Returning to the Auto Attendant or Operator
92
Voice Mail Features (Default Menu)
Cisco 7960/7940 Telephone User Guide
Returning to the Auto Attendant or Operator
When calling from outside of the VoIP system, you can escape from voice mail to
the auto attendant or operator using the star (
*
) key. Press
*
to move from the
selected option to the previous menu. When you reach the main voice mail menu,
press
*
to transfer to the main number or operator, depending on your system
configuration.
Zeroing Out to a Custom Operator
When callers reach your voice mail, you can give them the option to leave a
message or dial zero (0) and reach your custom operator (which may be the auto
attendant or another phone number). By default, the system will route callers to the
auto attendant when they press zero. You can change the destination from the
voice mail main menu.
TIP:
When you record your greetings, be sure to tell callers than they can
press zero (0) to be transferred to the auto attendant or to your designated
alternate phone number.
NOTE:
This feature is not supported for stand-alone mailboxes.
To hear or change where pressing zero (0) goes, follow these steps:
1.
Access the voice mail system.
2.
Press
8
to hear or change your custom operator selection.
3.
You should hear an announcement that your custom operator is a phone
number you previously programmed or the default selection.
NOTE:
If a custom operator is not available, you will hear a message to that effect.
4.
Do one of the following:
•
Press
1
to change your custom operator number, see step 5.
•
Press
2
to restore the default custom operator, see step 6.
•
Press
*
to return to the voice mail main menu, see step 7.
5.
If you pressed 1, enter your custom operator number, press
#
and listen to
the confirmation announcement.
6.
If you pressed 2, listen to the announcement that your default custom
operator has been restored.
7.
If you pressed *, listen to the voice mail main menu.
