Cisco BTS 10200 Softswitch, Troubleshooting Manual

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Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
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Chapter 4 Call Processing Troubleshooting
Call Processing Events and Alarms
CALLP (36)
To monitor and correct the cause of the event, refer to the “Invalid or Unknown Nature of Address—Call
Processing (36)” section on page 4-29 .
CALLP (37)
To monitor and correct the cause of the event, refer to the “Call Failure—Call Processing (37)” section
on page 4-29 .
Note
Refer to the “Obtaining Documentation and Submitting a Service Request” section on page lvi for
detailed instructions on contacting Cisco TAC and opening a service request.
Prior to contacting Cisco TAC, collect a billing-record for the failed call using the following:
report billing-record orignumber=<string>
DESCRIPTION Invalid or Unknown Nature of Address (Invalid or Unknown NOA)
SEVERITY WARNING
THRESHOLD 100
THROTTLE 0
DATAWORDS NOA Received–FOUR_BYTES
Calling Number–STRING [20]
Called Number–STRING [20]
PRIMARY
CAUSE
The nature of address (NOA) was incorrect in the dial-plan.
PRIMARY
ACTION
Check the provisioning.
DESCRIPTION Call Failure
SEVERITY WARNING
THRESHOLD 100
THROTTLE 0
DATAWORDS Type of Call–FOUR_BYTES
Calling Number–STRING [20]
Called Number–STRING [20]
Failure Indication–STRING [40]
PRIMARY
CAUSE
The call failed for the indication listed in the Failure Indication dataword.
PRIMARY
ACTION
Call Cisco for more information. (Contact Cisco TAC.)