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Christie Professional Services: +1-800-550-3061 or [email protected]
Details to provide to Technical Support
Have the following information ready when contacting Technical Support.
•
Projector model
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Serial number of the projector
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Detailed description of the problem
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Who did you purchase the equipment from
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Contact information, including phone number
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Troubleshooting performed and results
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Date and time the issue occurred, including the time zone
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Setup configuration
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Interrogator log files
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Picture of the issue
Running the 4K40-RGB interrogator
The interrogator captures diagnostic information Christie personnel uses to help diagnose and correct
any issues.
1. If saving the interrogator file to a USB flash drive on the projector, insert a USB flash drive in
the USB port on 4K40-RGB.
The USB flash drive must be formatted using the FAT 32 file system.
2. Select MENU > Admin > Interrogator.
3. Select Run.
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If on the projector, the interrogator file is stored at the root directory on the USB flash
drive.
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If running 4K40-RGB interrogator from the web interface, a message appears indicating
the integrator file was successfully created.
4. From the web interface to download the interrogator file to the computer, select Download
File.
The interrogator file is downloaded to the default location on the computer.
5. If on the projector, at the completion prompt, select OK.
Projector does not turn on
The projector does not turn on when pushing the Power button.
Details
The 12 VDC power supplies sends power to the housekeeping board and then the TruLife electronics.
It also sends 12 VDC to the laser driver card cage (LDCC) to provide power to the thermal electrical
controls (TECs).
4K40-RGB troubleshooting
4K40-RGB Technical Reference–Troubleshooting
5
020-103239-01 Rev. 1 (09-2020)
Copyright
©
2020 Christie Digital Systems USA, Inc. All rights reserved.
Summary of Contents for Mirage 4K40-RGB
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