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Chapter 3 Configuration and Operation

36

4030765 Rev 01

Updating Software

To update the software for the residential gateway, complete the following steps.

1

Click

System

on the main screen.

2

Click

Management

. The Configuration screen opens with the Configuration tab

in the forefront.

3-6-2009 Draft

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Summary of Contents for DDR2201 Series

Page 1: ...4030765 Rev 01 DDR2201 Series Residential Gateway Installation and Operation Guide 3 6 2009 Draft ...

Page 2: ...3 6 2009 Draft ...

Page 3: ...Please Read Important Please read this entire guide If this guide provides installation or operation instructions give particular attention to all safety statements included in this guide 3 6 2009 Draft ...

Page 4: ...hout notice This document is not to be construed as conferring by implication estoppel or otherwise any license or right under any copyright or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Copyright 2009 Cisco Systems Inc All rights reserved Printed in the United States of America Information in this publicati...

Page 5: ...ay to the Wall 9 Connecting Your Computer to the Residential Gateway 10 Connecting the DSL Interface 12 Chapter 3 Configuration and Operation 15 Logging In to the Residential Gateway 17 System Summary 18 Setting Up Your System with the Setup Wizard 19 Setting System Date and Time 24 Setting Password 25 DHCP Leases 26 WAN Information 27 Route Information 28 ARP Information 29 CPU Information 30 Mem...

Page 6: ... Configuration 81 DSL Summary 82 DSL Statistics 83 DSL Diagnostics 85 DSL Settings 87 ADSL Tone Settings 89 DSL Advanced Settings 91 Chapter 5 Home Network Configuration 93 Client Summary 94 WAN Quick Setup 97 Set Top Box Quick Setup 101 LAN Setup 103 Wireless Summary 106 Wireless Basic 107 Wireless Security 111 Wireless MAC Filtering 116 Wireless Bridge 120 Wireless Station List 121 HPNA Informat...

Page 7: ...ity of Service 168 Remote Management 171 Port Mapping 173 Creating Certificates 176 Virtual Servers Setup 178 Port Triggering Setup 182 DMZ Host Setup 186 DNS Server Configuration 187 Dynamic DNS 188 Default Gateway Routing 191 Internet Group Management Protocol 193 IPSec Settings 194 Chapter 8 Customer Information 197 Customer Support 198 Return Products for Repair 200 3 6 2009 Draft ...

Page 8: ...uctions unless you are qualified to do so Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les instructions relativ...

Page 9: ...ungsanleitung aufgeführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las contenidas ...

Page 10: ...95 389 6 212 278 6 215 530 6 219 358 6 240 103 6 243 145 6 246 767 6 252 964 6 272 226 6 292 081 6 292 568 6 320 131 6 374 275 6 405 239 6 411 602 6 417 949 6 424 714 6 424 717 6 433 906 6 438 139 6 463 586 6 467 091 6 476 878 6 493 876 6 510 519 6 516 002 6 516 412 6 526 508 6 538 595 6 546 013 6 560 340 6 567 118 6 570 888 6 622 308 6 629 227 6 664 984 6 667 994 6 671 879 6 674 967 6 678 891 6 7...

Page 11: ...tain of the type of power supply to your home or business consult your service provider or your local power company The AC inlet on the unit must remain accessible and operable at all times Ground the Product WARNING Avoid electric shock and fire hazard If this product connects to coaxial cable wiring be sure the cable system is grounded earthed Grounding provides some protection against voltage s...

Page 12: ... or an aerosol cleaner Do not use a magnetic static cleaning device dust remover to clean this product WARNING Avoid electric shock and fire hazard Never push objects through the openings in this product Foreign objects can cause electrical shorts that can result in electric shock or fire Service Warnings WARNING Avoid electric shock Do not open the cover of this product Opening or removing the co...

Page 13: ...ng pool 2 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 3 Do not use the telephone to report a gas leak in the vicinity of the leak SAVE THESE INSTRUCTIONS 20081112_Modem DSL_Safety 3 6 2009 Draft ...

Page 14: ... provider or an experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone num...

Page 15: ...ed with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations...

