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Service Provider Video Technology Group  
5030 Sugarloaf Parkway, Box 465447 
Lawrenceville, GA 30042  

 

678.277.1000 

 www.scientificatlanta.com 

This document includes various trademarks of Cisco Systems, Inc. Please see the Notices 
section of this document for a list of the Cisco Systems, Inc. trademarks used in this 
document. 
 
Product and service availability are subject to change without notice. – DRAFT COPY - 
DRAFTED FOR ROGERS CABLE, INC. 
© 2009 Cisco Systems, Inc. All rights reserved. 

 Printed in United States of America 

 

December 2009 

 

Part Number  

TBD Rev A 

 

 

Summary of Contents for DPC2325

Page 1: ...Cisco Model DPC EPC2325 DOCSIS Residential Gateway with Wireless Access Point User Guide for Rogers Cable Inc ...

Page 2: ...for Internet Service 19 How Do I Subscribe to High Speed Internet Service 20 How Do I Connect My Devices to Use the Internet 21 How Do I Configure My DOCSIS Residential Gateway 23 How Do I Troubleshoot My Internet Service Installation 103 Frequently Asked Questions 104 Having Difficulty 111 Tips for Improved Performance 112 Front Panel LED Status Indicator Functions 113 For Information 116 Notices...

Page 3: ...operating instructions unless you are qualified to do so Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les instr...

Page 4: ...dienungsanleitung aufgeführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las conteni...

Page 5: ... point where they exit from the apparatus 11 Only use attachments accessories specified by the manufacturer 12 Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long p...

Page 6: ... and Select a Location Remove all packaging material before applying power to the product Do not place this apparatus on a bed sofa rug or similar surface Do not place this apparatus on an unstable surface Do not install this apparatus in an enclosure such as a bookcase or rack unless the installation provides proper ventilation Do not place entertainment devices such as VCRs or DVDs lamps books v...

Page 7: ...warranty will be void This product contains no user serviceable parts Check Product Safety Upon completion of any service or repairs to this product the service technician must perform safety checks to determine that this product is in proper operating condition Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables 200...

Page 8: ...ce provider or an experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone n...

Page 9: ...paration distance from the antenna to general bystander is 7 9 inches 20 cm to maintain compliance EU This system has been evaluated for RF exposure for humans in reference to the ICNIRP International Commission on Non Ionizing Radiation Protection limits The evaluation was based on the EN 50385 Product Standard to Demonstrate Compliance of Radio Base Stations and Fixed Terminals for Wireless Tele...

Page 10: ... need for your situation Contact your service provider for more information about subscribing to Internet services Benefits and Features Your new DPC EPC2325 residential gateway offers the following outstanding benefits and features Compliant with DOCSIS EuroDOCSIS 2 0 1 1 and 1 0 standards along with PacketCable EuroPacketCable specifications to deliver high end performance and reliability High p...

Page 11: ...uction DOCSIS 5 compliant LED labeling and behavior provides a user and technician friendly method to check operational status and act as a troubleshooting tool Allows automatic software upgrades by your service provider ...

Page 12: ...ial Gateway versions One power adapter models requiring external power supply One Ethernet cable CAT5 RJ 45 One CD ROM containing the user guide If any of these items are missing or damaged please contact your service provider for assistance Note You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Term...

Page 13: ... ON the wireless residential gateway is sending data to the cable network 4 ONLINE ON the wireless residential gateway is registered on the network and fully operational 5 ETHERNET 1 4 ON a device is connected to one of the Ethernet ports BLINKING indicates that data is being transferred over the Ethernet connection 6 WIRELESS LINK ON the Wireless Access Point is operational BLINKING indicates tha...

Page 14: ...ser to add new Wi Fi Protected Setup WPS compliant wireless clients to the home network 3 ETHERNET Four RJ 45 Ethernet ports connect to the Ethernet port on your PC or your home network 4 REBOOT A momentary pressing 1 2 seconds of this switch reboots the residential gateway Pressing the switch for more than ten seconds causes a reset to factory default of all settings and then reboots the gateway ...

Page 15: ...before you decide where to place your residential gateway Consider these recommendations Position your PC and residential gateway so that they are located near an AC power outlet Position your PC and residential gateway so that they are located near an existing cable input connection to eliminate the need for an additional cable outlet There should be plenty of room to guide the cables away from t...

Page 16: ...es and the cables should be able to easily reach the residential gateway without strain Leave sufficient clearance between the bottom of the residential gateway and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the residential gateway can be removed for any required maintenance without disconnecting the cables Also verify that y...

