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Obtaining Technical Assistance

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Release Notes for Cisco CallManager Release 3.0(10)

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Contacting TAC by Telephone

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC
by telephone and immediately open a case. To obtain a directory of toll-free
numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtm

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P1 and P2 level problems are defined as follows:

•

P1—Your production network is down, causing a critical impact to business
operations if service is not restored quickly. No workaround is available.

•

P2—Your production network is severely degraded, affecting significant
aspects of your business operations. No workaround is available.

Use this documenin conjunction with the documents listed in the

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Summary of Contents for CallManager Release 3.0

Page 1: ...r Release 3 0 10 see Resolved Caveats section on page 20 and Open Caveats section on page 64 These release notes are updated every maintenance and major release Use these release notes in conjunction with the Installing Cisco CallManager Release 3 0 10 document located on Cisco Connection Online CCO and the Cisco Documentation CD ROM The Installing Cisco CallManager Release 3 0 10 document is also...

Page 2: ...hanged Information page 4 Resolved Caveats page 20 Open Caveats page 64 Documentation Updates page 82 Obtaining Documentation page 100 Obtaining Technical Assistance page 102 Introduction Cisco CallManager a network business communication system provides high quality telephony over IP networks Cisco CallManager enables the conversion of conventional proprietary circuit switched PBXs to multiservic...

Page 3: ...dware component information and system requirements refer to Installing Cisco CallManager Release 3 0 10 Determining the Software Version To determine the software version of Cisco CallManager 3 0 10 open Cisco CallManager Administration then click Details on the main Cisco CallManager Administration page The following information displays Cisco CallManager System version Cisco CallManager Adminis...

Page 4: ...Resolved Caveats Release 3 0 10 section on page 20 Open Caveats section on page 64 and the Important Notes for Release 3 0 10 section on page 5 for more information Customer Enterprise Directory Integration Component for Microsoft Active Directory and Netscape Directory Server Cisco CallManager Release 3 0 10 supports the customer enterprise directory integration component for Microsoft Active Dir...

Page 5: ...ant Notes for Release 3 0 10 Compatibility Matrix Table 1 lists versions with which Cisco CallManager 3 0 10 has been tested Table 1 Compatibility Matrix Component Application Version Tested Cisco Unity 2 4 6 102 Cisco Unity TSP 1 0 0 28 Cisco Personal Assistant 1 1 Apps 2 1 and 2 2 Cisco Customer Response Application 2 2 IOS 12 2 2T Cisco WebAttendant 3 0 3 36 Cisco IP SoftPhone 1 1 1 1 1 2 and 1...

Page 6: ...res in Cisco CallManager Release 3 0 9 User Interface Enhancement A new configuration parameter check box exists on the Cisco CallManager Administration H 323 Gateway Configuration Web page This allows a H 225D to run on every node If you select this option by default it is on theH 225D runs on every node When upgrading an existing system your current configuration remains Note See CSCdt40606 in t...

Page 7: ... Cryptographic Software link from the main CCO download location at http www cisco com cgi bin tablebuild pl callmgr for applications that contain 128 bit encryption such as TNDconnect exe Bridged Telnet application and DC directory dll extensions Note Versions preceding Cisco CallManager Release 3 0 8 included TNDconnect exe Bridged Telnet application and DC Directory dll extensions These files c...

Page 8: ...ou modify any of the service parameters in the following list you must restart the Cisco CallManager 3 0 7 before the modifications take effect Digital Port Ethernet Phone Port Analog Port MGCP Listen Port MGCP Keep alive Port MessageWaitingOffDN MessageWaitingOnDN StatisticsEnabled MaxDaResponseTimeoutErrorCount MaxTotalNumberOfRegisteredCallingEntities Note The service parameter restart conditio...

Page 9: ...le of a manual attendant console Associated with a Cisco IP Phone the application allows the attendant to quickly accept and dispatch calls to enterprise users An integrated directory service provides traditional busy lamp field BLF and direct station select DSS functions for any line in the system The application is Web enabled and therefore portable to Windows 98 NT and 2000 platforms As one of ...

Page 10: ...ervice Parameters Step 7 Add the proper value i e 1 2 etc Only one tech prefix is allowed Service Parameter Cisco CallManager Release 3 0 6 supports a new service parameter MaxCTIConnections This parameter sets the maximum number of simultaneous active CTI connections between an application and the Cisco CallManager The default value is 400 connections Note Refer to Table 9 on page 83 for more inf...

Page 11: ...gle line Cisco IP Phone with the following features Two line 24 character display Four fixed function buttons Line Hold Transfer Settings Six programmable buttons Hands free dialing speaker Single 10 BaseT RJ 45 connector Message waiting indicator Provision for either inline or local plug power Cisco IP Phone 7910 SW This is a single line Cisco IP Phone with the following features Two line 24 char...

