Appendix A Providing Information to Users Via a Website
How Users Obtain Support for the Cisco Unified IP Phone
A-2
Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1
OL-14626-01
How Users Obtain Support for the Cisco Unified IP
Phone
To successfully use some of the features on the Cisco Unified IP Phone (including
speed dial, services, and voice-messaging system options), users must receive
information from you or from your network team or be able to contact you for
assistance. Make sure to provide end users with the names of people to contact for
assistance and with instructions for contacting those people.
Giving Users Access to the User Options Web
Pages
Before a user can access the User Options web pages, you must use
Cisco Unified Communications Manager Administration to add the user to a
standard Cisco Unified Communications Manager end user group: choose
User
Management > User Groups
. For additional information, refer to:
•
Cisco Unified Communications Manager Administration Guide
, “User Group
Configuration” chapter
•
Cisco Unified Communications Manager System Guide
, “Roles and User
Groups” chapter
How Users Access the Online Help System on the
Phone
This Cisco Unified IP Phone 7970 Series provides access to a comprehensive
online help system. To view the main help menu on a phone, press the
?
button
on the phone. If you are already in Help, press
Main
.
Main menu topics include:
•
About Your Cisco Unified IP Phone—Descriptive information about the
phone model
•
How do I...?—Procedures and information about commonly used phone tasks
Summary of Contents for 7970G - IP Phone VoIP
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