Page 17: ...TBD Rev A 17 How Do I Mount the Modem on a Wall Optional Mount the modem as shown in one of the following illustrations ...

Page 18: ...urface where a wooden stud is available If yes go to step 3 If no drive the anchor bolts into the wall and install the mounting screws into the anchor bolts leave a gap of about 1 4 inch between the screw head and the wall Then go to step 4 3 Install the mounting screws into the wall leave a gap of about 1 4 inch between the screw head and the wall Then go to step 4 4 Verify that no cables or wire...

Page 19: ...ou will also need an active cable input line and an Internet connection Minimum System Requirements for a PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD ROM drive Minimum System Requirements for Macintosh MAC OS 7 5 or later 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 2000 operating system or later with TCP IP p...

Page 20: ...e serial number of the modem The Media Access Control MAC address of the modem These numbers appear on a bar code label located on the residential gateway The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded by CM MAC The following illustration shows a sample bar code label Write down these number...

Page 21: ... devices in your home or office Sharing one connection among many devices is called networking Connecting and Installing Internet Devices You must connect and install your residential gateway to access the Internet Professional installation may be available Contact your local service provider for further assistance To connect devices The following diagram illustrates one of the various networking ...

Page 22: ...sed Ethernet ports on the back of the gateway Note To install more Ethernet devices than ports provided use an external multi port Ethernet switch s 10 Locate the AC power adapter provided with your gateway Insert the barrel shaped DC power connector attached by a thin pair of wires to the AC power adapter into the black POWER connector on the back of the residential gateway Then plug the AC power...

Page 23: ...the WebWizard pages to customize your residential gateway to your needs rather than using the default settings The WebWizard pages in this section are organized in the order shown on the Setup page Important The WebWizard pages and the examples shown in this section are for illustration purposes only Your pages may differ from the pages shown in this guide Note If you are not familiar with the net...

Page 24: ...24 TBD Rev A How Do I Configure My DOCSIS Residential Gateway ...

Page 25: ...ion and operation features AboutYour Modem Page Description The following table provides a description of each field within the About Your Modem page Field Name Description Name The name of the residential gateway Modem Serial Number A unique sequential series of alphanumeric characters provided to every modem during manufacturing Cable Modem MAC Address A unique alphanumeric address for the cable...

Page 26: ...arametersAcquired rangingComplete ipComplete todEstablished securityEstablished psrsmTransferComplete registrationComplete operational accessDenied Vendor The name of the manufacturer Boot Revision Identifies the boot revision code version Software File Name and Revisions Section Field Name Description Firmware Name Identifies the name of the firmware Software Revision Identifies the revision vers...

Page 27: ...tion follow later in this guide Important After you access the WebWizard by typing the 192 168 0 1 IP address into your web browser while the gateway is online an authentication window similar to the following window opens Enter your password then click OK to continue to the Setup page First Time Users The gateway ships from the factory a factory assigned or default password The username is cusadm...

Page 28: ...28 TBD Rev A How Do I Configure My DOCSIS Residential Gateway Setup Page The following illustration is an example of the Setup page ...

Page 29: ...ge is divided into the following section headings Basic Settings Advanced Settings Firewall Parental Control Wireless In the Setup page click the selections listed within these sections to access the WebWizard page for that selection A description of the selections available in each section follows next ...

Page 30: ... to your residential gateway if necessary Advanced Settings The following table provides a description of the pages available from within the Advanced Settings section of the Setup page Field Name Description Options Use this link to enable or disable advanced features on your network IP Address Filtering Use this link to configure IP address filters These filters prevent designated IP addresses f...

Page 31: ...ing unauthorized access to its private network DMZ allows one IP address to be unprotected while others remain protected The DMZ is located between the Internet and an internal network s line of defense that is a combination of firewalls and bastion hosts Typically the DMZ contains devices accessible to Internet traffic such as web HTTP servers FTP servers SMTP e mail servers and domain name syste...

Page 32: ... Setup page Field Name Description Basic Use this link to configure your wireless access point WAP parameters including service set identifier SSID and channel number Security Use this link to configure your WAP authentication and data encryption Using encryption and authentication prevents unauthorized access to your wireless devices Advanced Use this link to configure your WAP data rates and wir...

Page 33: ...l gateway default time synchronization configuration settings Click Set Time in the Basic Settings section of the Setup page to access the Basic Settings Enable Disable time synchronization by Network Time protocol page Setup Basic Settings Enable Disable Time Synchronization by Network Time Protocol The following illustration is the initial view of the Basic Settings Enable Disable time synchroni...

Page 34: ...me and date of the last successful time update Time Zone Displays the current time zone The drop down list allows you to select your local time zone Daylight Saving Time Allows you to adjust the time during periods when Daylight Saving Time is in effect Check the Enable box to enable or disable this setting Note If the offset for Daylight Savings Time is other than 60 minutes enter the offset in t...

Page 35: ...ions you should use the default network settings In the event that the network time does not match your local time or if your system requires different settings to operate correctly you can change the default network settings using the Setup Basic Settings Network Configuration page ...

Page 36: ... default network configuration settings Click Network Configuration in the Basic Settings section of the Setup page to access the Setup Basic Settings Network Configuration page Setup Basic Settings Network Configuration The following illustration is an example of the Setup Basic Settings Network Configuration page Setup Basic Settings Network Configuration Page Description The following table pro...

Page 37: ...utomatically assigned to your WAN port by your ISP except when a static IP address is set up as described later in this table Gateway IP Displays a Gateway IP address for your WAN port This address is automatically assigned to your WAN port by your ISP except when a static IP address is set up as described later in this table Duration Displays the length of time your WAN IP address is valid Expire...

Page 38: ...to enter into this field Secondary DNS static IP only Manual entry is required Your ISP will provide the information for you to enter into this field MTU Size Sets the size of the maximum transmission unit MTU for the network interface The default value is 0 zero Important Do not change this value unless you are an experienced user Function Keys The following function keys appear on the Setup Basi...

Page 39: ...ar with the IP management procedures detailed in this section contact your service provider before you attempt to change any of the residential gateway default IP management settings Click LAN IP Address Management in the Basic Settings section of the Setup page to access the Setup Basic Settings IP Management page Setup Basic Settings IP Management Page Example The following illustration is an ex...

Page 40: ...ress ending in 255 is also reserved and should not be used for CPE devices Number of CPEs Enter the maximum number of devices allowed to connect to the Private LAN Note The Factory Default is 245 The maximum number of devices is 253 This is the combined total of addresses reserved for static IP addresses for example the sum of the IP addresses between 2 and the value entered in the Starting Local ...

Page 41: ...lues you enter into the fields without closing the screen Force Available Forces the release of an IP address for you to re use Add Primary Saves the WINS address for one server Add Secondary Saves the WINS address for a second server Add Tertiary Saves the WINS address for a third server Remove WINS Address Removes the WINS address selected Clear All Removes all defined WINS addresses ...

Page 42: ...aking sure that there are no IP address conflicts on the network for example two devices using the same IP address Another example when using DMZ Host the IP address for the DMZ Host should always have the same IP address Note If you are not familiar with the Fixed CPE IP Assignment procedures detailed in this section contact your service provider before you attempt to change any of the residentia...

Page 43: ...IP address on the network Assign to IP The IP address you assign to the PC or device for which you want to reserve a specific IP address on the network Only MAC addresses within the range of the gateway s DHCP address pool can be reserved with this feature Note The factory configuration of your gateway sets aside IP addresses 192 168 0 2 through 192 168 0 9 for static IP addresses Function Keys Ke...

Page 44: ...em 1 Click Restart Modem in the Basic Settings section of the Setup page to access the Basic Settings Restart Cable Modem page 2 Click Reboot Cable Modem to restart the gateway modem Note Restarting your gateway modem does not reset any of the settings Setup Basic Settings Restart Cable Modem Page The following illustration is an example of the Restart Cable Modem page ...

Page 45: ...n of the Setup page to access the Setup Basic Settings Save RG Configuration to Local PC page Setup Basic Settings Save RG Configuration to Local PC Page The following illustration is an example of the Setup Basic Settings Save RG Configuration to Local PC page To Save your current setting to your computer click the floppy disk icon in the lower portion of the screen You will be prompted to provid...

Page 46: ... of the Setup Basic Settings Dynamic DNS Dynamic DNS Settings Key Description DDNS Service Set to Disabled or www dyndns org User Name User Name required for authentication Password Password required for authentication Host Name Domain name to be associated with IP address IP Address IP Address associated Host Name Status Enabled or Disabled ...

Page 47: ...TBD Rev A 47 How Do I Configure My DOCSIS Residential Gateway To Apply your current setting and active the Dynamic DNS fill out the fields and then click the Apply button ...

