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System Telephone Features

Cisco 7960/7940 Telephone User Guide

Summary of Contents for Cisco 7940

Page 1: ...CISCO 7960 7940 TELEPHONE USER GUIDE WWW www tekelec com 620 05600070C Release 5 6 2 ...

Page 2: ... to change without notice The material herein is solely for information purposes and does not represent a commitment by Tekelec Inc or its representatives Tekelec Inc has prepared the information contained in this document solely for use by its employees agents and customers Dissemination of this information and or concepts to other parties is prohibited without the prior written consent of Tekele...

Page 3: ...g the Volume 8 Adjusting the Ringer Volume 8 Answering a Call 8 using the Phone 8 Answering a Second Call Call Waiting 8 Using the Answer soft key 9 Reconnecting to the First Call 9 Hanging Up 9 Line Button Indicators 9 Making an External Call 10 using the Handset 10 using the Speakerphone 10 using the Keypad 10 Making an Internal Call 11 Using the 7960 MGCP 11 Using the 7960 SCCP 11 Selecting a R...

Page 4: ... Using the Speakerphone 19 Speakerphone Troubleshooting 20 3 System Telephone Features Feature Activation Digit 21 Abbreviated Dial 21 Creating an Abbreviated Dial Code 22 Using an Abbreviated Dial Code 22 Modifying an Abbreviated Dial Code 22 Deleting an Abbreviated Dial Code 23 Verifying an Abbreviated Dial Number 23 Anonymous Call Rejection 23 Enabling Anonymous Call Rejection 23 Disabling Anon...

Page 5: ...31 Disabling Call Forward Busy 33 Call Forward No Answer 33 Enabling Call Forward No Answer 33 Disabling Call Forward No Answer 34 Call Forward Out of Service 35 Enabling Call Forward Out of Service 35 Disabling Call Forward Out of Service 36 Call Pickup 36 Directed Call Pickup 36 using the Phone 36 using Star Codes 37 Group Call Pickup 37 using the Phone 37 using Star Codes 37 Call Return 37 Call...

Page 6: ...Call Park 45 Parking a Call 46 Retrieving a Parked Call 46 Intercom 46 Making an Intercom Call 46 Receiving an Intercom Call 46 Notes on Intercom Calls 46 Meet Me Conference 47 Joining a Meet Me Conference 47 To join a Meet Me Conference 48 Silencing Announcements 49 Dialing In Too Early 50 Entering an Incorrect ID 50 Last Caller in Conference 50 Extending the Conference Duration 50 Roll Call 50 A...

Page 7: ...ssigning the Extension Number 61 Priority Call 61 Enabling Disabling Priority Call 61 Adding Members to the Priority Call List 62 Listing Priority Call Members 62 Deleting Priority Call Members 63 Queue ACD Automatic Call Distribution 64 Finding Your Queues 64 Logging Into Out of Queues 64 Answering Calls from Queues 64 Viewing Calls in queue Information 65 Privacy Guard 65 Access Codes 65 Caller ...

Page 8: ...ll Forward 75 Enabling Disabling Selective Call Forward 75 Entering the Forwarding Destination Number 76 Identifying the Forwarding Destination Number 76 Adding Forwarded Phone Numbers 76 Listing Forwarded Phone Numbers 77 Deleting Forwarded Phone Numbers 77 Speaker 78 Speed Dial 79 Programming a Speed Dial Button 79 Using a Speed Dial Button 79 Identifying the Number Assigned to a Speed Dial Butt...

Page 9: ...Replaying a Message 93 Saving a Message 93 Skipping to the Next Message 93 Deleting a Message 93 Forwarding a Message to Another Mailbox 93 Replying to a Message 94 Dialing Back a Caller 95 Sending a Message Directly to an Extension 95 Personal Greetings 95 Recording Personalized Mailbox Greetings 96 Listening to Your Greetings 96 Receiving Pager Notification 96 What You Receive on Your Pager Cell...

Page 10: ...Message 111 Composing Messages before Sending 111 Compose and Send a Message 111 Marking a Message as Urgent 112 Changing Your Password 112 Skipping the Mail Menu to Hear Messages 113 Returning to the Auto Attendant or Operator 113 Zeroing Out to a Custom Operator 113 Replaying a Message 114 Saving a Message 114 Skipping to the Next Message 114 Deleting a Message 114 Forwarding a Message to Anothe...

Page 11: ...rnal phone 127 from any outside touchtone phone 127 Dialing Main Number 127 Dialing Your Telephone 128 from the email program on your PC 128 Using Controls While Playing Messages 129 Rewind Fast Forward 129 Rewind to the Beginning of a Message 129 Fast Forward to the End of a Message 129 Pause Play of a Message 129 Composing Messages before Sending 130 Compose and Send a Message 130 Marking a Mess...

Page 12: ... Cell Phone 137 Managing Distribution Groups 137 Creating a New Group 138 Editing or Modifying a Group 138 Listing Members of a Group 139 Adding a Member to a Group 139 Deleting a Group Member 139 Play the Group Name 140 Change the Group Name 140 Deleting a Group 140 Listening to a List of Distribution Groups 141 Exiting the Voice Mail System 141 7 Set Up Outlook for TAPI Using TAPI to Call from O...

Page 13: ...rator may choose to use another digit for this function In that case substitute your activating digit for the default All feature operation will be exactly the same In This Manual Chapter 1 discusses the telephone hardware Chapter 2 contains an alphabetical summary of each telephone feature Chapter 3 contains an alphabetical summary of the T6000 telephone features Chapter 4 discusses voice mail fe...

Page 14: ... Indicator LCD Speed Dial or Line Buttons SPEAKER Soft Keys MUTE HEADSET Scroll Key VOLUME On screen mode buttons and i button Handset Features Descriptions LCD screen The IP Phone desktop which displays the time date your phone number caller ID line call status and the soft key tabs Line or speed dial buttons Enable you to reach an open line or to use the speed dial feature The 7960 phone feature...

Page 15: ...ther or stock quotes through a menu tree settings button Accesses the LCD screen contrast ringer type network configuration and status controls i button Displays online help for a phone key or function On screen Mode buttons Provide access to the voice mail system when available call histories phone settings such as contrast and ring type plus network configuration and status information VOLUME bu...

Page 16: ...ring what you see to the following figures HEADSET button This button toggles the headset function on and off Scroll key Enables you to move among different soft key options displayed on the LCD Dialing pad Press the dial pad buttons to dial a phone number Dial pad buttons work exactly like those on a standard telephone Handset Lift the handset and press the dial pad numbers to place a call review...

Page 17: ... Screen Figure 3 Cisco 7960 SCCP Telephone LCD Screen Moving Your Telephone Before moving your telephone you should check with your system administrator to make sure that there is power for the telephone at the new location You need a power adapter for your phone at the new location as well To move your phone follow these steps ...

Page 18: ...hone from the LAN connection jack and the power adapter from the wall 2 Take the telephone to the new location 3 Plug the telephone into the LAN connection jack and the power adapter into a wall outlet 4 Watch to ensure that the phone registers and boots up properly If it does not contact your system administrator ...

Page 19: ...ve optimum visibility of your LCD display To adjust the display contrast follow these steps 1 Press the settings button 2 Select the Contrast option a On the 7960 MGCP and 7960 SCCP without an expansion module use the up and down arrow scroll keys to highlight Contrast or press 1 on your keypad b On the 7960 SCCP with an expansion module do one of the following Use the up and down arrow scroll key...

Page 20: ...0 SIP hang up The new setting is saved automatically Adjusting the Ringer Volume To adjust the ringer volume press the volume arrow up and down buttons while the phone is on hook to adjust the ringer volume as desired The ringer sounds and a bar graph displays on the phone to indicate the volume level The new setting is saved automatically Answering a Call When you hear your phone ring and see the...

