condition Characteristics Conditions include any problem detected on an ONS 15310 MA SDH shelf They can include standing or transient notifications A snapshot of all current raised standing conditions on the network node or card can be retrieved in the CTC Conditions window or using TL1 s set of RTRV COND commands In addition some but not all cleared conditions are fou...

Page 16: ...ent For example the alarm indication signal AIS with severity NR is inserted by a downstream node when an LOS CR or MJ alarm occurs upstream These conditions do not in themselves require troubleshooting but usually accompany primary alarms Severities can be customized for an entire network or for single nodes from the network level down to the port level by changing or downloading customized alarm...

Page 17: ...r end failures stand according to whether they are for the entire signal LOS loss of frame alignment LOF facility MS AIS path AU AIS etc or VC TU AIS etc The full hierarchy for near end failures is shown in Table 2 11 This table is taken from Telcordia GR 253 CORE Table 2 10 Facility Alarm Hierarchy Priority Condition Type Highest LOS LOF MS AIS MS EXC SD L MS RFI RS TIM AU AIS AU LOP HP EXC HP DE...

Page 18: ...ents do not require user action These are listed in Chapter 3 Transient Conditions 2 6 Safety Summary This section provides safety considerations designed to ensure safe operation of the ONS 15310 MA SDH Do not perform any procedures in this chapter unless you understand all safety precautions practices and warnings for the system equipment Some troubleshooting procedures require installation or r...

Page 19: ... energy could be present when the system is operating Use caution when removing or installing cards 2 7 Alarm Procedures This section list alarms alphabetically and includes some conditions commonly encountered when troubleshooting alarms The severity description and troubleshooting procedure accompany each alarm and condition Note When you check the status of alarms for cards and ports ensure tha...

Page 20: ...pter Step 3 If the condition does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 2 MS AIS Default Severity Not Reported NR Non Service Affecting NSA Logical Objects E3 STM The AIS Line condition indicates that this node is detecting line level AIS in the incoming signal This alarm is seco...

Page 21: ...CTX Card VC Circuits section on page 1 74 for more information Clear the TU AIS Condition Step 1 Complete the Clear the AIS Condition procedure on page 2 20 Step 2 If the condition does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 5 ALS For information about this alarm or condition refe...

Page 22: ...sco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 8 APSCDFLTK The APSCDFLTK alarm is not used in the ONS 15310 platforms in this release It is reserved for development 2 7 9 APSCINCON Default Severity Minor MN Non Service Affecting NSA SDH Logical Object STM An APS Inconsistent alarm means that an inconsistent APS byte is present The SDH overhead contains K1 K2 A...

Page 23: ... and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 Warning Use of controls adjustments or performing procedures other than those specified could result in hazardous radiation exposure Statement 1057 Clear the APSCM Alarm Step 1 Verify that the working port channel fibers are physically connected directly to the adjoining node working port channel fibers Caution Al...

Page 24: ...ed the group correctly verify that the working ports and protect ports are cabled correctly Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 MA SDH system Step 3 Ensure that both protect ports are configured for SDH Step 4 If the alarm does not clear log into the Technical Support Website at http www cisco com cisco web support index html for ...

Page 25: ...Step 5 Locate the row number for the reported card slot Step 6 Click the Suppress Alarms column check box to deselect the option for the card row Step 7 If the condition is reported for the shelf cards and other equipment are affected To clear the alarm complete the following steps a In node view click the Provisioning Alarm Profiles Alarm Behavior tabs if you have not already done so b Click the ...

Page 26: ...less it does not clear If the alarm does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 16 AUD LOG LOSS Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Object NE The Audit Trail Log Loss condition occurs when the log is 100 percent full and the oldest entries are bei...

Page 27: ...EQPT The Automatic System Reset alarm occurs when you change an IP address or perform any other operation that causes an automatic card level reboot AUTORESET typically clears after a card reboots up to ten minutes Resets performed during a software upgrade also prompt the condition This condition clears automatically when the card finishes resetting Clear the AUTORESET Alarm Step 1 Determine whet...

Page 28: ...ered an error The AIS condition is raised by the receiving node on each input when the node sees the signal AIS instead of a real signal In most cases when this condition is raised an upstream node is raising an alarm to indicate a signal failure all nodes downstream from it only raise some type of AIS This condition clears when you resolve the problem on the upstream node Clear the AUTOSW AIS SNC...

Page 29: ...ath protection is set up for revertive switching Clear the AUTOSW LOP SNCP VCMON LP Alarm Step 1 Complete the Clear the TU LOP Alarm procedure on page 2 92 Step 2 If the alarm does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 23 AUTOSW S...

Page 30: ...ndition Step 1 Complete the Clear the HP EXC Condition procedure on page 2 127 Step 2 If the condition does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 25 AUTOSW UNEQ SNCP VCMON HP Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Object VCMON HP The Automatic Path ...

Page 31: ...er to report a Service Affecting SA problem 2 7 27 BAT FAIL Default Severity Major MJ Service Affecting SA SDH Logical Object PWR The Battery Fail alarm occurs when the power supply is not detected This could be because the supply is removed or is not operational The alarm does not distinguish between the individual power supplies so onsite information about the conditions is necessary for trouble...

Page 32: ...r errors in data transmitted to the ONS 15310 MA SDH The BKUPMEMP alarm can also cause the EQPT alarm on page 2 53 If the EQPT alarm is caused by BKUPMEMP complete the following procedure to clear the BKUPMEMP and the EQPT alarms Clear the BKUPMEMP Alarm Step 1 Verify that the controller card ONS 15310 MA SDH is powered and enabled by confirming a lighted ACT LED on front of the system Step 2 Comp...

Page 33: ...specific procedures to use the test set equipment consult the manufacturer Step 6 If a valid Ethernet signal is not present and the transmitting device is operational replace the fiber cable connecting the transmitting device to the Ethernet port To do this refer to the Install Hardware chapter in the Cisco ONS15310 MA SDH Procedure Guide for procedures Step 7 If the alarm does not clear and link ...