Page 48: ...ons in the Advanced Settings section of the Setup page to access the Setup Advanced Settings Options page SetupAdvanced Settings Options Page The following illustration is an example of the Setup Advanced Settings Options page SetupAdvanced Settings Options Page Description The following table provides a description of the fields within the Setup Advanced Settings Options page Note If you make cha...

Page 49: ... access your gateway from a remote location you must also know the WAN IP address of the gateway To find the WAN IP address go to the Network Configuration page under Basic Settings You will find the gateway s WAN IP address list on this page Enter the WAN IP address of your gateway into the address field of any web browser using the following format http xxx xxx xxx xxx 8080 where xxx xxx xxx xxx...

Page 50: ...ttempt to change any of the residential gateway default advanced IP filtering settings Click IP Address Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings IP Filtering page SetupAdvanced Settings IP Filtering Page The following illustration is an example of the Setup Advanced Settings IP Filtering page SetupAdvanced Settings IP Filtering Page Descrip...

Page 51: ...gs detailed in this section contact your service provider before you attempt to change any of the residential gateway default advanced MAC filtering settings Click MAC Address Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings MAC Filtering page SetupAdvanced Settings MAC Filtering Page The following illustration is an example of the Setup Advanced S...

Page 52: ...f the devices you list in the table All other MAC addresses will be allowed Internet access Pass Select Pass to allow Internet access only to the MAC addresses of the devices you list in the table Any MAC addresses not listed in the table will be denied Internet access Function Keys The following function keys appear on the Advanced Settings MAC Filtering page Key Description Apply Saves the value...

Page 53: ...rs This filter is not IP address or MAC address specific The system blocks the specified port ranges for all PCs Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default advanced port filtering settings Click Port Filtering in the Advanced Settings section of the Setup page to ...

Page 54: ...arding allows you to run a server on the LAN by specifying the mapping of TCP UDP ports to a local PC You must also set up a fixed private LAN IP address for the destination device Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default advanced port forwarding settings Click ...

Page 55: ...while the application is in use 1 Set the device to be used for port forward to a fixed IP address for example 192 168 0 5 2 In the first entry of the Port Forwarding area of the page enter the same IP address 192 168 0 5 in the Local IP Address field 3 In the same row enter the appropriate port numbers in the Start Port and End Port fields 4 In the same row select the appropriate protocol from th...

Page 56: ...riod of 10 minutes the Target Range ports close This is a safer method for opening specific ports for special applications such as video conferencing programs interactive gaming and file transfer in chat programs This is safe because the ports are dynamically triggered and not held open continuously or left open erroneously by the router administrator Therefore these ports are not exposed and vuln...

Page 57: ...e to configure the Microsoft X Box Online Live for Internet gaming Note For most widely used applications including Microsoft X Box Online Live the built in firewall automatically maps and opens ports required for that application while the application is in use 1 In the first row enter 88 in both Start Port and End Port fields 2 In the same row select UDP from the drop down list in the Protocol f...

Page 58: ... Settings DMZ Host page SetupAdvanced Settings DMZ Host Page The following illustration is an example of the Setup Advanced Settings DMZ Host page SetupAdvanced Settings DMZ Host Page Description Use this link to place a Private LAN IP device for example an FTP Mail or webserver directly on the Internet bypassing the firewall You set the server with a fixed IP address as a DMZ Host by entering its...

Page 59: ...ernative to using a private dedicated leased line for a private network Using industry standard encryption and authentication techniques an Internet Protocol Security IPsec VPN creates a secure connection that operates as if you were directly connected to your local network For example a VPN allows users to sit at home and connect to his her employer s corporate network and receive an IP address i...

Page 60: ...d Settings VPN Termination Status page This page allows you to create configure and control IPsec VPN tunnels Note You can set up and mange up to 50 different VPN tunnels Field Name Description IPsec Endpoint Enables disables the IPsec endpoint mode Name Displays the user defined tunnel name entered from the VPN Setup page Status Displays the current connection state Connected NOT Connected Contro...

Page 61: ...access the Event Log page The Event Log page shows a history of VPN connections and activity in chronological order and also displays the IP address of both endpoints on the tunnel local and remote Note On the Event Log page pressing the Refresh key updates the Event Log table to show any changes since the page was loaded Pressing the Clear key clears the log table of its current contents and only...

Page 62: ...sidential Gateway Creating and Configuring IPsec VPN Tunnels To create and configure IPsec VPN tunnels click Add New Tunnel on the VPN Termination Status page The VPN Setup page opens The following illustration is an example of the VPN Setup page ...