Page 21: ...the scroll key On the 7960 MGCP press Hold then the line button for the other call 2 Press the Resume soft key NOTE On the 7960 SCCP to switch between calls after the first time press Resume You do not need to scroll to the other line Hanging Up To hang up the phone use one of these options Replace the handset in its cradle Press the line button and replace the handset Press the EndCall soft key P...

Page 22: ...ditional the speakerphone or the keypad direct dialing using the Handset 1 Lift the handset 2 Press 9 or the digit that is required to access an outside line An outside line is automatically selected 3 Dial the desired number including 1 and the area code if required 4 On the 7960 SCCP and 7960 SIP press Dial using the Speakerphone 1 Press the SPEAKER button 2 Press 9 or the digit that is required...

Page 23: ...g Pressing the SPEAKER button The speakerphone turns on Pressing a line button The speakerphone turns on Picking up the handset b On the 7960 SIP pressing NewCall The speakerphone turns on 2 Press the digits for the desired extension e g 1105 3 On the 7960 SIP press Dial Using the 7960 SCCP 1 Press the digits for the desired extension e g 1105 2 Place the call by Pressing Dial Pressing the SPEAKER...

Page 24: ...er go to step six 5 Press the Play soft key to hear the highlighted ringer option 6 Press the Select soft key to choose that option for your ringer 7 Press the OK soft key to return to the Settings screen 8 To retain the changes On the 7960 MGCP press the Back soft key On the 7960 SCCP press the Save soft key Services Feature NOTE The Cisco IP phone offers you several services including Directory ...

Page 25: ...ing is displayed 5 Press the Select softkey to place the call Company Directory Listing NOTE The Company Directory Listing option is a list of phone numbers at your company that may be called from the directory 1 Use the scroll key to select the Company Directory Listing option 2 Press the Select softkey The company directory is displayed 3 To place a call use the scroll key to select the desired ...

Page 26: ...never possible 1 Press the services button The services features menu is displayed 2 Use the scroll key to select the Voice Mail option 3 Press the Select softkey The voice mail menu is displayed It has two options Incoming voice mail and Saved voice mail Incoming voice mail 1 Use the scroll key to select the Incoming voice mail option 2 Press the Select softkey If there is no incoming voice mail ...

Page 27: ...ected saved voice mail are displayed including the originating phone number Number name of caller leaving the message Name date and time received Date and length of message Duration 5 Use the scroll key to select any of the message fields 6 Press the Select softkey The saved voice mail message is played The phone displays information on the phone status including the complete originating phone num...

Page 28: ...warding option 2 Press the Select softkey If call forwarding is turned on the phone number the calls are forwarded to and the number of rings that occur before forwarding happens is displayed If call forwarding is turned off the message No call forwarding entry is available is displayed Web Services NOTE The Cisco IP phone can retrieve timely information off of the internet for you 1 Press the ser...

Page 29: ...layed The information includes the city and state sky conditions temperature ultraviolet UV index wind conditions dewpoint and relative humidity 5 When finished with the screen you can Press the Update softkey to refresh the information Press the Exit softkey to return to the web services menu Using the Call Directory NOTE The Cisco IP Phone maintains a directory of calls you miss receive or make ...

Page 30: ...nformation to redial a party 1 Press the Directories button 2 Use the scroll key to select the desired call history option Missed Calls Received Calls or Placed Calls 3 Press the Select soft key to display the call history list 4 If desired use the scroll key to select the desired call 5 Press the Dial soft key to speed dial a number from the call history list NOTE NOTE You might need to use the E...

Page 31: ...tion When your phone rings to turn on the speakerphone and answer the call without lifting the handset do one of the following Press the highlighted line button Press the SPEAKER button Press the Answer soft key On the 7960 MGCP and 7960 SCCP press the NewCall soft key if you are already on a call To activate or deactivate the speakerphone anytime during a call press the SPEAKER button on your pho...

Page 32: ...can t hear callers on the speaker Increase the speaker volume Callers can t hear you when you use the speakerphone Make sure nothing is blocking the mic which is located on the left side of the telephone under the handset cradle Move closer to the microphone and face the microphone when speaking The caller s voice echoes Decrease the speaker volume ...

Page 33: ...e left margin next to where the information differs For how to identify your phone configuration see Identifying Your 7960 Telephone Type on page 4 Feature Activation Digit Some features require you to dial an activating digit followed by a numeric code example 588 The default value for this activating digit is 5 and it is used throughout this document However your system administrator may choose ...

Page 34: ...nce calls and may include the area code for local calls in some areas 6 Press to save or to exit without saving 7 Program or verify another Abbreviated Dial code or hang up to exit Using an Abbreviated Dial Code 1 Press 3 then the desired Abbreviated Dial code 00 99 2 Press the Dial soft key or line or SPEAKER button or pickup the handset 3 Wait for the called party to answer Modifying an Abbrevia...

Page 35: ...nfirmation message tells you No number was entered 5 Program or verify another Abbreviated Dial code or hang up to exit Verifying an Abbreviated Dial Number 1 Press 75 2 Press the Dial soft key or line or SPEAKER button or pickup the handset 3 Press 2 to verify check an Abbreviated Dial code 00 99 4 Press the Abbreviated Dial code you wish to verify The phone number you entered for this Abbreviate...

Page 36: ... entered you hear dial tone 4 Enter the desired number you want to call Billing Codes This feature lets you assign a project or client code up to 30 characters to any call The code entered is recorded in the Call Data Record CDR file for the call Contact your system administrator to retrieve the billing records from the CDR file Using the Billing Key While in an active call follow these steps 1 Pr...

Page 37: ... outgoing line becomes available See also Hold on Queuing on page 45 When you try to make an external call and all outgoing lines are unavailable you will hear a recorded announcement When you hear the announcement follow these steps 1 Press the more soft key until you find the screen with the Call Back soft key 2 Press the Call Back soft key 3 Hang up When the line becomes available the system ca...

Page 38: ...each menu level For example if you press 5 to delete a number the display will show 1 Num 2 List 3 Del All Main Menu Enabling Disabling Call Block The T6000 system allows you to turn the Call Block feature on and off i e decide when calls from your list will be forwarded and when they will ring at your telephone as usual Disabling turning off the feature does not delete the list of callers who are...

Page 39: ...to exit without saving 6 Select a menu item or hang up Listing Blocked Numbers 1 Press 60 or 80 on the telephone keypad 2 Press the Dial soft key or line or SPEAKER button or pickup the handset A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices 3 Press 4 to hear the list of numbers which will be blocked The voice prompt announces the list and the fir...

Page 40: ...ve the entry delete it from your list or press to cancel the entry 8 Select a menu item or hang up 9 Press 2 to hear the list of numbers and have the option to delete them as you go through the list The voice prompt announces the list and the first number 10 Press until you find the number you wish to delete 11 Press 1 to delete the number to hear the next number or to return to the Call Block men...

Page 41: ...t extension that are unanswered will roll over to voice mail if available for the called party not the forwarding destination External forwarding must be supported by your system for external numbers to be accepted Be sure to include the access code for an outside line and the area code if necessary with the external number Up to 20 digits may be entered Enabling Call Forward All using the Phone 1...

Page 42: ...ea code if necessary The display shows the number as it is entered 5 Press 6 A prompt asks you to confirm the forwarding number by pressing or re enter the forwarding number by pressing If you entered an external number but are not allowed to forward calls to external numbers a prompt states the number is invalid and requests you enter a number 7 If you pressed return to step 4 or hang up 8 If you...

