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ISCO

7912 T

ELEPONE

SER

UIDE

WWW

www.tekelec.com

620-05600350 — Release 5.6.2

Summary of Contents for 7912

Page 1: ...CISCO 7912 TELEPONE USER GUIDE WWW www tekelec com 620 05600350 Release 5 6 2 ...

Page 2: ... to change without notice The material herein is solely for information purposes and does not represent a commitment by Tekelec Inc or its representatives Tekelec Inc has prepared the information contained in this document solely for use by its employees agents and customers Dissemination of this information and or concepts to other parties is prohibited without the prior written consent of Tekele...

Page 3: ...olume 6 Adjusting the Ringer Volume 6 Answering Calls 6 Answer a Call 6 Answering a Second Call Call Waiting 7 Putting First Call on Hold 7 Disconnecting the First Call 7 Reconnecting to the First Call 7 Hanging Up 7 Making a Call 8 Using the Handset 8 Using the Speaker 8 Using the Keypad 8 While on a Call 8 Monitoring a Call Hands Free 9 Using the Hold Button 9 Using the Monitor Soft Key 9 Featur...

Page 4: ...tion 15 Disabling Anonymous Call Rejection 15 Authorization Code Calling 16 Billing Codes 16 Blind Transfer 16 Call Block Selective Call Rejection 16 Enabling Disabling Call Block 17 Blocking Number of Last Call Received 17 Adding Numbers to Call Block List 18 Listing Blocked Numbers 18 Deleting Numbers from Call Block 18 Call Forward All Calls 19 Enabling Call Forward All 20 Using the Phone 20 Us...

Page 5: ...ld Calls 29 Suspending Call Waiting 29 Call Waiting with Caller ID 29 Call Waiting with ID Manager 29 Caller ID Block 30 Conference 30 Conference Call Tips 30 Dial Tone and Ringer Patterns 31 Direct Extension Assignment 31 Programming a Guest Phone 31 Re establishing the Guest Phone 32 Re establishing Your Old Phone 32 Do Not Disturb 32 Tips for using Do Not Disturb 32 Enabling Disabling Do Not Di...

Page 6: ... List of Meet Me Conferences 42 MultiCall Park 42 Parking a Call 42 Retrieving a Parked Call 43 Music on Hold 43 Mute 43 On hook Dialing 43 Permanent Caller ID Block Release 44 Phone Configurator 44 Assigning Your Phone Number to Your Phone 44 IP Address Phone Number Announcement 45 Changing the Extension Number 45 Unassigning the Extension Number 46 Priority Call 46 Enabling Disabling Priority Ca...

Page 7: ...of Remote Phone 56 Deactivating Remote Phone via Web Portal 57 Feature Interaction Remote Phone with Find Me 57 Selective Call Forward 58 Enabling Disabling Selective Call Forward 58 Entering the Forwarding Destination Number 58 Identifying the Forwarding Destination Number 59 Adding Forwarded Phone Numbers 59 Listing Forwarded Phone Numbers 59 Deleting Forwarded Phone Numbers 60 Speed Dial 61 Pro...

Page 8: ...ing Your Password 73 Skipping the Mail Menu to Hear Messages 73 Returning to the Auto Attendant or Operator 74 Zeroing Out to a Custom Operator 74 Replaying a Message 75 Saving a Message 75 Skipping to the Next Message 75 Deleting a Message 75 Forwarding a Message to Another Mailbox 75 Replying to a Message 76 Dialing Back a Caller 77 Sending a Message Directly to an Extension 77 Personal Greeting...

Page 9: ...Using Controls While Playing Messages 92 Rewind Fast Forward 92 Rewind to the Beginning of a Message 92 Fast Forward to the End of a Message 92 Pause Play of a Message 92 Composing Messages before Sending 93 Compose and Send a Message 93 Marking a Message as Urgent 94 Changing Your Password 94 Skipping the Mail Menu to Hear Messages 94 Returning to the Auto Attendant or Operator 94 Zeroing Out to ...

Page 10: ... the Voice Mail System 104 6 Voice Mail Features Option B Menu Menus and Commands 105 Accessing Your Voice Mail 108 from your phone 108 from any other internal phone 109 from any outside touchtone phone 109 Dialing Main Number 109 Dialing Your Telephone 110 from the email program on your PC 110 Using Controls While Playing Messages 111 Rewind Fast Forward 111 Rewind to the Beginning of a Message 1...

Page 11: ...reetings 118 Receiving Pager Notification 118 What You Receive on Your Pager Cell Phone 119 Managing Distribution Groups 119 Creating a New Group 120 Editing or Modifying a Group 120 List All Group Members 121 Add a Group Member 121 Delete a Group Member 121 Play the Group Name 122 Change the Group Name 122 Deleting a Group 122 Listening to a List of Distribution Groups 123 Exiting the Voice Mail ...

Page 12: ...x Table of Contents ...

Page 13: ...cusses the telephone hardware Chapter 2 contains an alphabetical summary of each telephone feature Chapter 3 contains an alphabetical summary of the T6000 telephone features Chapter 4 discusses voice mail features default menu Chapter 5 discusses voice mail features Option A menu Chapter 6 discusses voice mail features Option B menu Chapter 7 discusses setting up Outlook for TAPI Telephone Descrip...

Page 14: ...ur phone number caller ID line call status and softkey tabs Softkeys Softkeys let you engage functions displayed on the corresponding LCD tabs Softkey functions change depending on the status of the phone for example if the phone is active or idle Navigation button Enables you to scroll through text and select features displayed on the LCD screen Provides short cut access to the Speed Dial Menu wh...

Page 15: ...er from the wall 2 Take the telephone to the new location 3 Plug the telephone into the LAN connection jack and the power adapter into a wall outlet 4 Watch to ensure that the phone registers and boots up properly If it does not contact your system administrator Dial pad Works exactly like the dial pad on a traditional telephone Volume button Increases or decreases volume for the handset Also cont...

Page 16: ...Moving Your Telephone 4 Your Cisco Telephone Cisco 7912 Telephone User Guide 620 05600350 ...

Page 17: ...release the Up and Down soft keys to reach the desired contrast level 7 Press the Ok soft key to approve the changes 8 If you want the contrast to be saved if the phone resets press Save NOTE If you do not press Save and the phone resets the contrast returns to the default setting 9 Press Exit to exit the Setting menu Adjusting the Handset Volume You can adjust the handset volume by picking up the...

Page 18: ...olume level The new setting is saved automatically The ringer volume setting is saved until the phone is reset If you want to save the ringer volume setting even after the phone resets do the following 1 After setting the volume level press the Menu button 2 Use the Navigation button to scroll to Settings 3 Press Select TIP As a shortcut press Menu and then 3 on the keypad 4 If you want the volume...