Page 16: ...tandard to Demonstrate Compliance of Radio Base Stations and Fixed Terminals for Wireless Telecommunications Systems with basic restrictions or reference levels related to Human Exposure to Radio Frequency Electromagnetic Fields from 300 MHz to 40 GHz The minimum separation distance from the antenna to general bystander is 20 cm 7 9 inches Australia This system has been evaluated for RF exposure f...

Page 17: ...arm to the telephone network the telephone company may discontinue your service temporarily If possible they will notify you in advance If advance notice is not practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the prope...

Page 18: ...the DDR2201 series residential gateway Audience This guide is written for two audiences Subscribers who have purchased a residential gateway and want to experience high speed Internet and high quality digital telephone service can use this guide for background information and basic operation This guide is also written for the the service provider s installers who initially set up and configure res...

Page 19: ...lities all from one device You can use your residential gateway to connect to a variety of devices in the home or small office The residential gateway supports high speed data access VoIP services and features that support Internet Protocol TV IPTV deployment Use this chapter to learn about your residential gateway 1 Chapter 1 Introducing the DDR2201 Series Residential Gateway In This Chapter Bene...

Page 20: ... of home networking technologies in one box Ethernet USB 802 11g wireless and HPNA Ethernet Ethernet is a network standard for data transmission using either coaxial or twisted pair cable over a LAN local area network The information can be transmitted at speeds of 10 to 100 Mbps If the home or office is wired for Ethernet use one of the four LAN interfaces on the gateway to create a broadband net...

Page 21: ...atures 4030765 Rev 01 3 ADSL2 Asymmetric Digital Subscriber Line ADSL provides high access transmission speeds for delivery of video voice and data services to homes over ordinary copper telephone wire 3 6 2009 Draft ...

Page 22: ... blinks to indicate that USB data is being transferred between the PC and the residential gateway 5 USB DEVICE Illuminates solid green to indicate that a USB carrier is present and blinks to indicate that USB data is being transferred between the connected USB device and the residential gateway 6 WIRELESS Illuminates solid green when the wireless access point is enabled and operational and blinks ...

Page 23: ... Panel 4030765 Rev 01 5 10 INTERNET Indicates wide area network WAN traffic The LED indicators mean the following status Solid IP is connected Blinking WAN interface has activity Off No Internet connection 3 6 2009 Draft ...

Page 24: ... 4 PSTN Connects to the home telephone wiring and is used as a backup to voice over IP VoIP service in the event of a power outage to the residential gateway 5 TEL 1 and TEL 2 RJ 11 telephone ports connect to home telephone wiring to conventional telephones or fax machines 6 HPNA Connects to the coaxial cable wiring in the house for data and video distribution 7 LAN 1 LAN 3 W LAN 4 Four RJ 45 Ethe...

Page 25: ...erly install your residential gateway and to connect the residential gateway to your computer and other devices in your home 2 Chapter 2 Installing the Residential Gateway In This Chapter Mounting the Residential Gateway Vertically 8 Mounting the Residential Gateway to the Wall 9 Connecting Your Computer to the Residential Gateway 10 Connecting the DSL Interface 12 3 6 2009 Draft ...

Page 26: ...nstallations may require that you place the residential gateway in a vertical position Use proper care when installing the residential gateway in a vertical position Be sure that the housing of the residential gateway is vertical and that the stand is extended as shown in the following illustration 3 6 2009 Draft ...

Page 27: ...the Residential Gateway to the Wall The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the residential gateway Use the information on this page as a guide for mounting your residential gateway to the wall 3 6 2009 Draft ...

Page 28: ...mputer with an Ethernet connection 1 Connect the power adapter that came with the residential gateway to the POWER port on the residential gateway and to an electrical outlet 2 Power on the residential gateway After the residential gateway has completed its startup process the POWER LED on the front panel of the residential gateway should be green 3 Connect the Ethernet cable provided with the res...

Page 29: ...gateway to the POWER port on the residential gateway and to to an electrical outlet 2 Power on the residential gateway After the residential gateway has completed its startup process the POWER light on the front panel of the residential gateway should be green 3 Connect the gray cable provided with the residential gateway from the DSL port on the residential gateway to a telephone wall jack See Co...