Page 43: ...t your phone while it is busy to be forwarded to the number you enter Calls will not ring at your phone and will be sent to the number entered as the forward destination Calls forwarded to an external number 7 or more digits that are unanswered will roll over to voice mail if available at that number Calls forwarded to an internal number 4 to 6 digit extension that are unanswered will roll over to...

Page 44: ...g or re enter the forwarding number by pressing If you entered an external number but are not allowed to forward calls to external numbers a prompt states the number is invalid and requests you enter a number 7 If you pressed return to step 4 or hang up 8 If you pressed you are offered the option to verify the forwarding number Press 1 to verify the number you entered Press 2 to enable the number ...

Page 45: ...ts that are unanswered will roll over to voice mail if available at that number Calls forwarded to an internal number less than 7 digit extension that are unanswered will roll over to voice mail if available for the called party or the forwarding destination depending on the system configuration External forwarding must be supported by your system for external numbers to be accepted Be sure to inc...

Page 46: ...ding number Press 1 to verify the number you entered Press 2 to enable the number Go to step 10 9 If you pressed 1 the forwarding number is dialed Call is answered by a person Explain your call have them hang up and then press to enable the forwarding number or to exit without enabling forwarding Call is not answered Prompt explains call not connected and asks you to press to enable the forwarding...

Page 47: ...digits may be entered Enabling Call Forward Out of Service NOTE The display will show the available options as the prompts are played Depending on available space on the display the final entry usually for re enter or exit may not appear completely 1 If you have only one extension on your phone skip to step 2 Otherwise press the button for the extension you want to forward 2 Press 70 on the teleph...

Page 48: ...bled Disabling Call Forward Out of Service 1 Press 71 on the telephone keypad On the 7960 MGCP call forwarding is disabled and the phone hangs up 2 On the 7960 SCCP press the Dial soft key or line or SPEAKER button or pickup the handset 3 Call forwarding is disabled and the phone hangs up Call Pickup This feature lets you use one phone to answer another phone that is ringing There are two types of...

Page 49: ...e same Call Pickup Group Your system administrator should tell you if you are in a pickup group and who the members are using the Phone 1 Press the scroll key more soft key if necessary until you see the Group Pickup Group soft key 2 Press the Group soft key to answer the phone and begin speaking with the caller using Star Codes 1 Press 06 on the telephone keypad NOTE On the 7960 MGCP phone you ma...

Page 50: ... initiate Call Trace a recording informs you if the trace succeeded and provides you with an 800 number you can use to take legal action Your phone number and the caller ID of the offending caller is recorded in the phone system s Call Data Record CDR Check with your service provider to retrieve the phone number of the traced call from the CDR Note the time and date that you traced the call as thi...

Page 51: ...me soft key On the 7960 MGCP press the line button for the waiting call to re connect to it NOTE On the 7960 SCCP to switch between calls after the first time press Resume You do not need to scroll to the other line Suspending Call Waiting You can suspend Call Waiting just for the next call by entering 70 and then entering the number you wish to call Any subsequent call coming in will go directly ...

Page 52: ... ring on the other phone The send to voice mail and Call Me Back features are not available because the call may still be picked up on the phone that the line is assigned to as a prime line Caller ID Block This feature blocks the display of your phone number to the called party for this call only Be aware that if the person you are calling does not accept anonymous calls your call will be rejected...

Page 53: ... of the other parties who have the conference feature can use it to add new parties To place a conference call on hold press the HOLD soft key The other parties can talk among themselves but they can t hear you When you put the call on hold a beeping tone automatically sounds every few seconds To avoid disrupting the other callers consider muting the call instead To mute the call press the MUTE bu...

Page 54: ...e to be the same type of phone Programming a Guest Phone To program a guest phone to act as your phone follow these steps 1 From the guest new phone dial 588 or the code provided by your system administrator You are prompted to enter the telephone number which you want that phone to be Presumably your original old phone number 2 Enter your complete 10 digit telephone number followed by the key You...

Page 55: ... enabled the display shows the extension followed by DND Tips for using Do Not Disturb You can record a special voice mail greeting for callers to hear if your calls go to voice mail when you activate the Do Not Disturb feature For more information see the appropriate section titled Voice Mail Features for your system The Do Not Disturb destination where incoming calls are sent can be changed by y...

Page 56: ...ce provider Group Speed Dial numbers are extension numbers that have been programmed to dial another number usually an external number Your service provider will provide you with a list of Group Speed Dial numbers and their destinations Hold This feature lets you place a call on hold While a call is holding the holding party occupies the associated line 1 During a conversation press the HOLD soft ...

Page 57: ...oup based on the specified hunting order If you have a phone with a display you will see either the caller ID for the call or the hunt group name depending on how your hunt group is configured Your system administrator or manager should tell you if you are a member of a hunt group who the other members are and what should appear on your phone s display if you have a display Indicated Call Park Thi...

Page 58: ...ercom calls Making an Intercom Call 1 With the 7960 MGCP off hook press the more soft key 2 Press the Intercom Intcom soft key 3 After hearing the dial tone dial the desired 4 digit extension number The system identifies the call to the called party as an intercom call by play ing a beep and turning on the called party s speakerphone so that you can begin speaking with each other immediately NOTE ...

Page 59: ...ncel a conference Modify a conference List all conferences Check with your system administrator to find out if you are authorized to schedule Meet Me Conferences The default internal access number is 523 but check with your system administrator if the default does not work for your system If a DID number was created for outside access you can dial in from an external telephone to schedule Meet Me ...

Page 60: ...thin the 5 seconds you may press the key to cancel the current recording and start the recording over Under normal operations when you successfully enter the Guest or Moderator ID and are not too early the system will play the following greetings to you If you are the first to join the conference Your conference call is active You are the first caller to join this conference Please wait for the ne...

Page 61: ... Soon to Active There are additional callers connected to the conference You are connected to the conference The conference reservation state changes from Active to Ends Soon You are the moderator and only caller connected to the conference You hear the Ends Soon announcement Another participant joins the conference You were listening to the First Caller announcement when silence was started You w...

Page 62: ...will hear the following announcement followed by silence You are the only caller left in the conference If another member of the conference re joins the conference you will hear the following announcement and be connected to the caller in the conference You are now connected to the conference Extending the Conference Duration Five minutes prior to the end of the call the system plays a message to ...

Page 63: ...ence call while in progress Reasons for dropping a conference call may include participants becoming loud not allowing others to talk and lack of courtesy among others To drop a conference call press 7 All callers will be disconnected from the conference call and the call terminated However the meet me conference reservation remains in effect and partitipants can be invited to re join the conferen...

Page 64: ... is locked hear an announcement that the conference is locked and they should contact the moderator for assistance Raising Lowering Hands in a Conference Call NOTE The moderator must be using the Meet Me Moderator Floor Control application in the Web Portal to see and acknowledge raised hands If you are a member of a meet me conference you can ask to be recognized or respond to a moderator s quest...

Page 65: ...ference call for day of week date at time with a duration of X minutes and X ports 9 Press the key if the information is correct otherwise press 1 to re enter the conference call parameters NOTE If you pressed to accept the settings the system speaks your conference call meeting IDs including the Moderator ID Guest ID and the dial in number Write down this information It should also be displayed a...

Page 66: ...llowed by the key The system announces the selected conference call settings to you as You have selected to modify a conference call scheduled for day date at time with a duration of X minutes and X ports 4 Press the key to confirm you want to modify this reservation or press if this is the wrong reservation and return to the conference menu 5 Enter the two digit year of the conference followed by...