Page 19: ...ogrammed destination for unanswered calls which is usually your voice mail mailbox Disconnecting the First Call If you are through with your conversation with the current party hang up the handset and the new call will ring Reconnecting to the First Call If you wish to switch between the calls 1 Use the scroll key to select the current call and press Hold 2 Then use the scroll key to select the ot...

Page 20: ...elected 3 Dial the desired number including 1 and the area code if required for outside calls 4 When the call is answered pick up the handset to talk Using the Keypad 1 If this is an outside call press 9 or the digit that is required to access an outside line 2 Dial the desired number including 1 and the area code if required for outside calls 3 Press Dial activates the speaker 4 When the call is ...

Page 21: ...button The other party is placed on hold 2 Replace the handset in the cradle 3 Press the Hold button again You will be able to hear the hold music announcement or conversation played through the phone speaker The other party will not be able to hear you however 4 To speak to the other party pick up the handset and press the Hold button Using the Monitor Soft Key 1 Pick up the handset and dial the ...

Page 22: ...inger if the phone resets press Save 11 Press Exit to exit the Setting menu Using the Call Directory The Cisco IP Phone maintains a directory of calls you miss receive or make You can use this directory to locate numbers you want to redial These sections describe what you can do with the directory Viewing or Dialing from the Directories You view the calls you have made received or missed using the...

Page 23: ...eleting All Records in a Directory To delete all the records in the Missed Calls Received Calls or Placed Calls directories select the directory on the Directories menus and press Clear Deleting Individual Records in a Directory 1 Press the menu button 2 Use the Navigation button to scroll to Directories 3 Press Select TIP As a shortcut press Menu and then 2 on the keypad 4 Use the Navigation butt...

Page 24: ...Using the Call Directory 12 Basic Phone Features Cisco 7912 Telephone User Guide 620 05600350 ...

Page 25: ...our system administrator may choose to use another digit for this function In that case substitute your activating digit for the default Operation of all features will be exactly the same NOTE The feature codes star codes listed in these procedures are the default values for your phone system at the time of installation They may be changed by your service provider Any list of feature codes given t...

Page 26: ...the called party to answer 4 If you pressed Dial pick up the handset and press the Hold button to talk Modifying an Abbreviated Dial Code 1 Press 75 2 Press the Dial soft key or pickup the handset A voice prompt will lead you through the remaining steps 3 Press 1 to program set the Abbreviated Dial code 00 99 4 Press the digits of the Abbreviated Dial code to modify followed by or press to exit 5 ...

Page 27: ...handset 3 Press 2 to verify check an Abbreviated Dial code 00 99 4 Press the Abbreviated Dial code you wish to verify The phone number you entered for this Abbreviated Dial number is repeated back 5 Program or verify another Abbreviated Dial code or hang up to exit Anonymous Call Rejection When enabled this feature rejects calls from callers who block the display of their caller ID information Ena...

Page 28: ...he Call Data Record CDR file for the call Contact your system administrator to retrieve the billing records from the CDR file While in an active call follow these steps 1 Notify the other party that you need to put them on hold for a moment Press the Transfer button 2 Enter 02 3 Enter the desired billing code followed by the pound sign The call will resume Blind Transfer Use this feature to transf...

Page 29: ...decide when calls from your list will be forwarded and when they will ring at your telephone as usual Disabling turning off the feature does not delete the list of callers who are blocked and receive the message 1 Press 60 or 80 on the telephone keypad 2 Press the Dial soft key or pickup the handset A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices ...

Page 30: ...e menu choices 3 Press 4 to hear the list of numbers which will be blocked The voice prompt announces the list and the first number 4 Press to hear the next number or press to return to the Call Block menu As long as you press for the next number the system will scroll through the list of member numbers starting over with the first number after the last number is spoken 5 Repeat the previous two s...

Page 31: ...mber in the list is announced 12 You can press 1 to delete it to hear the next number or to return to the Call Block menu 13 Repeat the previous three steps until you have found and deleted as many of the numbers as you want 14 Press to return to the Call Block menu or hang up 15 Press 3 to immediately delete all member numbers The voice prompt announces that all phone numbers have been removed fr...

Page 32: ...actly as you would if you were to call that number Include the area code if necessary The display shows the number as it is entered 3 To forward your calls do one of the following to hang up the phone Press the EndCall softkey Pickup and replace the handset 4 Call forward all is enabled and the display shows Forwarded to xxxx Using Star Codes NOTE The display will show the available options as the...

Page 33: ...ress to end the verification attempt A prompt explains the call is not connected and asks you to press to enable the forwarding number or to exit without enabling forwarding Answering machine or voice mail answers Press to escape A prompt explains the call is not connected and asks you to press to enable the forwarding number or to exit without enabling forwarding 8 Forwarding for all calls is ena...

Page 34: ... on the telephone keypad The display shows 76 If you do not have a previously configured forward number you will be instructed to enter a forwarding number and press If you previously configured a forwarding number you will be instructed to do one of the following Press 1 to enable forwarding Go to step 8 Press 2 to change the current forwarding number Go to step 2 2 Enter the number to which you ...

Page 35: ... extension and see if the call is forwarded Disabling Call Forward Busy 1 Press 77 on the telephone keypad 2 Press the Dial softkey 3 Call forward busy is disabled and the phone hangs up Call Forward No Answer Call Forward No Answer allows you to forward calls that are unanswered at your phone when the phone is not being used to the number you enter NOTE If you are on a call and another call comes...

Page 36: ...f necessary The display shows the number as it is entered 3 Press 4 A prompt asks you to confirm the forwarding number by pressing or re enter the forwarding number by pressing If you entered an external number but are not allowed to forward calls to external numbers a prompt states the number is invalid and requests you enter a number 5 If you pressed return to step 2 or hang up 6 If you pressed ...

Page 37: ...ne Calls forwarded to an external number 7 or more digits that are unanswered will roll over to voice mail if available at that number Calls forwarded to an internal number 4 digit to 6 digit extension that are unanswered will roll over to voice mail if available for the called party not the forwarding destination External forwarding must be supported by your system for external numbers to be acce...

Page 38: ...ompt explains call not connected and asks you to press to enable the forwarding number or to exit without enabling forwarding Answering machine or voice mail answers Press to escape and then press to enable the forwarding number or to exit without enabling forwarding 8 Forwarding for out of service is enabled Disabling Call Forward Out of Service 1 Press 71 on the telephone keypad 2 Press the Dial...

Page 39: ...in your Call Pickup Group Both phones must be members of the same Call Pickup Group Your system administrator should tell you if you are in a pickup group and who the members are Using the Phone 1 Pick up the handset 2 Press the scroll key until you see the Group Pickup GPickUp soft key 3 Press the GPickUp soft key to answer the phone and begin speaking with the caller Using Star Codes 1 Press 06 ...

