Step 3
(Optional) In the
Programmable Softkeys
section, to enable softkeys, add a string in this format in the
Connected Key List
and
Conferencing Key List
fields.
crdstart;crdstop;crdpause;crdresume
Step 4
In the phone web page, click the
Ext(n)
tab that requires call recording.
Step 5
In the
SIP Settings
section, in the
Call Recording Protocol
, select
SIPINFO
as the call recording protocol.
For details on
SIP Settings
fields, see
Step 6
Click
Submit All Changes
.
Set Up a Phone for Presence
Before you begin
• Set up the Broadsoft server for XMPP.
• Access the phone administration web page. See
Access the Phone Web Page, on page 92
.
Procedure
Step 1
Select
Voice
>
Phone
.
Step 2
In the
Broadsoft XMPP
section, set the fields as described in
Step 3
Click
Submit All Changes
.
Set Up a Call Center Agent Phone
You can enable a phone with Automatic Call Distribution (ACD) features. This phone acts as a call center
agent's phone and can be used to trace a customer call, to escalate any customer call to a supervisor in
emergency, to categorize contact numbers using disposition codes, and to view customer call details.
Before you begin
• Set up the phone as a call center phone on the BroadSoft server.
• Access the phone administration web page. See
Access the Phone Web Page, on page 92
.
Procedure
Step 1
Select
Voice
>
Ext(n)
.
Step 2
In the
ACD Settings
section, set up the fields as described in
Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
183
Phone Administration
Set Up a Phone for Presence