Page 67: ...ence listing the system informs you that there are no more conferences 3 The conference menu is played and you may make a selection or hang up MultiCall Park This feature lets you park more than one call from your phone or pick up a specific parked call When parked a call is assigned an ID number by the system This ID number makes Multicall Park possible Parking a call is similar to placing a call...

Page 68: ...se without the party on the phone hearing the conversation Press the MUTE button again to turn the speakerphone handset microphone back on On the 7960 SCCP the LCD displays the messages Microphone Mute On or Microphone Mute Off for three seconds when you turn on or off respectively the mute function Night The Night feature lets you determine where calls will be routed based on the time of day and ...

Page 69: ...y of week schedule Changes the mode but requires manual intervention to return to the normal state Example From 8am 5pm Monday Friday calls ring at the main number Mode 1 Any other time calls are directed to the auto attendant Mode 2 The attendant leaves early Monday and presses the Night softkey once to change to Mode 2 The system will automatically return to Mode 1 at 8am Tuesday morning The att...

Page 70: ... mail destinations to the buttons used for one touch transfers See also Blind Transfer on page 25 and Transfer on page 80 For example you might have a button for John Smith labeled J Smith that transfers a call to his telephone or you might have a button labeled J Smith VM that transfers callers directly to his voice mail NOTE A One Touch Transfer button is not the same as the Speed Dial button Yo...

Page 71: ...ither ring or be busy You should not get the anonymous call rejection message Phone Configurator The FrameMaker system allows the system administrator to configure your phone in the database before it is physically installed You can then pick up the handset and enter your phone number and password provided by your system administrator and it will be assigned to your phone It also allows you to fin...

Page 72: ...Cisco 7940 phone if you have the second line set to a queue or something other than your prime line the Phone Configurator will not be able to reassign your phone number It uses the second line appearance to configure the phone IP Address Phone Number Announcement The IP address and phone number announcement feature of the Phone Configurator function allows dialing an extension to hear the IP addr...

Page 73: ...lls you this is an important call To use this feature you manage a list of telephone numbers internal or external that cause the priority ring to sound when a call with that caller ID appears at your telephone Priority Call is managed through a menu of commands activated by pressing digits on the keypad The commands are 1 Enable disable feature 2 Add members 3 List members 4 Delete members The dis...

Page 74: ...4 Enter the number with no spaces dashes or special characters followed by the key 5 Press to save the entry add it to your list or press to cancel the entry 6 Select a menu item or hang up Listing Priority Call Members 1 Press 61 NOTE On the 7960 MGCP phone you may skip the next step 2 Press the Dial soft key or line or SPEAKER button or pickup the handset A voice prompt tells you whether Priorit...

Page 75: ...ess 2 for a list of numbers see Step 8 Press 3 to delete all numbers see Step 13 Press to return to the Priority Call menu 4 Press 1 to remove a specific number You are prompted to enter the number to delete followed by the key 5 Enter the number with no spaces dashes or special characters 6 Press the key The voice prompt speaks the number you just entered and you are prompted to press to save the...

Page 76: ...hones You will have one or more feature buttons on your telephone assigned as queue lines depending on how many ACD groups you belong to Finding Your Queues The queue name is visible on the phone when you are logged out of the queue It is not visible when you are logged into the queue When you are logged out of the queue the name is displayed next to the line button to which the queue is assigned ...

Page 77: ...onymous Unavailable Out of Area or Private It forces callers to identify themselves by entering an access code or recording their name in order to complete the call You will know who is calling and have four options for handling the call Access Codes Privacy Guard provides the ability to create two kinds of access codes that you can give to family members friends or business associates to allow th...

Page 78: ...ption If they do not select a valid option in the allowed time the call is dropped Entering an Access Code If a caller presses 1 they are asked to enter an access code which can be either the Access Code or one of the codes in the Selective Call List followed by the key A prompt tells them to wait while the call is completed If an invalid access code is entered the caller will be prompted two more...

Page 79: ... mailbox or for another voice mail mailbox such as the main number attendant phone or another person s mailbox executive assistant phone However if you do not have your own mailbox and choose this option you will get reorder fast busy If you do not have a voice mail button on your phone this option is not available Press 4 to deliver a message that you do not accept sales or soliciation calls and ...

Page 80: ...ou may skip the next step 2 Press the Dial soft key or line or SPEAKER button or pickup the handset A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices 3 Press 2 to set or change the 3 digit Access Code 4 Enter the Access Code by pressing the desired digit keys on the telephone keypad 5 Press to save the entry or to exit without saving 6 Select a m...

Page 81: ...ces 3 Press 4 to add numbers to the Selective Call List 4 Enter the number by pressing the desired digit keys on the telephone keypad 5 Press to save the entry or to exit without saving 6 Select a menu item or hang up NOTE If you try to add a number when you already have 10 numbers a prompt tells you the list is full no more numbers can be added and that a number must be deleted to add a new numbe...

Page 82: ...s 1 To hear a list of numbers to delete press 2 To delete all numbers press 3 To return to the main menu press the key 5 If you pressed 1 do the following a Enter the number to remove b Press to remove or press to cancel return to the main menu c If you pressed the system repeats the number you entered d Press to delete the entry or to exit without saving e Select a menu item or hang up 6 If you p...

Page 83: ...set 3 Speak to the called party Remote Access to Call Forwarding This feature allows you to call a DID number from any telephone and set change or cancel the destination phone number that is the forwarding target for all incoming calls to your telephone Contact your system administrator for the DID number to call to make use of this feature Setting or Changing Remote Forwarding 1 Dial the DID numb...

Page 84: ...ess to cancel remote forwarding You hear an announcement that the forwarding number has been changed and the call is idled or Hang up without pressing any keys to quit the canceling operation Remote Phone The Remote Phone feature provides the capability to set up a remote phone to act as if it were your VoIP phone Instead of placing and receiving calls from your VoIP phone calls are made and answe...

Page 85: ...ed this number to you 2 Enter the phone number of your VoIP phone followed by the pound sign EXAMPLE 9723353421 or 9723352100 2001 for Non DID numbers 3 Enter the password for your VoIP phone followed by 4 DO NOT hang up the destination phone Leave it off hook 5 If a call comes in press star to answer the call 6 Disconnect from a call by pressing which will leave the Remote Phone active you will h...

Page 86: ...out of service the Call Agent will send the call to the No Answer destination As soon as the Call Agent determines the phone is out of service the Remote Phone feature will be automatically enabled and all further calls will be sent to the Remote Phone number When the phone with Auto Enable When Phone OOS checked returns to service after the outage Remote Phone is not disabled Both the phone and R...

Page 87: ...ommands are 1 Enable disable feature 2 Enter the forward destination number 3 ID forward destination number 4 Add members to list to be forwarded 5 List members of list to be forwarded 6 Delete members from list to be forwarded The display on your telephone will show the options for each menu level For example if you press 6 to delete a number the display will show 1 Num 2 List 3 Del All Main Menu...

Page 88: ...ry 6 Select another menu item or hang up Identifying the Forwarding Destination Number 1 Press 63 or 83 NOTE On the 7960 MGCP phone you may skip the next step 2 Press the Dial soft key or line or SPEAKER button or pickup the handset A voice prompt tells you whether Selective Call Forward is enabled or dis abled and then gives the menu choices 3 Press 3 to hear the forwarding number destination for...

Page 89: ... forwarded 4 Press to hear the next number or press to return to the Selective Call Forward menu As long as you press for the next number the system will scroll through the list of member numbers starting over with the first number after the last number is spoken 5 Repeat the previous two steps until you have heard as many of the numbers as you want 6 Press to return to the Selective Call Forward ...

