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Cisco 7970G - IP Phone VoIP, Administration Manual

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Chapter 9      Troubleshooting and Maintenance

General Troubleshooting Tips

9-18

Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 

OL-14626-01

Loopback condition

A loopback condition can occur when the following 
conditions are met:

  •

The SW Port Configuration option in the 
Network Configuration menu on the phone is set 
to 

10 Half

 

(10-BaseT/half duplex)

  •

The phone receives power from an external 
power supply

  •

The phone is powered down (the power supply is 
disconnected)

In this case, the switch port on the phone can become 
disabled and the following message will appear in 
the switch console log:

HALF_DUX_COLLISION_EXCEED_THRESHO
LD

To resolve this problem, re-enable the port from the 
switch.

One-way audio

When at least one person in a call does not receive 
audio, IP connectivity between phones is not 
established. Check the configurations in routers and 
switches to ensure that IP connectivity is properly 
configures.

Peer to peer image 
distribution fails.

If the peer to peer image distribution fails, the phone 
will default to using the TFTP server to download 
firmware. Access the log messages stored on the 
remote logging machine to help debug the peer to 
peer image distribution feature. 

Note

These log messages are different than the log 
messages sent to the 

 

phone log.

Cisco VT Advantage/ 
Unified Video Advantage 
(CVTA)

If you are having problems getting CVTA to work, 
make sure that the PC Port is enabled, and that CDP 
is enabled on the PC port. 

Table 9-2

Cisco Unified IP Phone Troubleshooting (continued)

Summary

Explanation

Summary of Contents for 7970G - IP Phone VoIP

Page 1: ...man Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Unified IP Phone 7970G 7971G GE Administration Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Text Part Number OL 14626 01 ...

Page 2: ...difying the equipment without Cisco s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment ...

Page 3: ...ness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networking Academy Network Registrar PIX ProConnect ScriptShare SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the pr...

Page 4: ......

Page 5: ...isco Unified IP Phone 7970 Series 1 2 What Networking Protocols Are Used 1 4 What Features are Supported on the Cisco Unified IP Phone 7970 Series 1 9 Feature Overview 1 10 Configuring Telephony Features 1 11 Configuring Network Parameters Using the Cisco Unified IP Phone 1 11 Providing Users with Feature Information 1 12 Understanding Security Features for Cisco Unified IP Phones 1 12 Overview of...

Page 6: ...st for Installing the Cisco Unified IP Phone 7970 Series 1 32 C H A P T E R 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2 1 Understanding Interactions with Other Cisco Unified IP Communications Products 2 2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2 2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2...

Page 7: ...E R 3 Setting Up the Cisco Unified IP Phone 3 1 Before You Begin 3 2 Network Requirements 3 2 Cisco Unified Communications Manager Configuration 3 2 Understanding the Cisco Unified IP Phone 7970 Series Components 3 3 Network and Access Ports 3 3 Handset 3 4 Speakerphone 3 4 Headset 3 5 Audio Quality Subjective to the User 3 5 Connecting a Headset 3 6 Disabling a Headset 3 6 Using External Devices ...

Page 8: ...4 4 Editing Values 4 5 Overview of Options Configurable from a Phone 4 6 Network Configuration Menu 4 7 Device Configuration Menu 4 16 CallManager Configuration Menu 4 16 SIP Configuration Menu SIP Phones Only 4 19 SIP General Configuration Menu 4 19 Line Settings Menu 4 21 Call Preferences Menu 4 22 HTTP Configuration Menu 4 24 Locale Configuration Menu 4 25 NTP Configuration Menu SIP Phones Only...

Page 9: ...27 Adding Users to Cisco Unified Communications Manager 5 27 Managing the User Options Web Pages 5 28 Giving Users Access to the User Options Web Pages 5 28 Specifying Options that Appear on the User Options Web Pages 5 29 C H A P T E R 6 Customizing the Cisco Unified IP Phone 6 1 Customizing and Modifying Configuration Files 6 1 Creating Custom Phone Rings 6 2 Ringlist xml File Format Requirement...

Page 10: ...een SCCP Phones Only 7 17 Call Statistics Screen 7 18 C H A P T E R 8 Monitoring the Cisco Unified IP Phone Remotely 8 1 Accessing the Web Page for a Phone 8 2 Disabling and Enabling Web Page Access 8 3 Device Information 8 4 Network Configuration 8 6 Network Statistics 8 11 Device Logs 8 15 Streaming Statistics 8 15 C H A P T E R 9 Troubleshooting and Maintenance 9 1 Resolving Startup Problems 9 ...

Page 11: ...tion 9 9 Identifying Intermittent Network Outages 9 9 Verifying DHCP Settings 9 9 Checking Static IP Address Settings 9 10 Verifying Voice VLAN Configuration 9 10 Verifying that the Phones Have Not Been Intentionally Reset 9 10 Eliminating DNS or Other Connectivity Errors 9 11 Checking Power Connection 9 12 Troubleshooting Cisco Unified IP Phone Security 9 12 General Troubleshooting Tips 9 15 Gene...

Page 12: ...ing Tutorials SCCP Phones Only A 4 How Users Subscribe to Services and Configure Phone Features A 4 How Users Access a Voice Messaging System A 5 How Users Configure Personal Directory Entries A 6 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A 6 A P P E N D I X B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series B 1 A P P E N D I X C Support...

Page 13: ... Unified Communications Manager formerly Cisco Unified CallManager or other network devices See the Related Documentation section on page 15 for a list of related documentation Audience Network engineers system administrators or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone 7970 Series on the network The tasks described are adm...

Page 14: ...bal changes to the Cisco Unified IP Phone Chapter 5 Configuring Features Templates Services and Users Provides an overview of procedures for configuring telephony features configuring directories configuring phone button and softkey templates setting up services and adding users to Cisco Unified Communications Manager Chapter 6 Customizing the Cisco Unified IP Phone Explains how to customize phone...

Page 15: ...one Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series Cisco Unified Communications Manager Administration These publications are available at the following URL http www cisco com en US products sw voicesw ps556 tsd_products_support_ series_home html Appendix A Providing Information to Users Via a Website Provides suggestions for setting up a website for provid...

Page 16: ... documentation at http www cisco com en US docs general whatsnew whatsnew html Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters dist...

Page 17: ... are in boldface italic font Arguments for which you supply values are in italics Elements in square brackets are optional x y z Alternative keywords are grouped in braces and separated by vertical bars x y z Optional alternative keywords are grouped in brackets and separated by vertical bars string A nonquoted set of characters Do not use quotation marks around the string or the string will inclu...

Page 18: ...Preface Document Conventions 18 Cisco Unified IP Phone 7970G 7971G GE Administration Guide for Cisco Unified Communications Manager 6 1 OL 14626 01 ...

Page 19: ...nd services The phones also support security features that include file authentication device authentication signaling encryption and media encryption The Cisco Unified IP Phone 7970 Series provides a color touchscreen support for up to eight line or speed dial numbers context sensitive online help for buttons and features and a variety of other sophisticated functions The Cisco Unified IP Phone l...

Page 20: ...nfiguring and Installing Cisco Unified IP Phones page 1 26 Caution Using a cell mobile or GSM phone or two way radio in close proximity to a Cisco Unified IP Phone might cause interference For more information refer to the manufacturer documentation of the interfering device Understanding the Cisco Unified IP Phone 7970 Series Figure 1 1 shows the main components of the Cisco Unified IP Phone 7970...

Page 21: ...us Green steady Active call Green flashing Held call Amber steady Privacy in use Amber flashing Incoming call Red steady Remote line in use shared line or BLF status 2 Footstand adjustment button Allows you to adjust the angle of the phone base 3 Display button Awakens the touchscreen from sleep mode or disables it for cleaning No color Ready for input Green flashing Disabled Green steady Sleep mo...

Page 22: ...9 Volume button Controls the handset headset and speakerphone volume off hook and the ringer volume on hook 10 Speaker button Toggles the speakerphone on or off 11 Mute button Toggles the Mute feature on or off 12 Headset button Toggles the headset on or off 13 Navigation button Allows you to scroll through menus and highlight items When the phone is on hook displays phone numbers from your Placed...

Page 23: ...such as auxiliary VLAN ID per port power management details and Quality of Service QoS configuration information with the Cisco Catalyst switch Cisco Peer to Peer Distribution Protocol CPPDP CPPDP is a Cisco proprietary protocol used to form a peer to peer hierarchy of devices CPPDP is also used to copy firmware or other files from peer devices to neighboring devices CPPDP is used by the Peer Firm...

Page 24: ... Phone implements the IEEE 802 1X standard by providing support for the EAP MD5 option for 802 1X authentication When 802 1X authentication is enabled on the phone you should disable the PC port and voice VLAN Refer to the Supporting 802 1X Authentication on Cisco Unified IP Phones section on page 1 22 for additional information Internet Protocol IP IP is a messaging protocol that addresses and se...

Page 25: ...ttp www cisco com en US tech tk 652 tk701 technologies_white_pape r0900aecd804cd46d shtml Real Time Control Protocol RTCP RTCP works with Real Time Transport Protocol RTP to provide QoS data such as jitter latency and round trip delay on RTP streams RTCP is disabled by default but you can enable it on a per phone basis using Cisco Unified Communications Manager For more information see the Network...

Page 26: ... messaging set that allows communications between call control servers and endpoint clients such as IP Phones SCCP is proprietary to Cisco Systems Cisco Unified IP Phones use SCCP for call control You can configure the Cisco Unified IP Phone to use either SCCP or Session Initiation Protocol SIP Session Description Protocol SDP SDP is the portion of the SIP protocol that determines which parameters...

Page 27: ...ing topics Transport Layer Security TLS TLS is a standard protocol for securing and authenticating communications When security is implemented Cisco Unified IP Phones use the TLS protocol when securely registering with Cisco Unified Communications Manager Trivial File Transfer Protocol TFTP TFTP allows you to transfer files over the network On the Cisco Unified IP Phone TFTP enables you to obtain ...

Page 28: ...onfigure on a phone but if your network requires it you can manually configure an IP address TFTP server and subnet mask For instructions on configuring the network settings on the Cisco Unified IP Phones see Chapter 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality For e...

Page 29: ...ng other tasks See the Telephony Features Available for the Phone section on page 5 2 and Cisco Unified Communications Manager Administration Guide for additional information For more information about the Cisco Unified Communications Manager Administration application refer to Cisco Unified Communications Manager documentation including Cisco Unified Communications Manager System Guide You can al...

Page 30: ...ucts_support_ series_home html From this site you can access various user guides including wallet cards In addition to providing users with documentation it is important to inform them about available Cisco Unified IP Phone features including features specific to your company or network and about how to access and customize those features if appropriate For a summary of some of the key information...

Page 31: ...cations Manager Security Guide Table 1 2 shows where you can find additional information about security in this and other documents Table 1 2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics Topic Reference Detailed explanation of security including set up configuration and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phon...

Page 32: ...allManager Configuration Menu section on page 4 16 Items on the Security Configuration menu that you access from the Device Configuration menu on the phone See the Security Configuration Menu section on page 4 38 Items on the Security Configuration menu that you access from the Settings menu on the phone See the Security Configuration Menu section on page 4 46 Unlocking the CTL file See the CTL Fi...

Page 33: ...figuration and choose Settings Device Configuration Security Configuration For more information see Chapter 4 Configuring Settings on the Cisco Unified IP Phone Note Most security features are available only if a certificate trust list CTL is installed on the phone For more information about the CTL refer to Configuring the Cisco CTL Client chapter in the Cisco Unified Communications Manager Secur...

Page 34: ...for more information Device authentication Occurs between the Cisco Unified Communications Manager server and the phone when each entity accepts the certificate of the other entity Determines whether a secure connection between the phone and a Cisco Unified Communications Manager should occur and if necessary creates a secure signaling path between the entities using TLS protocol Cisco Unified Com...

Page 35: ...keys are in transport Signaling encryption SCCP phones only Ensures that all SCCP signaling messages that are sent between the device and the Cisco Unified Communications Manager server are encrypted CAPF Certificate Authority Proxy Function Implements parts of the certificate generation procedure that are too processing intensive for the phone and it interacts with the phone for key generation an...

Page 36: ...munications Manager Administration Disabling PC port Disabling Gratuitous ARP GARP Disabling PC Voice VLAN access Disabling access to the Setting menus or providing restricted access that allows access to the User Preferences menu and saving volume changes only Disabling access to web pages for a phone Note You can view current settings for the PC Port Disabled GARP Enabled and Voice VLAN enabled ...

