Answering the Second Call
Cisco 7960/7940 Telephone User Guide
System Telephone Features
39
Answering the Second Call
To answer a second call without ending the current call, press the
Answer
soft key.
The first call is automatically placed on hold and you are connected to the incoming
call.
NOTE:
If you do not use
Answer,
and you select another line without pressing
Hold
, the
first call is disconnected.
Switching Between Held Calls
While speaking with the new party, follow these steps:
1.
Do one of the following:
•
On the 7960 SCCP, press the
scroll
key to highlight the original call.
•
On the 7960 MGCP, press
Hold
to put the current call on hold.
2.
Do one of the following:
•
On the 7960 SCCP, press the
Resume
soft key.
•
On the 7960 MGCP, press the line button for the waiting call to re-connect
to it.
NOTE:
On the 7960 SCCP, to switch between calls after the first time, press
Resume
.
You do not need to scroll to the other line.
Suspending Call Waiting
You can suspend Call Waiting just for the next call by entering
*70
and then
entering the number you wish to call. Any subsequent call coming in will go directly
to your voice mail or other specified “no answer” destination. Call Waiting will be
enabled again when you disconnect from the call.
Call Waiting with Caller ID
If you have both the call waiting and caller ID capabilities, you can see the caller ID
of a call waiting call on your telephone's display.
Call Waiting with ID Manager
While already on a phone call, this feature allows the user to view the Caller ID of
a second incoming phone call and decide how the second call should be handled.
The user has four options:
