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VPN Client User Guide for Mac OS X
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About This Guide
Obtaining Additional Publications and Information
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These
classifications are assigned when severe network degradation significantly impacts business operations.
When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer
automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations
center to determine the level of Cisco support
services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network
Supported Accounts (NSA). When you call the center, please have available your service agreement
number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
•
The
Cisco Product Catalog
describes the networking products offered by Cisco Systems as well as
ordering and customer support services. Access the
Cisco Product Catalog
at this URL:
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
•
Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new
and experienced users:
Internetworking Terms and Acronyms Dictionary, Internetworking
Technology Handbook, Internetworking Troubleshooting Guide,
and the
Internetworking Design
Guide.
For current Cisco Press titles and other information, go to Cisco Press online at this URL:
http://www.ciscopress.com
•
Packet
magazine is the Cisco monthly periodical that provides industry professionals with the latest
information about the field of networking. You can access
Packet
magazine at this URL:
http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html
•
iQ Magazine
is the Cisco monthly periodical that provides business leaders and decision makers
with the latest information about the networking industry. You can access
iQ Magazine
at this URL:
http://business.cisco.com/prod/tree.taf%3fasset_id=44699&public_view=true&kbns=1.html
•
Internet Protocol Journal
is a quarterly journal published by Cisco Systems for engineering
professionals involved in the design, development, and operation of public and private internets and
intranets. You can access the
Internet Protocol Journal
at this URL:
http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
•
Training—Cisco offers world-class networking training, with current offerings in network training
listed at this URL:
http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
