Cisco BTS 10200 Softswitch, Troubleshooting Manual

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Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
OL-8723-19
Chapter 9 Security Troubleshooting
Security Events and Alarms
SECURITY (3)
To troubleshoot and correct the cause of the alarm, refer to the “Internet Protocol Security Connection
Down—Security (3)” section on page 9-7 .
Note
Refer to the “Obtaining Documentation and Submitting a Service Request” section on page lvi for
detailed instructions on contacting Cisco TAC and opening a service request.
SECURITY (4)
To monitor and correct the cause of the event, refer to the “Internet Protocol Security Media Terminal
Adapter Key Establish Error—Security (4)” section on page 9-5 .
DESCRIPTION Internet Protocol Security Connection Down (IPSEC Connection Down)
SEVERITY MAJOR
THRESHOLD 100
THROTTLE 0
PRIMARY
CAUSE
The kerberized management server (KMS) fails to establish the pf_key socket with the Internet
Protocol security (IPSEC) engine. This implies that the IPSEC engine is not running and that it may
not be installed.
PRIMARY
ACTION
1. Verify that the IPSEC is installed and running in the kernel.
2. Reboot.
3. If problem persists, call the Technical Assistance Center (TAC). (Contact Cisco TAC.)
DESCRIPTION Internet Protocol Security Media Terminal Adapter Key Establish Error (IPSEC MTA Key Establish
Error)
SEVERITY WARNING
THRESHOLD 100
THROTTLE 0
PRIMARY
CAUSE
A failure to establish the IPSEC keys to a given media terminal adapter (MTA) using Kerberized key
management protocol has occurred.
PRIMARY
ACTION
Validate the kerberos and the MTA device provisioning.