Page 34: ...oss connect is used when another vendor s equipment sits between ONS nodes and the Open System Interconnection Target Identifier Address Resolution Protocol OSI TARP based equipment does not allow tunneling of the TCP IP based DCC To circumvent a lack of continuous DCC the Ethernet circuit is manually cross connected to a VC channel riding through the non ONS network a Right click anywhere in the ...

Page 35: ... emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 Warning Use of controls adjustments or performing procedures other than those specified could re...

Page 36: ...ut Ethernet cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Step 7 If you are unable to establish connectivity replace the fiber cable with a new known good cable To do this refer to the Install Hardware chapter in the Cisco ONS15310 MA SDH Procedure Guide for procedures Step 8 If you are unable to establish connectivity perform s...

Page 37: ... the alarm does not clear disable and reenable the Ethernet port by performing a shutdown and then a no shutdown on the Cisco IOS CLI as in the following example router config shut router config no shut This action restarts autonegotiation Step 6 If the alarm does not clear complete the 1 2 1 Perform a Facility Loopback on a Source Node Port procedure on page 1 4 and test the loopback Step 7 If th...

Page 38: ...ical CR Service Affecting SA SDH Logical Object EQPT The Input Output Slot To Cross Connect Communication Failure alarm is caused by the ONS 15310 MA SDH card when there is a communication failure for a traffic slot Clear the COMIOXC Alarm Step 1 Complete the Soft or Hard Reset an Ethernet or Electrical Card in CTC procedure on page 2 151 on the ONS 15310 MA SDH card Caution Avoid soft resetting m...

Page 39: ...447 Step 4 If traffic was manually switched in a 1 1 LMSP protection group revert traffic to the original port by completing the Initiate a 1 1 LMSP Protection Port Force Switch Command procedure on page 2 146 If traffic was manually switched in a path protection configration revert traffic to the original path by completing the Clear an External Switching Command on a Path Protection Span procedu...

Page 40: ...sed for a one minute wait time This wait time is designed as a guard period so that the system can distinguish this outage from a briefer card reset communication outage If no card is reinserted into the original slot during the wait time the alarm clears After this time a different nondefective card not the original card should be inserted When CONTBUS DISABLED is raised no message oriented commu...

Page 41: ... the shelf Record the card type Click the Inventory tab and view the Eqpt Type column to reveal the provisioned type If the actual card type and the provisioned card type do not match see the MEA EQPT alarm on page 2 108 for the reporting card Step 2 Complete the Soft or Hard Reset an Ethernet or Electrical Card in CTC procedure on page 2 151 Caution Avoid soft resetting multiple ONS 15310 MA SDH ...

Page 42: ...plete the Remove and Reinsert Reseat a Card procedure on page 2 153 for the standby ONS 15310 MA SDH b If the reseat fails to clear the alarm complete the Physically Replace a Card alarm on page 2 153 procedure for the standby ONS 15310 MA SDH Caution Do not physically reseat an active ONS 15310 MA SDH Doing so disrupts traffic Step 2 If not all cards show the alarm perform a CTC reset on the stan...

Page 43: ...procedure on page 2 153 procedure for the standby Ethernet card Step 10 Complete the Initiate an ONS 15310 MA SDH 1 1 Card Switch Command procedure on page 2 149 to switch traffic back Step 11 If the alarm does not clear complete the Physically Replace a Card section on page 2 153 procedure for the reporting traffic card Step 12 If the alarm does not clear log into the Technical Support Website at...

Page 44: ... and SDH or data errors such as TPTFAIL page 139 If however a packet over SDH POS port is placed in down administrative state the card will raise an RPRW without raising any SDH B3 bit alarms or data alarms The DATA CRC alarm accompanies this instance of RPRW to indicate the signal interruption Note This alarm is used only in the Cisco ONS 15310 MA SDH platform in this release Clear the DATA CRC A...

Page 45: ...ity Major MJ Service Affecting SA Logical Object NE The Standby Database Out Of Synchronization alarm applies to the ONS 15310 MA SDH platform and occurs when the standby ONS 15310 MA SDH database does not synchronize with the active database on the active ONS 15310 MA SDH Caution If you reset the active ONS 15310 MA SDH while this alarm is raised you will lose current provisioning Clear the DBOSY...

Page 46: ... 2447 2 7 46 DS3 MISM Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Object DS3 The DS 3 Frame Format Mismatch condition indicates that a line type format mismatch on a signal received on the DS 3 port of a 15310 MA SDH CTX E1 21 DS3 E3 3 or E1 63 DS3 E3 3 card The condition occurs when the provisioned line type and incoming signal frame format type do no match For example i...

Page 47: ...nnected to both nodes before they shared the same address it has two distinct NodeModel instances keyed by the node ID portion of the MAC address Clear the DUP IPADDR Alarm Step 1 Isolate the alarmed node from the other node having the same address by completing the following steps a Connect to the alarmed node using the Craft port on the chassis b Begin a CTC session c In the login dialog box unc...

Page 48: ...y lead input voltage exceeds the extreme high power threshold This preset value is approximately 56 VDC for the Cisco ONS 15310 CL hardware platforms versions 800 24012 08 and before and approximately 58 VDC for versions 800 24012 09 and later Also the extreme high voltage batter value is approximately 54 VDC for CTX version of the Cisco ONS 15310 MA hardware versions 800 23879 04 and before and i...

Page 49: ...rs when the first three following conditions are met and one of the last two is false The received C2 byte is not 0x00 unequipped The received C2 byte is not a PDI value The received C2 does not match the expected C2 The expected C2 byte is not 0x01 equipped unspecified The received C2 byte is not 0x01 equipped unspecified This is in contrast to the LP PLM alarm on page 2 113 which must meet all f...