Page 37: ...d and Authenticated Phone Calls page 1 19 Device Configuration Menu page 4 16 Security Restrictions page 1 25 Identifying Encrypted and Authenticated Phone Calls When security is implemented for a phone you can identify authenticated or encrypted phone calls by icons on the screen that is on the phone In an authenticated call all devices participating in the establishment of the call are authentic...

Page 38: ...ure conference call is established using this process 1 A user initiates the conference from a secure phone encrypted or authenticated security mode 2 Cisco Unified Communications Manager assigns a secure conference bridge to the call 3 As participants are added Cisco Unified Communications Manager verifies the security mode of each phone encrypted or authenticated and maintains the secure level f...

Page 39: ...secure conference bridges Table 1 4 Call Security Interactions When Using Barge Initiator s Phone Security Level Feature Used Call Security Level Results of Action Non secure Barge Encrypted call Call barged and identified as non secure call Secure encrypted Barge Authenticated call Call barged and identified as authenticated call Secure authenticated Barge Encrypted call Call barged and identifie...

Page 40: ...ecure conference Secure encrypted or authenticated Conference Encrypted or secure Conference remains secure When one participant tries to hold the call with MOH the MOH does not play Secure encrypted Join Encrypted or authenticated Secure conference bridge Conference remains secure encrypted or authenticated Non secure cBarge All participants are encrypted Secure conference bridge Conference chang...

Page 41: ...s through mechanism Cisco Unified IP Phones provide a proxy EAPOL Logoff mechanism If the locally attached PC is disconnected from the IP phone the LAN switch would not see the physical link fail because the link between the LAN switch and the IP phone is maintained To avoid compromising network integrity the IP phone sends an EAPOL Logoff message to the switch on behalf of the downstream PC which...

Page 42: ... switches support multi domain authentication The switch configuration determines whether you can connect a PC to the phone PC port Enabled If you are using a switch that supports multi domain authentication you can enable the PC port and connect a PC to it In this case Cisco Unified IP Phones support proxy EAPOL Logoff to monitor the authentication exchanges between the switch and the attached PC...

Page 43: ...ation Security Restrictions A user cannot barge into an encrypted call if the phone that is used to barge is not configured for encryption When barge fails in this case a reorder tone fast busy tone plays on the phone on which the user initiated the barge If the initiator phone is configured for encryption the barge initiator can barge into an authenticated or nonsecure call from the encrypted pho...

Page 44: ...ications Manager System Guide After you have set up the IP telephony system and configured system wide features in Cisco Unified Communications Manager you can add IP phones to the system The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager page 1 26 Installing Cisco Uni...

Page 45: ...uide and to the Cisco Unified IP Phone Configuration chapter in Cisco Unified Communications Manager Administration Guide Checklist for Configuring the Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager Table 1 6 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager Administration The lis...

Page 46: ...ommunications Manager user to associate with the phone Phone usage information that affects phone button template softkey template phone features IP Phone services or phone applications Provides list of configuration requirements for setting up phones Identifies preliminary configuration that you need to perform before configuring individual phones such as phone button templates or softkey templat...

Page 47: ... number and presence group Adds primary and secondary directory numbers and features associated with directory numbers to the phone Refer to Cisco Unified Communications Manager Administration Guide Directory Number Configuration chapter Creating a Cisco Unity Voice Mailbox section See the Telephony Features Available for the Phone section on page 5 2 Step 5 Customize softkey templates Adds delete...

Page 48: ...an IP phone service or URL Refer to Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Adding a Cisco Unified IP Phone Service to a Phone Button section Step 9 Add user information by configuring required fields Required fields are indicated by an asterisk for example User ID and last name Note Assign a password for User Options web pages and PIN...

Page 49: ...tep 10 Associate a user to a user group Assigns users a common list of roles and permissions that apply to all users in a user group Administrators can manage user groups roles and permissions to control the level of access and therefore the level of security for system users Refer to the Cisco Unified Communications Manager Administration Guide End User Configuration chapter End User Configuratio...

Page 50: ...r system and user needs For detailed procedures and information refer to the sources in the list Table 1 7 Checklist for Installing the Cisco Unified IP Phones 7970 Series Configuration Step and Purpose For More Information Step 1 Choose the power source for the phone Power over Ethernet PoE External power supply Determines how the phone receives power See the Providing Power to the Phone section ...

Page 51: ...ess for TFTP Server 1 Using DHCP The IP address is automatically assigned and the Cisco Unified IP Phone is directed to a TFTP Server Note Consult with the network administrator if you need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP Without DHCP You must configure the IP address TFTP server subnet mask domain name and default router locally on the phone ...

Page 52: ...e and features work correctly Refer to Cisco Unified IP Phone 7970 Series Guide Step 8 Provide information to end users about how to use their phones and how to configure their phone options Ensures that users have adequate information to successfully use their Cisco Unified IP Phones See Appendix A Providing Information to Users Via a Website Table 1 7 Checklist for Installing the Cisco Unified I...

Page 53: ... Series and Cisco Unified Communications Manager DNS and DHCP servers TFTP servers and switches It also describes options for powering phones For related information about voice and IP communications refer to this URL http www cisco com en US partner products sw voicesw index html This chapter provides an overview of the interaction between the Cisco Unified IP Phone 7970 Series and other key comp...

Page 54: ...d Communications Manager page 2 2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN page 2 3 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Cisco Unified Communications Manager is an open and industry standard call processing system Cisco Unified Communications Manager software sets up and tears down calls between phones integrat...

Page 55: ...ied Communications Manager Administration go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager http www cisco com kobayashi sw center sw voice shtml Related Topic Telephony Features Available for the Phone page 5 2 UnderstandingHowtheCiscoUnifiedIPPhoneInteractswiththe VLAN The Cisco Unified IP Phone 7970 Series have an internal Ethe...

Page 56: ...number of phones to be added to an existing network where there are not enough IP addresses for each phone For more information refer to the documentation included with a Cisco switch You can also access related documentation at this URL http www cisco com en US products hw switches tsd_products_support_categ ory_home html Related Topics Understanding the Phone Startup Process page 2 10 Network Co...

Page 57: ...isco Unified IP Phone Series uses the CP PWR CUBE 3 power supply External power Provided through the Cisco Unified IP Phone Power Injector The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone Functioning as a midspan device the injector delivers inline power to the attached phone The Cisco Unified IP Phone Power Injector is connected between a switch port and the I...

Page 58: ...tch Phone Screen Brightness Cisco Unified IP Phone 7970G Cisco prestandard PoE from a switch that supports a maximum of 7 W power per port with bidirectional power negotiation enabled 6 3 W Approx 1 2 Cisco prestandard PoE from a Cisco Switch that supports 7 W or 15 4 W power per port without bidirectional power negotiation 6 3 W Approx 1 2 IEEE 802 3af Class 3 power from a Cisco switch without bi...

Page 59: ...e of a power failure or disruption you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing Obtaining Additional Information about Power For related information about power refer to the documents shown in Table 2 3 These documents provide information about these topics Cisco switches that work with the Cisco Unified IP Phone 7970 Series The Cisco...

Page 60: ...n if the device security mode in the configuration file is set to Authenticated and the CTL file on the phone has a valid certificate for Cisco Unified Communications Manager the phone establishes a TLS connection to Cisco Unified Communications Manager Otherwise the phone establishes a TCP connection For SIP phones a TLS connection requires that the transport protocol in the phone configuration f...

Page 61: ...he first time If auto registration is not enabled and the phone has not been added to the Cisco Unified Communications Manager database the phone registration request will be rejected In this case the phone resets and attempts to register repeatedly If the phone has registered before the phone accesses the configuration file named SEPmac_address cnf xml where mac_address is the MAC address of the ...

Page 62: ...d Phone Image The Cisco Unified IP Phone has non volatile flash memory in which it stores firmware images and user defined preferences At startup the phone runs a bootstrap loader that loads a phone image stored in flash memory Using this image the phone initializes its software and hardware See the Resolving Startup Problems section on page 9 2 3 Configuring VLAN If the Cisco Unified IP Phone is ...

Page 63: ... assign an alternative TFTP server to use instead of the one assigned by DHCP See the Network Configuration Menu section on page 4 7 See the Resolving Startup Problems section on page 9 2 6 Requesting the CTL file The TFTP server stores the certificate trust list CTL file This file contains a list of Cisco Unified Communications Managers and TFTP servers that the phone is authorized to connect to ...

Page 64: ...d ID After obtaining the file from the TFTP server the phone attempts to make a connection to the highest priority Cisco Unified Communications Manager on the list If security is implemented the phone makes a TLS connection Otherwise it makes a non secure TCP connection If the phone was manually added to the database Cisco Unified Communications Manager identifies the phone If the phone was not ma...

Page 65: ...es with Auto Registration and TAPS page 2 15 Adding Phones with Cisco Unified Communications Manager Administration page 2 16 Adding Phones with BAT page 2 17 Table 2 5 provides an overview of these methods for adding phones to the Cisco Unified Communications Manager database Table 2 5 Methods for Adding Phones to the Cisco Unified Communications Manager Database Method Requires MAC Address Notes...

Page 66: ...to the phone Quickly enter phones into the Cisco Unified Communications Manager database and modify any settings such as the directory numbers from Cisco Unified Communications Manager Move auto registered phones to new locations and assign them to different device pools without affecting their directory numbers Note Cisco recommends you use auto registration to add less than 100 phones to your ne...

Page 67: ...tomatically disabled When you configure the cluster for non secure mode through the Cisco CTL client auto registration is automatically enabled Related Topics Adding Phones with Auto Registration and TAPS page 2 15 Adding Phones with Cisco Unified Communications Manager Administration page 2 16 Adding Phones with BAT page 2 17 Adding Phones with Auto Registration and TAPS You can add phones with a...

Page 68: ...ration is automatically disabled When you configure the cluster for non secure mode through the Cisco CTL client auto registration is automatically enabled Refer to Cisco Unified Communications Manager Bulk Administration Guide for detailed instructions about BAT and about TAPS Related Topics Adding Phones with Auto Registration page 2 14 Adding Phones with Cisco Unified Communications Manager Adm...

Page 69: ...BAT page 2 17 Adding Phones with BAT Cisco Unified Communications Manager Bulk Administration Tool BAT a standard Cisco Unified Communications Manager application enables you to perform batch operations which includes registration on multiple phones To add phones using BAT only not in conjunction with TAPS you first need to obtain the appropriate MAC address for each phone For information about de...

Page 70: ...verting a New Phone from SCCP to SIP A new unused phone is set for SCCP by default To convert this phone to SIP perform these steps Procedure Step 1 Take one of these actions To auto register the phone set the Auto Registration Phone Protocol parameter in Cisco Unified Communications Manager Administration to SIP To provision the phone using the Bulk Administration Tool BAT choose the appropriate ...

Page 71: ...o SIP To access BAT from Cisco Unified Communications Manager Administration choose Bulk Administration Phones Migrate Phones SCCP to SIP For detailed information refer to Cisco Unified Communications Manager Bulk Administration Guide Converting an In Use Phone from SIP to SCCP To convert a phone that is in use in your network from SIP to SCCP perform these steps For more information Cisco Unified...

Page 72: ...CP From Cisco Unified Communications Manager Administration choose System Enterprise Parameters 2 Install the phones 3 Change the Auto Registration Protocol enterprise parameter to SIP 4 Auto register the SIP phones Determining the MAC Address of a Cisco Unified IP Phone Several of the procedures that are described in this manual require you to determine the MAC address of a Cisco Unified IP Phone...

Page 73: ...lling the Cisco Unified IP Phone page 3 7 Attaching the Cisco Unified IP Phone Expansion Module 7914 SCCP Phones Only page 3 10 Adjusting the Placement of the Cisco Unified IP Phone page 3 12 Verifying the Phone Startup Process page 3 15 Configuring Startup Network Settings page 3 17 Configuring Security on the Cisco Unified IP Phone page 3 17 Note Before you install a Cisco Unified IP phone you m...

Page 74: ...ns Manager Release 6 0 or higher installed in your network and configured to handle call processing IP network that supports DHCP or manual assignment of IP address gateway and subnet mask Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager If the Cisco Unified Communications Manager server is located in a different time zone than the phones the pho...

