Call forward
You can use the call forwarding features to redirect incoming calls from your phone to another number.
Your system administrator may allow you to choose from two types of call forwarding features:
•
Unconditional call forwarding (Call Forward All): Applies to all calls that you receive.
•
Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage):
Applies to certain calls that you receive, according to conditions.
You can access Call Forward All on your phone or from your Cisco Unified Communications Manager User
Options web pages. Conditional call forwarding features are accessible only from your User Options web
pages. Your system administrator determines which call forwarding features are available to you.
Tips
•
Enter the call forward target number exactly as you would dial it from your phone. For example, enter
an access code or the area code, if necessary.
•
You can forward your calls to a traditional analog phone or to another phone, although your system
administrator may restrict the call forwarding feature to numbers within your company.
•
Call forwarding is specific to the phone line. If a call reaches you on a line where call forwarding is not
enabled, the call rings as usual.
•
Your system administrator can enable a call forward override feature that allows the person receiving
your forwarded calls to reach you. With override enabled, a call placed from the target phone to your
phone is not forwarded, but rings through.
•
Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number
that you enter creates a call forwarding loop or exceeds the maximum number of links that are permitted
in a call forwarding chain.
•
When you switch an in-progress call from your mobile phone to Cisco DX600 Series phones that share
the same line (Session Handoff), the phone disables the Call Forward feature. The Call Forward feature
returns when the call ends.
•
To verify that your primary line has Call Forward All enabled look for:
◦
The call forward icon above your primary phone number.
◦
The call forward target number in the status line.
Related Topics
Line settings on web, on page 77
User Options web page actions, on page 71
Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1)
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Calling tasks
Call forward