Page 12: ...y Application Programming Interface TAPI and Java Telephony API JTAPI service providers enable development of sophisticated converged multimedia applications These APIs support the following Cisco applications in this release Cisco IP SoftPhone Cisco IP Contact Center Cisco IP Interactive Voice Response System Cisco IP Auto Attendant E Services Application Engine In addition third party software v...

Page 13: ...rmat of H 225 RAS specification is used to reduce periodic processing burden on the Cisco MCM CPU Admission Request ARQ enhancements When an intercluster call is initiated the gatekeeper controlled Cisco CallManager in a cluster issues the E 164 address of the destination in its ARQ to the MCM Also the gatekeeper controlled Cisco CallManager in the source cluster accepts the IP address of the dest...

Page 14: ...PI is available through TAC Assistance for application development is not available through TAC Applications development assistance will be made available in the near term through a specifically tasked help desk Until that help desk is available application development support is not available for the XML API Corporate Directory Dialing from Cisco IP Phones The Cisco IP Phone 7940 and Cisco IP Pho...

Page 15: ...de support in the 36XX router gateways was not complete Once complete and tested these gateways will be supported in an AVVID network Cisco VG200 FXO Hookflash Support The added Cisco VG200 FXO hookflash support Symbol NetVision Phones which are configured as H 323 client devices The Cisco VG200 can be configured to provide hookflash feature support from H 323 NetVision phones through Cisco VG200 ...

Page 16: ...TI Route Point Configuration This new page enables administrators to add modify and delete CTI route points A CTI route point is a virtual device that can receive multiple simultaneous calls for the purpose of application controlled redirection Applications that use CTI route points include the Cisco IP Interactive Voice Response System To access this page from the main Cisco CallManager Administr...

Page 17: ...3 0 5a Computer Telephony Integration Computer Telephony Integration serves as the base interface to Cisco CallManager for TAPI and JTAPI applications as well as direct CTI applications such as Cisco WebAttendant Cisco CallManager 3 0 5a allows you to control CTI application usage on a per user basis You can enable CTI application use for a particular user by browsing to entry in the User Global D...

Page 18: ...An intercluster trunk a virtual h 323 gateway interlinks Cisco CallManagers in different clusters Beginning with Cisco CallManager Release 3 0 4 intercluster trunks were configured differently To ensure redundancy and proper failover operation each cluster must configure an intercluster trunk to each Cisco CallManager in the remote cluster with which it shares a link For example assume that you ar...

Page 19: ...w cluster You must also configure the new cluster with intercluster trunks to all of the Cisco CallManagers in the existing clusters Cisco CallManager Integration with Corporate LDAP Directories Cisco CallManager integration with corporate LDAP directories such as Microsoft Active Directory and Netscape Directory Services is not available in Cisco CallManager Release 3 0 5a The availability of thi...

Page 20: ...ated all line appearances change When the shared line is changed only this one appearance now changes CSCdr81185 Windows Media Player may crash when streaming media A problem existed with the co existence of a TAPI service provider and the Windows Media Player If a TAPI service provider is installed the Windows Media Player may hang or generate an error message when streaming media A Cisco CallMan...

Page 21: ...s When Cisco 7960 IP Phone with Cisco CallManager 3 0 7 redirects forwards a call from PSTN to the AU phone via PRI with WS X6608 T1 gateway or Cisco Digital Access Gateway DT24 PSTN side terminates the forwarded call and the originator phone receives no ringback tone A code change fixes this problem CSCdt41472 Cisco WebAttendant client cannot log in because the UserID is already reported as logge...

Page 22: ...erver name when primary DNS suffix is set The software now allows a user to use hostname as Cisco CallManager server name when primary DNS suffix is set CSCdt59773 Cisco IP Phone 7960 is susceptible to a ping attack and may crash and reboot This occurred when scrolling through various menus on the phone while it is under a ping attack This no longer occurs CSCdt62462 Synchronous Data Link SDL rout...

Page 23: ...P returns LINEERR_OPERATIONFAILED The problem occured on Cisco CallManager 3 0 6 with TSP 3 0 0 42 CSCdt72868 The existing route pattern update fails A Cisco CallManager code change inserts an alarm to collect more information when the Cisco CallManager fails to update the local database tables when it receives change notification from database layer CSCdt73576 Deleting multiple CTI route points c...

Page 24: ... online when in reality it is down and has unregistered with the Cisco CallManager This causes CallManager to bar the Cisco Access Digital Trunk GatewayDT 24 from reregistering because it perceives the D channel to be up A Cisco CallManager code change corrects this behavior CSCdt82340 Cisco CallManager does not restart when experiencing race condition Cisco CallManager software modification in th...