Page 75: ...lable for the Phone section on page 5 2 for details In Cisco Unified Communications Manager you can add users to the database and associate them with specific phones In this way users gain access to web pages that allow them to configure items such as call forwarding speed dialing and voice messaging system options See the Adding Users to Cisco Unified Communications Manager section on page 5 27 f...

Page 76: ...e can also obtain inline power from a switch over this connection See the Providing Power to the Phone section on page 2 4 for details Use the PC access port to connect a network device such as a computer to the phone You must use a straight through cable on this port Handset The handset is designed especially for use with a Cisco Unified IP Phone It includes a light strip that indicates incoming ...

Page 77: ...headsets can cause a remote party to hear a voice echo when speaking to a Cisco Unified IP Phone user Cisco Systems recommends the use of good quality headsets that are screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of headsets and their proximity to other devices such as cell phones and two way radios some audio noise may still occur The prima...

Page 78: ...uttons to adjust the ear piece volume and to mute the speech path from the headset microphone Disabling a Headset You can disable the headset by using Cisco Unified Communications Manager Administration If you do so you also will disable the speakerphone To disable the headset from Cisco Unified Communications Manager Administration choose Device Phone and locate the phone that you want to modify ...

Page 79: ...l devices cables and connectors The system will perform adequately when suitable devices are attached using good quality cables and connectors Caution In European Union countries use only external headsets that are fully compliant with the EMC Directive 89 336 EC Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it S...

Page 80: ...to the Phone section on page 2 4 4 Connect a Category 3 or 5 straight through Ethernet cable from the switch to the 10 100 SW port Cisco Unified IP Phone 7970 or the 10 100 1000 SW port Cisco Unified IP Phone 7971G GE Each Cisco Unified IP Phone ships with one Ethernet cable in the box See the Network and Access Ports section on page 3 3 for guidelines 5 Connect a Category 3 or 5 straight through ...

Page 81: ...P Phone Figure 3 2 Cisco Unified IP Phone 7970 Series Rear Cable Connections 1 DC adapter port DC48V 5 Access port 1000 appears on the Cisco Unified IP Phone 7971G GE only 2 Power supply with DC Connector 6 Handset port 3 Power cable with AC wall plug 7 Headset port 4 Network port 1000 appears on the Cisco Unified IP Phone 7971G GE only 1 130055 AUX 10 100 1000 SW 10 100 1000 PC DC48V 7 5 4 3 2 6 ...

Page 82: ...r the Cisco Unified IP Phone Expansion Module 7914 to determine the number of line appearances and speed dial buttons See the Modifying Phone Button Templates section on page 5 25 for details The Cisco Unified IP Phone Expansion Module 7914 is not compatible with SIP phones You can attach a Cisco Unified IP Phone Expansion Module 7914 to a phone When you initially add the phone to Cisco Unified Co...

Page 83: ...nd Expansion Module Template Information section Step 6 Add support for expansion modules To add one expansion module in the Module 1 field choose 7914 14 Button Line Expansion Module To add a second expansion module in the Module 2 field choose 7914 14 Button Line Expansion Module In the Firmware Load Information section there are two fields for specifying the firmware load for Modules 1 and 2 Yo...

Page 84: ...eral different angles in 7 5 degree increments from flat to 60 degrees You can also mount the phone to the wall by using the footstand or by using the optional locking wall mount kit Adjusting Cisco Unified IP Phone Footstand and Phone Height You can adjust the footstand adjustment plate on the Cisco Unified IP Phone to the height that provides optimum viewing of the phone screen See Figure 3 4 fo...

Page 85: ...ng the Placement of the Cisco Unified IP Phone The security slot can accommodate a lock up to 20 mm Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone See Figure 3 3 Figure 3 3 Connecting a Cable Lock to the Cisco Unified IP Phone 7970 Series 144477 ...

Page 86: ...on of the phone parts Before You Begin To ensure that the handset attaches securely to a wall mounted phone remove the handset wall hook from the handset rest rotate the hook 180 degrees and reinsert the hook Turning the hook exposes a lip on which the handset catches when the phone is vertical For an illustrated procedure refer to Installing the Wall Mount Kit for the Cisco Unified IP Phone at ht...

Page 87: ...one Startup Process After the Cisco Unified IP Phone has power connected to it the phone begins its startup process by cycling through these steps 1 These buttons flash on and off in sequence Headset Only if the handset is off hook when the phone powers up In this case hang up the handset within 3 seconds or the phone launches its secondary load instead of its primary load 1 Footstand adjustment b...

Page 88: ... of green flashes will continue while the phone begins a software update procedure If the phone performs this procedure the following buttons light to indicate progress Headset Phone is waiting for the network and completing CDP and DHCP configuration A DHCP server must be available in your network Mute Phone is downloading images from the TFTP server Speaker Phone is writing images to its flash m...

Page 89: ...rk IP address IP subnet mask Default gateway IP address TFTP server IP address You may also configure these optional settings as necessary Domain name DNS server IP address Collect this information and see the instructions in Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone The security features protect against several threats includin...

Page 90: ...e should have a CAPF certificate The CAPF certificate must exist in the usr local cm security certs folder in every server in the cluster The CAPF is running and configured Refer to Cisco Unified Communications Manager Security Guide for more information To configure an LSC on the phone perform the following procedure Depending on how you have configured the CAPF this procedure installs an LSC upd...

Page 91: ...y Configuration menu so you can monitor progress When the procedure completes successfully the phone will display Installed or Not Installed The LSC install update or removal process can take a long time to complete You can stop the process at any time by pressing the Stop softkey from the Security Configuration menu Settings must be unlocked before you can press this softkey When the phone succes...

Page 92: ... Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone 3 20 Cisco Unified IP Phone 7970G 7971G GE Administration Guide for Cisco Unified Communications Manager 6 1 OL 14626 01 ...

Page 93: ...h menus on the phone This chapter includes the following topics Configuration Menus on the Cisco Unified IP Phone 7970 Series page 4 1 Overview of Options Configurable from a Phone page 4 6 Network Configuration Menu page 4 7 Device Configuration Menu page 4 16 Security Configuration Menu page 4 46 Configuration Menus on the Cisco Unified IP Phone 7970 Series The Cisco Unified IP Phone includes th...

Page 94: ...enu section on page 4 46 Before you can change option settings on the Network Configuration menu you must unlock options for editing See the Unlocking and Locking Options section on page 4 4 for instructions For information about the keys you can use to edit or change option settings see the Editing Values section on page 4 5 You can control whether a phone user has access to phone settings by usi...

Page 95: ...ess to the Settings menu Disabled Prevents access to the Settings menu Restricted Allows access to the User Preferences menu and allows volume changes to be saved Prevents access to other options on the Settings menu If you cannot access an option on the Settings menu check the Settings Access field Procedure Step 1 Press the Settings button to access the Settings menu Step 2 Perform one of these ...

Page 96: ...ears on the configuration menus When options are unlocked and accessible for modification an unlocked padlock icon appears on these menus To unlock or lock options press This action either locks or unlocks the options depending on the previous state Note If a Settings Menu password has been provisioned SIP phones present an Enter password prompt after you enter Make sure to lock options after you ...

Page 97: ...utomatically advances to allow you to enter the next letter To enter a period for example in an IP address press the period softkey or press on the keypad Press the softkey if you make a mistake This softkey deletes the character to the left of the cursor Press the Cancel softkey before pressing the Save softkey to discard any changes that you have made Note The Cisco Unified IP Phone provides sev...

Page 98: ...Settings Configurable from the Phone Category Description Network Configuration Menu Option DHCP settings Dynamic Host Configuration Protocol DHCP automatically assigns IP address to devices when you connect them to the network Cisco Unified IP Phones enable DHCP by default DHCP Enabled DHCP Address Released IP settings If you do not use DHCP in your network you can make IP settings manually Domai...

Page 99: ...figuration menu see the Displaying a Configuration Menu section on page 4 3 Note The phone also has a Network Configuration menu that you access directly from the Settings menu For information about the options on that menu see the Network Configuration section on page 4 41 Before you can change an option on this menu you must unlock options as described in the Unlocking and Locking Options sectio...

Page 100: ...uration Time in seconds after a failover that the link between the phone and a Cisco Unified Communications Manager server must remain stable with no link flapping before the phone falls back from SRST to the Cisco Unified Communications Manager server Use Cisco Unified Communications Manager Administration to modify MAC Address Unique Media Access Control MAC address of the phone Display only Can...

Page 101: ... options in this table 1 Unlock network configuration options 2 Set the DHCP Enabled option to No 3 Scroll to the IP Address option press the Edit softkey and then enter a new IP Address 4 Press the Validate softkey and then press the Save softkey Subnet Mask Subnet mask used by the phone 1 Unlock network configuration options 2 Set the DHCP Enabled option to No 3 Scroll to the Subnet Mask option ...

Page 102: ...server is listed in the CTL file on the phone you must unlock the CTL file before you can save changes to the TFTP Server 1 option In this case the phone will delete the CTL file when you save changes to the TFTP Server 1 option For information about the CTL file refer to Cisco Unified Communications Manager Security Guide For information about unlocking the CTL file see the Security Configuration...

Page 103: ...CTL file see to the Security Configuration Menu section on page 4 46 1 Unlock the CTL file if necessary 2 Unlock network configuration options 3 Enter an IP address for the TFTP Server 1 option 4 Scroll to the TFTP Server 2 option press the Edit softkey and then enter a new backup TFTP server IP address 5 Press the Validate softkey and then press the Save softkey Default Router 1 Default Router 2 ...

Page 104: ... then enter a new DNS server IP address 4 Press the Validate softkey 5 Repeat Steps 3 and 4 as needed to assign backup DNS servers 6 Press the Save softkey Operational VLAN ID Auxiliary Virtual Local Area Network VLAN configured on a Cisco Catalyst switch in which the phone is a member If the phone has not received an auxiliary VLAN this option indicates the Administrative VLAN If neither the auxi...

Page 105: ...ing 3 Press the Validate softkey and then press the Save softkey DHCP Enabled Indicates whether DHCP is being used by the phone 1 Unlock network configuration options 2 Scroll to the DHCP Enabled option and press the No softkey to disable DHCP or press the Yes softkey to enable DHCP 3 Press the Save softkey DHCP Address Released Releases the IP address assigned by DHCP 1 Unlock network configurati...

Page 106: ...0 100 1000 SW on the Cisco Unified IP Phone 7971G GE Valid values Auto Negotiate 10 Half 10 BaseT half duplex 10 Full 10 BaseT full duplex 100 Half 100 BaseT half duplex 100 Full 100 BaseT full duplex 1000 Full 1000 BaseT full duplex If the phone is connected to a switch configure the port on the switch to the same speed duplex as the phone or configure both to auto negotiate If you change the set...

Page 107: ...e port on the switch to the same speed duplex as the phone or configure both to auto negotiate If you change the setting of this option you must change the SW Port Configuration option to the same setting 1 Unlock network configuration options 2 Scroll to the PC Port Configuration option and then press the Edit softkey 3 Scroll to the setting that you want and then press the Select softkey 4 Press...

Page 108: ...P Configuration Menu SIP Phones Only page 4 19 Call Preferences Menu page 4 22 HTTP Configuration Menu page 4 24 Locale Configuration Menu page 4 25 UI Configuration Menu page 4 27 Media Configuration Menu page 4 30 Power Save Configuration Menu page 4 36 Ethernet Configuration Menu page 4 37 Security Configuration Menu page 4 38 QoS Configuration Menu page 4 40 Network Configuration page 4 41 For...

Page 109: ...ion on the CallManager Configuration menu will show the Cisco Unified Communications Manager server IP address or name and one of the states shown in Table 4 3 An option may also display one of more of the designations or icons shown in Table 4 4 Table 4 3 Cisco Unified Communications Manager Server States State Description Active Cisco Unified Communications Manager server from which the phone is...

Page 110: ...ied Communications Manager Administration Guide You configure an SRST router address in the Cisco Unified Communications Manager Administration SRST Reference Configuration window choose System SRST You configure an SRST reference in the Device Pool Configuration window choose System Device Pool TFTP Indicates that the phone was unable to register with a Cisco Unified Communications Manager listed...