Page 50: ...n use on the transmit card and that it is identical to the receiving card by completing the following steps a In node view double click the transmit ML 100T 8 card to display the card view b Click the Provisioning Card tabs c In the Mode drop down list ensure that the same mode GFP or HDLC is selected If it is not choose it and click Apply Step 3 If the alarm does not clear use the CLI to ensure t...

Page 51: ... Alarm Step 1 If the LOS STM alarm on page 2 98 is also reported complete the Clear the LOS STM Alarm procedure on page 2 98 Step 2 If the MS EXC condition on page 2 126 is reported complete the Clear the MS EXC Condition procedure on page 2 126 Step 3 If the alarm does not clear on the reporting node ensure that the physical connections between the ports and that the fiber optic cables are config...

Page 52: ...ignal failures exist on terminations measure power levels to verify that the loss is within the parameters of the receiver Refer to the Cisco ONS 15310 MA SDH Reference Manual for card power levels Step 9 If loss is within parameters ensure that fiber connectors are securely fastened and properly terminated Step 10 If fiber connectors are properly fastened and terminated complete the Soft or Hard ...

Page 53: ...se specified could result in hazardous radiation exposure Statement 1057 Note If a circuit shows an incomplete state when the EOC or MS EOC alarm is raised it occurs when the logical circuit is in place The circuit is able to carry traffic when the DCC termination issue is resolved You do not need to delete the circuit when troubleshooting this alarm Clear the MS EOC Alarm Step 1 Complete the Clea...

Page 54: ...hnical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 56 EQPT MISS Default Severity Critical CR Service Affecting SA SDH Logical Object FAN The Replaceable Equipment or Unit Missing alarm is reported against the fan tray within the ONS 15310 MA SDH It indicates that the f...

Page 55: ...ose IOS Startup Config from the shortcut menu c Click Local TCC and navigate to the file location in the Open dialog box Step 3 Complete the Soft or Hard Reset an Ethernet or Electrical Card in CTC procedure on page 2 151 Caution Avoid soft resetting multiple ONS 15310 MA SDH cards at one time doing so might cause an unexpected traffic hit Step 4 If the alarm does not clear or if your configuratio...

Page 56: ... http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 59 EXCCOL Default Severity Minor MN Non Service Affecting NSA SDH Logical Object EQPT The Excess Collisions on the LAN alarm indicates that too many collisions are occurring between data packets on the network management LAN and communications between the ONS 15310 MA SDH and CTC could be aff...

Page 57: ... cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 61 FAILTOSW Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Object STM The Failure to Switch to Protection Facility condition occurs when a working or protect optical facility switches to its companion port by using a MANUAL command For example if you attempt to manually switch t...

Page 58: ...condition on page 2 123 or the MS EXC condition on page 2 126 are also occurring on the reporting port complete the applicable alarm clearing procedure Step 2 If the condition does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 63 FAN Default Severity Critical CR Service Affecting SA SDH ...

Page 59: ...ition clears when you resolve the problem on the upstream node Clear the FE AIS Condition Step 1 Complete the Clear the AIS Condition procedure on page 2 20 Step 2 If the condition does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 66 FE DS3 SA Default Severity Not Alarmed NA Non Service...

Page 60: ...p 4 If the condition does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 68 FE FRCDWKSWBK SPAN Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Object STM The Far End Forced Switch Back to Working Span condition is raised on a far end 1 1 LMSP protect port when it is ...

Page 61: ...condition does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 71 FE LOCKOUTOFPR SPAN The FE LOCKOUTOFPR SPAN condition is not used in the ONS 15310 platforms in this release It is reserved for development 2 7 72 FE LOF Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical ...

Page 62: ...2 94 Step 4 If the condition does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 74 FE MANWKSWBK SPAN The FE MANWKSWBK SPAN condition is not used in the ONS 15310 platforms in this release It is reserved for development 2 7 75 FE MANWKSWPR SPAN The FE MANWKSWPR SPAN condition is not used ...

Page 63: ...ar the condition if you want the Force switch to remain Clear the FORCED REQ Condition Step 1 Complete the Clear a 1 1 LMSP Force or Manual Switch Command procedure on page 2 147 Step 2 If the condition does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 78 FORCED REQ SPAN Default Severit...

Page 64: ... NE SREF The Force Switch to Internal Timing condition occurs when the user issues a Force command to switch to an internal timing source Note FRCDSWTOINT is an informational condition It does not require troubleshooting 2 7 81 FRCDSWTOPRI Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Objects EXT SREF NE SREF The Force Switch to Primary Timing Source condition occurs when t...

Page 65: ...rom its internal clock disregard the FRNGSYNC condition Clear the FRNGSYNC Condition Step 1 If the ONS 15310 MA SDH is configured to operate from an external timing source verify that the BITS timing source is valid Refer to the Timing chapter in the Cisco ONS 15310 MA SDH Reference Manual for more information about it Step 2 If the BITS source is valid clear alarms related to the failures of the ...

Page 66: ...e information about Ethernet cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Clear the GFP CSF Alarm Step 1 Clear the Service Affecting SA alarm at the remote data port Step 2 If the GFP CSF alarm does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call C...

Page 67: ...vice affecting Note For more information about Ethernet cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Clear the GFP LFD Alarm Step 1 Look for and clear any associated SDH path errors such as LOS or MS AIS originating at the transmit node Step 2 If the GFP LFD alarm does not clear log into the Technical Support Website at http ww...

Page 68: ...ral tabs c Choose the correct media type Fibre Channel 1Gbps ISL Fibre Channel 2 Gbps ISL FICON 1 Gbps ISL or FICON 2 Gbps ISL from the drop down list d Click Apply Step 3 If the GFP UP MISMATCH alarm does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem...

Page 69: ... set at 90 percent of the maximum the card is still usable for several weeks or months before it needs to be replaced Clear the HI LASERBIAS Alarm Step 1 Complete the Physically Replace a Card procedure on page 2 153 for the controller card ONS 15310 MA SDH Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch i...