Page 90: ...1 to delete it to hear the next number or to return to the Selective Call Forward menu 10 Press until you find the number you wish to delete 11 Press 1 to delete the number The number is deleted immediately and the next number in the list is announced 12 Press 1 to delete it to hear the next number or to return to the Selective Call Forward menu 13 Repeat the previous three steps until you have fo...

Page 91: ...d key If the speed dial number is an external number be sure to enter the area code if required 5 Do one of the following Press to save the speed dial number and hang up or Press to cancel and return to the main menu 6 Make another selection from the main menu or hang up Using a Speed Dial Button Press the speed dial button on the telephone Identifying the Number Assigned to a Speed Dial Button Ch...

Page 92: ...owing If Then And If And If Then And Then CalledParty Answers Inform them of transfer They accept N A Hang up and let call transfer N A CalledParty Answers Inform them of transfer They DO NOT accept Both calls are on the same line button Use the scrollbutton to select the original call Press the Resume softkey CalledParty Answers Inform them of transfer They DO NOT accept The calls are on differen...

Page 93: ...lephone Features 81 620 05600070B C A U T I O N Pressing the EndCall soft key will hang up both parties the calling and the called CalledParty Does Not Answer Hang up and let the call transfer to the called party s voice mail N A N A N A N A If Then And If And If Then And Then ...

Page 94: ...Transfer 82 System Telephone Features Cisco 7960 7940 Telephone User Guide 620 05600070B ...

Page 95: ...ce mail message before sending it with a distribution list you can easily create and send a voice mail message to multiple users or lists NOTE The voice mail system can only save a certain number messages as configured by your service provider If the maxium number of messages is reached and you receive a new voice mail message it will not be stored You must delete some old voice mail messages to r...

Page 96: ...86 star Exit the voice mail system When pressed while message header is playing goes to directly to the message When pressed while message is playing skips to the next message Table 4 Voicemail Message Controls Feature Before Mail Message After Mail Message During Mail Message Rewind NA NA 7 Rewind to beginning NA NA 77 Next message 8 8 Forward message 6 6 6 Reply message 2 2 2 Dial Back Originato...

Page 97: ...cess Code Function 1 Hear a list of all distribution groups 2 Edit a distribution group 1 list of members 2 add a member 3 delete a member 4 hear the group name 5 change the name return to the previous menu 3 Create a distribution group 4 Delete a distribution group star Return to main voice mail menu Table 7 Voice Mail Compose List Access Code Function 1 Send message 2 Change message re record 3 ...

Page 98: ... can access your voice mailbox from several different sources Your phone Any other internal phone Any touchtone phone outside your office The email program on your PC password required from your phone 1 Press the messages button or dial 09 to access your voice mail system Table 8 Voice Mail Message Options List Access Code Function 1 Marks message as Urgent 2 Marks message as Private it cannot be ...

Page 99: ...it Press to complete dialing You hear a welcome greeting and are prompted to enter your extension number 2 Enter your extension number You are prompted to enter your password 3 Enter your numeric password followed by the key If you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play your saved message...

Page 100: ...e auto attendant Dialing Your Telephone 1 Call your telephone number NOTE You must be able to dial your number directly from outside the system to use this method 2 Wait for your phone to forward to your voice mail mailbox 3 Press the key 4 You will be prompted to enter your password 5 Enter your numeric password followed by the key If you have new or previously heard but not saved or deleted voic...

Page 101: ... features before playing the voice mail message to increase the clarity of the message DO NOT mute the other applications by clicking on the speaker in the Windows System Tray since this will mute the speakers for all sources including the voice mail you are trying to play Also remember to check the volume level on your speakers before playing any voice mail messages 6 Close the media player when ...

Page 102: ...4 When you are finished press again to complete your mailing list 5 Record your message after the tone and press when finished 6 You are prompted to perform one of the following Press 1 to send Press 2 to change Press 3 to review your message is played back to you Press 4 to set message options Press to return to the voice mail main menu 7 Press a number to act on your message If you pressed 1 you...

Page 103: ...t will automatically notify of the recipient that they have an urgent voice message Changing Your Password The system default for your voice mail password is your extension number To keep others from listening to your voice mail messages you should change your password to something only you know 1 Access the voice mail system 2 Press 3 to change your password 3 Enter your new password by pressing ...

Page 104: ... menu TIP When you record your greetings be sure to tell callers than they can press zero 0 to be transferred to the auto attendant or to your designated alternate phone number NOTE This feature is not supported for stand alone mailboxes To hear or change where pressing zero 0 goes follow these steps 1 Access the voice mail system 2 Press 8 to hear or change your custom operator selection 3 You sh...

Page 105: ...he system will accept the digits but when the caller presses zero 0 the call will be disconnected Replaying a Message To replay a voice mail message press 7 Saving a Message To save a voice mail message press 5 NOTE When you save a voice mail message the message is moved to the saved messages and is unavailable until you exit and re enter voice mail Skipping to the Next Message To skip to the next...

Page 106: ...t the message 4 Choose one of the following options to finish forwarding Press 1 to forward the message Press 2 to change the introductory message Press 3 to review the introductory message Press 9 to mark urgent and forward Press to cancel the forward Press at anytime to cancel the forward If you press you must reenter the extension s and any desired introduction Replying to a Message To reply to...

Page 107: ...to enter a message 3 Record your message and hang up NOTE You can press on your phone at any time during the greeting to skip to the end of it Personal Greetings You can record a different voice mail greeting for each of the conditions that transfers a caller to your voice mailbox when your phone rings and you don t answer it the No Answer greeting when you have activated the Do Not Disturb featur...

Page 108: ...o make sure they are still appropriate 1 Access the voice mail system 2 Press 4 from the main voice mail menu and choose the greeting you want to play by pressing the corresponding digit key Press 1 to play the No Answer greeting Press 2 to play the Do Not Disturb greeting Press 3 to play the Busy greeting Press 4 to play your name Press to return to the main menu Receiving Pager Notification The ...

Page 109: ...ever answered the call and continues trying to reach you as stated above If you have caller id your office phone number name is displayed as the caller E Mail The message you receive reads as follows Subject Voice Mail from calling party Body the text entered by the system administrator i e Please call me I need to talk to you NOTE If the system administrator left the body text empty you get as th...

Page 110: ... Press to confirm or to cancel 6 Enter the extension number of one of the members of the group 7 Press key 8 Repeat steps the previous two steps until all members are added 9 Press the key again TIP A group can be created without any members in it Members can be added later by using the edit menu to add members To create a group with no members follow the previous steps with one exception When pro...

Page 111: ... is finished Adding a Member to the Group If you pressed 2 to add a distribution group member do the following 1 After the prompt enter the extension number of the member you wish to add 2 Press the sign The extension number you entered is played back to you for confirmation 3 Press the key to add the user or key to cancel If you press and the member does not exist you will hear The member has bee...

Page 112: ... The voicemail system plays the prompt Please record the name for this group after the tone when your recording is complete press the key 2 Record the new name for the group 3 Press the sign NOTE To change the group name of a corporate or company distribution list you must be in the mailbox for your company s main number Deleting a Group 1 Access the voice mail system 2 Press 6 for distribution gr...

Page 113: ...ollows the number of groups the group number the group name If there is no recording for the group name you will hear Unknown The corporate group 10 will always be named as Everyone the total number of members in the group While reviewing the list of groups you can skip to the next group by pressing or clicking the button NOTE To list all group corporate or company distribution lists you must be i...

Page 114: ...Exiting the Voice Mail System 102 Voice Mail Features Default Menu Cisco 7960 7940 Telephone User Guide 620 05600070B ...

Page 115: ...to compose a voice mail message before sending it with a distribution list you can easily create and send a voice mail message to multiple users or lists NOTE The voice mail system can only save a certain number messages as configured by your service provider If the maxium number of messages is reached and you receive a new voice mail message it will not be stored You must delete some old voice ma...