Page 111: ...tion Menu Options Option Description To Change Preferred CODEC Displays the CODEC to use when a call is initiated This value will always be set to none Display only cannot configure Out of Band DTMF Displays the configuration of the out of band signaling for tone detection on the IP side of a gateway The Cisco Unified IP Phone SIP supports out of band signaling by using the AVT tone method This va...

Page 112: ...ons Manager Administration choose Device Device Settings SIP Profile End Media Port Displays the end Real Time Transport Protocol RTP range for media From Cisco Unified Communications Manager Administration choose Device Device Settings SIP Profile Backup Proxy Displays the IP address of the backup proxy server or gateway This value will always be set to USECALLMANAGER Display only cannot configur...

Page 113: ...rver This value will always be set to USECALLMANAGER Display only cannot configure Outbound Proxy Port Displays the port number of the outbound proxy server This value will always be set to 5060 Display only cannot configure NAT Enabled Displays if Network Address Translation NAT is enabled This value will always be set to false Display only cannot configure NAT Address Displays the WAN IP address...

Page 114: ...name configured for the line Use Cisco Unified Communications Manager Administration to modify Authentication Name Displays the name used by the phone for authentication if a registration is challenged by the call control server during initialization Use Cisco Unified Communications Manager Administration to modify Display Name Displays the identification the phone uses for display for caller iden...

Page 115: ... Communications Manager Administration choose Call Routing Directory Number Call Hold Ringback Indicates whether the call hold ringback feature is enabled Yes or disabled No for the phone From Cisco Unified Communications Manager Administration choose Device Device Settings SIP Profile Stutter Msg Waiting Indicates whether stutter message waiting is enabled Yes or disabled No for the phone From Ci...

Page 116: ...ich the phone obtains Cisco Unified IP Phone services From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Messages URL URL of the server from which the phone obtains message services Use Cisco Unified Communications Manager Administration to modify Device Phone Phone Configuration Information URL URL of the help text that appears on the phone From Cisco...

Page 117: ...ministration choose Device Phone Phone Configuration Idle URL Time Number of seconds that the phone has not been used and no menu is open before the XML service specified in the Idle URL option is activated From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Table 4 8 HTTP Configuration Menu Options continued Option Description To Change Table 4 9 Local...

Page 118: ...n choose Device Phone Phone Configuration Network Locale Version Version of the network locale loaded on the phone Display only Cannot configure NTP Configuration SIP phones only Provides access to the NTP Configuration Menu For more information see the NTP Configuration Menu SIP Phones Only section on page 4 26 Display only Cannot configure Table 4 9 Locale Configuration Menu Options continued Op...

Page 119: ... the line that is in use When this option is enabled the phone shifts the call focus to the line with the most recent incoming call Default Disabled From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration BLF for Call Lists Indicates whether the Busy Lamp Field BLF is enabled for call lists From Cisco Unified Communications Manager Administration choose Sys...

Page 120: ... disabled all automatic focus changes including Auto Line Select are disabled regardless of their setting Default Enabled From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration more Softkey Timer Indicates the number of seconds that additional softkeys are displayed after the user presses more If this timer expires before the user presses another softkey t...

Page 121: ...ser interface Values Enabled The user can configure the Wideband Headset option in the Audio Preferences menu on the phone choose User Preferences Audio Preferences Wideband Headset Disabled The value of the Wideband Headset option in Cisco Unified Communications Manager Administration gets used see Media Configuration Menu page 4 30 Default Enabled Use Cisco Unified Communications Manager Adminis...

Page 122: ...ded Table 4 12 describes the options on this menu Wideband Handset UI Control Indicates whether the user can configure the Wideband Handset option in the phone user interface Values Enabled The user can configure the Wideband Handset option in the Audio Preferences menu on the phone choose User Preferences Audio Preferences Wideband Handset Disabled The value of the Wideband Handset option in Cisc...

Page 123: ...nabled on the phone From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Speaker Enabled Indicates whether the speakerphone is enabled on the phone From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Video Capability Enabled SCCP phones only Indicates whether the phone can participate in video calls when conne...

Page 124: ...The beep tone first sounds when a call is answered You may want to notify your users if you enable this option Default Disabled Related Parameters Recording Tone Local Volume Recording Tone Remote Volume Recording Tone Duration Other related parameters Beep tone frequency in hz the length of the beep tone called duration and how often the beep tone plays called interval are defined on a per Networ...

Page 125: ... current volume setting on the phone Default 100 See also Recording Tone From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Recording Tone Remote Volume Indicates the loudness setting for the beep tone that the remote party receives The remote party is the party who is on a call with the party whose phone has the Recording Tone option enabled Range 0 p...

Page 126: ...eep tone See also Recording Tone From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Wideband Headset Indicates whether wideband is enabled or disabled for the headset Default Disabled If Wideband Headset UI Control is enabled you or the user can use the phone and choose User Preferences Audio Preferences Wideband Headset If Wideband Headset UI Control ...

Page 127: ...hone will be enabled for a wideband handset only if the phone was shipped with a wideband handset If Wideband Handset UI Control is enabled you or the user can choose User Preferences Audio Preferences Wideband Handset If Wideband Handset UI Control is disabled use Cisco Unified Communications Manager Administration and choose Device Phone Phone Configuration to set this value Note If you allowed ...

Page 128: ... G 722 codec to Cisco Unified Communications Manager If enabled default and if each endpoint in the attempted call supports G 722 in its capabilities set Cisco Unified Communications Manager will choose G 722 for the call Note When a phone is registered with a Cisco Unified Communications Manager that does not support this setting the default is Disabled Use Cisco Unified Communications Manager Ad...

Page 129: ...e time shown in the Display On Time option From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Display Idle Timeout Length of time that the phone is idle before the display turns off Applies only when the display was off as scheduled and was turned on by an end user by pressing a button on the phone touching the touchscreen or lifting the handset From C...

Page 130: ... to disabled the internal switch begins forwarding packets immediately When forwarding delay is set to enabled the internal switch waits 8 seconds before forwarding packets between the PC port and the switch port Default is disabled From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Span to PC Port Indicates whether the phone will forward packets trans...

Page 131: ...ptions Option Description To Change PC Port Disabled Indicates whether the access port on the phone is enabled or disabled Note If disabled video will not work on this phone even if video is enabled From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous Address Resolution Protoco...

Page 132: ...ceiving data sent and received by the phone Set this setting to Yes enabled if an application that requires monitoring of the phone s traffic is running on the PC These applications include monitoring and recording applications and network monitoring software From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Web Access Enabled Indicates whether web ac...

Page 133: ...directly from the Settings menu For information about the options on that menu see the Network Configuration Menu section on page 4 7 Table 4 16 QoS Configuration Menu Options Option Description To Change DSCP For Call Control Differentiated Services Code Point DSCP IP classification for call control signaling From Cisco Unified Communications Manager Administration choose System Enterprise Parame...

Page 134: ...hone contacts the designated server for the firmware upgrade Note The Load Server option allows you to specify an alternate TFTP server for phone upgrades only The phone continues to use TFTP Server 1 or TFTP Server 2 to obtain configuration files The Load Server option does not provide management of the process and of the files such as file transfer compression or deletion From Cisco Unified Comm...

Page 135: ...ranch deployment scenarios over bandwidth limited WAN links When enabled it allows the phone to discover like phones on the subnet that are requesting the files that make up the firmware image and to automatically assemble transfer hierarchies on a per file basis The individual files making up the firmware image are retrieved from the TFTP server by only the root phone in the hierarchy and are the...

Page 136: ...Communications Manager Administration choose Device Phone Phone Configuration CDP PC Port Indicates whether CDP is enabled on the PC port default is enabled Enable CDP on the PC port when Cisco VT Advantage Unified Video Advantage CVTA is connected to the PC port CVTA does not work without CDP interaction with the phone Note When CDP is disabled in Cisco Unified Communications Manager a warning is...

Page 137: ...d switch port CDP values are shown on the Settings menu From Cisco Unified Communications Manager Administration choose Device Phone LLDP PC Port Enables and disables Link Layer Discovery Protocol LLDP on the PC port Use this setting to force the phone to use a specific discovery protocol Settings include Enabled default Disabled From Cisco Unified Communications Manager Administration choose Devi...

Page 138: ...ying a Configuration Menu section on page 4 3 Note The phone also has a Security Configuration menu that you access from the Device menu For information about the security options on that menu see the Security Configuration Menu section on page 4 38 Table 4 18 describes the options in the security configuration menu LLDP Power Priority Advertises the phone s power priority to the switch enabling t...

Page 139: ...n Cisco Unified Communications Manager Security Guide LSC Indicates whether a locally significant certificate used for the security features is installed on the phone Yes or is not installed on the phone No For information about how to manage the LSC for your phone refer to the Using the Certificate Authority Proxy Function chapter in Cisco Unified Communications Manager Security Guide CTL File Di...

Page 140: ...urity Configuration CTL File CAPF Server Displays the IP address and the port of the CAPF that the phone uses For more information about this server refer to the Using the Certificate Authority Proxy Function section in Cisco Unified Communications Manager Security Guide 802 1X Authentication Allows you to enable 802 1X authentication for this phone See the 802 1X Authentication and Status section...

Page 141: ...onfiguring the Cisco CTL Client section in Cisco Unified Communications Manager Security Guide Communications Manager TFPT Server IP address of a Cisco Unified Communications Manager and TFTP server used by the phone Also displays a certificate icon if a certificate is installed for this server If neither the primary TFTP TFTP Server 1 server nor the backup TFTP server TFTP Server 2 is listed in t...

Page 142: ...k the CTL file After you change and save the TFTP Server 1 or the TFTP Server 2 option the CTL file will be locked automatically Note When you press the Unlock softkey it changes to Lock If you decide not to change the TFTP Server 1 or TFTP Server 2 option press the Lock softkey to lock the CTL file Trust List Menu The Trust List menu displays information about all of the servers that the phone tr...

Page 143: ... Manager and TFTP server used by the phone Also displays a certificate icon if a certificate is installed for this server For more information about these settings refer to the Configuring the Cisco CTL Client section in Cisco Unified Communications Manager Security Guide CAPF Server IP address of the CAPF used by the phone Also displays a certificate icon if a certificate is installed for this se...

Page 144: ... 802 1X authentication using the following menu options described in the following rows Device ID Shared Secret Realm Choose Settings Security Configuration 802 1X Authentication EAP MD5 Device ID Derivative of the phone s model number and unique MAC address displayed in this format CP model SEP MAC Display only Cannot configure Shared Secret Choose a password to use on the phone and on the authen...

Page 145: ...Real Time Status Option Description To Change 802 1X Authentication Status Real time progress of the 802 1X authentication status displaying one of the following states Disabled 802 1X is disabled and transaction was not attempted Disconnected Physical link is down or disconnected Connecting Trying to discover or acquire the authenticator Acquired Authenticator acquired awaiting authentication to ...

Page 146: ...ter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu 4 54 Cisco Unified IP Phone 7970G 7971G GE Administration Guide for Cisco Unified Communications Manager 6 1 OL 14626 01 ...

Page 147: ...rocedures Cisco Unified Communications Manager documentation provides detailed instructions for these procedures For suggestions about how to provide users with information about features and what information to provide see Appendix A Providing Information to Users Via a Website For information about setting up phones in non English environments see Appendix C Supporting International Users This c...

Page 148: ...on the phone refer to Cisco Unified IP Phone Features A Z Note Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions For more information about service parameters and the functions that they control refer to Cisco Unified Communications Manager Administration Guide Table 5 1 Telephony Features for the ...

Page 149: ...d Communications Manager System Guide Voice Mail Connectivity to Cisco Unified Communications Manager chapter Auto Answer Connects incoming calls automatically after a ring or two Auto Answer works with either the speakerphone or the headset For more information refer to Cisco Unified Communications Manager Administration Guide Configuring Directory Numbers chapter Auto pickup Allows a user to use...

Page 150: ...es the cBarge softkey For more information refer to Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager Features and Services Guide Barge and Privacy chapter Block external to external transfer Prevents users from transferring an ...

Page 151: ... incoming calls to another number Call forward options include Call Forward All Call Forward Busy Call Forward No Answer and Call Forward No Coverage For more information refer to Cisco Unified Communications Manager Administration Guide Directory Number Configuration chapter Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Specifying Options that Appear on the Use...

Page 152: ...ration Guide Call Park chapter Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager Features and Services Guide Call Park chapter Call pickup Allows users to redirect a call that is ringing on another phone within their pickup group to their phone You can configure an audio and or visual alert for the primary line on the phone This ...

