Component Return Information
Before preparing to return the product or product components, you must contact Cisco technical support and
provide them with the details of your difficulty. Cisco technical support must confirm your product or
component failure before assigning an RMA number for return shipment. For additional information, see
Obtaining Documentation and Submitting a Service Request, on page vii
.
To facilitate your conversation with Cisco technical support, locate and note the serial number for the chassis.
The serial number label for the Cisco NCS 6000 Series chassis is located on the rear side of the chassis, lower
left corner.
Cisco Network Convergence System 6000 Series Routers Unpacking, Moving, and Securing Guide
43
Securing the Chassis
Component Return Information