Page 30: ...connected to the residential gateway For IPTV service you must connect the residential gateway to an IP set top You can connect to an IP set top using an Ethernet or coaxial connection Ethernet Connection Complete the following steps to connect the residential gateway to an IP set top through Ethernet for IPTV service 1 Ensure that the residential gateway is powered on 2 Connect an Ethernet cable ...

Page 31: ...steps to connect the residential gateway to an IP set top with coaxial cable for IPTV service 1 Ensure that the residential gateway is powered on 2 Connect a coaxial cable from the HPNA port on the gateway to the TO WALL Video In port on the set top 3 Power on the IP set top 3 6 2009 Draft ...

Page 32: ...3 6 2009 Draft ...

Page 33: ...n Protocol wireless network settings port forwarding parental control and so forth This section provides information that you can use to configure and interact with the residential gateway through the user interface The screens shown in this guide represent the default values for the device Use this chapter to help you check the status of the residential gateway and to configure the device 3 Chapt...

Page 34: ...1 LAN Statistics 32 WAN Statistics 33 ATM Statistics 34 Tools Update Software 35 Updating Software 36 Settings Backup 38 Update Settings 40 Restore Default Settings 42 Saving the Configuration for the Residential Gateway 44 Time Settings 46 Access Control Services 49 IP Access Control 51 Password Access to the Residential Gateway 54 Http Server Port 57 System Log Configuration 59 System Logs 64 Pr...

Page 35: ...r logging in to the residential gateway These users can access non privileged information 1 On your PC open the web browser that you prefer to use 2 In the address field enter the following IP address 192 168 1 254 The system prompts you to enter your user name and password 3 Enter admin for both the user name and password The residential gateway opens with the System Summary page in the forefront...

Page 36: ...and indicates the current status of the DSL connection You can use this screen to find hardware and software information as well as physical and IP layer information The LogOut button on this screen allows you to quickly log out and log back in without opening a browser Path System Summary Q to reviewers Need User Interface with Setup Wizard removed 3 6 2009 Draft ...

Page 37: ...t time to ensure proper operation The wizard combines the various tasks into one convenient tool to reduce configuration time The wizard requires that you make a few selections along the process Your selections will depend on your service provider To set up your system with the Setup Wizard complete the following steps 1 Click System on the main screen The System Summary window opens 3 6 2009 Draf...

Page 38: ...the MAC address of your PC or any service provider supplied MAC address If you do not enable MAC cloning the default MAC address of the residential gateway is used If yes select the Enable clone MAC address check box A field appears for you to enter the MAC address you want to clone Go to step 4 If no clear the Enable clone MAC address check box Go tp step 5 4 In the MAC address field type in a MA...

Page 39: ...ally synchronize with Internet time servers check box Go to step 7 If no clear the Automatically synchronize with Internet time servers check box The residential gateway will get its time from its own internal clock Go to step 9 7 In the First NTP time server field select the Network Time Protocol NTP time server from the drop down list that you want the residential gateway to check first to get i...

Page 40: ...mmunicating with rg will have to be hard wired 12 Do you want to prevent other wireless devices from communicating over the wireless network with the residential gateway If yes select the Hide Access Point check box If no clear the Hide Access Point check box No devices will be locked out from communicating with the residential gateway over the wireless network 13 In the SSID field enter the servi...

Page 41: ...you want to use 19 In the Network Authentication field select one of the following authentication methods from the drop down list Open All devices may access the wireless network Preferred Option Shared Only devices configured with the 64 bit or 128 Bit Key may access the wireless network WPA PSK Wi Fi Protected Access Pre Shared Key will secure your network by encryption of all traffic using a pr...

Page 42: ...main screen The System Summary window opens 2 Under the Admin section on the screen click NTP Server Setting The Time Settings screen opens 3 Make sure the Automatically synchronize with Internet time servers check box is checked 4 In the First NTP time server field select clock fmt he net from the drop down list 5 In the Second NTP time server field select time nist gov from the drop down list 6 ...

Page 43: ... to change and view the configuration of the residential gateway This login allows access to privileged information support Allows an ISP technician to access your residential gateway for maintenance and to run diagnostics user Allows access to view configuration settings and statistics as well as to update the residential gateway s software 4 In the Old Password field enter the old password you h...

