Christie Solaria One, Service Manual

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Solaria One/Solaria One
+
Service Manual 5-1
020-101039-02 Rev. 1 (06-2013)
5 Troubleshooting
This section provides information and procedures for resolving common projector issues. If you cannot resolve
a projector issue, contact Christie support
.
In order that a support representative can better assist you, have the
model and serial number of your projector ready. For contact information for your region, see the back cover of
this document.
5.1 Projector Functionality
Projector Does Not Turn On
• Verify the power cord is connected to the projector and the AC power supply correctly and the input selector
switch is in the correct position.
• Verify the wall circuit breaker is on. If there is a problem with the wall circuit breaker turning off, contact a
certified electrician.
• Verify the touch panel controller (TPC) is on and the LEDs on the input panel are illuminated. If the TPC is
off and there are no LEDS illuminated, verify the AC outlet to which the projector is connected is working
and the TPC is connected to the projector. If the AC outlet is working and the TPC is connected to the pro-
jector, contact Christie support.
• If the TPC is connected to the projector and the LEDs on the input panel are illuminated, on the TPC, verify
in the Operational Status region of the Main panel does not indicate a PIBS1 failure.
Touch Panel Controller
• Make sure the TPC is connected to the projector.
• If the TPC fails to initialize, make sure the compact flash on the left side is installed correctly.
• If the TPC fails to initialize, restart the projector.
• If the location of button presses on the screen are not interpreted correctly, the TPC screen may need recali-
brating. Tap Menu > Administrator Setup > Preferences . Tap Calibrate Screen and follow the on screen
instructions.
Cannot Establish Communication with Projector
Verify all input devices have the same subnet mask and gateway and unique IP addresses.
Projector Does Not Move from Standby to Full Power Mode
• Check the touch panel controller (TPC) for error messages.
• If a failure with PIB communications exists, reseat the board.
• Check the Ethernet status LED on the rear of the TPC.
• Verify that the internal fans are operating.
• Look through the service panel and verify that the green LED is lit. This indicates the LVPS is operating.
• Check all of the harness connections between LVPS and backplane. Pay particular attention to the small,
white connecter on the LVPS.
• Replace the LVPS.