Page 116: ...e is playing returns to message header When pressed while message header is playing goes to directly to the message When pressed while message is playing goes to Message Handling Control Menu 1 Rewind 11 Rewind to the beginning 2 Pause Resume 3 Fast Forward 33 Fast Forward to the end Message Handling Message Control Menu star Return to Alternate Voice Mail Top Menu Next message 4 Replay message 6 ...

Page 117: ...re Mail Message After Mail Message During Mail Message Table 12 Voice Mail Message Controls Feature Before Mail Message After Mail Message During Mail Message Return to Envelope NA NA star Return to Previous Menu star star NA Skip Envelope NA NA Go to Next Message NA NA Rewind NA NA 1 Rewind to the beginning NA NA 11 Pause Resume NA NA 2 Fast Forward NA NA 3 Fast Forward to the end NA NA 33 or Rep...

Page 118: ...on List Access Code Function 1 Hear a list of all distribution groups 2 Edit a distribution group 1 list of members 2 add a member 3 delete a member 4 hear the group name 5 change the name return to the previous menu 3 Create a distribution group 4 Delete a distribution group star Return to main voice mail menu Table 15 Voice Mail Compose List Access Code Function 1 Send message 2 Change message r...

Page 119: ...our voice mailbox from several different sources Your phone Any other internal phone Any touchtone phone outside your office The email program on your PC password required from your phone 1 Press the messages button or dial 09 to access your voice mail system Table 16 Voice Mail Message Options List Access Code Function 1 Marks message as Urgent 2 Marks message as Private it cannot be forwarded 3 ...

Page 120: ...ess to complete dialing You hear a welcome greeting and are prompted to enter your extension number 2 Enter your extension number You are prompted to enter your password 3 Enter your numeric password followed by the key If you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play your saved messages cha...

Page 121: ...dant Dialing Your Telephone 1 Call your telephone number NOTE You must be able to dial your number directly from outside the system to use this method 2 Wait for your phone to forward to your voice mail mailbox 3 Press the key 4 You will be prompted to enter your password 5 Enter your numeric password followed by the key If you have new or previously heard but not saved or deleted voice mail the m...

Page 122: ...ming from your speakers Stop or mute other features before playing the voice mail message to increase the clarity of the message DO NOT mute the other applications by clicking on the speaker in the Windows System Tray since this will mute the speakers for all sources including the voice mail you are trying to play Also remember to check the volume level on your speakers before playing any voice ma...

Page 123: ...pose a message 3 Enter the phone numbers or group numbers of those persons you want to receive the message followed by the key 4 When you are finished press again to complete your mailing list 5 Record your message after the tone and press when finished 6 You are prompted to perform one of the following Press 1 to send Press 2 to change Press 3 to review your message is played back to you Press 4 ...

Page 124: ...e 2 Press 3 Press 1 to mark as urgent and send NOTE If your system administrator has turned on message notification messages marked as urgent will automatically notify of the recipient that they have an urgent voice message Changing Your Password The system default for your voice mail password is your extension number To keep others from listening to your voice mail messages you should change your...

Page 125: ...ault the system will route callers to the auto attendant when they press zero You can change the destination from the voice mail main menu TIP When you record your greetings be sure to tell callers than they can press zero 0 to be transferred to the auto attendant or to your designated alternate phone number NOTE This feature is not supported for stand alone mailboxes To hear or change where press...

Page 126: ...llowed to enter a long distance number as your custom operator TIP If you cannot make long distance calls from your phone and attempt to enter a long distance number as the custom operator without the access codes the system will accept the digits but when the caller presses zero 0 the call will be disconnected Replaying a Message To replay a voice mail message press 4 Saving a Message To save a v...

Page 127: ...rwarded message 3 You get a prompt to leave an introduction to the forwarded message a Record your introductory message To forward the voice mail immediately without an introductory message press immediately after the prompt b Press to accept the message 4 Choose one of the following options to finish forwarding Press 1 to forward the message Press 2 to change the introductory message Press 3 to r...

Page 128: ... to someone s voice mailbox 1 Dial 577 or the code provided by your system administrator on the keypad You hear a voice prompt to enter the extension number of the person you want to send a message to 2 Dial the extension number You hear a greeting and voice prompt to enter a message 3 Record your message and hang up NOTE You can press on your phone at any time during the greeting to skip to the e...

Page 129: ... Press 2 to record the Do Not Disturb greeting Press 3 to record the Busy greeting Press 4 to record your name Press 5 to replace your personal greetings with the default greetings Press to return to the main menu Listening to Your Greetings You may want to check your personalized greetings to make sure they are still appropriate 1 Access the voice mail system 2 Press 4 from the main voice mail me...

Page 130: ...age is marked as Urgent the first voice message you receive is the urgent message When someone leaves a voice mail message on your phone the system immediately dials your pager or cellular phone The system tries to reach you every five minutes up to three times if you don t answer If you take the call but you don t enter digits at the prompt the system acts like you never answered the call and con...

Page 131: ...oup 1 Access the voice mail system 2 Press 6 for distribution groups 3 Press 3 to create a group 4 Enter the number of the group to be created and record the name of the group The group number must be from the allowed range and cannot already exist as a group If the voicemail account is corporate then allowed range is 10 79 If the voicemail account is personal then the allowed range is 80 99 5 Pre...

Page 132: ... List All Group Members If you pressed 1 for a list of all distribution group members the following happens 1 The total number of members in the group is announced 2 The extension of each member is announced 3 Press to skip to the next entry in the list before the number being announced is finished Add a Member to the Group If you pressed 2 to add a distribution group member do the following 1 Aft...

Page 133: ...er to delete Play the Group Name After accessing the voice mail system if you pressed 4 to play the name of the distribution group the voice mail system plays the previously recorded name of this group If there is no recording for this group you will hear Unknown Change the Group Name If you pressed 5 to change the name of the distribution group do the following 1 The voicemail system plays the pr...

Page 134: ...mpany s main number Listening to a List of Distribution Groups 1 Access the voice mail system 2 Press 6 for distribution groups 3 Press 1 to list all your groups 4 Listen to the playback of your groups as follows the number of groups the group number the group name If there is no recording for the group name you will hear Unknown The corporate group 10 will always be named as Everyone the total nu...

Page 135: ... a voice mail message before sending it with a distribution list you can easily create and send a voice mail message to multiple users or lists NOTE The voice mail system can only save a certain number messages as configured by your service provider If the maxium number of messages is reached and you receive a new voice mail message it will not be stored You must delete some old voice mail message...

Page 136: ... Pause Unpause Play NA NA Replay 8 8 NA Forward 13 13 13 Call Back Originator 14 14 14 Reply 17 17 17 Main Menu NA Table 20 Voice Mail Personal Greeting List Access Code Record Play 1 No Answer greeting No Answer greeting 2 Do Not Disturb greeting Do Not Disturb greeting 3 Busy greeting Busy greeting 4 Replace with default greetings Name 5 Play personal greetings NA Return to main voice mail menu ...

Page 137: ...tion group 4 Delete a distribution group star Return to main voice mail menu Table 22 Voice Mail Compose List Access Code Function 1 Send message 2 Change message re record 3 Review message listen to recorded message Set message options for options see Voice Mail Message Options List on page 125 Table 23 Voice Mail Message Options List Access Code Function 1 Requests Return Receipt you are notifie...

Page 138: ... your voice mail system 2 If you dialed 09 press the Dial soft key or line or speaker button or pickup the handset 3 Enter your password if required If you have new voice mail the messages are identified and played Other wise you will be prompted with choices to play your inbox messages play your saved messages change your password playback your greetings record new greetings or exit the voice mai...