Page 25: ...e line soft key button does not answer call A code change allows the user to answer the phone by pressing the line button CSCdt88683 Transfer button fails with call waiting enabled A code change resolves this behavior CSCdt91200 A Cisco Media Convergence Server backup operation hangs when manually initiated A Cisco CallManager code change corrects this behavior CSCdt91533 Changes to ringlist xml c...

Page 26: ...ange ensures that orphaned destinations get cleaned up properly during a redirect of the originator CSCdt95027 Cisco CallManager does not allow simulated phones to register Any device which during registration sends the MaxFramePacketSize as zero during registration cannot register with the Cisco CallManager The device needs to send the correct capabilities to be able to register CSCdt95612 When a...

Page 27: ...lManager Release 3 0 10 CSCdu00792 Calls were getting dropped for constant delay When large packet delays were inserted between gateways and Cisco CallManager some timers were expiring The code change compensates several internal timers for inaccuracy and sets a higher minimum default value for the configurable timer MediaExchangeTimeout Only customers who install Cisco CallManager 3 0 10 for the ...

Page 28: ... only one default router from Unix Dynamic Host configuration Protocol DHCP server Cisco IP Phone 7960 now accepts additional routers CSCdu07051 Cisco CallManager users can have a user ID with an underscore but they cannot log in to CCMUser page with a login name with an underscore The software now accepts an underscore in the user ID CSCdu08613 Cisco uOne port hangs after transfer to a device whe...

Page 29: ...s this behavior CSCdu13710 Dual tone multifrequency DTMF intermittenly fails A Cisco CallManager code change corrects this behavior CSCdu19849 Cisco CallManager may crash when a user performs a directory look up to a partially initialized directory This problem occurred because the directory was not properly configured CSCdu20435 lineSetupTransfer sometimes returns call in ONHOLD not OHPT state Th...

Page 30: ...uring an upgrade Cisco CallManager does not overwrite service parameter values manually configured by the system administrator in Cisco CallManager Administration CMTerminals Firmware CSCdt68876 WS X6608 port resets when setting up a FAX call A code change resolves a problem that was causing a timer to restart which initially caused this caveat CSCdt97510 DTMF tones are sometimes not sent through ...

Page 31: ...onnection speeds with a connection rate of 85 percent or higher Speeds in the V 90 range are possible but not guaranteed CSCdu29527 Phones at remote site continue to reset when secondary is server down A code change incorporates a rewritten algorithm to check for other active connections and the code ping the gateway before marking it as down Table 2 Cisco CallManager Release 3 0 10 Resolved Cavea...

Page 32: ...devices is being deleted This type of error message does not appear for similar devices when they are in use by a device and are being deleted An error message such as Cannot delete ____ because of devices are using it displays Use this type of error message for Route Filters too A Cisco CallManager code change corrects this error message CSCdr79073 AVVID DisplayIEDeliveryFlag True causes no conne...

Page 33: ...ic way caused this behavior A Cisco CallManager code change corrects this behavior CSCds49125 Users must be logged on as the Administrator or install will fail A code change in the install package corrects this problem CSCds55703 Cisco IP Phones do not forward large NFS datagrams This bug was closed because this behavior is a configuration issue Expect data loss when you bring 100 mbps input down ...

Page 34: ...change adds an option to configure outbound setup for PRI devices to include progress indicator There is now a check box on the PRI configuration screen to include PI in setup CSCds87815 AVVID Call group pickup no longer works The types of Call Pickup and methods for handling both Call Pickup and Group Call Pickup are adequately described in Getting Started with the Cisco IP Phone 7960 7940 CSCdt0...

Page 35: ...t from the table after that element is already removed The known problem in the RW hash table implementation multiplies the problem operator has a side effect an attempt to retrieve nonexisting element from the table causes a new element creation The statements are not in the right order to correct this problem CSCdt18455 Conference does not work with two outgoing calls through VG200 gateway The c...

Page 36: ...s behavior CSCdt40324 Wrong events for conference occur during hold function The code now removes an unneeded output to correct this behavior CSCdt40606 Running h 225D on every node causes locations and other problems A Cisco CallManager code change adds a new configuration parameter CSCdt41902 MGCP gateway does not relay DTMF digits The Cisco CallManager sends DTMF digits faster than the gateway ...

Page 37: ...ehavior CSCdt52273 MeetMe conference button does not reset T302 timer A new timer corrects this problem CSCdt52506 CDR database will not be restored When backing up Cisco CallManager databases larger than 2 GB to a local or network drive the file is clipped while being added to the TAR file The backup software was fixed to get rid of a 2 GB limitation CSCdt53123 Cisco CallManager does not register...

Page 38: ...irectingID is not correct when call is redirected and then forwarded A Cisco CallManager code change corrects this behavior CSCdt60194 No dial tone lineOpen failed occurs after TSP regression test A Cisco CallManager code change corrects this behavior CSCdt62354 Cisco CallManager does not reregister with gatekeeper after WAN failure clears A code change corrects this behavior CSCdt66118 With null ...