Page 63: ...the name of a group of settings for a single tunnel If no name is entered the tunnels are named sequentially 1 2 3 and so on Enable Disable Enables disables a VPN tunnel after the tunnel is named and configured Click Apply to activate the selected setting Enabled or Disabled Function Keys The following table describes the function keys associated with the Tunnel section of the VPN Setup page Key D...

Page 64: ...single IP address enter only the specific IP address in the Subnet field Leave this field blank For IP address range enter the starting IP and ending IP addresses Identity type Allows you to select the local Identity type from one of the following options WAN IP address of the router default User specified IP address Fully qualified domain name FQDN Email address This is the identity that the far ...

Page 65: ...he subnet For single IP address enter only the specific IP address For IP address range enter the starting and ending IP addresses Mask Allows you to enter Mask information based on the selected Address group type as follows For IP subnet enter the subnet mask For single IP address enter only the specific IP address in the Subnet field Leave this field blank For IP address range enter the starting...

Page 66: ...lows you to enter either the IP address or the FQDN of the remote endpoint depending on what Network Address type you selected IPsec Settings With VPN tunnels there are two phases of Security Association SA Phase 1 creates an Internet Key Exchange IKE SA When Phase 1 is complete Phase 2 creates one or more IPsec SAs that are then used to key IPsec sessions Field Description Pre shared key Allows y...

Page 67: ...nded because it is more secure Phase 1 SA lifetime Allows you to enter the number of seconds for an individual rotating key to last until a re key negotiation between each endpoint occurs Smaller lifetimes are generally more secure since it would give a hacker a smaller amount of time to try to crack the key However key negotiation does take up bandwidth so network throughput is sacrificed with sm...

Page 68: ... the VPN tunnel uses the same method Note SHA is recommended because it is more secure Phase 2 SA lifetime Allows you to enter the number of seconds for an individual rotating key to last until a re key negotiation between each endpoint occurs Smaller lifetimes are generally more secure since it would give a hacker a smaller amount of time to try to crack the key However key negotiation does take ...

Page 69: ...teway default firewall options settings Click Options in the Firewall section of the Setup page to access the Setup Firewall Options page Setup Firewall Options Page The following illustration is an example of the Setup Firewall Options page Setup Firewall Options Page Description This section describes the section headings and fields descriptions of the Setup Firewall Options page Note If you mak...

Page 70: ...e ActiveX controls run automatically when they are received by a PC Filter Popup Windows Enables disables popup windows Some commonly used applications employ popup windows as part of the application If you disable popup windows it may interfere with some of these applications Block Fragmented IP Packets Enables disables filtering of fragmented IP packets This feature helps protect your private lo...

Page 71: ...ault firewall event logging settings Click Event Logging in the Firewall section of the Setup page to access the Setup Firewall Event Logging page Setup Firewall Event Logging Page The following illustration is an example of the Setup Firewall Event Logging page Setup Firewall Event Logging Page Description The Setup Firewall Event Logging page shows events captured by the firewall The log display...

Page 72: ... Describes what event was detected by the gateway s firewall Count Displays the number of times the event has been detected Last Occurrence Displays the time the last occurrence of this event was detected Target Displays the IP address of the device in your private local network to which the event was directed along with the IP port number targeted by the event Source Displays the IP address of th...

Page 73: ... parental controls Note If you are not familiar with the settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default parental control settings Click User Setup in the Parental Control section of the Setup page to access the Setup Parental Control User Setup page Setup Parental Control User Setup Page The following illustration...

Page 74: ...r the name of the user and click the Add User button to add the user to the list User Settings Allows you to edit a user profile by using the drop down menu to edit a user profile The drop down menu allows you to recall the profile to be edited User names and passwords are case sensitive Make sure to check the Enable box to activate the user profile If a profile is not active that user will not ha...

Page 75: ...ey sign on using their user name and password Note Set the Session Duration to 0 zero to prevent session timeout Inactivity time 60 minutes factory default Enter the amount of time during a user session where there is no Internet access activity indicating that the user is no longer online If the inactivity timer is triggered the user session will be closed automatically In order to regain Interne...

Page 76: ...s The following function keys appear on the Setup Parental Control User Setup page Key Description Add User Adds and saves a new user to the list of user profiles Remove User Removes the selected user from the list of user profiles Apply Saves all additions edits and changes ...

Page 77: ...you are not familiar with the settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default parental control settings Click Basic Rules in the Parental Control section of the Setup page to access the Setup Parental Control Basic Setup page Setup Parental Control Basic Setup Page The following illustration is an example of the Se...

