Frequently Asked Questions
Issue:
Computer doesn’t display information after the
HydraDisplay X3 is connected.
Cause 1:
The software driver provided with your notebook
computer or graphics card is not current and doesn’t support
attached displays.
Solution:
Please go to the graphics chip vendor’s website, such
as ATI, nVidia or Intel, to download the latest software driver.
Cause 2:
In addition to the DP output, your computer has
another output interface such as DVI or VGA available and it is
the primary display. DP output is the secondary display and is not
enabled.
Solution:
Enable the secondary display.
Solution:
Unplug the other output cable attached to your
computer. Make sure that the computer only has the DP output in
use.
Cause 3:
Your HydraDisplay X3 may not be properly connected.
Solution:
Make sure your HydraDisplay X3 is properly connected
and all connectors are properly fastened.
Solution:
Try reconnecting your monitors and power supply
cable.
Issue:
Desktop display isn’t stretched across multiple monitors.
Cause 1:
The resolution setting is too low.
Solution:
Change your display setting to a higher resolution such
as 3840x1024 pixels or 2400x600 pixels.
Cause 2:
Your computer has two output interfaces available and
currently is set in clone mode. In clone mode the highest
resolution is limited by the ability of the primary display.
Solution:
Set the adapter as the primary display.
Solution:
Unplug the other output cable attached to your
computer to make sure that only the DisplayPort output is
available.
Issue:
The screen image is garbled or unusable on one of the
monitors (blank screen, rolling or overlapping screen images).
Cause:
This monitor probably supports a different resolution than
the other two monitors.
Solution:
Replace the monitor with one that is the same
model/resolution as the other monitors.
Solution:
Change to a common resolution that is supported by
all three monitors.
Product Registration and Support
To register your product online, please go to
If you are experiencing any difficulty using the Cirago
HydraDisplay X3, please try one of the following options before
returning your product.
1) Please check the Cirago website for the most recent user
manual, FAQs and product updates.
2) Contact our technical support team via phone or email.
Phone: 408-331-8822
Thank you for choosing Cirago.
Cirago HydraDisplay X3
DisplayPort to 3 DisplayPort Multimonitor Adapter
Features
Easy-to-use, Plug-and-Play
No change required on source device (GPU/display
driver)
Easily works with all PCs and notebooks with
DisplayPort output
Easily works with all DP monitors
Fully HD compatible and provides full display
performance with zero latency
Supports up to three monitors
Model: HDX3DP01