Page 70: ...er Temp rows Step 4 Complete the Soft or Hard Reset an Ethernet or Electrical Card in CTC procedure on page 2 151 for the card Step 5 If the alarm does not clear complete the Physically Replace a Card procedure on page 2 153 for the card Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 MA SDH Step 6 If the alarm does not clear log into the Tec...

Page 71: ... index html for more information or call Cisco TAC to report a Service Affecting SA problem 1 800 553 2447 if it applies to the NE or a Non Service Affecting NSA problem if it applies to equipment 2 7 96 HI TXPOWER Default Severity Minor MN Non Service Affecting NSA SDH Logical Objects EQPT STM DWDM Logical Object PPM The Equipment High Transmit Power alarm is an indicator on the STM N port transm...

Page 72: ... or call Cisco TAC 1 800 553 2447 2 7 97 HLDOVRSYNC Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Object NE SREF The Holdover Synchronization Mode condition is caused by loss of the primary and second timing references in the node Timing reference loss occurs when line coding on the timing input is different from the configuration on the node and it often occurs during the ...

Page 73: ...10 MA SDH is above 149 degrees F 65 degrees C or below 40 degrees F 40 degrees C This alarm is similar to the HITEMP alarm but is used for the industrial environment If this alarm is used you can customize your alarm profile to ignore the lower temperature HITEMP alarm Clear the I HITEMP Alarm Step 1 Complete the Clear the HITEMP Alarm procedure on page 2 71 Step 2 If the alarm does not clear log ...

Page 74: ... the reporting card if the card is in service does have circuits mapped to it is paired in a working protection scheme has DCC enabled or is used as a timing reference Step 3 If any ports on the card are in service put them out of service locked maintenance by completing the following steps Caution Before placing a port out of service locked maintenance or locked disabled ensure that no live traff...

Page 75: ...ity Not Alarmed NA Non Service Affecting NSA SDH Logical Object DS3 The DS 3 Idle condition indicates that the DS 3 port is receiving an idle signal from a 15310 MA SDH CTX E1 21 DS3 E3 3 or E1 63 DS3 E3 3 E1 port meaning that the payload of the signal contains a repeating pattern of bits The INC ISD condition occurs when the transmitting port has an locked enabled locked maintenance service state...

Page 76: ...ition occurs on ONS 15310 MA SDH traffic cards when the ability to switch to working has been disabled If the card is part of a 1 1 LMSP protection scheme traffic remains locked onto the protect system Step 1 If the condition is raised against a 1 1 LMSP port complete the Initiate a 1 1 LMSP Manual Switch Command procedure on page 2 147 Step 2 If the condition does not clear log into the Cisco Tec...

Page 77: ...e at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 106 IOSCFGCOPY Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Object EQPT The IOS Configuration Copy in Progress condition occurs on ML 100T 8 Ethernet cards when a Cisco IOS startup configuration file is being uploaded or downloaded to or from an ML 100T 8 Ethernet...

Page 78: ... d Click Cancel e Log into the remote node and follow the same steps also recording the same information for this node Step 2 If both nodes do not use the same Layer 2 settings you will have to delete the incorrect termination and recreate it To delete it click the termination and click Delete To recreate it refer to the Turn Up Node chapter in the Cisco ONS15310 MA SDH Procedure Guide for the pro...

Page 79: ...Cisco TAC 1 800 553 2447 2 7 108 KB PASSTHR The KB PASSTHR condition is not used in the ONS 15310 platforms in this release It is reserved for development 2 7 109 LASEREOL The LASEREOL alarm is not used in the ONS 15310 platforms in this release It is reserved for development 2 7 110 LCAS CRC Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Objects VCTRM HP VCTRM LP The Link C...

Page 80: ...he Edit Circuit window click the General tab d Verify that the Mode column says LCAS Step 4 If the column does not say LCAS complete the Delete a Circuit procedure on page 2 154 and recreate it in LCAS mode using the instructions in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Step 5 If the condition does not clear log into the Technical Supp...

Page 81: ...lowing reasons SDH path failure a unidirectional failure as seen by the receive side VCAT member is set out of group at the transmit side but is set in group at the receive side VCAT member does not exist at the transmit side but does exist and is in group at the receive side The condition can be raised during provisioning operations on LCAS VCGs but should clear when the provisioning is completed...

Page 82: ...mit Side In Do Not Use DNU State condition is raised on ML 100T 8 Ethernet cards and CE series cards when the transmit side of an LCAS VCG member is in the DNU state For a unidirectional failure this condition is only raised at the source node The LCAS TX DNU condition is raised when the cable is unplugged The remote node likely reports a path alarm such as AU AIS or HP UNEQ Note LCAS TX DNU is an...

Page 83: ...ame value as its neighboring RPR IEEE stations Step 4 If the alarm does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 116 LKOUTPR S Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Object STM The Lockout of Protection Span condition occurs when SNCP traffic is locked...

Page 84: ...e Guide Step 6 If the alarm does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 118 LOCKOUT REQ Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Objects STM VCMON HP VCMON LP The Lockout Switch Request on Facility or E...

Page 85: ...ce itself c Click the Provisioning Timing BITS Facilities tabs d Verify that the Coding setting matches the coding of the BITS timing source either B8ZS or AMI e If the coding does not match click Coding and choose the appropriate coding from the drop down list f Verify that Line Type matches the line type of the BITS timing source either ESF or SF D4 g If the line type does not match click Line T...

Page 86: ...porting port click the Line Type cell to reveal a drop down list and choose the matching type f Verify that the reporting Line Coding matches the signal source line coding AMI and AMI or B8ZS and B8ZS If the signal source line coding does not match the reporting port click the Line Coding cell and choose the correct type from the drop down list g Click Apply Note On the Line tab the B8ZS coding fi...

Page 87: ... SA SDH Logical Object E3 The E3 1 LOF alarm occurs when a port on the reporting E3 port has an LOF condition LOF indicates that the receiving ONS 15310 MA SDH has lost frame delineation in the incoming data LOF occurs when the SDH overhead loses a valid framing pattern for 3 milliseconds Receiving two consecutive valid A1 A2 framing patterns clears the alarm Clear the LOF E3 Alarm Step 1 Verify c...