Page 153: ...er to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager System Guide Understanding Route Plans chapter Cisco Unified Communications Manager Features and Services Guide Call Display Restrictions chapter Caller ID Blocking Allows users to block their phone numbers or e mail addresses from displaying on phones that have caller ident...

Page 154: ...les managers and their assistants to work together more effectively by providing a call routing service enhancements to phone capabilities for the manager and desktop interfaces that are primarily used by the assistant For more information refer to Cisco Unified Communications Manager Administration Guide Cisco Unified CM Assistant Configuration Wizard chapter Cisco Unified Communications Manager ...

Page 155: ... add or remove participants also allows any conference participant to join together two standard conferences on the same line For more information refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter The service parameter Advance Adhoc Conference disabled by default in Cisco Unified Communications Manager Administration allows you to enable these features Note...

Page 156: ...eed dial access to the directed call park number Note If you implement Directed Call Park avoid configuring the Park softkey This prevents users from confusing the two Call Park features For more information refer to Cisco Unified Communications Manager Features and Services Guide Call Park and Directed Call Park chapter Direct transfer SCCP phones only Allows users to connect two calls to each ot...

Page 157: ...llowing DND related parameters are configurable in Cisco Unified Communications Manager Administration Do Not Disturb Choose Device Phone Phone Configuration DND Incoming Call Alert Choose the type of alert to play on a phone for incoming calls when DND is active This parameter is located on both the Common Phone Profile window and the Phone Configuration window Phone Configuration takes precedenc...

Page 158: ...ide Cisco Unified Communications Manager Extension Mobility and Phone Login Features chapter Fast Dial Service Allows a user to enter a Fast Dial code to place a call Fast Dial codes can be assigned to phone numbers or Personal Address Book entries See Services in this table For more information refer to Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Services Conf...

Page 159: ...usic on Hold in this table for information See also Hold Reversion in this table Hold Reversion Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user Reverting calls are distinguished from incoming calls by a single ring or beep depending on the new call indicator setting for the line This notification repeats at int...

Page 160: ...m Guide Understanding Route Plans chapter Immediate Divert Allows a user to transfer a ringing connected or held call directly to a voice messaging system When a call is diverted the line becomes available to make or receive new calls For more information refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager Features and Ser...

Page 161: ... assign the phone as the default intercom device for the intercom line Cisco Unified CallManager Feature and Services Guide Release 6 1 Intercom chapter Cisco Unified CallManager Feature and Services Guide Release 6 1 Cisco Extension Mobility chapter Join SCCP phones only Allows users to join two or more calls that are on one line to create a conference call and remain on the call For more informa...

Page 162: ...ed For more information refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager Features and Services Guide Malicious Call Identification chapter Meet Me conference Allows a user to host a Meet Me conference in which other participants call a predetermined number at a scheduled time For more information refer to Cisco Unified ...

Page 163: ... Precedence and Preemption MLPP SCCP phones only Provides a method of prioritizing calls within your phone system Use this feature when users work in an environment where they need to make and receive urgent or critical calls For more information refer to Cisco Unified Communications Manager Features and Services Guide Multilevel Precedence and Preemption chapter Music on hold Plays music while ca...

Page 164: ...ons Manager Features and Services Guide Presence chapter Private Line Automated Ringdown PLAR The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off hook This can be useful for phones that are designated for calling emergency or hotline numbers Refer to Cisco Unified Communications Manager System Gui...

Page 165: ...tion refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager Features and Services Guide Quality Report Tool chapter Redial Allows users to call the most recently dialed phone number by pressing a softkey Requires no configuration Ring setting Identifies ring type used for a line when a phone has another active call For more i...

Page 166: ...ameter is set For more information about security see the Overview of Supported Security Features section on page 1 15 For additional information refer to these Cisco Unified Communications Manager System Guide Conference Bridges chapter Cisco Unified Communications Manager Administration Guide Conference Bridge Configuration chapter Cisco Unified Communications Manager Security Guide Services All...

Page 167: ...Unified IP Phones chapter Silent Monitoring Allows a supervisor to silently monitor an active call The supervisor cannot be heard by either party on the call The user might hear an intermittent tone beep tone during a call when it is being monitored Note The intercom feature is disabled when a call is being monitored or recorded For more information refer to the Cisco Unified Communications Manage...

Page 168: ...ration Guide Time Period Configuration chapter Cisco Unified Communications Manager System Guide Time of Day Routing chapter Touchscreen illumination disabling Allows user to disable touchscreen illumination on a phone which would override other rules that determine when the touchscreen gets illuminated To provide this feature you must implement the Display URI which includes configuring the lengt...

Page 169: ...deo support SCCP phones only Enable video support on the phone For more information refer to Cisco Unified Communications Manager Administration Guide Conference Bridge Configuration chapter Cisco Unified Communications Manager System Guide Understanding Video Telephony chapter Cisco VT Advantage Administration Guide Overview of Cisco VT Advantage chapter Voice messaging system Enables callers to ...

Page 170: ...for more information Configuring Corporate Directories Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol LDAP directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager Authentication establishes a user s right to access the system Authoriza...

Page 171: ...er Options web pages You must provide users with a URL and login information To synchronize with Microsoft Outlook users must install the TABSynch utility which is provided by you To obtain the TABSynch software to distribute to users choose Application Plugins from Cisco Unified Communications Manager Administration then locate and click Cisco Unified IP Phone Address Book Synchronizer Modifying ...

Page 172: ...button and a softkey at the same time For more information about softkey templates see Configuring Softkey Templates page 5 26 Configuring Softkey Templates Using Cisco Unified Communications Manager Administration you can manage softkeys associated with applications that are supported by the Cisco Unified IP Phone 7970 Series Cisco Unified Communications Manager supports two types of softkey temp...

Page 173: ...ion provides a graphical user interface GUI for limited end user configuration of IP Phone applications Before you set up services gather the URLs for the sites that you want to set up and verify that users can access those sites from your corporate IP telephony network To set up these services choose Device Device Settings Phone Services from Cisco Unified Communications Manager Administration Re...

Page 174: ...ion To add users in batches use the Bulk Administration Tool This method also enables you to set an identical default password for all users Refer to Cisco Unified Communications Manager Bulk Administration Guide for details Managing the User Options Web Pages From the User Options web page users can customize and control several phone features and settings For detailed information about the User ...

Page 175: ...ges at your site To specify the options that appear on the User Options web pages follow these steps Procedure Step 1 From Cisco Unified Communications Manager Administration choose System Enterprise Parameters The Enterprise Parameters Configuration window displays Step 2 In the CCMUser Parameters area specify whether a parameter appears on the User Options web pages by choosing one of these valu...

Page 176: ... 5 Configuring Features Templates Services and Users Managing the User Options Web Pages 5 30 Cisco Unified IP Phone 7970G 7971G GE Administration Guide for Cisco Unified Communications Manager 6 1 OL 14626 01 ...

Page 177: ...c page 6 9 Configuring the Idle Display page 6 9 Automatically Disabling the Cisco Unified IP Phone Touchscreen page 6 11 Customizing and Modifying Configuration Files You can modify configuration files for example edit the xml files and add customized files for example custom ring tones call back tones phone backgrounds to the TFTP directory You can modify files and add customized files to the TF...

Page 178: ... default set of additional phone ring sounds that are implemented in software as pulse code modulation PCM files The PCM files along with an XML file named Ringlist xml that describes the ring list options that are available at your site exist in the TFTP directory on each Cisco Unified Communications Manager server For more information see the Cisco TFTP chapter in Cisco Unified Communications Ma...

Page 179: ...t uses the following simple tag set to describe the information CiscoIPPhoneRingList Ring DisplayName FileName Ring CiscoIPPhoneRingList The following characteristics apply to the definition names You must include the required DisplayName and FileName for each phone ring type DisplayName defines the name of the custom ring for the associated PCM file that will display on the Ring Type menu of the ...

Page 180: ...s these file format requirements Configuring a Custom Phone Ring To create custom phone rings for the Cisco Unified IP Phone 7970 Series follow these steps Procedure Step 1 Create a PCM file for each custom ring one ring per file Ensure the PCM files comply with the format guidelines that are listed in the PCM File Requirements for Custom Ring Types section on page 6 4 Step 2 Place the new PCM fil...

Page 181: ...re stored on the TFTP server used by the phone By storing your own PNG files and editing the XML file on the TFTP server you can designate the background images from which users can choose In this way you can provide custom images such as your company logo The following sections describe how you can customize the background images that are available at your site by creating your own PNG files and ...

Page 182: ...full size image The following example shows a List xml file that defines two images The required Image and URL attributes must be included for each image The TFTP URI that is shown in the example is the only supported method for linking to full size and thumbnail images HTTP URL support is not provided List xml Example CiscoIPPhoneImageList ImageItem Image TFTP Desktops 320x212x12 TN Fountain png ...

Page 183: ... Series only Includes up to 12 bit color 4096 colors You can use more than 12 bit color but the phone will reduce the color palette to12 bit before displaying the image For best results reduce the color palette of an image to 12 bit when you create a PNG file Tip If you are using a graphics program that supports a posterize feature for specifying the number of tonal levels per color channel set th...

Page 184: ... files in another location You can use these backup copies if the customized files are overwritten when you upgrade Cisco Unified Communications Manager Step 4 Use a text editor to edit the List xml file See the List xml File Format Requirements section on page 6 5 for the location of this file formatting requirements and a sample file Step 5 Save your modifications and close the List xml file Not...

Page 185: ...ions Manager Administration affect whether wideband is supported for this Cisco Unified Communications Manager server or a specific phone Advertise G 722 Codec From Cisco Unified Communications Manager Administration choose System Enterprise Parameters The default value of this enterprise parameter is True which means that all Cisco Unified IP Phone Series that are registered to this Cisco Unified...

Page 186: ...r the following information Specifying the URL of the idle display XML service For a single phone Idle field on the Cisco Unified Communications Manager Phone configuration window For multiple phones simultaneously URL Idle field on the Cisco Unified Communications Manager Enterprise Parameters configuration window or the Idle field in the Bulk Administration Tool BAT Specifying the length of time...

Page 187: ...s off Press any button on the phone If you press a button other than the Display button the phone will take the action designated by that button in addition to turning on the display Touch the touchscreen Lift the handset When you turn the display on it remains on until the phone has remained idle for a designated length of time then it turns off automatically Note You can use the Display button t...

Page 188: ...t on the days specified in the Days Display Not Active field Enter the time in this field in 24 hour format where 0 00 is midnight For example to automatically turn the display on at 7 00 a m 0700 enter 7 00 To turn the display on at 2 00 p m 1400 enter 14 00 If this field is blank the display will automatically turn on at 0 00 Display On Duration Length of time that the display remains on after t...

Page 189: ... off as scheduled and was turned on by an end user by pressing a button on the phone touching the touchscreen or lifting the handset Enter the value in this field in the format hours minutes For example to turn the display off when the phone is idle for 1 hour and 30 minutes after an end user turns the display on enter 1 30 The default value is 0 30 Display On When Incoming Call Disable enable aut...

Page 190: ...mizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Touchscreen 6 14 Cisco Unified IP Phone 7970G 7971G GE Administration Guide for Cisco Unified Communications Manager 6 1 OL 14626 01 ...

Page 191: ...ormation Screen section on page 7 2 Status menu Provides access to screens that display the status messages network statistics and firmware versions For more information see the Status Menu section on page 7 3 You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information and obtain other related info...

Page 192: ...alled load running on the phone Display only Cannot configure Boot Load ID Identifier of the factory installed load running on the phone Display only Cannot configure Serial Number Serial number of the phone Display only Cannot configure CTL Displays the MD5 hash of the certificate trust list CTL file that is installed in the phone If no CTL file is installed on the phone this field displays No If...

Page 193: ...on about the firmware running on the phone For more information see the Firmware Versions Screen section on page 7 16 Expansion Module s SCCP phones only Displays the Expansion Module s screen which shows information about the Cisco Unified IP Phone Expansion Module 7914 if connected to the phone For more information see the Expansion Module s Screen SCCP Phones Only section on page 7 17 LSC Indic...

Page 194: ...Status Messages screen displays the 10 most recent status messages that the phone has generated You can access this screen at any time even if the phone has not finished starting up Table 7 2 describes the status messages that might display This table also includes actions you can take to address errors To display the Status Messages screen follow these steps Procedure Step 1 Press the Settings bu...