Page 40: ... provides you with an 800 number you can use to take legal action Your phone number and the caller ID of the offending caller is recorded in the phone system s Call Data Record CDR Check with your service provider to retrieve the phone number of the traced call from the CDR Note the time and date that you traced the call as this will help the system administrator find the call in the CDR file Call...

Page 41: ...from the call Call Waiting with Caller ID If you have both the call waiting and caller ID capabilities you can see the caller ID of a call waiting call on your telephone s display Call Waiting with ID Manager While already on a phone call this feature allows the user to view the Caller ID of a second incoming phone call and decide how the second call should be handled The user has four options Ans...

Page 42: ...ur system To create a conference call follow these steps 1 Make a call or be engaged in a call 2 Press the Conference button 3 Dial the number of the person that you want to include in the conference 4 When the person answers inform the party about the conference and then press the Conference button to add that party into the conference call 5 Repeat steps 1 3 to add additional parties to the conf...

Page 43: ...ortant enough to ring through to their telephone even if Do Not Disturb is activated A different ring tone is provided for calls assigned the Priority Call option See Priority Call on page 46 Direct Extension Assignment This feature lets you program another telephone in the same corporate system to be your telephone For example you are visiting a branch office for an extended business trip and you...

Page 44: ...ypically the last four digits of your phone number The phone is now programmed back to its original extension Do Not Disturb Do Not Disturb instantly routes all your incoming calls to another destination your voice mailbox the main operator your secretary a co worker etc but still lets you make calls and use other telephone features With Do Not Disturb enabled the phone will not ring when a call c...

Page 45: ...those provided by the Abbreviated Dial feature With Group Speed Dialing you have access to a common speed dial list of up to 1 000 entries managed by your service provider Group Speed Dial numbers are extension numbers that have been programmed to dial another number usually an external number Your service provider will provide you with a list of Group Speed Dial numbers and their destinations Hol...

Page 46: ...ld tell you if you are a member of a hunt group who the other members are and what should appear on your phone s display if you have a display Intercom Calls Receive Only Incoming Intercom calls are announced by a brief dial tone followed by the intercom tones A tone is played every 60 seconds during active intercom calls Meet Me Conference If supported by your system Meet Me Conferencing provides...

Page 47: ...tor or Guest ID The system provides helpful prompts when dialing in too early or entering an incorrect ID Only Moderators may extend a meet me conference call To join a Meet Me Conference 1 If dialing internally dial the Meet Me Join number default is 522 Otherwise dial the ten digit conference access number 2 Either press Dial or pick up the handset NOTE If you press Dial you will be connected to...

Page 48: ...d the join tone to the moderator and the other conference participants NOTE As participants leave the conference call a ding sound will alert the moderator and all remaining participants that someone has left the conference call Silencing Announcements You may not wish to hear the repeating announcements that you are the first caller or the conference will start soon Dialing 2 will toggle the curr...

Page 49: ... conference you wish to join 2 Press the key The conference reservation state changes from Active to Ends Soon You are the moderator and only caller connected to the conference You hear the Ends Soon announcement Another participant joins the conference You were listening to the First Caller announcement when silence was started You will be connected to the conference You are the moderator You per...

Page 50: ...Press 3 The moderator will hear Please enter the number of ports you wish to add followed by the key 2 Enter the number of ports to be added then press the key The system will check the availability of the ports and report results to the moderator For example the moderator wants to add six ports If all six ports are available the moderator will hear Six additional ports have been reserved for this...

Page 51: ... call Callers joining the conference when mute is in effect hear an announcement that the conference is muted after the announcement that the conference is active Members of the conference will hear the join tone and the caller s name Locking a Conference Call Locking a meet me conference prevents additional callers from joining the conference Unlocking the conference allows additional callers to ...

Page 52: ...nter the two digit day of the conference followed by the key The date must be within 365 days of the current date 7 Enter the 4 digit start time of the conference call in 24 hour format HHMM All start times must be in quarter hour increments e g 0800 0815 0830 0845 8 Enter the length of the conference call in 5 minute increments but with a minimum of 15 minutes e g 15 20 25 etc followed by the key...

Page 53: ...en cancelled If you pressed the Meet Me Conference setup menu is played Modifying a Meet Me Conference You may modify a conference reservation at any time up to 5 minutes before the start time The moderator may however modify the conference while it is in progress add ports add participants etc 1 If dialing internally dial the Meet Me Schedule number default is 523 Otherwise dial the ten digit con...

Page 54: ...e the conference or the guest ID to distribute it to the attendees 1 If dialing internally dial the Meet Me Schedule number default is 523 Otherwise dial the ten digit conference access number 2 Either press Dial or pick up the handset 3 Press 4 to list all conference call reservations The system announces the number of conference reservations you currently have and then announces each conference ...

Page 55: ...usic on hold you may notice that some types of music sound slightly distorted This is normal The FrameMaker system has been optimized to transmit and receive speech music contains a variety of sounds that are considerably higher and lower in pitch than the human voice so some of these musical sounds are not included in the audio signal Mute The Cisco 7912G model phone does not support a mute funct...

Page 56: ...umber should either ring or be busy You should not get the anonymous call rejection message Phone Configurator The FrameMaker system allows the system administrator to configure your phone in the database before it is physically installed You can then pick up the handset and enter your phone number and password provided by your system administrator and it will be assigned to your phone It also all...

Page 57: ...ne of the lines Any additional active calls to the Phone Configurator are on hold When the phone becomes active disconnect the held call IP Address Phone Number Announcement The IP address and phone number announcement feature of the Phone Configurator function allows dialing an extension to hear the IP address or phone number of the phone This is especially useful in conference rooms with analog ...

Page 58: ...rtant call To use this feature you manage a list of telephone numbers internal or external that cause the priority ring to sound when a call with that caller ID appears at your telephone Priority Call is managed through a menu of commands activated by pressing digits on the keypad The commands are 1 Enable disable feature 2 Add members 3 List members 4 Delete members The display area on your telep...

Page 59: ...ang up Listing Priority Call Members 1 Press 61 2 Press the Dial soft key or pickup the handset A voice prompt tells you whether Priority Call is enabled or disabled and then gives the menu choices 3 Press 3 to hear the list of telephone numbers which will trigger the priority ring 4 Press to hear the next number or press to return to the Priority Call menu As long as you press for the next number...

Page 60: ...You are returned to the Priority Call menu 8 Select a menu item or hang up 9 Press 2 to hear the list of numbers and have the option to delete them as you go through the list The voice prompt announces the list speaks the first number and prompts you to press 1 to delete it to hear the next number or to return to the Pri ority Call menu 10 Press until you find the number you wish to delete 11 Pres...