Page 88: ... not clear or if you need assistance conducting network troubleshooting tests call Cisco TAC to report a Service Affecting SA problem 1 800 553 2447 2 7 124 LOF VCTRM HP Default Severity Critical CR Service Affecting SA SDH Logical Object VCTRM HP A Loss of Frame alarm for a VC circuit termination indicates that the LOF has occurred at the terminating point of the circuit such as an STM N port It ...

Page 89: ...at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 127 LO LASERBIAS Default Severity Minor MN Non Service Affecting NSA SDH Logical Objects EQPT STM DWDM Logical Object PPM The Equipment Low Transmit Laser Bias Current alarm is raised against STM port or PPM laser performance The alarm indicates that the laser has reached the minimum laser ...

Page 90: ...ver Temperature alarm applies to the TXP and MXP cards For more information about this alarm refer to the Alarm Troubleshooting chapter of the Cisco ONS 15454 DWDM Troubleshooting Guide 2 7 129 LOM Default Severity Critical CR Service Affecting SA for VCMON HP and VCTRM HP Major MJ for VCTRM LP SDH Logical Objects VCMON HP VCTRM HP VCTRM LP The Optical Transport Unit OTU Loss of Multiframe is a VC...

Page 91: ...ses the alarm Step 3 If you have been monitoring the circuit with optical test equipment a mismatch between the provisioned circuit size and the size expected by the test set can cause this alarm Ensure that the test set monitoring is set up for the same size as the circuit provisioning For instructions to use the optical test set consult the manufacturer Caution Always use the supplied electrosta...

Page 92: ... 4 If the alarm does not clear remove any receive fiber attenuators or replace them with lower resistance attenuators Step 5 If the alarm does not clear inspect and clean the receive and transmit node fiber connections according to site practice If no site practice exists complete the procedure in the Maintain the Node chapter in the Cisco ONS15310 MA SDH Procedure Guide Caution Always use the sup...

Page 93: ...BITS The LOS BITS alarm indicates that the ONS 15310 MA SDH has an LOS from the BITS timing source The LOS BITS N means the BITS clock or the connection to it failed Clear the LOS BITS Alarm Step 1 Verify the wiring connection from the BITS clock pin fields on the ONS 15310 MA SDH to the timing source Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS...

Page 94: ...LED is on b To determine this virtually double click the card in CTC to display the card view and complete the following substeps Click the Provisioning E1 Line tabs Verify that the Admin State column lists the port as unlocked If the Admin State column lists the port as locked maintenance or locked disabled click the column and choose unlocked Click Apply Note If ports managed into unlocked admin...

Page 95: ... when troubleshooting this alarm Clear the LOS DS3 Alarm Step 1 Verify that the cable is properly connected and attached to the correct port For more information about fiber connections and terminations refer to the Install Hardware chapter in the Cisco ONS15310 MA SDH Procedure Guide Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 MA SDH Ste...

Page 96: ...ration Guide Step 8 Repeat Steps 1 to 7 for any other port on the card that reports the LOS Step 9 If the alarm does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 136 LOS E3 Default Severity Critical CR Service Affecting SA SDH Logical Ob...

Page 97: ... panel to your equipment are properly connected For more information about fiber connections and terminations refer to the Install Hardware chapter in the Cisco ONS15310 MA SDH Procedure Guide Step 5 Repeat Steps 1 through 4 for any other port on the card that reports the LOS E3 Step 6 If the alarm does not clear look for and troubleshoot any other alarm that could identify the source of the probl...

Page 98: ...8 LOS STM Default Severity Critical CR Service Affecting SA SDH Logical Object STM An LOS alarm on an STM1 or STM4 port occurs when a SDH receiver detects an all zero pattern for 10 microseconds or longer An LOS alarm means the upstream transmitter has failed If an STM1 or STM4 LOS alarm is not accompanied by additional alarms a fiber break is usually the cause of the alarm It clears when two cons...

Page 99: ...Procedure Guide Step 4 If the alarm does not clear verify that the power level of the optical signal is within the STM1 or STM4 port receiver specifications The Install Hardware chapter in the Cisco ONS15310 MA SDH Procedure Guide lists these specifications for each STM N port Step 5 If the optical power level is within specifications use an optical test set to verify that a valid signal exists on...

Page 100: ...Note When you replace a card with the identical type of card you do not need to make any changes to the database Step 5 If no ports are shown bad and the alarm does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 140 LPBKCRS Default Severity Not Alarmed NA Non Service Affecting NSA SDH Log...

Page 101: ...backs are Service Affecting SA Clear the LPBKDS3FEAC Condition Step 1 In node view double click the DS 3 card 15310 MA SDH CTX E1 21 DS3 E3 3 or E1 63 DS3 E3 3 to display the card view Step 2 Click the Provisioning DS3 Line tabs Step 3 Click the cell for the port in the Send Code column and click No Code from the drop down list Step 4 If the condition does not clear log into the Technical Support ...

Page 102: ...n a 15310 MA SDH CTX E1 21 DS3 E3 3 or E1 63 DS3 E3 3 card For information about troubleshooting optical circuits with loopbacks refer to the 1 2 Identify Points of Failure on an Electrical Circuit Path section on page 1 4 Facility loopbacks are described in the 1 1 Network Troubleshooting Tests section on page 1 2 Note CTC permits loopbacks to be performed on an unlocked circuit Performing a loop...

Page 103: ... signal occurs when a software facility line loopback is active for an STM1 or STM4 port on the ONS 15310 MA SDH For information about troubleshooting optical circuits with loopbacks refer to the 1 3 Identify Points of Failure on an STM N Circuit Path section on page 1 13 Facility loopbacks are described in the 1 1 1 Facility Loopback section on page 1 2 Caution CTC permits loopbacks to be perform...