Page 39: ...r it will not start The forwarding function works as expected after this and gives out a reorder after the timer expires and no digits have been dialed CSCds11354 No ringback occurs on transfer from PSTN calls coming in on IOS gateway With Cisco CallManager 3 0 1 connecting to the PSTN via an H 323 gateway if a call comes into a phone and it is blind transferred to another phone the PSTN side will...

Page 40: ...instantiated at Cisco CallManager reset of gateway The H 323 PerfMon statistics are removed when the H 225D stops CSCds65137 No option exists for Subscriber for called and or calling party i e number type A Cisco CallManager code changes adds support for Subscriber Number option for Calling Called party IE number type in the digital PRI gateway configuration page CSCds66475 Cisco CallManager does ...

Page 41: ...ds89614 Call Pickup stops working Cisco CallManager software modification fixes a call scenario that will break the Call Pickup feature The call pickup table entry needs to be removed after the original destination party has had a Call Forward No Answer put into effect to a new destination and that new destination has a Call Forward setup to another destination CSCds89808 Cisco CallManager crashes...

Page 42: ... 3 1 User Preferences the user manually configures the Auto Attendant name dialing and it will not be populated automatically CSCdt08275 Call forward does not work for the second time with IVR route point A Cisco CallManager code change corrected this problem CSCdt08446 Gatekeeper Device pool change requires resetting the PC A Cisco CallManager code change cor rected this problem CSCdt09642 Deleti...

Page 43: ... to forward the call after the CTI application redirects the call to a new destination CSCdt18313 Select devices button takes you to the wrong web page A Cisco CallManager code change fixed this caveat CSCdt18621 User cannot delete H 323 gateway without receiving error message The error message will not be given if the deletion is successful CSCdt18904 Users cannot insert gatekeepers A Cisco CallM...

Page 44: ...xt call uses the next transcoder device The Cisco Catalyst 6000 DSP Resource device will wait until all the active calls existing in the device become idle then it resets itself and reregisters with the Cisco CallManager CSCdt20674 Manual DA restart causes Cisco CallManager restart The Cisco Access Digital Trunk Gateway DT 24 control process was stopping before a related thread that reads the udp ...

Page 45: ... A Cisco CallManager code change resolves this caveat CSCdt23132 Bandwidth control with shared lines results in only 1 line ringing A Cisco CallManager code change fixes this problem CSCdt25478 Call forwarding on the same phone inherits ring of forwarded lines A Cisco CallManager code change fixes this caveat CSCdt27176 When user resets DT24 gateway Cisco CallManager crashes with DrWatson A Cisco ...

Page 46: ...mber does not work with Cisco uOne A Cisco CallManager code change checks the calling party length field before calling the related function CSCdt39262 Cisco CallManager may allow more calls than limited by Locations The problem was that the bandwidth to be consumed 24 kbps or 80 kbps was an unsigned int and it was being compared for greater than a negative int CSCdt39402 One way audio exists with...

Page 47: ...he Database Layer Service when the server is removed CSCds35388 AVVID Installing Cisco CallManager Release 3 0 document incorrectly instructs the administrator to change the password for Cisco CallManagerAdmin and SQLSvc accounts Installing Cisco CallManager Release 3 0 5 update reflects that you must set the same password for all the Cisco CallManager Admin accounts and the same password for all ...

Page 48: ...r transferController CSCds74306 Transfers across locations do not release all bandwidth resources Bandwidth is now released after transfer CSCds76274 Bandwidth does not return to pool after H 323 intercluster trunk call failure A code change compensates for a failed call and returns bandwidth as expected CSCds78107 A need exists for a new error message from CTI for directory login timeout In the c...

Page 49: ...edia streaming application uses 100 CPU The Cisco CallManager code was changed to recover from a random unhandled internal error causing high CPU usage CSCds87552 Blind transfer from voice mail locks up port Cisco CallManager software has been modified to reset the intercept entry s dnActive field even when it cannot find the active call entry for the ssParty when receiving the ssDataInd msg CSCds...

Page 50: ...rence call CSCds92393 SDL router services are declared dead When stationD process receives the ccNotifyReq message and there is no CI associated with the StationCdpc process before we display the information in CcNotifyReq message one more check needs to be added to make sure there is valid CI to route pattern association otherwise it will crash the Cisco CallManager Table 5 Cisco CallManager Rele...

Page 51: ...d the correct WS X6608 port type CSCdr74342 DCD DC Directory gets suspended due to FileSystem error The problem was due to the file system backup utility locking the file using the win32 LockFile LockFile either allows a shared Read lock or an exclusive Read or Write lock If a shared Read lock has been obtained by a process no process including the one that had first opened the file can write to t...

