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User Guide for CiscoWorks Common Services
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Chapter 8 Diagnosing Problems With CiscoWorks Server
Frequently Asked Questions
Q.
Why do some CiscoWorks applications not appear in the product?
A.
The CiscoWorks Server represents a common set of management services
which are shared by multiple network management applications. These
services are enabled when a suite is installed and an application that relies on
a particular service enables it.
If a particular suite of applications does not use a particular service, the
service might not appear on the CiscoWorks Homepage. Applications and
application suites may not use these features at all, or to the fullest extent.
See the User Guide for your application suite to determine the extent to which
these features are used.
Q.
Why can’t I start my CiscoWorks application?
A.
If you cannot start your CiscoWorks application and get error messages
complaining that the WebServer might not be running. This may occur
although pdshow indicates that those processes are up and running. You
might need to check how your machine is resolving its server name and IP
address.
The CiscoWorks CORBA applications require name resolution to work
properly. Domain Name Service (DNS) is a must for CiscoWorks CORBA
applications to work properly.
Configure the name resolution mechanism and restart the CiscoWorks Server
to access the application correctly.
Q.
What kind of directory structure does CiscoWorks use when backing up data?
A.
CiscoWorks uses a standard database structure for backing up all suites and
applications. See
Table 8-3
for sample directory structure for the CiscoWorks
Server.
Table 8-3
Sample Backup Directory
Directory Path
Description
Usage Notes
/tmp/1
Number of backups
1, 2, 3...
/tmp/2/cmf
Application or suite
Backs up CiscoWorks Server
applications.
