Chapter 9 Troubleshooting and Maintenance
Resolving Startup Problems
9-2
Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1
OL-14626-01
Resolving Startup Problems
After installing a Cisco Unified IP Phone into your network and adding it to
Cisco Unified Communications Manager, the phone should start up as described
in the
“Verifying the Phone Startup Process” section on page 3-15
. If the phone
does not start up properly, see the following sections for troubleshooting
information:
•
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal
Startup Process, page 9-2
•
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco
Unified Communications Manager, page 9-3
•
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 9-8
Symptom: The Cisco Unified IP Phone Does Not Go Through its
Normal Startup Process
When you connect a Cisco Unified IP Phone into the network port, the phone
should go through its normal startup process as described in the
“Verifying the
Phone Startup Process” section on page 3-15
, and the LCD screen should display
information. If the phone does not go through the startup process, the cause may
be faulty cables, bad connections, network outages, lack of power, and so on. Or,
the phone may not be functional.
To determine whether the phone is functional, follow these suggestions to
systematically eliminate these other potential problems:
1.
Verify that the network port is functional:
–
Exchange the Ethernet cables with cables that you know are functional.
–
Disconnect a functioning Cisco Unified IP Phone from another port and
connect it to this network port to verify the port is active.
–
Connect the Cisco Unified IP Phone that will not start up to a different
network port that is known to be good.
–
Connect the Cisco Unified IP Phone that will not start up directly to the
port on the switch, eliminating the patch panel connection in the office.
2.
Verify that the phone is receiving power:
Summary of Contents for 7970G - IP Phone VoIP
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