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© 2017 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. 

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CALNET 3:  AT&T Unified Communications: Quick reference guide 

Cisco Unified IP phone 8865 

AT&T Unified Communications: Quick reference guide 

Overview 

The Cisco Unified IP phone 8865 is a full-featured IP phone with 720pHD video, wideband 
audio, a hands-free speakerphone, an integrated Ethernet switch and Bluetooth 
compatibility.  It has two USB ports to allow you to charge your personal mobile devices 
while at your desk, and, with Cisco Intelligent Proximity, allows you to easily move calls 
between your desk phone and mobile device.  The 8865 has ten programmable backlit 
line/feature buttons, which can handle multiple calls per line, and four soft keys that guide 
you through all call features and functions. The phone’s camera and 24-bit color graphical 
display provide video calling.  The display also provides scrollable access to calling features.    
 

Cisco Unified IP phone 8865 at a glance 

Phone features 

1.

 

Camera:  Transmits video of you, while on a video call. 

2.

 

LCD screen:  Provides information about calls, messages, soft keys, time, date, etc. 
and projects video while utilizing video calling.  

3.

 

Soft key buttons:  Performs various functions visible on the LCD screen depending 
on the state of the phone.  The MORE key displays additional options. 

4.

 

Navigation cluster:  Navigates through the displayed information on the LCD screen. 

5.

 

Feature buttons:  Access available features or tasks.   

6.

 

Release button:  Ends an active call or session to bring the phone back to an idle 
state. 

7.

 

Hold button:  Places an active call on hold and resumes a held call. 

8.

 

Transfer button:  Initiates either a blind or consultative transfer of an active call. 

9.

 

Conference button:  Initiates a conference with up to 16 participants. 

10.

 

Headset button:  Allows for hands-free communication through a headset.  When 
active, the button is lit. 

11.

 

Speaker button:  Enables hands-free communication.  When active, the button is lit. 

12.

 

Mute button:  Temporarily cancels audio transmission.  When the microphone is 
muted, the button is lit. 

13.

 

Microphone:  Allows for hands-free audio transmission. 

14.

 

Keypad:  Enters digits to be dialed and entries in the Contact Directory. 

15.

 

Volume button:  Controls the incoming audio for handset, headset, speaker, and 
ringer. 

16.

 

Applications button:  Access settings such as call history, user preferences and 
phone settings, such as screen brightness, appearance, and ringtone. 

17.

 

Contacts button:  Provides access personal and corporate directories. 

18.

 

Messages button:  Accesses voicemail messages. 

19.

 

Back button:  Returns to the previous screen or menu. 

20.

 

Handset light strip:  Indicates whether you have an incoming call (flashing red) or a 
new voice message (steady red). 

21.

 

Line buttons:  Access the different phone lines.

Summary of Contents for 8865 AT&T

Page 1: ...and the Globe logo are registered trademarks of AT T Intellectual Property CALNET 3 AT T Unified Communications Quick reference guide Cisco Unified IP phone 8865 CALNET 3 AT T Unified Communications Quick reference guide Cisco Unified IP phone 8865 Version 1 6 ...

Page 2: ...ntellectual Property All rights reserved AT T and the Globe logo are registered trademarks of AT T Intellectual Property Page 2 CALNET 3 AT T Unified Communications Quick reference guide Cisco Unified IP phone 8865 ...

Page 3: ...ing on the state of the phone The MORE key displays additional options 4 Navigation cluster Navigates through the displayed information on the LCD screen 5 Feature buttons Access available features or tasks 6 Release button Ends an active call or session to bring the phone back to an idle state 7 Hold button Places an active call on hold and resumes a held call 8 Transfer button Initiates either a...

Page 4: ... picture to a different quadrant of the screen by pressing the Picture in picture soft key The Swap soft will make your image larger and your caller s image inset Clean your screen with a soft dry cloth Placing a call on hold During an active call Press Hold button or Hold soft key To remove from hold Press Hold again or Resume soft key Notes Music on hold will play if a conference call is put on ...

Page 5: ... Pressing the Hold soft key will allow the other parties to talk amongst themselves but they cannot hear you The initiator can hang up and the other parties will stay connected The initiator is the only person that can add or remove participants from the conference Transferring a call Transferring calls releases the call from your phone Call transfer Allows you to speak privately to the receiving ...

Page 6: ...umber Note The call will remain parked for 60 seconds If the call is not picked up within this time frame it will ring back to the initiator and display Call Park Reversion with the assigned call park number Recent call lists The phone maintains a list of last 150 recent calls Calls in the Recent call lists are grouped if they are to and from the same number and are consecutive View your recent ca...

Page 7: ...ease notify reception or security and provide the room number or have someone wait at the entrance to direct emergency services If a network outage or loss of power Use your cell phone to call emergency services Customizing ring tones This phone has 14 different ringtones that can be set for each line on the phone Press the Applications button Select Settings Select Ringtone Select a line Use the ...

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