Example
Action
Task
Press the line button twice and then press
Forward All
to forward calls on that line.
Press the line button.
Indicators of your line selection include:
•
The selected line is displayed on the
phone screen header.
•
On phones with color screens, the color
of the icon (on the line label) changes
to blue.
Select a line to use a calling feature
(when the line has one or more active
calls).
View All Calls on the Phone
All Calls allows you to view a list, sorted in chronological order (oldest first), of all active calls on all of your
phone lines. You see the normal phone calls as well as shared line, barged calls, and conference calls.
You use this feature if you have multiple lines or if you share lines with other users. With the All Calls view:
•
All active calls display on one place, making it easy to view and interact with calls on any line.
•
When you lift the handset, the phone selects your primary line, which helps prevent inadvertent use of
a shared line for dialing.
•
You can press the flashing amber session button to answer a ringing call on any line. You do not need
to first select the line with the ringing call before answering it.
Your system administrator sets up the All Calls button depending on your call-handling needs and work
environment.
The All Calls button is the session key with an associated icon. When the icon changes, you have missed a
call. Press the icon to view the call history information for the missed call.
Your system administrator can also set up your primary line to automatically display all calls. Your system
administrator can also set up your phone so that after a call completes, the primary line with the All Calls
view displays.
Procedure
Step 1
To view all calls, press
All Calls
.
Step 2
If you do not see the All Calls button, press
Primary Line
.
Answer Calls
Answer allows you to answer the oldest call that is available on all line appearances on your phone, including
Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority
over Held or Park Reversion calls.
Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5
31
Basic Operations
View All Calls on the Phone