Page 78: ...ns or settings This setting will allow you to assign No Rule status to users who are not subject to content related access restrictions Rule Settings Allows you to edit a content rule by using the drop down menu to recall the rule to be edited To remove a user profile use the drop down menu to select the rule to be removed and click on the Remove Rule button Keyword List Allows you to create a lis...

Page 79: ...tained in the URLs used to access those Internet sites Domain blocking allows you to restrict access to websites based on the site s domain name The domain name is the portion of the URL that precedes the familiar COM ORG or GOV extension Keyword blocking allows you to block access to Internet sites based on a Keyword or text string being present anywhere in the URL not just in the domain name Not...

Page 80: ...ay settings that you select Note If you are not familiar with the settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default parental control settings Click Time of Day Rules in the Parental Control section of the Setup page to access the Parental Control Time of Day Access Filter page Setup Parental Control Time of DayAccess...

Page 81: ...rvice provider The time of day clock must be accurate and represent the time of day in your time zone for this feature to operate properly Verify that the Status and Set Time pages reflect the correct time of day If they do not reflect the correct time of day contact your data service provider You can also adjust your settings to account for the difference ...

Page 82: ...ilter page Key Description Add Allows you to add a new Time of Day access filter or rule Enter the name of the filter and click the Add key to add the filter to the list Time of Day rules are used to restrict Internet access based on the day and time Remove Removes the selected filter from the Time of Day filter list Apply Saves all additions edits and changes ...

Page 83: ... page to access the Setup Parental Control Event Log page Setup Parental Control Event Log Page The following illustration is an example of the Setup Parental Control Event Log page Setup Parental Control Event Log Page Description This section describes the section headings and fields descriptions of the Setup Parental Control Event Log page This page allows you to track by user any attempts made...

Page 84: ...84 TBD Rev A How Do I Configure My DOCSIS Residential Gateway Field Name Description Source Displays the IP address of the PC which was used when attempting to access a restricted website ...

Page 85: ...this section contact your service provider before you attempt to change any of the residential gateway default wireless basic settings Click Basic in the Wireless section of the Setup page to access the Setup Wireless Basic page Setup Wireless Basic Page The following illustration is an example of the Setup Wireless Basic page showing the factory default settings Setup Wireless Basic Page Descript...

Page 86: ...re using your access point New Channel 1 11 Allows setting a communications channel for your access point Note Wireless networking channels overlap Channels 1 6 and 11 do not overlap with each other For best performance select one of these channels If there are other access points in use in the area select one of these channels that is farthest away from the other access points Example If channel ...

Page 87: ... a basic level of wireless network security To gain initial access to your wireless network select WPA security on your computer s wireless adapter and enter the WPA key to match the key setup in your gateway The factory default WPA key in the gateway is the serial number of the device You can continue to use this factory default key However to maximize your wireless security it is highly recommen...

Page 88: ...ateway Setup Wireless Security Page The following illustration is an example of the Setup Wireless Security page Setup Wireless Security Page Description This section describes the section headings and fields descriptions of the Setup Wireless Security page ...

Page 89: ...ess network Select from the following Network Authentication protocols Primary Network WPA WPA PSK WPA2 WPA2 PSK Note Network Authentication restricts access to your wireless network to only authorized computers or users Authentication does not protect the data you send over the wireless network connection You must enable encryption to protect data that is transmitted over your wireless network WP...

Page 90: ...nd encryption key derivation This field is used with 802 1x and WPA Network Authentication The factory default for this field is 0 0 0 0 RADIUS Port Determines the port number of the RADIUS server The port number is usually 1812 factory default or 1645 depending on the server used This field is used with 802 1x and WPA Network Authentication RADIUS Key Allows you to set the Shared Secret key for y...

Page 91: ...nge keys The keys do not change or rotate automatically as they do with TKIP 64 bit and 40 bit encryption are two different names for the same encryption 128 bit and 104 bit encryption are two different names for the same encryption Shared Key Authentication Allows you to determine is Shared Key Authentication is used in the network Shared Key Authentication can be used when there is no other netw...

Page 92: ...y values You will need these Key values when you set up your client wireless adapter The Key values in each wireless network device must match Network Keys 1 through 4 128 bit keys Select these keys for use with Encryption Mode set to 128 bit encryption Enter 13 byte values for a Key You do not have to set all four Keys Usually only one is needed for a home network Each value is represented in hex...