Page 52: ...eed that no process can deny it DCD write access to its own files once it DCD successfully comes up CSCds18156 Symbol Phone create multiple H225D registered with Line Control The code has been changed to allow only one H225D to register with LineControl CSCds43712 PerfMon statistics appear to be unreliable The Cisco CallManager software has been modified so that the PerfMon statistics appear corre...

Page 53: ...multimedia timer when the DLL is loaded Starting the timer was moved from the loading of the DLL to when the actual loading of the control by the web browser occurs This allows the regsvr32 exe to load and register the DLL CSCds61655 GetCallInfo returns wrong info on call fwded to route point A changed was made previously to save information about the calling called and redirected parties during c...

Page 54: ...low the 3rd and subsequent calls to roll to voice mail or be answered instead of disconnecting or going to fast busy CSCds65046 Server logs out Cisco WebAttendant client when the client is idle for 2 minutes A race condition was causing TCD to corrupt its keepalive tracking registers for some logged on clients This would cause TCD to erroneously determine that the client was dead closing the TCP c...

Page 55: ...to process the heartbeat at normal priority CSCds67147 Illegal characters are accepted when setting user password There are no checks in place when users first enter their password this is causing the problem because there is a check in place when their password gets validated CSCds67766 Install SAenvProperties ini is not updated after the install The silent portion of the install that Automated I...

Page 56: ...d so that the CcRejInd message was sent to the correct process to clear the call with reorder tone CSCds72813 CTI Gigantica crashes when opening provider with ctifw user Cisco CallManager is crashing when user passes a device name bigger than 15 characters The problem is happening as user copies longer than 15 character names in CtiDeviceName variable causing it to have nonnull terminated string T...

Page 57: ...splay names on CTI and phone devices CSCds81073 PRIUser ringback does not perceive reorder tone with CallForward Incorrect Cisco CallManager software has been modified to process the CcInfoReq message in state call_received7 ProcessPn9cuser and call_delivered4 ProcessPn9cnet and ProcessH225Cdpc and if the cause code value in the CcInfoReq is temporary failure send the Disconnect message to disconn...

Page 58: ...blem CSCdr35751 This problem occurs when Call Forward All is cleared from the user preference pages for a DN that is shared by multiple phones that is a multiline When Call Forward All is cleared on a multiline a reset is only sent down to one phone that shares the multiline and the call forward lights are cleared on that phone only The call forward is cleared for the specified DN but the forward ...

Page 59: ...se via services or Cisco CallManager Administration If a long time elapses the memory size will drop However if several services poll the database periodically this may not occur CSCdr49680 When the Cisco Catalyst 6000 8 Port Voice T1 and Services Module is reset while conferences are in progress the Cisco CallManager will not set up any more conferences This occurs when the device re registers wi...

Page 60: ...a Cisco IP Phone to another Cisco IP Phone gets a reorder tone intermittently Nothing on the phone display indicates the reason Further troubleshooting showed that the call was made between locations and it was out of bandwidth The Cisco IP Phone should have displayed the Not Enough Bandwidth message by default CSCdr68109 Cisco CallManager service does not display in Windows 2000 services after su...

Page 61: ...se 3 0 fails The administrator must remove the VoiceMail DNs from NumPlan table when migrating from 2 4 to 3 0 in order to fix this problem CSCds09586 100 CPU utilization occurs on the web server inetinfo This problem occurred when trying to set the Speed Dial on an administrator s phone CSCds10242 Cisco IP Phone 7960 to NetMeeting G 711 calls without MTP have poor audio quality Calls from a Micro...

Page 62: ...endantFlag though for a large site using this flag is not an optimal solution for call completion rate With 1500 FXO ports call completion rate could be reduced by 4 Cisco recommends to spend the initial configuration effort to use Partition and Calling Search Space A combination of these two methods might be the optimal solution CSCds36692 Having in excess of 200 translation patterns causes Cisco...

Page 63: ...ding with the upgrade CSCds69615 SDL router services declared dead with Cisco CallManager 3 0 5a The problem was caused by the network specific facility IE which the Cisco CallManager could not handle correctly The software has been amended CSCds71367 Automated install upgrade does not stop Microsoft SNMP service Microsoft SNMP service now automatically stopps prior to the upgrade CSCds76544 DBL t...

Page 64: ...l setup Workaround No workaround exists CSCdr25206 Line state server does not update the Cisco WebAttendant Workaround Call the phone to update the phone status or go off hook on the phone to update the status CSCdr28947c Transfers from Cisco uOne to invalid extensions by pressing 8 leave the caller in silence For example if a user logs into a mailbox presses 8 to transfer and enters an invalid ex...

Page 65: ...ice degrades noticeably and sometimes severely Workaround Cisco highly recommends that the system be carefully configured so that transcoding between low bit rate codecs is not required No workaround exists for this problem other than limiting the number of calls through a given transcoder device by expanding the number of transcoders available Having at least twice as many transcoders available a...

