Advanced Topics in SPA9000 Administration
Advanced Call Control and Routing
SPA9000 Voice System Administration Guide
175
A
Managing the Outbound Call Routing Groups
Every station belongs to an outbound call routing group. You can leave all stations
in the default group, or you can assign selected stations to groups for the purpose
of routing their outbound calls to preferred lines.
USE CASE EXAMPLE:
A company has three sales teams (New York, Los Angeles,
and London) that work in an office in New York City. Calls from the New York sales
team need to go out through the local PSTN lines. Calls from the Los Angeles team
need to go out through an ITSP account with a Los Angeles DID number. Likewise,
calls from the London sales team need to go out through an ITSP account with a
London DID number. During peak call periods, if a preferred line is unavailable,
calls can be routed through the general use ITSP account.
SOLUTION:
The administrator creates three call routing groups and assigns client
stations to them. For each group, the administrator also defines the preferred line
interfaces, in order.
Call Routing Group Membership
Every station belongs to one or more of the following call routing groups:
•
Default Group:
The Default Group includes any station that is not assigned to
another group.
USE CASE EXAMPLE:
Non-sales personnel remain in this group.
•
Group 1 -4:
Groups 1-4 include the stations that are identified in the
Group 1
User ID... Group 4 User ID
fields. If the user ID matches more than one group,
then the smallest group number is assumed. You can add a station to a group
by entering the user ID, or you can add a range of stations by entering numbers
and wildcard characters.
USE CASE EXAMPLE:
The administrator enters the station user IDs for each
group in the following fields:
•
Group 1 User ID:
11?
This group includes stations 110 through 119, which are used by the New
York team.
•
Group 2 User ID:
101, 102, 103
This group includes stations 101, 102, and 103, which are used by the Los
Angeles team.
•
Group 3 User ID:
203, 204, 209
This group includes stations 203, 204, and 209, which are used by the
London team.
