9-5
Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows CE
OL-1375-03
Chapter 9 Troubleshooting
Error Messages
Error Messages
This section provides a list of error messages that may appear during the installation, configuration, or
use of your client adapter. The error messages are listed in alphabetical order, and an explanation as well
as a recommended user action are provided for each message.
Error Message
Authentication attempt timed out. Rerun WLM and try again.
Explanation
The client adapter was unable to LEAP authenticate within a specified amount of time.
Recommended Action
Tap OK. Then open WLM, enter your LEAP credentials, and try to authenticate
again.
Error Message
Can’t delete active profile
Explanation
An attempt was made to delete the active profile, which cannot be removed.
Recommended Action
Tap OK. Then select a different active profile and delete the profile that you
want to remove.
Error Message
Certificate enrollment failed.
Explanation
Your attempt to import a user certificate on a PPC 2002 device failed.
Recommended Action
Re-enter your username, password, and server name for your certificate server
on the Certificate Enrollment screen and tap the Enroll button. If the second attempt also fails, try to
import a new certificate.
Error Message
The certificate server was not found.
Explanation
A certificate server could not be found during certificate enrollment on a PPC 2002
device.
Recommended Action
Re-enter your username, password, and server name for your certificate server
on the Certificate Enrollment screen and tap the Enroll button. If the second attempt also fails, enter
your credentials for a different certificate server on your network.
Error Message
Cisco Aironet Wireless LAN Adapter does not support the connected
device type. Application Manager will make the application available for
installation when a supported device type is connected.
Explanation
The client adapter software does not support the Windows CE device on which the
adapter is being installed. Refer to the
“System Requirements” section on page 2-4
for the list of
Windows CE devices that are supported by the client adapter.
Recommended Action
Tap OK to acknowledge the message and terminate the installation process. To
install the client adapter’s driver and client utilities on a supported Windows CE device, follow the
instructions in the
“Installing the Driver and Client Utilities” section on page 3-2