Page 104: ... Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 148 LPBKTERMINAL E1 DS3 Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Objects E1 DS3 A Loopback Terminal condition for a E1 or DS 3 signal occurs when a software terminal inward loopback is active for a E1 or DS3 port on a 15310 MA SDH CTX ...

Page 105: ...rmation or call Cisco TAC 1 800 553 2447 2 7 150 LPBKTERMINAL STM Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Object STM A Loopback Terminal condition for an STM N port occurs when a software terminal inward loopback is active for an STM1 or STM4 port on the ONS 15310 MA SDH Note STM N terminal loopbacks do not typically return an AIS Note Performing a loopback on an in s...

Page 106: ...Q Condition Step 1 Complete the Initiate a 1 1 LMSP Manual Switch Command procedure on page 2 147 Step 2 If the condition does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 152 MANRESET Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Object EQPT A User Initiated Man...

Page 107: ... does not require troubleshooting 2 7 156 MANSWTOTHIRD Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Objects EXT SREF NE SREF The Manual Switch To Third Reference condition occurs when the NE timing source is manually switched to a third timing source Note MANSWTOTHIRD is an informational condition and does not require troubleshooting 2 7 157 MANUAL REQ SPAN Default Severit...

Page 108: ...t and right faceplates in the shelf Step 2 If the MATECLK still persists complete the Physically Replace a Card procedure on page 2 153 procedure for the standby ONS 15310 MA SDH Step 3 If the alarm does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2...

Page 109: ... following steps Caution Before placing ports out of service ensure that live traffic is not present a Double click the reporting card to display the card view b Click the Provisioning tab c Click the Admin State column for any in service ports d Choose locked maintenance to take the ports out of service Step 5 If a circuit has been mapped to the card complete the Delete a Circuit procedure on pag...

Page 110: ...tion about this alarm or condition refer to the Alarm Troubleshooting chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide That guide discusses all DWDM alarms 2 7 163 MEM GONE Default Severity Major MJ Non Service Affecting NSA SDH Logical Object EQPT The Memory Gone alarm occurs when data generated by software operations exceeds the memory capacity of the ONS 15310 MA SDH The CTX2500 cards ...

Page 111: ... Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Object EQPT The No Startup Configuration condition applies to ML 100T 8 Ethernet cards and occurs when no startup configuration file has been downloaded to the ONS 15310 MA SDH whether or not you preprovision the card slot This alarm can occur during provisioning When the startup configuration file is copied to the ONS 15310 MA...

Page 112: ...web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 168 NOT AUTHENTICATED Default Severity Minor MN Non Service Affecting NSA SDH Logical Object SYSTEM The NOT AUTHENTICATED alarm is raised by CTC not by the NE when it fails to log into a node This alarm only displays in CTC where the login failure occurred This alarm differs from the INTRUSION PSWD alarm on page 2 76 ...

Page 113: ...Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 171 LP PLM Default Severity Critical CR Service Affecting SA SDH Logical Objects VCMON HP VCTRM HP A Payload Label Mismatch Path alarm indicates that signal does not match its label The condition is indicated by an invalid C2 byte value in the SDH path overhead Thi...

Page 114: ...rce matches the signal allowed by the traffic card For example the alarm will occur if your signal source uses VT6 or VT9 mapping because this is not supported by a 15310 MA SDH CTX E1 21 DS3 E3 3 or E1 63 DS3 E3 3 card Step 2 If the signal source matches the card verify that the SDH VC path originator is sending the correct VC label value You can find the SDH VC path originator using circuit prov...

Page 115: ...ase It is reserved for development 2 7 175 PROTNA Default Severity Minor MN for ONS 15310 MA SDH SDH Logical Object EQPT The Protection Unit Not Available alarm is caused by an OOS protection card when a ONS 15310 MA SDH that has been provisioned as part of a protection group is not available Unavailable protection can occur when a card is reset but the alarm clears as soon as the card is back in ...

Page 116: ...curs on the electrical line card or the controller card Warning Before working on equipment that is connected to power lines remove jewelry including rings necklaces and watches Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals Statement 43 Clear the PWR FAIL A Alarm Step 1 If a single port has reported the alarm tak...

Page 117: ...e card or the controller card Warning Before working on equipment that is connected to power lines remove jewelry including rings necklaces and watches Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals Statement 43 Clear the PWR FAIL B Alarm Step 1 Complete the Clear the PWR FAIL A Alarm procedure on page 2 116 Step ...

Page 118: ...e 2 98 Step 3 If the condition does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 181 HP RFI Default Severity Not Reported NR Non Service Affecting NSA SDH Logical Objects VCMON HP VCTRM HP An RFI Path condition occurs when the ONS 15310 MA SDH detects an RFI in a VC3 signal SDH overhead...

Page 119: ...C layer Clear the LP RFI Condition Step 1 Verify that the fiber connectors are securely fastened and connected to the correct slot For more information refer to the Install Hardware chapter in the Cisco ONS15310 MA SDH Procedure Guide Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 MA SDH Step 2 If connectors are correctly connected verify th...

Page 120: ...when the roll origination leg is dropped Note ROLL is an informational condition and does not require troubleshooting 2 7 184 ROLL PEND Default Severity Not Alarmed NA Non Service Affecting NSA for VCMON HP VCMON LP VCTRM LP Not Reported NR Non Service Affecting NSA for VCTRM HP SDH Logical Objects VCMON HP VCMON LP VCTRM LP ROLL PEND indicates that a roll process has been started but a good signa...

Page 121: ...ondition Step 1 Look for and clear any service affecting SDH path level alarms on the affected circuit such as the AU LOP alarm on page 2 91 LP PLM alarm on page 2 113 or the HP TIM alarm on page 2 137 Clearing this alarm can also clear RPRW Step 2 If the condition does not clear look for and clear any service alarms for the Ethernet card itself such as the CARLOSS CE100T CEMR alarm on page 2 33 o...