Page 44: ...HCP table This screen shows a mapping of hosts shown by their MAC addresses and their assigned IP addresses The DHCP server for the residential gateway assigns these IP addresses to the devices The screen also shows when the lease for the IP address expires Path System Details LAN DHCP Q to Reviewers We need a populated screen 3 6 2009 Draft ...

Page 45: ...65 Rev 01 27 WAN Information The WAN Info screen provides information about the ADSL2 wide area network WAN parameters and status You can use this screen to check the ADSL2 connection Path System Details WAN 3 6 2009 Draft ...

Page 46: ...tion 28 4030765 Rev 01 Route Information The Route Info screen shows the routing table for the residential gateway This screen provides the gateway address for specific destination IP addresses Path System Details Route 3 6 2009 Draft ...

Page 47: ...formation 4030765 Rev 01 29 ARP Information The ARP Info screen displays the address resolution protocol ARP table This table shows the IP address to MAC address mapping Path System Details ARP 3 6 2009 Draft ...

Page 48: ...ion and Operation 30 4030765 Rev 01 CPU Information CPU Info screen shows detaileinformation about the CPU utilization and the active processes running on the residential gateway Path System Details CPU Info 3 6 2009 Draft ...

Page 49: ...Memory Information 4030765 Rev 01 31 Memory Information The Memory Info screen shows the detailed memory availability of the residential gateway Path System Details Memory Info 3 6 2009 Draft ...

Page 50: ...screen shows the number of transmitted and received packets on the LAN interface for Ethernet USB and wireless devices Path System Statistics LAN Reset Statistics To reset the statistics click Reset Statistics on the screen This action clears the counters and sets them to zero for the packets received and transmitted on the LAN interface 3 6 2009 Draft ...

Page 51: ...ea network WAN This screen shows the number of transmitted and received packets for the DSL WAN interface Path System Statistics WAN Reset Statistics To reset the statistics click Reset Statistics on the screen This action clears the counters and sets them to zero for the packets received and transmitted on the WAN interface 3 6 2009 Draft ...

Page 52: ...screen shows the ATM Layer 2 statistics such as the number of ATM cells transmitted and received over the ATM interface Path System Statistics ATM Reset Statistics To reset the statistics click Reset on the screen This action clears the counters and sets them to zero for the packets received and transmitted on the ATM interface 3 6 2009 Draft ...

Page 53: ... 4030765 Rev 01 35 Tools Update Software The Tools Update Software screen allows you to update the software for the residential gateway with a new version Path System Management Configuration Update Software 3 6 2009 Draft ...

Page 54: ...5 Rev 01 Updating Software To update the software for the residential gateway complete the following steps 1 Click System on the main screen 2 Click Management The Configuration screen opens with the Configuration tab in the forefront 3 6 2009 Draft ...

Page 55: ... opens 4 In the Software File Name field click Browse to locate the software image file 5 Click Update Software to update the software of your residential gateway with the new version The residential gateway loads the new software and reboots when the software update is complete 3 6 2009 Draft ...

Page 56: ...ation and save it to disk Path System Management Configuration Back Up Config File Backing Up Configuration Settings To back up the configuration settings for the residential gateway complete the following steps 1 Click System on the main screen 2 Click Management The Configuration screen opens with the Configuration tab in the forefront 3 6 2009 Draft ...

Page 57: ...ck Up Settings The following screen is displayed 5 Click Save The system prompts you to select a location to store the backup 6 Select a location and type in a file name 7 Click Save to save a backup of the configuration The system displays a message when the download of the file is complete 3 6 2009 Draft ...

Page 58: ...feature if you want to set up multiple residential gateways with a similar configuration Path System Management Configuration Update Config File Updating Configuration Settings To update the configuration settings for the residential gateway complete the following steps 1 Click System on the main screen 2 Click Management The Configuration screen opens with the Configuration tab in the forefront 3...

Page 59: ...f the configuration file that you want to use to update your settings You can click Browse to locate the file 5 Click Update Settings to update the configuration of the residential gateway 6 Wait a few minutes while the system reboots the residential gateway The new configuration takes effect after the residential gateway reboots 3 6 2009 Draft ...