Page 139: ...play your saved messages change your password playback your greet ings record new greetings or exit the voice mail system 4 Press the corresponding digit on your phone to select the desired voice mail function from any outside touchtone phone Dialing Main Number 1 Dial your main telephone number for the Auto Attendant feature and press 555 or the code provided by your system administrator You hear...

Page 140: ... or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play your saved messages change your password playback your greet ings record new greetings or exit the voice mail system 6 Press the corresponding digit on your phone to select the desired voice mail function NOTE Pressing the key from the main voice mail menu w...

Page 141: ... sources including the voice mail you are trying to play Also remember to check the volume level on your speakers before playing any voice mail messages 6 Close the media player when you are finished listening to voice mails Using Controls While Playing Messages The system provides you with message control options as described in the following sections Rewind Fast Forward While listening to a mess...

Page 142: ...mpted to perform one of the following Press 1 to send Press 2 to change Press 3 to review your message is played back to you Press to set message options 7 Press a number to act on your message If you pressed 1 your message is sent and voice mail disconnects If you pressed 2 your are returned to the prompt to record your message Record again and follow the prompts If you pressed 3 your message is ...

Page 143: ... new password by pressing numbers on the keypad followed by 5 Enter your new password again A prompt will tell you if you have successfully changed your password NOTE If you have messages in your voice mail box but you want to skip them and change your password press to get the main menu then follow the above steps Otherwise listen to your messages and then follow the above steps Skipping the Mail...

Page 144: ...ator selection 4 You should hear an announcement that your custom operator is a phone number you previously programmed or the default selection NOTE If a custom operator is not available you will hear a message to that effect 5 Do one of the following Press 1 to change your custom operator number see step 6 Press 2 to restore the default custom operator see step 7 Press to return to the voice mail...

Page 145: ... exit and re enter voice mail Skipping to the Next Message To skip to the next voice mail message press 5 at any time Deleting a Message To delete a voice mail message press 3 NOTE When you delete a voice mail message the message is deleted but the caller ID and message received information date time etc remains in the inbox listing until you exit voice mail Forwarding a Message to Another Mailbox...

Page 146: ...t reenter the extension s and any desired introduction Replying to a Message To reply to a message you receive 1 Press 17 to reply to the message You hear a prompt to record your reply 2 Record your reply message 3 Press to accept your message Your voice mail system gives you the following options Press 1 to send reply Press 2 to change reply Press 3 to review reply Press 9 to mark urgent and repl...

Page 147: ...the Do Not Disturb feature if this feature is provided on your telephone when you are talking on the phone the Busy greeting Additional features include the ability to Record your name so that when you leave messages for other users they will hear your name instead of your extension Replace your personal greetings with the default greetings TIP When you create your greeting be sure to tell the cal...

Page 148: ...git key Press 1 to play the No Answer greeting Press 2 to play the Do Not Disturb greeting Press 3 to play the Busy greeting Press 4 to play your name Press to return to the main menu Receiving Pager Notification The T6000 system provides the ability for you to be alerted on your mobile phone or pager that you have received a voice message You must set this service up with your system administrato...

Page 149: ... If you have caller id your office phone number name is displayed as the caller E Mail The message you receive reads as follows Subject Voice Mail from calling party Body the text entered by the system administrator i e Please call me I need to talk to you NOTE If the system administrator left the body text empty you get as the body calling party called you on date at time Managing Distribution Gr...

Page 150: ...he extension number of one of the members of the group 8 Press key 9 Repeat steps the previous two steps until all members are added 10 Press the key again TIP A group can be created without any members in it Members can be added later by using the edit menu to add members To create a group with no members follow the previous steps with one exception When prompted to enter members just press the k...

Page 151: ... a distribution group member do the following 1 After the prompt enter the extension number of the member you wish to add 2 Press the sign The extension number you entered is played back to you for confirmation 3 Press the key to add the user or key to cancel If you press and the member does not exist you will hear The member has been successfully added to this group If you press and the member al...

Page 152: ...group after the tone when your recording is complete press the key 2 Record the new name for the group 3 Press the sign NOTE To change the group name of a corporate or company distribution list you must be in the mailbox for your company s main number Deleting a Group 1 Access the voice mail system 2 Press 16 for Mailbox Options 3 Press 6 for distribution groups 4 Press 4 to delete a group 5 Enter...

Page 153: ...your groups as follows the number of groups the group number the group name If there is no recording for the group name you will hear Unknown The corporate group 10 will always be named as Everyone the total number of members in the group While reviewing the list of groups you can skip to the next group by pressing or clicking the button NOTE To list all group corporate or company distribution lis...

Page 154: ...Exiting the Voice Mail System 142 Voice Mail Features Option B Menu Cisco 7960 7940 Telephone User Guide 620 05600070B ...

Page 155: ...bled applications Using TAPI to Call from Outlook Once you have configured Outlook or another TAPI enabled program to dial using the system you can place calls through your telephone from the application You must be connected to the same network that your phone is connected to for TAPI enabled dialing to work with your phone This example uses Outlook but other TAPI enabled programs will be similar...

Page 156: ... field NOTE You cannot call four digit extensions from Outlook A complete 7 or 10 digit phone number must be used TIP Always check to be sure you have the correct number selected before starting a call If you have multiple phone numbers entered for the person you are calling you must use the drop down list to select the number to call 6 The speaker on your telephone should be activated and you sho...

Page 157: ... to the physical phone from the computer under Outlook and TAPI 8 End the call by hanging up the handset pressing the speaker button or clicking the Close button or icon in the New Call dialog box Installing the TAPI Support Software To install and set up the TAPI 2 1 compliant software use the following steps 1 Start Web Portal 2 Click the Options tab 3 Click the PC Integration tab 4 Click Instal...

Page 158: ...sco 7960 7940 Telephone User Guide 620 05600070B 6 Choose where to save the TAPI EXE file and click Save This example saves it to the desktop so that it is easy to find 7 Find the TAPI EXE file shown here on the PC desktop and double click it to run the install program ...

Page 159: ...47 620 05600070B 8 Depending on the PC s operating system and security settings a security warning window may be displayed as part of the install Click Run to install or Cancel to not install TAPI 9 Click Next in the Welcome dialog box to install the TAPI program ...

Page 160: ...the TAPI Support Software 148 Set Up Outlook for TAPI Cisco 7960 7940 Telephone User Guide 620 05600070B 10 Click Next to start the installation 11 The Installing dialog box shows the progress of the installation ...

Page 161: ...l be returning to this dialog box after completing two steps 12 When the dialog box appears while the Installing dialog box continues to run do the following a Enter the IP addresses provided by your system administrator in the Server IP Address 1 and 2 fields b Click Add to add your telephone number the one that will be used with the TAPI enabled program such as Outlook 13 Enter your telephone nu...

Page 162: ...l correctly General Information The following notes apply to all TAPI enabled programs The program must be set to use Tekelec T6000 Telephone Service Provider that must be installed on your PC The access codes required for outside calls usually 9 or 8 must be configured Instructions for handling area codes and if necessary 10 digit dialing must be configured Setting Up TAPI Use the following steps...

Page 163: ...Cisco 7960 7940 Telephone User Guide Set Up Outlook for TAPI 151 620 05600070B 3 Click Edit circled in the Phone and Modem Options dialog box ...

Page 164: ...log box click the General tab if not selected and do the following a Enter a Location name if desired boxed b Make sure the Country Region and Area Code information match your location and area code see arrows c Set the outside access digits in the Dialing Rules section to the digit that must be dialed to make an outside call circled ...