Page 93: ...ate with the network Although not required for WEP operation use of a PassPhrase can simplify the configuration and setup of each of your client wireless adapters Using a PassPhrase eliminates the need to manual enter lengthy encryption keys and reduces the chance of error associated with entering entry of large numbers Important Click Generate WEP Keys when complete Wi Fi Protected Setup WPS Sect...

Page 94: ...s Function Keys Keys Description Generate WEP Keys Automatically generates four WEP keys based on the PassPhrase entry Notes For 64 bit WEP four unique 64 bit WEP keys will be generated For 128 bit WEP only one 128 bit WEP key will be generated The same key will be entered into all four key locations Apply Saves all additions edits and changes for the associated section Start WPS Starts WPS after ...

Page 95: ...act your service provider before you attempt to change any of the residential gateway default wireless advanced settings Click Advanced in the Wireless section of the Setup page to access the Setup Wireless Advanced page Setup Wireless Advanced Page Example The following illustration is an example of the Setup Wireless Advanced page Note We recommend that you do not change the default wireless set...

Page 96: ...96 TBD Rev A How Do I Configure My DOCSIS Residential Gateway ...

Page 97: ... clients that are not fully compatible with 802 11g to operate with your wireless access point Note Switching to 54g LRS mode can impact wireless performance It is not recommended that you use this mode unless necessary for the compatibility described above Max Performance Maximum throughput In this mode the wireless access point accepts only 802 11g wireless clients Setting the device in this mod...

Page 98: ...interval between Broadcasts Multicast transmissions The DTIM Delivery Traffic Indication Message Interval is a countdown informing the wireless clients of the next window for listening to broadcast and multicast messages When the AP has buffered broadcast or multicast messages for associated clients it sends the next DTIM with a DTIM Interval value AP clients hear the beacons and awaken to receive...

Page 99: ...y DOCSIS Residential Gateway Field Name Description Short Retry Limit The number of times the gateway transmits an unacknowledged unicast frame that is longer than the RTS threshold before discarding the frame The factory default is 4 ...

Page 100: ...ntact your service provider before you attempt to change any of the residential gateway default wireless advanced settings Click Access Control in the Wireless section of the Setup page to access the Setup Wireless Access Control page Setup WirelessAccess Control Page The following illustration is an example of the Setup Wireless Access Control page Setup Wireless Access Control Page Description T...

Page 101: ...selected the access point does not broadcast the SSID The client device must be configured manually with the SSID and the MAC address of the access point in order to access with wireless network Access List Displays the MAC address of the clients that are subject to wireless access control Connected Clients Displays the Host Name IP Address and Client ID of wireless clients that are connected to a...

Page 102: ...mpt to change any of the wireless home gateway default wireless advanced settings Click Bridging in the Wireless section of the Setup page to access the Setup Wireless Bridging page Setup WirelessAccess Control Page Example The following illustration is an example of the Setup Wireless Bridging page Setup Wireless Bridging Page Description The Setup Wireless Bridging page allows you to Enable or D...

Page 103: ... on all devices if you are using the Ethernet connections Verify that you have called your service provider and given them the serial number and MAC address of your residential gateway If you are using a cable signal splitter so that you can connect the cable signal to other devices remove the splitter and reconnect the cable so that the residential gateway is connected directly to the main cable ...

Page 104: ...residential gateway to maintain optimal network performance Q What are the wiring requirements for Ethernet networking A A number of factors can impact the practical limit of the network Although the residential gateway is designed to support several Ethernet network devices it is important to view the characteristics of the entire network and not just each individual node The theoretical distance...

Page 105: ...a wireless signal Contact your service provider or consult the documentation for your wireless network device for more information on selecting the appropriate wireless network devices for your home or office network You should work with your service provider to choose the best location for your wireless network devices Consider these recommendations Distance from the residential gateway to the wi...

Page 106: ...dress 5 Click the X in the upper right corner of the window to close the Command Prompt window You have completed this procedure Note If you cannot access the Internet contact your service provider for further assistance Renewing the IP address on Windows 95 98 98SE and ME Systems 1 Click Start and then click Run to open the Run window 2 Type winipcfg in the Open field and click OK to execute the ...

Page 107: ...ol TCP IP Select Internet Protocol TCP IP then click the Properties button below the white box on the right hand side 4 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK 5 Click OK at the bottom of the properties box to close the box At this point your PC will automatically request and rece...

Page 108: ... in the Manufacturers list 6 Click TCP IP in the Network Protocols list and then click OK 7 Click the TCP IP Ethernet Adapter protocol and then choose Properties 8 Click the IP Address tab and then select Obtain an IP address automatically 9 Click the Gateway tab and verify that these fields are empty If they are not empty highlight and delete all information from the fields 10 Click the DNS Confi...

Page 109: ...mputer still does not have a Hardware Address contact your authorized Apple dealer or Apple technical support center for further assistance Q What if I don t subscribe to cable TV A If cable TV is available in your area data service may be made available with or without subscribing to cable TV service Contact your local service provider for complete information on cable services including high spe...

Page 110: ...ential gateway at the same time by connecting your TV and your residential gateway to the cable network using an optional cable signal splitter Q Can I run more than one device on the modem A Yes A single residential gateway will theoretically support up to 253 Ethernet devices utilizing user supplied Ethernet hubs or routers that you can purchase at your local PC or office supply retailer ...

Page 111: ...Verify the status of the front panel LED status indicators The modem does not register an Ethernet connection after connecting to a hub If you are connecting multiple PCs to the residential gateway you should first connect the modem to the uplink port of the hub using the correct crossover cable The LINK LED of the hub will illuminate continuously The modem does not register a cable connection The...

Page 112: ...illuminated Verify that your cable service is active and that it supports two way service Verify that all cables are properly connected and that you are using the correct cables Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have called your service provider and given them the serial number and MAC address of your residential g...

Page 113: ...e After the residential gateway completes registration the modem proceeds immediately to Normal Operations See Normal Operations AC Power applied on page 107 Front Panel LED Status Indicators During Initial Power Up Calibration and Registration High Speed Data Registration Step 1 2 3 4 5 6 Front Panel Indicator Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Request ...

Page 114: ... On 2 DS On 3 US On 4 ONLINE On 5 LAN1 LAN4 On When a single device is connected to the Ethernet port and no data is being sent to or from the modem Blinks When only one Ethernet device is connected and data is being transferred between the consumer premise equipment CPE and the wireless home gateway Off When no devices are connected to the Ethernet ports 6 WIRELESS On When the wireless access poi...

Page 115: ...w when you have been denied network access or when the modem is operating on battery power Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 POWER Slow Blinking 1 time per second 2 DS Slow Blinking 1 time per second 3 US Slow Blinking 1 time per second 4 ONLINE Slow Blinking 1 time per second 5 LAN1 LAN4 Slow Blinking 1 time per second 6 WIRE...

Page 116: ...116 TBD Rev A For Information For Information IfYou Have Questions If you have technical questions contact your local service provider ...

Page 117: ...y appear in this guide We reserve the right to change this guide at any time without notice Documentation Copyright Notice Information in this document is subject to change without notice No part of this document may be reproduced in any form without the express written permission of Cisco Systems Inc Software and Firmware Use The software described in this document is protected by copyright law a...

Page 118: ...ed Call Agent The Call Agent uses Win32 based IPSEC software provided by SSH Communication Security Corporation 1997 2002 SSH Communication Security Corp This software is protected by international copyright laws All rights reserved SSH is a registered trademark of SSH Communication Security Corp in the United States and in certain other jurisdictions SSH2 the SSH logo SSH IPSEC Express SSH Certif...

Page 119: ...are may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IM...

Page 120: ... the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the rouines from the library being used are not cryptographic related 4 If you includ...

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Page 124: ...u permission to modify or distribute the Program or its derivative works These actions are prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of this License to do so and all its terms and conditions for copying distributing or modifying the Program or works based on it 6 Each time you...

Page 125: ...h new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later version published by the...

Page 126: ...his file this file does not by itself cause the resulting work to be covered by the GNU General Public License However the source code for this file must still be made available in accordance with section 3 of the GNU General Public License This exception does not invalidate any other reasons why a work based on this file might be covered by the GNU General Public License To receive a copy of the ...

Page 127: ...ing this time From 2001 onwards the project has been based at SourceForge and Networks Associates Technology Inc hold the copyright on behalf of the wider Net SNMP community covering all derivative work done since then An additional copyright section has been added as Part 3 below also under a BSD license for the work contributed by Cambridge Broadband Ltd to the project since 2001 An additional c...

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Page 129: ...R SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 4 Sun Microsystems Inc Copyright Notice BSD Copyright 2003 Sun Microsystems Inc 4150 Network Circle Santa...

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Page 138: ...ademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice DRAFT COPY DRAFTED FOR ROGERS CABLE INC 2009 Cisco Systems Inc All rights reserved Printed in United States of America December 2009 Part Number TBD Rev A ...

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