Page 66: ...e cluster Examples local To remedy the two exceptions to local MIB table updating When deleting a time region or any static item restart the SNMP data collector for the local Cisco CallManager installation to see the update reflected in the MIB table When adding groups and regions to a Cisco CallManager cluster restart the SNMP data collector which will help to update the MIB table In Cisco CallMa...

Page 67: ...wer Workaround Configure a forward on no answer destination for 3000 to point to some arbitrary other phone i e 1006 then you will no longer experience the problem CSCdr48076 Cisco IP Phone 7960 transfer button causes malfunction of Resume button Workaround The workaround is for caller A to go on and off hook and then press the EndCall softkey This will enable the Resume softkey CSCdr53720 Transfe...

Page 68: ...ory choose user press Associate Devices and go to User Device Assignment screen When you check a device box at the bottom of the browser it displays Javascript error Type Javascript into Location for details When you press update the device does not get associated with the user Workaround Use Microsoft Internet Explorer 5 0 CSCdr85945 Incorrect help definitions appear for Hold service parameters H...

Page 69: ... on the first server URLs will be set back again CSCds20133 Call Forward Back fails when Cisco CallManager attempts to use unavailable Catalyst 4000 Access Gateway Module Call Forward Back resource Workaround In the Admin GUI page under the conference bridge page set the number of parties per ad hoc conference to the number of streams that a DSP on the Catalyst 4000 Access Gateway Module provided ...

Page 70: ...ed Established TransferEnd in conference transfer scenario Workaround No workaround exists CSCds50626 STIBOOT caused an exception c0000006H in module MSVBVM50 DLL at 0137 Workaround Do not remove the media during the installation If the media is removed restart the install CSCds50763 Spurious NewCall is created when a redirect is done following an unhold state Workaround No workaround exists for e...

Page 71: ...y place international calls when using Cisco Softphone Workaround Remove the OFFNET option on a international call dialing pattern then you receive 10 seconds of silence before placing the call Decreasing T302 also decreases the time the dial tone plays or time waiting for an interdigit timeout CSCds67113 Cisco IP phone does not forward Network File System NFS datagrams for packet sizes larger tha...

Page 72: ...ccur during normal non automated calling scenarios CSCdt02575 SMDI sends no or wrong info on transfer from Octel Workaround No workaround exists CSCdt04394 Timer set to 0 does not disable the timer Workaround Configure Call Forward No Answer to route calls to a voice mail system or to an attendant CSCdt08062 SNMP incorrectly reports registered phone and gateway counts Workaround No workaround exis...

Page 73: ... on one Computer Telephony Integration CTI port Workaround Configure the Cisco CallManager to have only one line per CTI port device CSCdt27464 Documents for Call Forward Answer do not mention special case of CSS set to none Workaround When the Call Forward All button or Call Forward from the Cisco CallManager user administration are used if the Calling Search Space for Call Forward All is set to ...

Page 74: ...n and the route pattern assigned to the third party voice mail system For example Route Pattern 17050 Partition vm VoiceMailDn 17050 VoiceMailPartition vm CSCdt30584 Cisco Messaging Interface does not start Workaround This is not an error A blank VoiceMailDN is an invalid configuration If using partitions and Calling Search Spaces when configuring CMI verify that the same partition applies to both...

Page 75: ...44611 Cisco WebAttendant Line State Server LSS is not correct when TCD starts Workaround Take any phones that have the line state as not present off hook and put them back on hook Any line state change will update the Cisco WebAttendant directory area CSCdt45118 Abnormally high memory usage occurs by SQL server Workaround Turn off the BAT and ART tools then restart the Cisco CallManager CSCdt45861...

Page 76: ...e Pattern This may cause other ill effects such as causing the Placed Calls directory on the Cisco IP phone to not include the correct number CSCdt57230 Cisco CallManager upgrade adds extra ProcessNode for the same Cisco CallManager Workaround After adding the machine to a domain the customer must change the name of the server in the Cisco CallManager Admin web pages CSCdt57230 Cisco CallManager u...

Page 77: ...n CallManager Administration change the server name to its IP address Then go to Service Control Center and stop and start the Cisco TFTP server CSCdt67779 If more than 100 Call Detail Records CDRs are written per the defined interval the process stops after the first 100 and waits for the next timed interval Workaround Shorten the defined time interval CSCdt67779 Periodic CDR push stops although ...

Page 78: ...karound Decrease the number of digits in the route pattern so the dialed digits equal less than 24 CSCdt94640 Cisco CallManager Release 3 0 8 does not permit the configuration of any ports of slot 6 of a 3660 router configured for Media Gateway Control Protocol MGCP if ports of another slot have been configured Workaround No workaround exists CSCdt95739 Caller ID overwrites a call parked number Wo...

