Remote Phone
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System Telephone Features
Cisco 7960/7940 Telephone User Guide
From the Web Portal, you can check a box to
Enable Remote Caller ID
.
When
checked, the caller’s Caller ID will display on your remote phone display (if it has
one). When unchecked, your IP phone number will be displayed. This way, when
you see your own VoIP phone number on the Caller ID, you will know that it is an
incoming remote call.
You can also set the number of seconds the phone will ring unanswered before the
call is redirected to voice mail or other destination.
C A U T I O N
If you are engaged in a remote phone call, and you change the Remote
Phone number through the Web Portal, when you click “
Save
”, it will
disconnect your current remote phone call.
In the Web Portal, when the
Auto Enable When Phone OOS
checkbox is
checked, the system will automatically enable Remote Phone and route calls to the
Remote Phone number when the phone is out of service. The Remote Phone
feature will not be auto-enabled until a call arrives after the phone has been
declared out of service. If a call arrives at the phone before the Call Agent has
determined the phone is out of service, the Call Agent will send the call to the No
Answer destination. As soon as the Call Agent determines the phone is out of
service, the Remote Phone feature will be automatically enabled and all further
calls will be sent to the Remote Phone number.
When the phone with
Auto Enable When Phone OOS
checked returns to service
after the outage, Remote Phone is not disabled. Both the phone and Remote
Phone will ring for each incoming call. The user must disable remote mode using
the Web Portal or by pressing the
Remote
button on the phone.
Deactivating Remote Phone via Web Portal
To completely deactivate the Remote Phone mode, you must uncheck the
Enable
Remote User
checkbox on the Web Portal or press the
Remote
button on your
VoIP phone.
If you just hang up the remote phone, it will disconnect the call, but Remote Phone
mode will still be enabled. The next call coming in to your VoIP phone will ring the
remote phone.
Feature Interaction: Remote Phone with Find-Me
The Remote Phone mode works in conjunction with the Find-Me function that will
transfer the call to each phone you have listed in your Find-Me list. When your
VoIP phone is in Remote Phone mode, and you have Find-Me set up, first the call
will try ringing the remote phone. If it is not answered, the Find-Me function takes
over and will try the next numbers in your Find-Me list.
