Phone Does Not Ring
Problem
User complains that phone does not ring.
Solution
Check the phone settings:
•
To see if the phone is set to ring, choose
Settings
>
Phone Settings
>
Sound Settings
>
Alert Pattern
,
and check that a ring setting is selected.
•
To see if a ringtone has been set for the phone, choose
Settings
>
Phone Settings
>
Ring Tone
. If none
is set, add a ringtone for the phone.
•
To see if the speaker is functioning properly, adjust the ring volume settings to the highest level. Enable
keypad tones or call the phone to check the speaker.
Roaming and Voice Quality or Lost Connection Problems
If users report that when they are engaged in an active phone call and walking from one location to another
(roaming), the voice quality deteriorates or the connection is lost, use the information in this section to identify
the cause of the problem.
Related Topics
Audio Problems, on page 217
Voice Quality Deteriorates While Roaming
Problem
User complains that the voice quality deteriorates while roaming.
Solution
•
Check the RSSI on the destination access point to see if the signal strength is adequate. The next access
point should have an RSSI value of -67 dBm or greater.
•
Check the site survey to determine if the channel overlap is adequate for the phone and the access point
to hand off the call to the next access point before the signal is lost from the previous access point.
•
Check to see if noise or interference in the coverage area is too great.
•
Check that signal to noise ratio (SNR) levels are 25 dB or higher for acceptable voice quality.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide
219
Troubleshooting
Phone Does Not Ring