Page 165: ...lick New to add an area code to the list Highlight an existing entry and click Edit to make changes NOTE If you have never configured Phone and Modem Options for your Windows computer the Area Code Rules field will be empty If you have setup Phone and Modem Options before for any device or application the previously entered information will be displayed ...

Page 166: ... need to apply such as dialing all 10 digits within your area code or having multiple area codes that are not long distance by filling in the necessary information in the New Edit Area Code Rule dialog box NOTE Depending on whether you clicked New or Edit the dialog box will say either New Area Code Rule or Edit Area Code Rule If you clicked Edit the area code you highlighted will be displayed in ...

Page 167: ... as fol lows Include all the prefixes within this area code is selected Dial 1 is unchecked Include the area code is checked 8 Click Apply when the information is correctly set and do one of the following Click New to add another area code to the list Highlight another existing entry and click Edit to make changes Click Calling Card if you use a calling card for calls select the type of calling ca...

Page 168: ...og box and return to the Phone and Modem Options dialog box 10 Click the Advanced tab to see the list of available telephone providers 11 If you completed the T6000 setup as part of the TAPI install from Web Portal you should see the Tekelec T6000 Telephony Service Provider circled and can skip to Configuring Outlook to Use TAPI 12 If you did not complete the T6000 setup as part of the TAPI instal...

Page 169: ...lick Add 14 When the Tekelec dialog box appears do the following a Enter the IP addresses provided by your system administrator in the Server IP Address 1 and 2 fields b Click Add to add your telephone number the one that will be used with the TAPI enabled program such as Outlook 15 Enter your telephone number and password and click OK ...

Page 170: ... TAPI enabled program must be configured to use the line for dialing For information on configuring the program to use the telephone line for dialing go to Configuring Outlook to Use TAPI Configuring Outlook to Use TAPI To configure Outlook or another TAPI enabled program to dial using the system use the following steps 1 If not already running start Outlook or the TAPI enabled application 2 Click...

Page 171: ...k Call Contact on the menu circled in the previous screen to open the New Call dialog box 5 Click Dialing Options to open the Dialing Options dialog box 6 Click on the drop down menu in the Connect using line field and scroll down any entries until you find your telephone number circled ...

Page 172: ...ephone User Guide 620 05600070B 7 Select your telephone number and click OK to return to the New Call dialog box 8 You may call this contact or close the New Call dialog box NOTE Outlook or your TAPI enabled application is now configured to place calls using your telephone number ...

Page 173: ... the Answer soft key 9 Authorization Code Calling 24 Auto Attendant Returning to Default Menu 92 Option A Menu 113 Option B Menu 131 Automatic Call Distribution 64 Answer Calls 64 Find Out Queues 64 Log In 64 Log Out 64 View Calls In Queue Info 65 B Basic Features Adjusting the Volume 8 Line Button Indicators 9 Selecting a Ringer Sound 11 Basic Phone Features 7 Adjust Display Contrast 7 Adjust Rin...

Page 174: ... Between Calls 39 Caller ID Block 40 Calling External 10 Internal 11 Using the 7960 MGCP or 7960 SIP 11 Using the 7960 SCCP 11 Change Voice Mail Distribution Group Name Default Menu 100 Option A Menu 121 Option B Menu 140 Changing Your Voice Mail Password Default Menu 91 Option A Menu 112 Option B Menu 131 Cisco IP Phone Call Directory Using 17 Viewing or Dialing Missed Calls 17 Viewing or Dialing...

Page 175: ...ault Menu 98 Option A Menu 120 Option B Menu 138 List Members Default Menu 99 Option A Menu 120 Option B Menu 139 Listing Groups Default Menu 101 Option A Menu 122 Option B Menu 141 Modifying Default Menu 98 Option A Menu 120 Option B Menu 138 Play Name Default Menu 100 Option A Menu 121 Option B Menu 140 Do Not Disturb 43 Enabling Disabling 43 Phone Feature Buttons 43 Star Codes 43 Tips 43 E Edit...

Page 176: ...etrieving a Parked Call 46 Installing TAPI 145 Intercom 46 Feature Notes 46 Making Calls 46 Receiving Calls 46 Internal Calls 11 Using the 7960 MGCP or 7960 SIP 11 Using the 7960 SCCP 11 Internal Dial Tone 41 Internal Ring 41 Introduction 1 Accessing Phone Features 1 In This Manual 1 IP Telephones Components Descriptions 1 L LCD Display Adjust Display Contrast 7 Line Button Indicators 9 List Voice...

Page 177: ...Option A Menu 121 Option B Menu 139 List Members Default Menu 99 Option A Menu 120 Option B Menu 139 Option A Menu 120 Option B Menu 138 Play Name Default Menu 100 Option A Menu 121 Option B Menu 140 Moving Your Telephone 5 Multi Call Park 55 Parking a call 55 Phone Feature Buttons 55 Music on Hold 56 Mute 56 N Night 56 Number URL Mode Line Button Indicators 9 O One Touch Transfer 58 On hook Diali...

Page 178: ...anceling Remote Forwarding 72 Setting or Changing Remote Forwarding 71 Remote Phone with Find Me 74 Remote VOISS Phone 72 Dial in Support for Remote Phone 73 Web Portal Support for Remote Phone 73 Replaying a Voice Mail Message Default Menu 93 Option A Menu 114 Option B Menu 133 Replying to Voice Mail Messages Default Menu 94 Option A Menu 115 Option B Menu 134 Retrieving a Call Indicated Call Par...

Page 179: ...lease 59 Privacy Guard 65 Access Codes 65 Answering Call 67 Caller Actions 66 Entering Access Codes 66 Recording Name 66 Disabling 67 Enabling 67 Managing Access 68 Managing Access Codes Changing the Code 68 Listening to Codes 68 Selective Call List 69 Adding Numbers 69 Deleting Numbers 70 Listening to Numbers 69 Selective Call Forward 75 System Features Remote VOISS Phone 72 Dial in Support for R...

Page 180: ...ing an Incorrect ID 50 Extending the Conference Duration 50 Join 47 Last Caller in Conference 50 List of 55 Locking 52 Lowering Hands 52 Modify Edit 54 Muting 51 Raising Hands 52 Roll Call 50 Schedule Create 52 Silencing Announcements 49 Multi Call Park 55 Phone Feature Buttons 55 Mute 56 Night 56 One Touch Transfer 58 On hook Dialing 57 Park Phone Feature Buttons 55 Permanent Caller ID Block Rele...

Page 181: ...r Notification Default Menu 96 97 Option A Menu 117 118 Option B Menu 136 137 Use Phone Without Replacing the Handset 18 After a Call 19 During a Call 18 Using TAPI to Call from Outlook 143 Using the Speakerphone 19 V Voice Mail 14 Controls Default Menu 89 Option A Menu 110 Option B Menu 129 Fast Forward to the End of a Voice Mail Default Menu 89 Option A Menu 111 Option B Menu 129 Incoming voice ...

Page 182: ...otification Information Received Default Menu 97 Information Received Option A Menu 118 Information Received Option B Menu 137 Personal Greetings Default Menu 95 Option A Menu 116 Option B Menu 135 Receiving Pager Notification Default Menu 96 Option A Menu 117 Option B Menu 136 Recording a Personalized Mailbox Greeting Default Menu 96 Option A Menu 117 Option B Menu 135 Replaying a Message Default...

Page 183: ... Option B Menu 135 Volume Adjusting the Volume 8 Ringer 8 W Web Services 16 Stock Quote 16 Weather 17 Windows Configuring for TAPI 150 Setting Up TAPI 150 Z Zero Out to Operator Default Menu 92 Option A Menu 113 Option B Menu 132 ...

Page 184: ...I 12 Index ...

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