Page 61: ... The Access Code is a 3 digit code that when required is entered followed by the key There is only one Access Code The Selective Caller List is a list of up to ten codes Each code must be 10 digits When required a caller enters the code followed by the key NOTE When creating the codes for the Selective Caller List you want codes that are easy for the caller to remember and use If the code will be ...

Page 62: ...ompleted The system records whatever is spoken during the 5 seconds which can be either the caller s name or silence If the caller does not record a name no name will be spoken when you answer the call Answering Privacy Guard Call Once a caller has entered an access code or recorded their name the call will ring on your phone If you have a display and receive caller ID information you will see Fro...

Page 63: ...d off i e decide when calls without Caller ID information will be screened Disabling turning off the feature does not delete any access codes already entered for the feature 1 Press 88 on the telephone keypad A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices 2 Press 1 to enable Privacy Guard if it is disabled or to disable the feature if it is en...

Page 64: ...he telephone keypad A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices 2 Press 4 to add numbers to the Selective Call List 3 Enter the number by pressing the desired digit keys on the telephone keypad 4 Press to save the entry or to exit without saving 5 Select a menu item or hang up NOTE If you try to add a number when you already have 10 numbers...

Page 65: ...u pressed 1 do the following a Enter the number to remove b Press to remove or press to cancel return to the main menu c If you pressed the system repeats the number you entered d Press to delete the entry or to exit without saving e Select a menu item or hang up 5 If you pressed 2 do the following a The first number in the Selective Call List is played b Press 1 to delete the number or to hear th...

Page 66: ...at is the forwarding target for all incoming calls to your telephone Contact your system administrator for the DID number to call to make use of this feature Setting or Changing Remote Forwarding 1 Dial the DID number for Remote Access to Call Forwarding If calling from an internal business phone dial 9 first A voice prompt leads you through the remaining steps 2 Enter the complete phone number of...

Page 67: ...hone feature provides the capability to set up a remote phone to act as if it were your VoIP phone Instead of placing and receiving calls from your VoIP phone calls are made and answered from the Remote Phone For example if you configure your cell phone to be your remote phone all calls coming into your VoIP phone would ring at your desk and on your cell phone simultaneously For this feature to be...

Page 68: ...ch will leave the Remote Phone active you will hear hold music playing NOTE Be aware that if you are using a cell phone the phone is still in an active call Deactivating Dial up Remote Phone If you hang up the remote phone it will disconnect the call and deactivate the Remote Phone mode Web Portal Setup of Remote Phone The remote phone feature can be activated via the Web Portal by selecting Optio...

Page 69: ...turns to service after the outage Remote Phone is not disabled Both the phone and Remote Phone will ring for each incoming call The user must disable remote mode using the Web Portal or by pressing the Remote button on the phone Deactivating Remote Phone via Web Portal To completely deactivate the Remote Phone mode you must uncheck the Enable Remote User checkbox on the Web Portal or press the Rem...

Page 70: ...t to be forwarded 5 List members of list to be forwarded 6 Delete members from list to be forwarded The display on your telephone will show the options for each menu level For example if you press 6 to delete a number the display will show 1 Num 2 List 3 Del All Main Menu Enabling Disabling Selective Call Forward The FrameMaker system allows you to turn the Selective Call Forward feature on and of...

Page 71: ...calls The voice prompt tells you the forwarding number and you are returned to the Selective Call Forward menu Adding Forwarded Phone Numbers 1 Press 63 or 83 2 Press the Dial soft key or pickup the handset A voice prompt tells you whether Selective Call Forward is enabled or dis abled and then gives the menu choices 3 Press 4 to add telephone numbers to the list of members who will be forwarded 4...

Page 72: ...numbers which will be forwarded 4 The voice prompt provides options for deleting members including Press 1 if you know the number to delete see Step 4 Press 2 for a list of numbers see Step 8 Press 3 to delete all numbers see Step 14 Press to return to the Selective Call Forward menu 5 Press 1 to remove a specific number 6 Enter the number with no spaces dashes or special characters followed by th...

Page 73: ...tion of the Directories feature of the phone Programming a Speed Dial Button This feature allows you have a favorite phone number associated with an entry in the Speed Dial option of the Directories feature of the phone Using a Speed Dial Button 1 Press the scroll key to show the speed dial numbers 2 Press the scroll key again to highlight the desired number 3 Press the Dial softkey to dial the nu...

Page 74: ...you wish to talk to the called party reply to a voice mail etc while using the speaker you must pickup the handset and press the Hold button to speak Star Codes The codes used by analog DTMF users to activate features commonly referred to as star codes are also supported for IP phones By pressing the pound or star button on the telephone and entering the proper code you can make use of these codes...

Page 75: ...ial Enable 3 code N A Anonymous Call Rejection 77 87 Call Forward Out of Service On Off 70 71 Call Forward All 72 73 Call Forward Busy On Off 76 77 Call Forward No Answer On Off 78 79 Call Return 69 N A Call Trace 57 N A Caller ID Block 67 suspend for current call N A Directed Call Pickup Bus only 12 Do Not Disturb 04 04 Group Pickup Bus only 06 Park MultiCall Park Bus only 11 N A Permanent Per Ca...

Page 76: ...you can inform them of the transfer and do one of the following Hang up or press the EndCall soft key and let the call transfer Press the HOLD button to cancel the transfer and return to the holding party 5 If the called party does not answer you can do one of the following Press the HOLD button to cancel the transfer and return to the holding party or Hang up or press the EndCall soft key and let...

Page 77: ...ail message before sending it with a distribution list you can easily create and send a voice mail message to multiple users or lists NOTE The voice mail system can only save a certain number messages as configured by your service provider If the maxium number of messages is reached and you receive a new voice mail message it will not be stored You must delete some old voice mail messages to recei...

Page 78: ...star Exit the voice mail system When pressed while message header is playing goes to directly to the message When pressed while message is playing skips to the next message Table 2 Voicemail Message Controls Feature Before Mail Message After Mail Message During Mail Message Rewind NA NA 7 Rewind to beginning NA NA 77 Next message 8 8 Forward message 6 6 6 Reply message 2 2 2 Dial Back Originator 3...

Page 79: ...s Code Function 1 Hear a list of all distribution groups 2 Edit a distribution group 1 list of members 2 add a member 3 delete a member 4 hear the group name 5 change the name return to the previous menu 3 Create a distribution group 4 Delete a distribution group star Return to main voice mail menu Table 5 Voice Mail Compose List Access Code Function 1 Send message 2 Change message re record 3 Rev...

Page 80: ...n access your voice mailbox from several different sources Your phone Any other internal phone Any touchtone phone outside your office The email program on your PC password required from your phone 1 Press the Messages button or dial 09 to access your voice mail system Table 6 Voice Mail Message Options List Access Code Function 1 Marks message as Urgent 2 Marks message as Private it cannot be for...