Page 60: ...serting a sharp instrument such as a paper clip in the reset area on the back of the residential gateway Path System Management Configuration Restore Default Settings Restoring the Configuration to the Default Settings To restore the configuration to the default settings complete the following steps 1 Click System on the main screen 2 Click Management The Configuration screen opens with the Config...

Page 61: ... Settings The Tools Restore Default Settings screen opens 4 Click Restore Default Settings The system displays the following prompt 5 Click OK The system displays the following message 6 Follow the on screen instructions to restore the default settings 3 6 2009 Draft ...

Page 62: ...ake the changes take effect Path System Management Configuration Restore Default Settings Save Reboot Saving the Configuration and Rebooting the Residential Gateway To save any configuration changes and to reboot the router to make the changes take effect complete the following steps 1 Click System on the main screen 2 Click Management The Configuration screen opens with the Configuration tab in t...

Page 63: ... Save Reboot The system displays the following message 4 Follow the instructions on the the screen to save the configuration and to reboot the router The System Summary screen opens when the residential gateway has finished rebooting The new settings are displayed 3 6 2009 Draft ...

Page 64: ...y with a network based time server Path System Management Settings Internet Time Synchronize with Internet Time To synchronize the time for the residential gateway with the Internet time complete the following steps 1 Click System on the main screen 2 Click Management The Configuration screen opens with the Configuration tab in the forefront 3 6 2009 Draft ...

Page 65: ...ime Settings screen opens 5 Check the box Automatically synchronize with Internet time servers The Time Settings screen opens with populated fields 6 In the First NTP time server field select a time server from the pull down list If you select Other enter the name of the server in the blank field 3 6 2009 Draft ...

Page 66: ... In the Second NTP time server field select a time server from the pull down list If you select Other enter the name of the server in the blank field 8 In the Time zone offset field select the time zone specific to your area 9 Click Save Apply 3 6 2009 Draft ...

Page 67: ... HTTP and ICMP on the residential gateway Path System Management Settings Service Control List Enabling or Disabling Services To enable or disable services on the residential gateway complete the following steps 1 Click System on the main screen 2 Click Management The Configuration screen opens with the Configuration tab in the forefront 3 6 2009 Draft ...

Page 68: ...e a service do the following To enable a service select the check box next to the service you want to enable A check box with a check indicates that the service is enabled To disable a service de select the check box next to the service you want to disable A check box without a check indicates that the service is disabled 6 Click Save Apply to enable or disable the selected services 3 6 2009 Draft...

Page 69: ...e residential gateway from non local IP addresses For example you can use this feature to prevent a remote site from configuring the residential gateway The services are the system applications listed in the Service Control List Path System Management Settings IP Access Control Adding IPAddressAccess Control To add IP address access control complete the following steps 1 Click System on the main s...

Page 70: ...4030765 Rev 01 2 Click Management The Configuration screen opens with the Configuration tab in the forefront 3 Click the Settings tab The Settings screen opens 4 Click IP Access Control The Access Control IP Address screen opens 3 6 2009 Draft ...

Page 71: ... The Access Control screen opens 6 In the IP Address field enter the IP address of the management station that you want to allow access to the local management services 7 Click Save Apply to allow access for the IP address you entered 3 6 2009 Draft ...

Page 72: ...information support Allows an ISP technician to access your residential gateway for maintenance and to run diagnostics user Allows access to view configuration settings and statistics as well as to update the residential gateway s software The admin login provides access to all screens including privileged information for the residential gateway The support login and user login provide access to o...

Page 73: ...words To create passwords for the residential gateway complete the following steps 1 Click System on the main screen 2 Click Management The Configuration screen opens with the Configuration tab in the forefront 3 Click the Settings tab The Settings screen opens 3 6 2009 Draft ...

Page 74: ...ult user name 6 In the Old Password field enter the old password The maximum character length is 16 characters and passwords cannot contain a space Admin is the default password 7 In the New Password field enter the new password The maximum character length is 16 characters and passwords cannot contain a space 8 In the Confirm Password field enter the new password again to confirm your entry 9 Cli...

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