Page 195: ...e Cisco Unified Communications Manager database If the phone has not been added to the Cisco Unified Communications Manager database the TFTP server generates a CFG File Not Found response Phone is not registered with Cisco Unified Communications Manager You must manually add the phone to Cisco Unified Communications Manager if you are not allowing phones to auto register See the Adding Phones wit...

Page 196: ...file refer to Cisco Unified Communications Manager Security Guide CTL update failed The phone could not update its certificate trust list CTL file Problem with the CTL file on the TFTP server For more information refer to Cisco Unified Communications Manager Security Guide DHCP timeout DHCP server did not respond Network is busy The errors should resolve themselves when the network load reduces No...

Page 197: ...802 1X Authentication option on the phone For more information see the 802 1X Authentication and Status section on page 4 51 DNS timeout DNS server did not respond Network is busy The errors should resolve themselves when the network load reduces No network connectivity between the DNS server and the phone Verify the network connections DNS server is down Check configuration of DNS server DNS unkn...

Page 198: ...PPath directory or were not valid The locale was not changed Check that the following files are located within subdirectories in the TFTPPath directory Located in subdirectory with same name as network locale tones xml Located in subdirectory with same name as user locale glyphs xml dictionary xml kate xml dictionary xml Failed The phone attempted an 802 1X transaction but authentication failed Au...

Page 199: ...d Communications Manager Administration There is a problem with the CTL file and the key for the server from which files are obtained is bad In this case run the CTL client and update the CTL file making sure that the proper TFTP servers are included in this file File not found The phone cannot locate on the TFTP server the phone load file that is specified in the phone configuration file Make sur...

Page 200: ... the software file is of the wrong type Check the load ID assigned to the phone from Cisco Unified Communications Manager choose Device Phone Verify that the load ID is entered correctly Load rejected HC The application that was downloaded is not compatible with the phone s hardware Occurs if you were attempting to install a version of software on this phone that did not support hardware changes o...

Page 201: ...tion choose Device Phone No CTL installed A certificate trust list CTL file is not installed in the phone Occurs if security is not configured If security is configured CTL file does not exist on the TFTP server For more information refer to Cisco Unified Communications Manager Security Guide No default router DHCP or static configuration did not specify a default router If the phone has a static ...

Page 202: ... assistance Successful MD5 The phone attempted an 802 1X transaction and authentication achieved The phone achieved 802 1X authentication TFTP access error TFTP server is pointing to a directory that does not exist If you are using DHCP verify that the DHCP server is pointing to the correct TFTP server If you are using static IP addresses check configuration of TFTP server See the Network Configur...

Page 203: ...ng a static IP address the phone may be configured with the wrong TFTP server address In this case enter the correct TFTP server address in the Network Configuration menu on the phone If the TFTP server address is correct there may be a problem with the CTL file In this case run the CTL client and update the CTL file making sure that the proper TFTP servers are included in this file TFTP timeout T...

Page 204: ... Rx Frames Tx Frames and Rx Broadcasts statistics to 0 press the Clear softkey To exit the Network Statistics screen press the Exit softkey Timed Out Supplicant attempted 802 1X transaction but timed out due the absence of an authenticator Authentication typically times out if 802 1X authentication is not configured on the switch Version error The name of the phone load file is incorrect Make sure...

Page 205: ...ized TCP timeout CM closed TCP TCP Bad ACK CM reset TCP CM aborted TCP CM NAKed KeepaliveTO Failback Phone Keypad Phone Re IP Reset Reset Reset Restart Phone Reg Rej Load Rejected HC CM ICMP Unreach Phone Abort Cause of the last reset of the phone Elapsed Time Amount of time that has elapsed since the phone last rebooted Port 1 Link state and connection of the PC port for example Auto 100 Mb Full ...

Page 206: ...ess the Settings button Step 2 Select Status Step 3 Select Firmware Versions To exit the Firmware Version screen press the Exit softkey Table 7 4 Firmware Version Information Item Description Load File Load file running on the phone App Load ID Identifies the JAR file running on the phone JVM Load ID Identifies the Java Virtual Machine JVM running on the phone OS Load ID Identifies the operating s...

Page 207: ...on module if necessary In the Expansion Module s screen a statistic preceded by A is for the first expansion module A statistic preceded by B is for the second expansion module To display the Expansion Module s screen follow these steps Procedure Step 1 Press the Settings button Step 2 Select Status Step 3 Select Expansion Module s To exit the Expansion Module s screen press the Exit softkey Table...

Page 208: ...istics not available on the phone For more information about remote monitoring see Chapter 8 Monitoring the Cisco Unified IP Phone Remotely A single call can have multiple voice streams but data is captured for only the last voice stream A voice stream is a packet stream between two endpoints If one endpoint is put on hold the voice stream stops even though the call is still connected When the cal...

Page 209: ...ote This number is not necessarily identical to the number of RTP voice packets received since the call began because the call might have been placed on hold TxType Type of voice stream transmitted RTP streaming audio from codec G 729 G 711 u law G 711 A law or Lin16k TxSize Size of voice packets in milliseconds in the transmitting voice stream TxCnt Number of RTP voice packets transmitted since v...

Page 210: ...from 5 excellent to 1 bad This score is based on audible concealment events due to frame loss in the preceding 8 second interval of the voice stream For more information see the Monitoring the Voice Quality of Calls section on page 9 22 Note The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses Avg MOS LQK Average MOS LQK score observed for the entire voice str...

Page 211: ...frames to speech frames in preceding 3 second interval of active speech If using voice activity detection VAD a longer interval might be required to accumulate 3 seconds of active speech Max Conceal Ratio Highest interval concealment ratio from start of the voice stream Conceal Secs Number of seconds that have concealment events lost frames from the start of the voice stream includes severely conc...

Page 212: ... Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Menu 7 22 Cisco Unified IP Phone 7970G 7971G GE Administration Guide for Cisco Unified Communications Manager 6 1 OL 14626 01 ...

Page 213: ...at you can obtain from the phone s web page You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information directly from a phone For more information see Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone For more information about troubleshooting the Cisco Unified IP Pho...

Page 214: ...r the phone in Cisco Unified Communications Manager by choosing Device Phone Phones registered with Cisco Unified Communications Manager display the IP address at the top of the Phone Configuration window On the phone press the Settings button choose Network Configuration and then scroll to the IP Address option Step 2 Open a web browser and enter the following URL where IP_address is the IP addre...

Page 215: ...nks to individual log files For more information see the Device Logs section on page 8 15 Core Dumps Includes hyperlinks to individual dump files Status Messages Displays up to the 10 most recent status messages that the phone has generated since it was last powered up For more information see the Device Logs section on page 8 15 Debug Display Displays messages that might be useful to the Cisco TA...

Page 216: ...sabling web access also affects any serviceability application that relies on web access Device Information The Device Information area on a phone s web page displays device settings and related information for the phone Table 8 1 describes these items To display the Device Information area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2...

Page 217: ...ation about the phone Device Type Indicates hardware type For example phone displays for all phone models Device Description Displays the name of the phone that is associated with the indicated model type Product Identifier Specifies the phone model Version Identifier1 Represents the hardware version of the phone Serial Number Displays the phone s unique serial number Time Time obtained from the D...

Page 218: ... 8 2 and then click the Network Configuration hyperlink Table 8 2 Network Configuration Area Items Item Description DHCP Server IP address of the Dynamic Host Configuration Protocol DHCP server from which the phone obtains its IP address BOOTP Server Indicates whether the phone obtains its configuration from a Bootstrap Protocol BootP server MAC Address Media Access Control MAC address of the phon...

Page 219: ...erver IP address and one of the following states Active Cisco Unified Communications Manager server from which the phone is currently receiving call processing services Standby Cisco Unified Communications Manager server to which the phone switches if the current server becomes unavailable Blank No current connection to this Cisco Unified Communications Manager server An item may also include the ...

Page 220: ...ates the setting of the DHCP Address Released option on the phone s Network Configuration menu Alternate TFTP Indicates whether the phone is using an alternative TFTP server Idle URL URL that the phone displays when the phone has not been used for the time specified by Idle URL Time and no menu is open Idle URL Time Number of seconds that the phone has not been used and no menu is open before the ...

Page 221: ...BaseT half duplex 10F 10 BaseT full duplex 100H 100 BaseT half duplex 100F 100 BaseT full duplex 1000H 1000 BaseT half duplex 1000F 1000 BaseT full duplex No Link No connection to the PC port TFTP Server 2 Backup TFTP server that the phone uses if the primary TFTP server is unavailable User Locale User locale associated with the phone user Identifies a set of detailed information to support users ...

Page 222: ... to an appropriately equipped PC Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN Auto Line Select Indicates whether the phone shifts the call focus to incoming calls on all lines DSCP for Call Control DSCP IP classification for call control signaling DSCP for Configuration DSCP IP classification for any phone configuration transfer DS...

Page 223: ...ribes the items in this area To display a network statistics area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Ethernet Information the Access and or the Network hyperlink CDP SW Port Indicates whether CDP is supported on the switch xport LLDP MED SW Port Indicates whether Link Layer Discovery Protocol Media Endpoin...

Page 224: ...dcast Total number of broadcast packets received by the phone Rx multicast Total number of multicast packets received by the phone Rx unicast Total number of unicast packets received by the phone RxPacketNoDes Total number of shed packets caused by no Direct Memory Access DMA descriptor Table 8 4 Access Area and Network Area Items Item Description Rx totalPkt Total number of packets received by th...

Page 225: ...ze128to255 Total number of packets received including bad packets that are between 128 and 255 bytes in size Rx size256to511 Total number of packets received including bad packets that are between 256 and 511 bytes in size Rx size512to1023 Total number of packets received including bad packets that are between 512 and 1023 bytes in size Rx size1024to1518 Total number of packets received including ...

Page 226: ...d when any of the mandatory TLVs is missing or out of order or contains out of range string length LLDP FramesInErrorsTotal Total number of LLDP frames that received with one or more detectable errors LLDP FramesInTotal Total number of LLDP frames received on the phone LLDP TLVDiscardedTotal Total number of LLDP TLVs that are discarded LLDP TLVUnrecognizedTot al Total number of LLDP TLVs that are ...

Page 227: ...us Messages access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Status Messages hyperlink Debug Display area Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultane...

Page 228: ...me Internal time stamp indicating when Cisco Unified Communications Manager requested that the phone start transmitting packets Stream Status Indication of whether streaming is active or not Host Name Unique fixed name that is automatically assigned to the phone based on its MAC address Sender Packets Total number of RTP data packets transmitted by the phone since starting this connection The valu...

Page 229: ...0 if the connection was set to send only mode Rcvr Codec Type of audio encoding used for the received stream Rcvr Reports Sent1 Number of times the RTCP Receiver Reports have been sent Rcvr Report Time Sent1 Internal time stamp indicating when a RTCP Receiver Report was sent Rcvr Packets Total number of RTP data packets received by the phone since starting receiving data on this connection Include...

Page 230: ...m Min MOS LQK Lowest MOS LQK score observed from start of the voice stream Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss G 711 gives 4 5 G 729 A AB gives 3 7 MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores Cumulative...

Page 231: ... average of the round trip delay measured when RTCP receiver report blocks are received Max Jitter Maximum value of instantaneous jitter in milliseconds Sender Size RTP packet size in milliseconds for the transmitted stream Sender Reports Received1 Number of times RTCP Sender Reports have been received Sender Report Time Received1 Last time at which an RTCP Sender Report was received Rcvr Size RTP...

Page 232: ...erage MOS LQK score observed for the entire voice stream Min MOS LQK Lowest MOS LQK score observed from start of the voice stream Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss G 711 gives 4 5 G 729 A AB gives 3 7 MOS LQK Version Version of the Cisco proprietar...

Page 233: ...ing the Voice Quality of Calls section on page 9 22 Max Conceal Ratio Highest interval concealment ratio from start of the voice stream Conceal Secs Number of seconds that have concealment events lost frames from the start of the voice stream includes severely concealed seconds Severely Conceal Secs Number of seconds that have more than 5 percent concealment events lost frames from the start of th...

Page 234: ...Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics 8 22 Cisco Unified IP Phone 7970G 7971G GE Administration Guide for Cisco Unified Communications Manager 6 1 OL 14626 01 ...