Page 122: ...unlocked enabled port out of service but if it occurs on an Automatic In Service port the alarm prevents the port from going into service The SD condition clears when the BER level falls to one tenth of the threshold level that triggered the condition A BER increase is sometimes caused by a physical fiber problem including a faulty fiber connection a bend in the fiber that exceeds the permitted be...

Page 123: ...Step 8 Clean the fiber connectors at both ends for a signal degrade according to site practice If no practice exists use the procedure in the Maintain the Node chapter in the Cisco ONS15310 MA SDH Procedure Guide Step 9 If the problem does not clear the transmitter at the other end of the optical line could be failing and require replacement Step 10 If the condition does not clear log into the Tec...

Page 124: ...site practice Step 9 If the problem does not clear the transmitter at the other end of the optical line could be failing and require replacement Step 10 If the condition does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 191 HP DEG Default Severity Not Alarmed NA Non Service Affecting NS...

Page 125: ...SD condition clears when the BER level falls to one tenth of the threshold level that triggered it Clear the LP DEG Condition Step 1 Complete the Clear the SD E1 DS3 Condition procedure on page 2 122 Step 2 If the condition does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 193 SF Defaul...

Page 126: ... overhead byte of the SDH signal It can trigger a protection switch The MS EXC condition clears when the BER level falls to one tenth of the threshold level that triggered the condition A BER increase is sometimes caused by a physical fiber problem including a poor fiber connection a bend in the fiber that exceeds the permitted bend radius or a bad fiber splice The condition is superseded by highe...

Page 127: ...ice Affecting NSA SDH Logical Object EQPT A Software Download in Progress alarm occurs when the ONS 15310 MA SDH is downloading or transferring software No action is necessary Wait for the transfer or the software download to complete If the alarm does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 55...

Page 128: ...ontact the network administrator who manages the IP network that supplies the SNTP information to the proxy and determine whether the network is experiencing problems which could affect the SNTP server router connecting to the proxy ONS system Step 3 If no network problems exist ensure that the ONS 15310 MA SDH proxy is provisioned correctly by completing the following steps a In node view for the...

Page 129: ...Status SSM Message Quality Changed to Do Not Use DUS condition occurs when the synchronization status message SSM quality level degrades to DUS or is manually changed to DUS The signal is often manually changed to DUS to prevent timing loops from occurring Sending a DUS prevents the timing from being reused in a loop The DUS signal can also be sent for line maintenance testing Note SSM DUS is an i...

Page 130: ...ed for timing the node It occurs when the SSM for the reference has been turned off The condition is raised when the ONS system is set up to receive SSM but the timing source is not delivering SSM messages Clear the SSM OFF Condition Step 1 Complete the Clear the SSM FAIL Alarm procedure on page 2 129 Step 2 If the condition does not clear log into the Technical Support Website at http www cisco c...

Page 131: ...Logical Objects BITS NE SREF STM The SSM Transit Node Clock TNC Traceable condition occurs when the synchronization message quality level is changed to TNC Note SSM TNC is an informational condition It does not require troubleshooting 2 7 210 SW MISMATCH Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Object EQPT The Software Mismatch condition occurs during software upgrade ...

Page 132: ... ACT SBY LED indicates an active card An amber ACT SBY LED indicates a standby card Step 3 If the alarm does not clear complete the Remove and Reinsert Reseat a Card section on page 2 153 procedure for the Slot 4 controller card Step 4 If the alarm does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 5...

Page 133: ...nal reference Note SWTOPRI is an informational condition It does not require troubleshooting 2 7 214 SWTOSEC Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Objects EXT SREF NE SREF The Synchronization Switch to Secondary Reference condition occurs when the ONS 15310 MA SDH has switched to a secondary timing source reference 2 Clear the SWTOSEC Condition Step 1 To clear the c...

Page 134: ... proper frequency For specific procedures to use the test set equipment consult the manufacturer For BITS the proper timing frequency range is approximately 15 PPM to 15 PPM For optical line timing the proper frequency range is approximately 16 PPM to 16 PPM Step 2 If the SYNC FREQ condition does not clear log into the Technical Support Website at http www cisco com cisco web support index html fo...

Page 135: ...SWTOTHIRD alarm on page 2 133 Clear the SYNCSEC Alarm Step 1 In node view click the Provisioning Timing General tabs Step 2 Verify the current configuration of REF 2 for the NE Reference Step 3 If the second reference is a BITS input complete the Clear the LOS BITS Alarm procedure on page 2 93 Step 4 Verify that the BITS clock is operating properly Step 5 If the secondary timing source is an incom...

Page 136: ... software The reboot takes up to 30 minutes If the alarm does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem Note SYSBOOT is an informational alarm It only requires troubleshooting if it does not clear 2 7 221 TIM Default Severity Critical CR ...

Page 137: ...e Current Transmit String and the Current Expected String entries in the Edit J0 Path Trace dialog box f If the strings differ correct the Transmit or Expected strings and click Apply g Click Close Step 3 If the alarm does not clear ensure that the signal has not been incorrectly routed Although the ONS 15310 MA SDH routes circuits automatically the circuit route could have been changed using TL1 ...

Page 138: ... 224 RS TIM Default Severity Critical CR Service Affecting SA SDH Logical Objects E3 STM The TIM for Section Overhead alarm occurs when there is a mismatch between the expected and received J0 section overhead strings in either Manual or Auto mode In manual mode at a 15310 MA SDH CTX E1 21 DS3 E3 3 or E1 63 DS3 E3 3 Section Trace window the user enters the expected string into the Current Expected...

Page 139: ... to report a service affecting problem 2 7 226 TPTFAIL Default Severity Major MJ Service Affecting SA SDH Logical Objects CE100T CEMR ML100T The Transport TPT Layer Failure alarm for the CE Series or ML 100T 8 card indicates a break in the end to end Ethernet link integrity feature of these cards TPTFAIL indicates a far end condition and not a problem with the port reporting TPTFAIL Note For more ...