Page 79: ...er for Digital Multiplex System DMS protocol Workaround For the direction of IP phones to Nortel phones only the display field on the line configuration for phones can be set up with a leading space that will fix the problem in one direction For the other direction currently no way exists to remove the extra initial character from the display CSCdu18892 When the publisher is down call forward can ...

Page 80: ...ot uninstall previous version Workaround Manually remove previous Cisco WebAttendant directories shortcuts and registry entries CSCdu42536 Windows 2000 appears to freeze when installing on some IBM xSeries 330s but it is actually just installing slowly Workaround You can wait for about an hour for the install of Windows 2000 to complete You can also select F8 upon boot up and choose Enable Boot Lo...

Page 81: ...tton in Step 8 even though you may think you have solved nothing by performing this workaround CSCdu54108 Cisco WebAttendant does not start if WAUSERS share is down Workaround Your server has to fail back before your Cisco WebAttendant will work properly CSCdu57794 If you have region names containing more than 32 characters upgrading to Cisco CallManager 3 0 10 fails Workaround Before you upgrade ...

Page 82: ...as well as any information that was omitted from the Release 3 0 documents CMTerminals Firmware CSCdr53488 Cisco IP Phone 7960 did not work after a Cisco CallManager was stopped and then restarted after about a 30 minute interval Workaround Using the reset sequence on the phone brings it back into operation CSCdr55189 Cisco IP Phone 7960 takes 7min to work if pvid of tele not equal to pvid of CM W...

Page 83: ...sco CallManager process runs in high priority class CTINewCallAcce ptTimeout Default 4 seconds Specifies timeout interval Timer ensures that for calls made into CTI ports and CTI route points the calls are not suspended so that callers hear only silence if the CTI application controlling the CTI ports route points does not handle the call After the Cisco CallManager notifies the application using ...

Page 84: ...pecific CTI requests LINE_CALL_INITIATE_REQUEST CALL_ACCEPT_REQUEST CALL_ANSWER_REQUEST CALL_BLIND_TRANSFER_REQUE ST CALL_DISCONNECT_REQUEST CALL_HOLD_REQUEST CALL_RETRIEVE_REQUEST CALL_SETUP_CONFERENCE_REQ UEST CALL_SETUP_TRANSFER_REQUE ST DtSilenceFlag Default F Designates whether silence plays When this flag is set the digital gateway does not play silence after receiving the Alert message This...

Page 85: ...affic and signals between Cisco CallManager to Cisco CallManager Note The following list shows that the valid value for IpTosCm2Cm is between 0 and 7 and is represented as follows 0 routine 1 priority 2 immediate 3 flash 4 flashOver 5 critical 6 internet 7 network Table 9 Cisco CallManager Service Parameter Updates ParamName Values Description ...

Page 86: ...r to device Controls class of service of IP traffic and signals between Cisco CallManager to Cisco CallManager Note The following list shows the valid value for IpTosCm2Dvce is between 0 and 7 and is represented as follows 0 routine 1 priority 2 immediate 3 flash 4 flashOver 5 critical 6 internet 7 network Table 9 Cisco CallManager Service Parameter Updates ParamName Values Description ...

Page 87: ...anager This limit on the number of CTI connections is independent of the number of CTI devices that the application can control MaxStationsInitPe rSecond Default 10 Designates throttling the number of phones allowed to concurrently register with Cisco CallManager without being queued Parameter as an integer value ranges usually between 5 and 15 Note If the performance value is set too high phone r...

Page 88: ... UNKNOWN If set to 2 The Numbering Plan Information is set to a PRIVATE PLAN and the Type of Number is set to UNKNOWN ReorderRouteList Default F Specifies when set to true that devices that have the same selection order in a route group and are associated with a route list are re ordered when a call is placed using the associated route list StopRoutingOnOu tOfBandwidthFlag Default F Specifies when...

Page 89: ...cts the associated cause during the release of the call no re routing to the next device in the route list is attempted and the call is released with the associated cause TosBitPosition Default 3 Allows setting a bit between bit 0 and bit 4 along with IPTOS settings to make it compatible with Cisco DIFF SERV Differentiated Service VoiceMailMaximu mHopCount Default 12 Used together with AdvancedCal...

Page 90: ... contains new Cisco Messaging Interface CMI service parameter definitions that were not included in the Release 3 0 Cisco CallManager Administration Guide or the online help for the Cisco CallManager application Caution Do not modify any defaults or settings of the following parameters without the assistance of the Cisco Technical Assistance Center TAC Table 10 Cisco CallManager Service Parameters...

Page 91: ... configured to use different baud rates but the one shown here will frequently be correct CallManagerName This parameter defines the names of the Cisco CallManagers that are going to be used for the CMI primary You can use either the name of a Cisco CallManager or its IP address DataBits CMI connects to the voice mail system via an ETA TIA 232 connection This parameter defines that connection Reco...