Page 81: ... number 2 Enter your extension number You are prompted to enter your password 3 Enter your numeric password followed by the key If you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play your saved messages change your password playback your greet ings record new greetings or exit the voice mail syste...

Page 82: ... your number directly from outside the system to use this method 2 Wait for your phone to forward to your voice mail mailbox 3 Press the key 4 You will be prompted to enter your password 5 Enter your numeric password followed by the key If you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play your s...

Page 83: ... the other applications by clicking on the speaker in the Windows System Tray since this will mute the speakers for all sources including the voice mail you are trying to play Also remember to check the volume level on your speakers before playing any voice mail messages 6 Close the media player when you are finished listing to voice mails Using Controls While Playing Messages The system provides ...

Page 84: ...are prompted to perform one of the following Press 1 to send Press 2 to change Press 3 to review your message is played back to you Press 4 to set message options Press to return to the voice mail main menu 7 Press a number to act on your message If you pressed 1 your message is sent and voice mail disconnects If you pressed 2 your are returned to the prompt to record your message Record again and...

Page 85: ...hanging Your Password The system default for your voice mail password is your extension number To keep others from listening to your voice mail messages you should change your password to something only you know 1 Access the voice mail system 2 Press 3 to change your password 3 Enter your new password by pressing numbers on the keypad followed by 4 Enter your new password again A prompt will tell ...

Page 86: ...nu TIP When you record your greetings be sure to tell callers than they can press zero 0 to be transferred to the auto attendant or to your designated alternate phone number NOTE This feature is not supported for stand alone mailboxes To hear or change where pressing zero 0 goes follow these steps 1 Access the voice mail system 2 Press 8 to hear or change your custom operator selection 3 You shoul...

Page 87: ...ystem will accept the digits but when the caller presses zero 0 the call will be disconnected Replaying a Message To replay a voice mail message press 7 Saving a Message To save a voice mail message press 5 NOTE When you save a voice mail message the message is moved to the saved messages and is unavailable until you exit and re enter voice mail Skipping to the Next Message To skip to the next voi...

Page 88: ...he message 4 Choose one of the following options to finish forwarding Press 1 to forward the message Press 2 to change the introductory message Press 3 to review the introductory message Press 9 to mark urgent and forward Press to cancel the forward Press at anytime to cancel the forward If you press you must reenter the extension s and any desired introduction Replying to a Message To reply to a ...

Page 89: ...enter a message 3 Record your message and hang up NOTE You can press on your phone at any time during the greeting to skip to the end of it Personal Greetings You can record a different voice mail greeting for each of the conditions that transfers a caller to your voice mailbox when your phone rings and you don t answer it the No Answer greeting when you have activated the Do Not Disturb feature i...

Page 90: ...ake sure they are still appropriate 1 Access the voice mail system 2 Press 4 from the main voice mail menu and choose the greeting you want to play by pressing the corresponding digit key Press 1 to play the No Answer greeting Press 2 to play the Do Not Disturb greeting Press 3 to play the Busy greeting Press 4 to play your name Press to return to the main menu Receiving Pager Notification The T60...

Page 91: ...r answered the call and continues trying to reach you as stated above If you have caller id your office phone number name is displayed as the caller E Mail The message you receive reads as follows Subject Voice Mail from calling party Body the text entered by the system administrator i e Please call me I need to talk to you NOTE If the system administrator left the body text empty you get as the b...

Page 92: ...ess to confirm or to cancel 6 Enter the extension number of one of the members of the group 7 Press key 8 Repeat steps the previous two steps until all members are added 9 Press the key again TIP A group can be created without any members in it Members can be added later by using the edit menu to add members To create a group with no members follow the previous steps with one exception When prompt...

Page 93: ...s finished Add a Member to the Group If you pressed 2 to add a distribution group member do the following 1 After the prompt enter the extension number of the member you wish to add 2 Press the sign The extension number you entered is played back to you for confirmation 3 Press the key to add the user or key to cancel If you press and the member does not exist you will hear The member has been suc...

Page 94: ...oicemail system plays the prompt Please record the name for this group after the tone when your recording is complete press the key 2 Record the new name for the group 3 Press the sign NOTE To change the group name of a corporate or company distribution list you must be in the mailbox for your company s main number Deleting a Group 1 Access the voice mail system 2 Press 6 for distribution groups 3...

Page 95: ...ws the number of groups the group number the group name If there is no recording for the group name you will hear Unknown The corporate group 10 will always be named as Everyone the total number of members in the group While reviewing the list of groups you can skip to the next group by pressing or clicking the button NOTE To list all group corporate or company distribution lists you must be in th...

Page 96: ...Exiting the Voice Mail System 84 Voice Mail Features Default Menu Cisco 7912 Telephone User Guide 620 05600350 ...

Page 97: ...compose a voice mail message before sending it with a distribution list you can easily create and send a voice mail message to multiple users or lists NOTE The voice mail system can only save a certain number messages as configured by your service provider If the maxium number of messages is reached and you receive a new voice mail message it will not be stored You must delete some old voice mail ...

Page 98: ...s playing returns to message header When pressed while message header is playing goes to directly to the message When pressed while message is playing goes to Message Handling Control Menu 1 Rewind 11 Rewind to the beginning 2 Pause Resume 3 Fast Forward 33 Fast Forward to the end Message Handling Message Control Menu star Return to Alternate Voice Mail Top Menu Next message 4 Replay message 6 For...

Page 99: ...Mail Message After Mail Message During Mail Message Table 3 Voice Mail Message Controls Feature Before Mail Message After Mail Message During Mail Message Return to Envelope NA NA star Return to Previous Menu star star NA Skip Envelope NA NA Go to Next Message NA NA Rewind NA NA 1 Rewind to the beginning NA NA 11 Pause Resume NA NA 2 Fast Forward NA NA 3 Fast Forward to the end NA NA 33 or Replay ...

Page 100: ...List Access Code Function 1 Hear a list of all distribution groups 2 Edit a distribution group 1 list of members 2 add a member 3 delete a member 4 hear the group name 5 change the name return to the previous menu 3 Create a distribution group 4 Delete a distribution group star Return to main voice mail menu Table 6 Voice Mail Compose List Access Code Function 1 Send message 2 Change message re re...

Page 101: ...ailbox from several different sources Your phone Any other internal phone Any touchtone phone outside your office The email program on your PC password required from your phone 1 Press the Messages button or dial 09 to access your voice mail system 2 Enter your password if required Table 7 Voice Mail Message Options List Access Code Function 1 Marks message as Urgent 2 Marks message as Private it ...

Page 102: ...r extension number You are prompted to enter your password 3 Enter your numeric password followed by the key If you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play your saved messages change your password playback your greet ings record new greetings or exit the voice mail system 4 Press the corre...