Page 140: ...t index html for more information or call Cisco TAC 1 800 553 2447 2 7 228 TX LOF Default Severity Not Reported NR Non Service Affecting NSA SDH Logical Objects E1 The Transmit Direction LOF condition is transmitted by the ONS 15310 MA SDH backplane when it receives a E1 TX LOF This alarm is raised only at the transmit egress side Clear the TX LOF Condition Step 1 Complete the Clear the LOF E1 Ala...

Page 141: ...no signal an HP UNEQ alarm is reported on the STM1 ports and the AU AIS condition on page 2 20 is reported on the terminating ports These alarms clear when the circuit carries a signal Clear the HP UNEQ Alarm Step 1 In node view click View Go to Network View Step 2 Right click the alarm to display the Select Affected Circuits shortcut menu Step 3 Click Select Affected Circuits Step 4 When the affe...

Page 142: ...k in and verify that all circuits terminating in the reporting port are active by completing the following steps a Click the Circuits tab b Verify that the Status column lists all circuits as active Step 12 If the alarm does not clear clean the far end optical fiber according to site practice If no site practice exists complete the procedure in the Maintain the Node chapter in the Cisco ONS15310 M...

Page 143: ...uld result in hazardous radiation exposure Statement 1057 Clear the LP UNEQ Alarm Step 1 Complete the Clear the HP UNEQ Alarm procedure on page 2 141 Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 MA SDH Step 2 If the alarm does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more infor...

Page 144: ...rd or port Step 2 If the condition does not clear log into the Technical Support Website at http www cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 234 VCG DOWN Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Object VCG The VCAT Group Down alarm is a VCAT group alarm The condition occurs when all members fail in the LCAS SW LC...

Page 145: ...ww cisco com cisco web support index html for more information or call Cisco TAC 1 800 553 2447 2 7 236 WTR Default Severity Not Alarmed NA Non Service Affecting NSA SDH Logical Objects EQPT STM VCMON HP VCMON LP The Wait To Restore condition occurs when the WKSWPR condition on page 2 145 is raised and the wait to restore time has not expired meaning that the active protect path cannot revert to t...

Page 146: ...1 1 LMSP Protection Port Force Switch Command This procedure switches 1 1 LMSP protection group traffic from one port in the group to the other using a Force switch Caution The Force command overrides normal protective switching mechanisms Applying this command incorrectly can cause traffic outages Caution Traffic is not protected during a Force protection switch Note A Force command switches traf...

Page 147: ...ssful the group now says Manual to working in the Selected Groups area Clear a 1 1 LMSP Force or Manual Switch Command Note If the 1 1 LMSP protection group is configured as revertive clearing a Force switch to protect or working moves traffic back to the working port In revertive operation the traffic always switches back to working There is no revert to the protect If ports are not configured as...

Page 148: ...Switching area click Lock On Step 6 Click Yes in the confirmation dialog box Initiate a Card or Port Lockout Command Note For ONS 15310 MA SDH 1 1 electrical protection groups working or protect cards can be placed in the Lock Out state For a 1 1 LMSP optical protection group only the protect port can be placed in the Lock Out state Step 1 In node view click the Maintenance Protection tabs Step 2 ...

Page 149: ... a SNCP from the working span to the protect It is used to remove traffic from a card that originates or terminates SNCP circuits Caution The Force command overrides normal protective switching mechanisms Applying this command incorrectly can cause traffic outages Caution Traffic is not protected during a Force protection switch Step 1 Log into a node on the network Step 2 In node view choose Go t...

Page 150: ...witch Result dialog box click OK In the Circuits on Span dialog box the switch state for all circuits is Manual Unprotected circuits do not switch Initiate a Lockout for All Circuits on a Protect Path Protection Span This procedure prevents all circuits in a SNCP working span from switching to the protect span It is used to keep traffic off cards that originate or terminate SNCP circuits Caution T...

Page 151: ...ching field b Choose Clear from the drop down list c Click Apply d In the Confirm Path Protection Switch dialog box click Yes e In the Protection Switch Result dialog box click OK In the Circuits on Span dialog box the switch state for all circuits is Clear Unprotected circuits do not switch 2 9 2 CTC Card Resetting and Switching Caution Avoid soft resetting more than one ONS 15310 MA SDH card at ...

Page 152: ...n the multiple soft reset circumstance previously noted To preserve traffic flow perform a traffic switch in the 2 9 1 Protection Switching Lock Initiation and Clearing section on page 2 146 as appropriate Note The reset options are enabled only in the locked enabled maintenance service state Note Before you reset the ONS 15310 MA SDH you should wait at least 60 seconds after the last provisioning...

Page 153: ...3 Open the ejectors on the replacement card Step 4 Slide the replacement card into the slot along the guide rails Step 5 Close the ejectors 2 9 4 Generic Signal and Circuit Procedures Verify the Signal BER Threshold Level Step 1 Log into a node on the network If you are already logged in continue with Step 2 Step 2 In node view double click the card reporting the alarm to display the card view Ste...

Page 154: ...eate b In the Create RS DCC Terminations dialog box click the ports where you want to create the DCC termination To select more than one port press the Shift key c In the port state area click the Set to unlocked radio button d Verify that the Disable OSPF on Link check box is unchecked e Click OK Clear an STM N Port Facility or Terminal Loopback Circuit Step 1 Log into a node on the network If yo...

Page 155: ...the card view Step 3 Click the Provisioning DS3 or the Maintenance E1 tabs Step 4 In the Loopback Type column determine whether any port row shows a state other than None Step 5 If a row contains another state besides None click in the column cell to display the drop down list and select None Step 6 In the Admin State column determine whether any port row shows a state other than unlocked Step 7 I...

Page 156: ...ircuit This procedure applies to CE 100T 8 or ML 100T 8 cards Step 1 Log into a node on the network If you are already logged in continue with Step 2 Step 2 Double click the reporting card in CTC to display the card view Step 3 Click the Maintenance Loopback tabs Step 4 In the Loopback Type column determine whether any port row shows a state other than None Step 5 If a row contains another state b...

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