Page 235: ...w cisco com warp customer 788 AVVID telecaster_trouble html If you need additional assistance to resolve an issue see the Obtaining Documentation Obtaining Support and Security Guidelines section on page 16 This chapter includes these topics Resolving Startup Problems page 9 2 Cisco Unified IP Phone Resets Unexpectedly page 9 8 Troubleshooting Cisco Unified IP Phone Security page 9 12 General Trou...

Page 236: ...ou connect a Cisco Unified IP Phone into the network port the phone should go through its normal startup process as described in the Verifying the Phone Startup Process section on page 3 15 and the LCD screen should display information If the phone does not go through the startup process the cause may be faulty cables bad connections network outages lack of power and so on Or the phone may not be ...

Page 237: ...e still does not start up properly perform a factory reset of the phone For instructions see the Performing a Factory Reset section on page 9 21 If after attempting these solutions the LCD screen on the Cisco Unified IP Phone does not display any characters after at least five minutes contact a Cisco technical support representative for additional assistance Symptom The Cisco Unified IP Phone Does...

Page 238: ...lanations and their solutions Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified Communications Manager the phone cannot start up properly Ensure that the network is currently running Verifying TFTP Server Settings You can determine the IP address of the TFTP server used by the phone by pressing the Settings button on the phone choosing Netw...

Page 239: ...he phone you must manually enter settings for these options See the Network Configuration Menu section on page 4 7 for instructions If you are using DHCP check the IP addresses distributed by your DHCP server Refer to Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks available at this URL http www cisco com warp customer 473 100 html 41 Verifying DNS Settings If you ...

Page 240: ... are unable to start up properly If the Cisco Unified Communications Manager service is not running all devices on the network that rely on it to make phone calls will be affected If the TFTP service is not running many devices will not be able to start up successfully To start a service follow these steps Procedure Step 1 From Cisco Unified Communications Manager Administration choose Cisco Unifi...

Page 241: ... Note When you remove a phone from the Cisco Unified Communications Manager database its configuration file is deleted from the Cisco Unified Communications Manager TFTP server The phone s directory number or numbers remain in the Cisco Unified Communications Manager database They are called unassigned DNs and can be used for other devices If unassigned DNs are not used by other devices delete the...

Page 242: ...ed IP Phone section on page 2 20 If the phone is already in the Cisco Unified Communications Manager database its configuration file may be damaged See the Creating a New Configuration File section on page 9 7 for assistance Symptom Cisco Unified IP Phone Unable to Obtain IP Address If a phone is unable to obtain an IP address when it starts up the phone may be not be on the same network or VLAN a...

Page 243: ...switch is not rebooting Also make sure that there are no cable breaks Identifying Intermittent Network Outages Intermittent network outages affect data and voice traffic differently Your network might have been experiencing intermittent outages without detection If so data traffic can resend lost packets and verify that packets are received and transmitted However voice traffic cannot recapture lo...

Page 244: ...or example following extensive web surfing on a computer connected to same switch as phone it is likely that you do not have a voice VLAN configured Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic See the Understanding How the Cisco Unified IP Phone Interacts with the VLAN section on page 2 3 for details Verifying that the Phones Have Not Been Intention...

Page 245: ...4 7 for instructions Use the same default router setting used for other functioning Cisco Unified IP Phones c Assign TFTP server See the Network Configuration Menu section on page 4 7 for instructions Use the same TFTP server used for other functioning Cisco Unified IP Phones Step 3 On the Cisco Unified Communications Manager server verify that the local host files have the correct Cisco Unified C...

Page 246: ...ns for any of these issues and for additional troubleshooting information about security refer to Cisco Unified Communications Manager Security Guide Table 9 1 Cisco Unified IP Phone Security Troubleshooting Problem Possible Cause CTL File Problems Device authentication error CTL file does not have a Cisco Unified Communications Manager certificate or has an incorrect certificate Phone cannot auth...

Page 247: ...nfigured the required components see the Supporting 802 1X Authentication on Cisco Unified IP Phones section on page 1 22 for more information 2 Confirm that the shared secret is configured on the phone see the 802 1X Authentication and Status section on page 4 51 for more information If the shared secret is configured verify that you have the same shared secret entered on the authentication serve...

Page 248: ...assigned IP address These errors typically indicate that the phone has completed a factory reset see the Performing a Factory Reset section on page 9 21 while 802 1X was enabled A factory reset deletes the shared secret which is required for 802 1X authentication and network access To resolve this you have two options Temporarily disable 802 1X authentication on the switch Temporarily move the pho...

Page 249: ...h port If phones are connected together in a line by using the PC port the phones will not work Poor quality when calling digital cell phones using the G 729 protocol In Cisco Unified Communications Manager you can configure the network to use the G 729 protocol the default is G 711 When using G 729 calls between an IP phone and a digital cellular phone will have poor voice quality Use G 729 only ...

Page 250: ...the switch enough time to recognize that there is no longer a phone on the line and to stop providing power to the cable Changing the telephone configuration By default the network configuration options are locked to prevent users from making changes that could impact their network connectivity You must unlock the network configuration options before you can configure them See the Unlocking and Lo...

Page 251: ...page 7 18 for information about displaying these statistics Sound sample mismatch between the phone and another device The RxSize and the TxSize statistics show the size of the voice packets that are being used in a conversation between this Cisco Unified IP phone and the other device The values of these statistics should match See the Call Statistics Screen section on page 7 18 for information ab...

Page 252: ...solve this problem re enable the port from the switch One way audio When at least one person in a call does not receive audio IP connectivity between phones is not established Check the configurations in routers and switches to ensure that IP connectivity is properly configures Peer to peer image distribution fails If the peer to peer image distribution fails the phone will default to using the TF...

Page 253: ...o methods for resetting or restoring the Cisco Unified IP Phone Performing a Basic Reset page 9 20 Performing a Factory Reset page 9 21 Table 9 3 Cisco Unified IP Phone Expansion Module 7914 Troubleshooting Problem Solution No display on the Cisco Unified IP Phone Expansion Module 7914 Verify that all of the cable connections are correct Verify that you have power to the Cisco Unified IP Phone Exp...

Page 254: ...equence also works from any other screen that does not accept user input Resets any user and network configuration changes that you have made but that the phone has not written to its flash memory to previously saved settings then restarts the phone Erase softkey From the Settings menu unlock phone options see the Unlocking and Locking Options section on page 4 4 Then press the Erase softkey Reset...

Page 255: ... model Before you perform a factory reset ensure that the following conditions are met The phone must be on a DHCP enabled network A valid TFTP server must be set in DHCP option 150 or option 66 on the DHCP server The term70 default loads file or the term71 default loads file and the files specified in that file should be available on the TFTP server that is specified by the DHCP packet To perform...

Page 256: ...hone calls by pressing the QRT softkey This softkey is available only when the Cisco Unified IP Phone is in the Connected Connected Conference Connected Transfer and or OnHook states When a user presses the QRT softkey a list of problem categories appears The user selects the appropriate problem category and this feedback is logged in an XML file Actual information logged depends on the user selec...

Page 257: ...rnational Telecommunications Union ITU standard P 564 This standard defines evaluation methods and performance accuracy targets that predict listening quality scores based on observation of actual network impairment Note Concealment ratio and concealment seconds are primary measurements based on frame loss while MOS LQK scores project a human weighted version of the same information on a scale fro...

Page 258: ... wideband 7 kHz speech codecs as ITU has not defined the extension of the technique to wideband Therefore MOS scores that correspond to G 711 performance are reported for G 722 calls to allow basic quality monitoring rather than not reporting an MOS score Reporting G 711 scale MOS scores for wideband calls through the use of CVTQ allows basic quality classifications to be indicated as good normal ...

Page 259: ...atio and Conceal Seconds for evidence of packet loss and jitter MOS LQK scores decrease significantly Check to see if the phone is using a different codec than expected RxType and TxType Check to see if the MOS LQK version changed after a firmware upgrade Conceal Ratio and Conceal Seconds increase significantly Network impairment from packet loss or high jitter Conceal Ratio is near or at zero but...

Page 260: ... products sw voicesw tsd_products_support_ category_home html Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone use a soft dry cloth to wipe the phone and the touchscreen Do not apply liquids or powders directly on the phone As with all non weather proof electronics liquids and powders can damage the components and cause failures Disable the touchscreen before cleaning it so...

Page 261: ...e that provides end users with important information about their Cisco Unified IP Phones Consider including the following types of information on this site How Users Obtain Support for the Cisco Unified IP Phone page A 2 Giving Users Access to the User Options Web Pages page A 2 How Users Access the Online Help System on the Phone page A 2 How Users Get Copies of Cisco Unified IP Phone Manuals pag...

Page 262: ... User Options Web Pages Before a user can access the User Options web pages you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group choose User Management User Groups For additional information refer to Cisco Unified Communications Manager Administration Guide User Group Configuration chapter Cisco Unified C...

Page 263: ...hone features There are several Cisco Unified IP Phone models available so to assist users in finding the appropriate documentation on the Cisco website Cisco recommends that you provide links to the current documentation If you do not want to or cannot send users to the Cisco website Cisco suggests that you download the PDF files and provide them to end users on your website For a list of availab...

Page 264: ...utorials English only from the phone product pages on Cisco com http www cisco com en US products hw phones ps379 ps1855 index html or obtain tutorials from the Cisco Unified Communications Manager Design Installation and Operation Guides CD that ships with Cisco Unified Communications Manager version 4 1 or later Availability of tutorials by phone model can vary by CD version In either case refer...

Page 265: ... Cisco Unified Communications Manager see the Adding Users to Cisco Unified Communications Manager section on page 5 27 A brief description of what a web based graphical user interface application is and how to access it with a web browser An overview of the tasks that users can accomplish using the web page You can also refer users to Cisco Unified IP Phone 7970 Series Guide which is available at...

Page 266: ...e Features section on page A 4 for details Cisco Unified IP Phone Address Book Synchronizer Make sure to provide users with the installer for this application To obtain the installer choose Application Install Plugins from Cisco Unified Communications Manager and click Cisco Unified IP Phone Address Book Synchronizer See the Installing and Configuring the Cisco Unified IP Phone Address Book Synchr...

Page 267: ...InstallShield Wizard Complete window displays Step 7 Click Finish Step 8 To complete the process you must next configure the Synchronizer Configuring the Synchronizer Step 1 Open the Cisco Unified IP Phone Address Book Synchronizer If you accepted the default installation directory you can open the application by choosing Start Programs Cisco IP Phone Address Synchronizer Step 2 To configure user ...

Page 268: ...tification and password for the Cisco Unified IP Phone User Options application Step 10 To start the directory synchronization process click the Synchronize button The Synchronization Status window provides information on the status of the address book synchronization If you chose the user intervention for duplicate entries rule and you have duplicate address book entries the Duplicate Selection w...

Page 269: ...imarily on end user calling features and is not intended to represent a comprehensive listing of all available phone features Table B 1 also provides references to appropriate sections in Cisco Unified IP Phone 7970G 7971G GE User Guide for Cisco Unified Communications Manager 6 1 which is available at this URL http www cisco com en US products hw phones ps379 tsd_products_support_s eries_home htm...

Page 270: ...mp Field BLF Call Lists Supported Supported Advanced Call Handling Determining if Another Line is Busy or Idle Busy Lamp Field BLF Speed Dial Supported Supported Advanced Call Handling Determining if Another Line is Busy or Idle Call Back Supported Supported Basic Call Handling Placing a Call Additional Options Call Forward All Supported Supported Basic Call Handling Forwarding Calls to Another Nu...

Page 271: ...d Cisco Unified Communications Manager Assistant Supported Supported Client Matter Codes CMC Supported Not supported Basic Call Handling Placing a Call Additional Options Conference Supported Supported Basic Call Handling Making Conference Calls Conference List Supported Supported Basic Call Handling Making Conference Calls Computer Telephony Integration CTI Applications Supported Some support suc...

Page 272: ...tions Group Call Pickup Supported Supported Help System Supported Supported An Overview of Your Phone Understanding Feature Buttons and Menus Hold Resume Supported Supported Basic Call Handling Using Hold and Resume Hold Reversion Supported Supported Basic Call Handling Using Hold and Resume Immediate Divert Supported Supported Basic Call Handling Answering a Call Immediate Divert Enhanced Support...