Page 103: ... dial your number directly from outside the system to use this method 2 Wait for your phone to forward to your voice mail mailbox 3 Press the key 4 You will be prompted to enter your password 5 Enter your numeric password followed by the key If you have new or previously heard but not saved or deleted voice mail the message is identified and played Otherwise you are prompted with choices to play y...

Page 104: ... NOT mute the other applications by clicking on the speaker in the Windows System Tray since this will mute the speakers for all sources including the voice mail you are trying to play Also remember to check the volume level on your speakers before playing any voice mail messages 6 Close the media player when you are finished listing to voice mails Using Controls While Playing Messages The system ...

Page 105: ... the following Press 1 to send Press 2 to change Press 3 to review your message is played back to you Press 4 to set message options 7 Press a number to act on your message If you pressed 1 your message is sent and voice mail disconnects If you pressed 2 your are returned to the prompt to record your message Record again and follow the prompts If you pressed 3 your message is played back to you an...

Page 106: ...e mail system 2 Press 7 to change your password 3 Enter your new password by pressing numbers on the keypad followed by 4 Enter your new password again A prompt will tell you if you have successfully changed your password NOTE If you have messages in your voice mail box but you want to skip them and change your password press to get the main menu then follow the above steps Otherwise listen to you...

Page 107: ...ar an announcement that your custom operator is a phone number you previously programmed or the default selection NOTE If a custom operator is not available you will hear a message to that effect 4 Do one of the following Press 1 to change your custom operator number see step 5 Press 2 to restore the default custom operator see step 6 Press to return to the voice mail main menu see step 7 5 If you...

Page 108: ...is unavailable until you exit and re enter voice mail Skipping to the Next Message To skip to the next voice mail message Press while listening to the message header Press while listening to the message Press while listening to the message handling options Deleting a Message To delete a voice mail message press 7 NOTE When you delete a voice mail message the message is deleted but the caller ID an...

Page 109: ... introductory message Press 3 to review the introductory message Press 9 to mark urgent and forward Press to cancel the forward Press at anytime to cancel the forward If you press you must reenter the extension s and any desired introduction Replying to a Message To reply to a message you receive 1 Press 2 to reply to the message You hear a prompt to record your reply 2 Record your reply message 3...

Page 110: ...ferent voice mail greeting for each of the conditions that transfers a caller to your voice mailbox when your phone rings and you don t answer it the No Answer greeting when you have activated the Do Not Disturb feature if this feature is provided on your telephone when you are talking on the phone the Busy greeting Additional features include the ability to Record your name so that when you leave...

Page 111: ...sy greeting Press 4 to play your name Press to return to the main menu Receiving Pager Notification The T6000 system provides the ability for you to be alerted on your mobile phone or pager that you have received a voice message You must set this service up with your system administrator or via Web Portal Mobile devices support different types of alerts Basic numeric pages accept only keypad phone...

Page 112: ...Mail from calling party Body the text entered by the system administrator i e Please call me I need to talk to you NOTE If the system administrator left the body text empty you get as the body calling party called you on date at time Managing Distribution Groups Voice messaging distribution groups can be created as either personal or corporate groups Up to 20 personal groups can be created by indi...

Page 113: ...epeat steps the previous two steps until all members are added 9 Press the key again TIP A group can be created without any members in it Members can be added later by using the edit menu to add members To create a group with no members follow the previous steps with one exception When prompted to enter members just press the key NOTE To create group corporate or company distribution lists you mus...

Page 114: ...tension number you entered is played back to you for confirmation 3 Press the key to add the user or key to cancel If you press and the member does not exist you will hear The member has been successfully added to this group If you press and the member already exists you will hear The member already exists in this group please try again If you press you will be asked to reenter the extension numbe...

Page 115: ...ution list you must be in the mailbox for your company s main number Deleting a Group 1 Access the voice mail system 2 Press 6 for distribution groups 3 Press 4 to delete a group 4 Enter the number of the group to be deleted 5 Press to confirm this is the correct group or to reject the group If you entered the wrong group number and pressed you will be prompted for the number of the group to delet...

Page 116: ...u will hear Unknown The corporate group 10 will always be named as Everyone the total number of members in the group While reviewing the list of groups you can skip to the next group by pressing or clicking the button NOTE To list all group corporate or company distribution lists you must be in the mailbox for your company s main number Exiting the Voice Mail System To exit the voice mail system s...

Page 117: ...oice mail message before sending it with a distribution list you can easily create and send a voice mail message to multiple users or lists NOTE The voice mail system can only save a certain number messages as configured by your service provider If the maxium number of messages is reached and you receive a new voice mail message it will not be stored You must delete some old voice mail messages to...

Page 118: ...use Unpause Play NA NA Replay 8 8 NA Forward 13 13 13 Call Back Originator 14 14 14 Reply 17 17 17 Main Menu NA Table 3 Voice Mail Personal Greeting List Access Code Record Play 1 No Answer greeting No Answer greeting 2 Do Not Disturb greeting Do Not Disturb greeting 3 Busy greeting Busy greeting 4 Replace with default greetings Name 5 Play personal greetings NA Return to main voice mail menu NA s...

Page 119: ...ion group 4 Delete a distribution group star Return to main voice mail menu Table 5 Voice Mail Compose List Access Code Function 1 Send message 2 Change message re record 3 Review message listen to recorded message Set message options for options see Voice Mail Message Options List on page 107 Table 6 Voice Mail Message Options List Access Code Function 1 Requests Return Receipt you are notified r...

Page 120: ...your voice mail system 2 Enter your password if required If you have new voice mail the messages are identified and played Other wise you will be prompted with choices to play your inbox messages play your saved messages change your password playback your greetings record new greetings or exit the voice mail system 3 Press the corresponding digit on your phone to select the desired voice mail func...

Page 121: ... or exit the voice mail system 4 Press the corresponding digit on your phone to select the desired voice mail function from any outside touchtone phone Dialing Main Number 1 Dial your main telephone number for the Auto Attendant feature and press 555 or the code provided by your system administrator You hear a welcome greeting and are prompted to enter your extension number NOTE If your system is ...

Page 122: ...you are prompted with choices to play your saved messages change your password playback your greet ings record new greetings or exit the voice mail system 6 Press the corresponding digit on your phone to select the desired voice mail function NOTE Pressing the key from the main voice mail menu will send you to the main auto attendant menu You may then dial extension numbers to reach internal parti...

Page 123: ...so remember to check the volume level on your speakers before playing any voice mail messages 6 Close the media player when you are finished listing to voice mails Using Controls While Playing Messages The system provides you with message control options as described in the following sections Rewind Fast Forward While listening to a message follow these steps Press 2 to skip back in 5 second incre...

