Chapter 7 Troubleshooting the Cisco Unified IP Phone
Logging Information for Troubleshooting
7-14
Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco Unified IP Phones
OL-8151-01
To collect troubleshooting information in a log file, follow these steps:
Step 1
Add the following line to the Cisco Unified IP Phone profile file.
Nprintf:
IPaddress.listen_port
where:
•
IPaddress
is the IP address of the server to which information will be sent.
•
listen_port
is the port to which information is sent on the server specified.
For example, if you want to send information port 9001 on a server with an IP
address of 192.168.2.170, set the Nprintf parameter to 192.168.2.170.9001.
If you set this parameter to 0 or to 0.0.0.0.0, no information will be sent from the
phone.
Note
For detailed information about using profile files, see
“Additional Configuration Methods and Parameters.”
Step 2
On the server that will receive information, open a command window and type the
following command:
prserv
[
listen-port
]
where
listen_port
is the same port that you specified with the Nprintf parameter.
If you do not specify a port, 9001 is used by default.
While prserv is running, information from the Cisco Unified IP Phone is sent to a
file named
listen-port
.log, where
listen-port
is the port you specified with the
Nprintf parameter and the prserv command. This file is stored on the server you
specified with the Nprintf parameter in the folder from which you ran the prserv
command. If the file exists, new information is appended to it.
You can open a
listen-port
.log file using a text editor.
Step 3
To exit prserv.exe and stop collecting information, press
Ctrl-C
in the command
window.
Summary of Contents for 7902G - Unified IP Phone VoIP
Page 4: ......