Page 92: ...riodically send an invalid DN specifically for the purpose of verifying that the attached Cisco CallManager is functioning properly In this case you can turn off ValidateDns if you know the DN that the Octel system will use as a keepalive By programming that DN into the KeepAliveDn parameter you will ensure that the invalid DN message is returned to the voice mail system when needed OutputDnFormat...

Page 93: ... parameter is one of four required to register an intercept for the voice mail system with which CMI is going to work Note Small systems without a complex dialing plan usually only need the VoiceMailDn parameter The remaining parameters DialingPlan RouteFilter and VoiceMailPartition will default to empty strings SerialPort Cisco CMI connects to the voice mail system via an EIA TIA 232 connection T...

Page 94: ...ager at the rate specified by this numeric parameter Default value 30 seconds Caution Do not change this parameter from the default value unless directed by the Cisco Technical Assistance Center TAC StopBits Cisco CMI connects to the voice mail system via an EIA TIA 232 connection This parameter defines that connection Recommended default value 1 Table 11 CMI Service Parameters Not Included in Rel...

Page 95: ... CallManager If the DN is not found in NumPlan an invalid DN message is sent to the voice mailbox Default value T Note On a system with a lot of traffic to and from the voice mail system you may choose to skip this validation process by setting the ValidateDns parameter default to F VoiceMailPartition CMI requires this parameter is one of four required by to register an intercept for the voice mai...

Page 96: ...stration Guide or the online help for the Cisco CallManager application Default Value Changed for SdlTraceTotalNumFiles Service Parameter SdlTraceTotalNumFiles is a service parameter for the Cisco CallManager service type The default has been changed to 250 This is the correct default for this service parameter Omissions This section contains lists of service parameters for the Cisco CallManager t...

Page 97: ...on Guide and online help for the Cisco CallManager application AlwaysUsePrimeLine CallAcceptTimer CallerId CgpnScreeningIndicator CtiApplicationHeartBeatTime DeviceStatusPollInterval_msec DialPlanPath EnableSNMP EnableStatistics FlashHookDuration_msec GatekeeperRefresh H225BlockSetupDestination MaxDaResponseTimeoutErrorCount MaxNumberOf723Calls MGCPConnectTime MGCPRespTimeout MGCPTimeout RASInboun...

Page 98: ...lp for the Cisco CallManager application AlternateFileLocation1 AlternateFileLocation2 AlternateFileLocation3 AlternateFileLocation4 AlternateFileLocation5 AlternateFileLocation6 AlternateFileLocation7 AlternateFileLocation8 AlternateFileLocation9 AlternateFileLocation10 Cisco Messaging Interface Service Parameters The following list contains the service parameters which can be configured for the ...

Page 99: ...ervice parameters which can be configured for the Cisco IP Voice Media Streaming service type that were omitted from the Release 3 0 Cisco CallManager Administration Guide and online help for the Cisco CallManager application CFB CallCount CFB RunFlag MTP CallCount Cisco Enterprise Service Parameters The following list contains the service parameters which can be configured for the Cisco Enterpris...

Page 100: ...ace is a colon separated list of partition names For example dallas01 dallas02 dallas03 where dallas01 dallas02 and dallas03 are names of partitions Incorrect Definition for HoldType and ToneOnHoldTime The definitions for the Cisco CallManager HoldType and ToneOnHoldTime service parameters are incorrect in the Cisco CallManager Administration Guide and online help for Cisco CallManager Release 3 0...

Page 101: ...nted documentation The CD ROM package is available as a single unit or as an annual subscription Ordering Documentation Cisco documentation is available in the following ways Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace http www cisco com cgi bin order order_root pl Registered Cisco com users can order the Documentation CD ROM thr...

Page 102: ... can obtain documentation troubleshooting tips and sample configurations from online tools For Cisco com registered users additional troubleshooting tools are available from the TAC website Cisco com Cisco com is the foundation of a suite of interactive networked services that provides immediate open access to Cisco information and resources at anytime from anywhere in the world This highly integr...

Page 103: ...g TAC by Using the Cisco TAC Website If you have a priority level 3 P3 or priority level 4 P4 problem contact TAC by going to the TAC website http www cisco com tac P3 and P4 level problems are defined as follows P3 Your network performance is degraded Network functionality is noticeably impaired but most business operations continue P4 You need information or assistance on Cisco product capabilit...

Page 104: ... FrameShare GigaStack IGX Internet Quotient IP VC iQ Breakthrough iQ Expertise iQ FastTrack the iQ Logo iQ Net Readiness Scorecard MGX the Networkers logo Packet RateMUX ScriptBuilder ScriptShare SlideCast SMARTnet TransPath Unity Voice LAN Wavelength Router and WebViewer are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn Discover All That s Possible and Empowering th...

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