Page 124: ...ompted to perform one of the following Press 1 to send Press 2 to change Press 3 to review your message is played back to you Press to set message options 7 Press a number to act on your message If you pressed 1 your message is sent and voice mail disconnects If you pressed 2 your are returned to the prompt to record your message Record again and follow the prompts If you pressed 3 your message is...

Page 125: ... new password by pressing numbers on the keypad followed by 5 Enter your new password again A prompt will tell you if you have successfully changed your password NOTE If you have messages in your voice mail box but you want to skip them and change your password press to get the main menu then follow the above steps Otherwise listen to your messages and then follow the above steps Skipping the Mail...

Page 126: ...r selection 4 You should hear an announcement that your custom operator is a phone number you previously programmed or the default selection NOTE If a custom operator is not available you will hear a message to that effect 5 Do one of the following Press 1 to change your custom operator number see step 6 Press 2 to restore the default custom operator see step 7 Press to return to the voice mail ma...

Page 127: ...it and re enter voice mail Skipping to the Next Message To skip to the next voice mail message press 5 at any time Deleting a Message To delete a voice mail message press 3 NOTE When you delete a voice mail message the message is deleted but the caller ID and message received information date time etc remains in the inbox listing until you exit voice mail Forwarding a Message to Another Mailbox To...

Page 128: ...eenter the extension s and any desired introduction Replying to a Message To reply to a message you receive 1 Press 17 to reply to the message You hear a prompt to record your reply 2 Record your reply message 3 Press to accept your message Your voice mail system gives you the following options Press 1 to send reply Press 2 to change reply Press 3 to review reply Press 9 to mark urgent and reply P...

Page 129: ... Do Not Disturb feature if this feature is provided on your telephone when you are talking on the phone the Busy greeting Additional features include the ability to Record your name so that when you leave messages for other users they will hear your name instead of your extension Replace your personal greetings with the default greetings TIP When you create your greeting be sure to tell the caller...

Page 130: ... key Press 1 to play the No Answer greeting Press 2 to play the Do Not Disturb greeting Press 3 to play the Busy greeting Press 4 to play your name Press to return to the main menu Receiving Pager Notification The T6000 system provides the ability for you to be alerted on your mobile phone or pager that you have received a voice message You must set this service up with your system administrator o...

Page 131: ... you have caller id your office phone number name is displayed as the caller E Mail The message you receive reads as follows Subject Voice Mail from calling party Body the text entered by the system administrator i e Please call me I need to talk to you NOTE If the system administrator left the body text empty you get as the body calling party called you on date at time Managing Distribution Group...

Page 132: ...extension number of one of the members of the group 8 Press key 9 Repeat steps the previous two steps until all members are added 10 Press the key again TIP A group can be created without any members in it Members can be added later by using the edit menu to add members To create a group with no members follow the previous steps with one exception When prompted to enter members just press the key ...

Page 133: ...ibution group member do the following 1 After the prompt enter the extension number of the member you wish to add 2 Press the sign The extension number you entered is played back to you for confirmation 3 Press the key to add the user or key to cancel If you press and the member does not exist you will hear The member has been successfully added to this group If you press and the member already ex...

Page 134: ...up after the tone when your recording is complete press the key 2 Record the new name for the group 3 Press the sign NOTE To change the group name of a corporate or company distribution list you must be in the mailbox for your company s main number Deleting a Group 1 Access the voice mail system 2 Press 16 for Mailbox Options 3 Press 6 for distribution groups 4 Press 4 to delete a group 5 Enter th...

Page 135: ...r groups as follows the number of groups the group number the group name If there is no recording for the group name you will hear Unknown The corporate group 10 will always be named as Everyone the total number of members in the group While reviewing the list of groups you can skip to the next group by pressing or clicking the button NOTE To list all group corporate or company distribution lists ...

Page 136: ...Exiting the Voice Mail System 124 Voice Mail Features Option B Menu Cisco 7912 Telephone User Guide 620 05600350 ...

Page 137: ...d applications Using TAPI to Call from Outlook Once you have configured Outlook or another TAPI enabled program to dial using the system you can place calls through your telephone from the application You must be connected to the same network that your phone is connected to for TAPI enabled dialing to work with your phone This example uses Outlook but other TAPI enabled programs will be similar Th...

Page 138: ...eld NOTE You cannot call four digit extensions from Outlook A complete 7 or 10 digit phone number must be used TIP Always check to be sure you have the correct number selected before starting a call If you have multiple phone numbers entered for the person you are calling you must use the drop down list to select the number to call 6 The speaker on your telephone should be activated and you should...

Page 139: ... the physical phone from the computer under Outlook and TAPI 8 End the call by hanging up the handset pressing the speaker button or clicking the Close button or icon in the New Call dialog box Installing the TAPI Support Software To install and set up the TAPI 2 1 compliant software use the following steps 1 Start Web Portal 2 Click the Options tab 3 Click the PC Integration tab 4 Click Install T...

Page 140: ... Cisco 7912 Telephone User Guide 620 05600350 6 Choose where to save the TAPI EXE file and click Save This example saves it to the desktop so that it is easy to find 7 Find the TAPI EXE file shown here on the PC desktop and double click it to run the install program ...

Page 141: ... 620 05600350 8 Depending on the PC s operating system and security settings a security warning window may be displayed as part of the install Click Run to install or Cancel to not install TAPI 9 Click Next in the Welcome dialog box to install the TAPI program ...

Page 142: ...ng the TAPI Support Software 130 Set Up Outlook for TAPI Cisco 7912 Telephone User Guide 620 05600350 10 Click Next to start the installation 11 The Installing dialog box shows the progress of the installation ...

Page 143: ...e returning to this dialog box after completing two steps 12 When the dialog box appears while the Installing dialog box continues to run do the following a Enter the IP addresses provided by your system administrator in the Server IP Address 1 and 2 fields b Click Add to add your telephone number the one that will be used with the TAPI enabled program such as Outlook 13 Enter your telephone numbe...

Page 144: ...orrectly General Information The following notes apply to all TAPI enabled programs The program must be set to use Tekelec T6000 Telephone Service Provider that must be installed on your PC The access codes required for outside calls usually 9 or 8 must be configured Instructions for handling area codes and if necessary 10 digit dialing must be configured Setting Up TAPI Use the following steps to...

Page 145: ...Cisco 7912 Telephone User Guide Set Up Outlook for TAPI 133 620 05600350 3 Click Edit circled in the Phone and Modem Options dialog box ...

Page 146: ... box click the General tab if not selected and do the following a Enter a Location name if desired boxed b Make sure the Country Region and Area Code information match your location and area code see arrows c Set the outside access digits in the Dialing Rules section to the digit that must be dialed to make an outside call circled ...