Page 273: ...ted Supported Multilevel Precedence and Preemption MLPP Supported Not supported Advanced Call Handling Prioritizing Critical Calls Multiple Calls per Line Appearance 200 50 An Overview of Your Phone Understanding Lines vs Calls Music on Hold Supported Supported Mute Supported Supported Basic Call Handling Using Mute On hook Dialing Pre Dial Supported Supported Basic Call Handling Placing a Call Ba...

Page 274: ...ing Making Conference Calls Services Supported Supported Services URL button Supported Supported Shared Line Supported Supported Advanced Call Handling Using a Shared Line Silent Monitoring Supported Supported Single Button Barge Supported Not supported Advanced Call Handling Using Barge to Add Yourself to a Shared Line Call Speed Dialing Supported Supported Advanced Call Handling Speed Dialing Ti...

Page 275: ...istics Supported Supported Troubleshooting Your Phone Viewing Phone Administrative Data Voice Quality Metrics Supported Supported Troubleshooting Your Phone Viewing Phone Administrative Data Services SDK Compliance 4 0 1 4 0 1 Cisco Unified IP Phone Service Application Development Notes for Release 4 1 3 or later Directories Call Logs Supported Supported Using Call Logs and Directories Directory D...

Page 276: ... Supported Cisco Unified Communications Manager Features and Services Guide Cisco Unified Communications Manager Attendant Console Supported Supported Cisco Unified Communications Manager Attendant Console User Guide Cisco IP Phone Expansion Module 7914 Supported Not supported Cisco Unified IP Phone Expansion Module 7914 Guide Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guid...

Page 277: ...tons page C 1 Installing the Cisco Unified Communications Manager Locale Installer page C 2 Adding Language Overlays to Phone Buttons To support the needs of international users the button labels on the Cisco Unified IP Phones exhibit icons rather than text to indicate the purposes of the buttons You can purchase language specific text overlays to add to a phone To order these language specific ov...

Page 278: ...r Locale Installer on every Cisco Unified Communications Manager server in the cluster Installing the locale installer ensures that you have the latest translated text user and network locales and country specific phone tones available for the Cisco Unified IP Phones You can find locale specific versions of the Cisco Unified Communications Manager Locale Installer at http www cisco com kobayashi s...

Page 279: ...e D 2 Network and Access Port Pinouts page D 3 Physical and Operating Environment Specifications Table D 1 shows the physical and operating environment specifications for the Cisco Unified IP Phone Table D 1 Physical and Operating Specifications Specification Value or Range Operating temperature 32 to 104 F 0 to 40 C Operating relative humidity 10 to 95 non condensing Storage temperature 14 to 140...

Page 280: ...can receive power from IEEE 802 3af compliant data switches Class III The phone can be powered locally with a power adapter Cisco part number CP PWR CUBE 3 and the appropriate power cord power requirements for the power adapter 100 240 VAC 50 60 Hz 0 5 A Cables Category 3 5 5e for 10 Mbps cables with 4 pairs Category 5 5e for 100 Mbps cables with 4 pairs Category 5e 6 for 1000 Mbps cables with 4 p...

Page 281: ...s and have different port pinouts Network Port Connector Table D 2 describes the network port connector pinouts Access Port Connector Table D 3 describes the access port connector pinouts Table D 2 Network Port Connector Pinouts Pin Number Function 1 BI_DA 2 BI_DA 3 BI_DB 4 BI_DC 5 5BI_DC 6 6BI_DB 7 7BI_DD 8 BI_DD Note BI stands for bi directional while DA DB DC and DD stand for Data A Data B Data...

Page 282: ...970G 7971G GE Administration Guide for Cisco Unified Communications Manager 6 1 OL 14626 01 6 6BI_DA 7 7BI_DC 8 BI_DC Note BI stands for bi directional while DA DB DC and DD stand for Data A Data B Data C and Data D respectively Table D 3 Access Port Connector Pinouts continued Pin Number Function ...

Page 283: ...D 5 Cisco Unified IP Phone 7970G 7971G GE Administration Guide for Cisco Unified Communications Manager 6 1 OL 14626 01 Appendix D Technical Specifications Network and Access Port Pinouts ...

Page 284: ...23 authenticator 1 24 description 1 6 network components 1 23 supplicant 1 23 Troubleshooting 9 13 9 14 802 1X Authentication 4 48 802 1X authentication and status 4 51 802 1X Authentication menu options 4 52 Device Authentication 4 52 EAP MD5 4 52 802 1X Authentication Status menu about 4 48 states 4 53 A abbreviated dialing 5 2 AC adapter connecting 3 8 access to phone settings 3 18 4 3 access p...

Page 285: ... in 802 1X 1 23 Authentication URL 4 24 authenticator in 802 1X 1 24 auto answer 5 3 Auto Call Select 4 28 Auto Line Select 4 27 auto pickup 5 3 auto registration using 2 14 auxiliary VLAN 2 4 B background image configuring 6 7 creating 6 5 custom 6 5 List xml file 6 5 PNG file 6 5 6 6 barge 1 25 5 4 BAT Bulk Administration Tool 2 17 BLF for Call Lists 4 27 block external to external transfer 5 4 ...

Page 286: ...eatures using 5 2 configuring LCD display using 6 11 Cisco Unified Communications Manager Assistant 5 8 Cisco Unified IP Phone adding manually to Cisco Unified Communications Manager 2 16 adding to Cisco Unified Communications Manager 2 13 cleaning 9 26 configuration checklist 1 27 configuration requirements 1 26 configuring user services 5 27 features 1 2 figure 1 2 installation checklist 1 31 1 ...

Page 287: ...startup network settings 3 17 user features 5 27 connecting handset 3 8 headset 3 8 to AC adapter 3 8 to a computer 3 8 to the network 3 8 connection monitor modifying duration time 4 8 Console Logs web page 8 3 Core Dumps web page 8 3 CTL file deleting from phone 9 20 requesting 2 11 unlocking 4 49 CTL File menu 4 48 CTL File screen 4 48 custom phone rings about 6 2 creating 6 2 6 4 6 7 PCM file ...

Page 288: ...D 5 11 DNS server troubleshooting 9 11 verifying settings 9 5 DNS Server 1 5 4 12 documentation additional 1 15 for users A 3 Domain Name 4 8 Domain Name System DNS 4 8 Domain Name System DNS server 4 12 do not disturb 5 11 DSCP For Call Control 4 41 DSCP For Configuration 4 41 DSCP For Services 4 41 Dynamic Host Configuration Protocol See DHCP E EAP MD5 4 52 Device ID 4 52 Realm 4 52 Shared Secre...

Page 289: ...nified IP Phone rear cable connections 3 9 Cisco Unified IP Phone wall mount 3 15 file authentication 1 16 file format List xml 6 5 RingList xml 6 3 firmware verifying version 7 16 Firmware Versions screen 7 16 footstand adjusting 3 12 adjustment button 1 3 3 15 adjustment plate 3 15 identifying 1 3 forced authorization codes 5 12 G G 722 codec 4 36 G 729 1 1 G 729a 1 1 G 729ab 1 1 G 729b 1 1 GARP...

Page 290: ...nt group 5 14 log out of hunt groups 5 16 Hypertext Transfer Protocol See HTTP I icon lock 1 19 padlock 1 19 shield 1 19 idle display configuring 6 9 timeout 4 25 viewing settings 6 10 XML service 4 25 6 9 Idle URL 4 25 Idle URL Time 4 25 image authentication 1 16 immediate divert 5 14 Immediate Divert enhanced feature 5 14 Information URL 4 24 installing Cisco Unified Communications Manager confi...

Page 291: ... Locale 4 26 Network Locale Version 4 26 User Locale 4 25 User Locale Char Set 4 25 User Locale Version 4 25 Locale Installer C 2 localization Installing the Cisco Unified Communications Manager Locale Installer C 2 phone button overlays for C 1 Locally Significant Certificate LSC 3 18 lock icon 1 19 Logging Display 4 40 Log server 4 44 M MAC address 4 8 malicious caller identification MCID 5 16 m...

Page 292: ...ing 4 3 editing values 4 4 4 5 locking options 4 4 options Admin VLAN ID 4 13 Alternate TFTP 4 14 BOOTP Server 4 8 CDP on PC port 4 44 CDP on switch port 4 45 Default Router 1 5 4 11 DHCP Address Released 4 13 DHCP Enabled 4 13 DHCP Server 4 8 DNS Server 1 5 4 12 Domain Name 4 8 Host Name 4 8 IP Address 4 9 MAC Address 4 8 Operational VLAN ID 4 12 PC Port Configuration 4 15 PC VLAN 4 15 Subnet Mas...

Page 293: ... ID 4 12 other group pickup 5 18 P padlock icon 1 19 4 4 PC connecting to the phone 3 4 PCM file requirements for custom ring types 6 4 PC Port Configuration 4 15 PC Port Disabled 4 39 PC VLAN 4 15 Peer firmware sharing 4 43 personal directories 5 24 phone button templates modifying 5 25 phone lines buttons for 1 3 phone screen 2 6 phone settings access 4 2 physical connection verifying 9 9 pluggi...

Page 294: ...0 options DSCP For Call Control 4 41 DSCP For Configuration 4 41 DSCP For Services 4 41 QRT softkey 5 19 9 22 Quality Reporting Tool QRT 5 19 9 22 R Real Time Control Protocol See RTCP Real Time Transport Protocol See RTP Recording Tone 4 32 Recording Tone Duration 4 34 Recording Tone Local Volume 4 33 Recording Tone Remote Volume 4 33 redial 5 19 reset basic 9 20 factory 9 21 resetting basic 9 20...

Page 295: ...16 signaling encryption 1 17 Security Configuration menu on Device Configuration menu about 4 38 options GARP Enabled 4 39 Logging Display 4 40 PC Port Disabled 4 39 Security Mode 4 40 Voice VLAN Enabled 4 40 Web Access Enabled 4 40 Security Configuration menu on Settings menu about 4 46 options 802 1X Authentication 4 48 802 1X Authentication Status 4 48 CAPF Server 4 48 CTL File 4 47 LSC 4 47 MI...

Page 296: ... 9 2 startup process accessing TFTP server 2 11 configuring VLAN 2 10 contacting Cisco Unified Communications Manager 2 12 loading stored phone image 2 10 obtaining IP address 2 10 obtaining power 2 10 requesting configuration file 2 12 requesting CTL file 2 11 understanding 2 10 verifying 3 15 statistics call 7 18 network 7 14 8 11 streaming 8 15 Status menu description 7 1 submenus on 7 3 status...

Page 297: ...nfigurable call forward display 5 9 directed call park 5 10 direct transfer 5 10 extension mobility 5 12 fast dial service 5 12 forced authorization codes 5 12 group call pickup 5 13 hold 5 13 hold reversion 5 13 hunt group 5 14 immediate divert 5 14 join 5 15 log out of hunt groups 5 16 Log server 4 44 malicious caller identification MCID 5 16 meet me conference 5 16 mobile connect 5 17 mobile vo...

Page 298: ...al File Transfer Protocol See TFTP troubleshooting Cisco Unified Communications Manager settings 9 5 Cisco Unified IP Phone 9 1 Cisco Unified IP Phone Expansion Module 7914 9 19 DHCP 9 9 DNS 9 11 DNS settings 9 5 IP addressing and routing 9 5 network connectivity 9 4 network outages 9 9 phones resetting 9 10 physical connection 9 9 services on Cisco Unified Communications Manager 9 6 TFTP settings...

Page 299: ...4 configuring 4 12 configuring for voice networks 2 3 native for data traffic 2 4 verifying 9 10 voice messaging system 5 23 voice messaging system accessing A 5 voice quality metrics 8 18 voice VLAN 2 4 Voice VLAN Enabled 4 40 volume button 1 4 W wall mounting 3 14 Web Access Enabled 4 40 web page about 8 1 Access 8 3 8 11 accessing 8 2 Console Logs 8 3 Core Dumps 8 3 Debug Display 8 3 8 15 Devic...

Page 300: ...Index IN 17 Cisco Unified IP Phone 7970G 7971G GE Administration Guide for Cisco Unified Communications Manager 6 1 OL 14626 01 option 4 29 user controllable 4 29 X XmlDefault cnf xml 2 9 ...

Page 301: ...IN 18 Cisco Unified IP Phone 7970G 7971G GE Administration Guide for Cisco Unified Communications Manager 6 1 OL 14626 01 Index ...

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