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Regulatory Compliance and Safety Information for the Cisco Global Site Selector 4492R
78-17975-01
Obtaining Technical Assistance
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The
Cisco Technical Support & Documentation website on Cisco.com features extensive online support
resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center
(TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact
your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for
troubleshooting and resolving technical issues with Cisco products and technologies. The website is
available 24 hours a day at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com
user ID and password. If you have a valid service contract but do not have a user ID or password, you
can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Use the
Cisco Product Identification Tool
to locate your product serial number before submitting a
request for service online or by phone. You can access this tool from the Cisco Technical Support &
Documentation website by clicking the
Tools & Resources
link, clicking the
All Tools (A-Z)
tab, and
then choosing
Cisco Product Identification Tool
from the alphabetical list. This tool offers three search
options: by product ID or model name; by tree view; or, for certain products, by copying and pasting
show
command output. Search results show an illustration of your product with the serial number label
location highlighted. Locate the serial number label on your product and record the information before
placing a service call.
Tip
Displaying and Searching on Cisco.com
If you suspect that the browser is not refreshing a web page, force the browser to update the web page
by holding down the Ctrl key while pressing F5.
To find technical information, narrow your search to look in technical documentation, not the entire
Cisco.com website. On the Cisco.com home page, click the
Advanced Search
link under the Search box
and then click the
Technical Support & Documentation
radio button.
To provide feedback about the Cisco.com website or a particular technical document, click
Contacts &
Feedback
at the top of any Cisco.com web page.