Page 147: ...k New to add an area code to the list Highlight an existing entry and click Edit to make changes NOTE If you have never configured Phone and Modem Options for your Windows computer the Area Code Rules field will be empty If you have setup Phone and Modem Options before for any device or application the previously entered information will be displayed ...

Page 148: ...ed to apply such as dialing all 10 digits within your area code or having multiple area codes that are not long distance by filling in the necessary information in the New Edit Area Code Rule dialog box NOTE Depending on whether you clicked New or Edit the dialog box will say either New Area Code Rule or Edit Area Code Rule If you clicked Edit the area code you highlighted will be displayed in the...

Page 149: ... fol lows Include all the prefixes within this area code is selected Dial 1 is unchecked Include the area code is checked 8 Click Apply when the information is correctly set and do one of the following Click New to add another area code to the list Highlight another existing entry and click Edit to make changes Click Calling Card if you use a calling card for calls select the type of calling card ...

Page 150: ...box and return to the Phone and Modem Options dialog box 10 Click the Advanced tab to see the list of available telephone providers 11 If you completed the T6000 setup as part of the TAPI install from Web Portal you should see the Tekelec T6000 Telephony Service Provider circled and can skip to Configuring Outlook to Use TAPI 12 If you did not complete the T6000 setup as part of the TAPI install f...

Page 151: ...k Add 14 When the Tekelec dialog box appears do the following a Enter the IP addresses provided by your system administrator in the Server IP Address 1 and 2 fields b Click Add to add your telephone number the one that will be used with the TAPI enabled program such as Outlook 15 Enter your telephone number and password and click OK ...

Page 152: ...PI enabled program must be configured to use the line for dialing For information on configuring the program to use the telephone line for dialing go to Configuring Outlook to Use TAPI Configuring Outlook to Use TAPI To configure Outlook or another TAPI enabled program to dial using the system use the following steps 1 If not already running start Outlook or the TAPI enabled application 2 Click th...

Page 153: ...all Contact on the menu circled in the previous screen to open the New Call dialog box 5 Click Dialing Options to open the Dialing Options dialog box 6 Click on the drop down menu in the Connect using line field and scroll down any entries until you find your telephone number circled ...

Page 154: ...hone User Guide 620 05600350 7 Select your telephone number and click OK to return to the New Call dialog box 8 You may call this contact or close the New Call dialog box NOTE Outlook or your TAPI enabled application is now configured to place calls using your telephone number ...

Page 155: ...n Code Calling 16 Auto Attendant Returning to Default Menu 74 Option A Menu 94 Option B Menu 113 B Basic Features Adjusting the Volume 5 6 Monitoring a Call Hands free 9 Selecting a Ringer Sound 10 Basic Phone Features 5 Adjust Display Contrast 5 Adjust Ringer Volume 6 Answer Phone 6 Answering Second Call 7 Reconnect to the First Call 7 Cisco IP Phone Call Directory Using 10 Call Directory Viewing...

Page 156: ...nu 112 Conference 30 Tips 30 Configuring Outlook to Use TAPI 140 Configuring Windows for TAPI 132 Setting Up TAPI 132 Connecting Your Telephone 3 Creating New Voice Mail Distribution Group Default Menu 80 Option A Menu 101 Option B Menu 120 D Delete Voice Mail Distribution Group Members Default Menu 81 Option A Menu 102 Option B Menu 121 Deleting a Voice Mail Message Default Menu 75 Option A Menu ...

Page 157: ...120 Play Name Default Menu 82 Option A Menu 103 Option B Menu 122 Enable Call Forward All Calls Phone Feature Buttons 20 Star Codes 20 End Call 33 Ending Call 7 Exiting the Voice Mail System Default Menu 83 Option A Menu 104 Option B Menu 123 External Dial Tone 31 External Ring 31 F Feature Activation Digit 13 Features 13 Find Me with Remote Phone 57 Forwarding a Voice Mail Message Default Menu 75...

Page 158: ... 41 Muting 39 Raising Hands 39 Roll Call 38 Schedule Create 40 Silencing Announcements 36 Menus and Commands Default Menu 65 Option A Menu 85 Option B Menu 105 Message Controls for Voice Mail Default Menu 71 Fast Forward to the End of a Message Default Menu 71 Option A Menu 92 Option B Menu 111 Option A Menu 92 Option B Menu 111 Pause Play of a Message Default Menu 71 Option A Menu 92 Option B Men...

Page 159: ...Members 47 Priority Ring 31 Privacy Guard 49 Access Codes 49 Answering Call 50 Caller Actions 49 Entering Access Codes 50 Recording Name 50 Disabling 51 Enabling 51 Managing Access 51 Managing Access Codes Changing the Code 51 Listening to Codes 52 Selective Call List 52 Adding Numbers 52 Deleting Numbers 53 Listening to Numbers 52 R Receiving Pager Notification 78 99 118 Recording Personalized Vo...

Page 160: ...rd All Calls 19 Call Forward Busy 21 Call Forward No Answer 23 Call Forward Out of Service 25 Call Return 27 Call Trace 28 Caller ID Block 30 Delete Priority Call Members 47 Enable Disable Priority Call 46 List Priority Call Members 47 Permanent Caller ID Block Release 44 Privacy Guard 49 Access Codes 49 Answering Call 50 Caller Actions 49 Entering Access Codes 50 Recording Name 50 Disabling 51 En...

Page 161: ...Dialing in to Join 35 Dialing in Too Early 37 Dropping 38 Entering an Incorrect ID 37 Extending the Conference Duration 38 Join 35 List of 42 Locking 39 Lowering Hands 39 Modify Edit 41 Muting 39 Raising Hands 39 Roll Call 38 Schedule Create 40 Silencing Announcements 36 Multi Call Park 42 Phone Feature Buttons 43 Mute 43 On hook Dialing 43 Park Phone Feature Buttons 42 Permanent Caller ID Block R...

Page 162: ...fault Menu 73 Option A Menu 94 Option B Menu 112 Pause Play of a Message Default Menu 71 Option A Menu 92 Option B Menu 111 Replying to a Message Default Menu 76 Option A Menu 97 Option B Menu 116 Rewind to the Beginning of a Message Default Menu 71 Option A Menu 92 Option B Menu 111 Rewind Fast Forward Default Menu 71 Option A Menu 92 Option B Menu 111 Voice Mail Features Accessing Your Mailbox D...

Page 163: ...ed Mailbox Greeting Default Menu 78 Option A Menu 98 Option B Menu 117 Replaying a Message Default Menu 75 Option A Menu 96 Option B Menu 115 Returning to Auto Attendant Default Menu 74 Option A Menu 94 Option B Menu 113 Returning to Operator Default Menu 74 Option A Menu 94 Option B Menu 113 Saving a Message Default Menu 75 Option A Menu 96 Option B Menu 115 Sending a Message Directly to an Exten...

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