Christie IMB, User Manual

Page: 102 / 122

90 Christie Integrated Media Block User Manual
020-100845-05 Rev. 1 (08-2013)
Troubleshooting
Ingest Troubleshooting
Why does my Christie IMB upgrade package
not appear on the IMB Upgrade screen? Only 5 upgrade packages can be uploaded at a time. If you attempt
to upload a 6th upgrade package, it appears to succeed, but it does
not appear in the Upgrade Files on Server list.
To correct this issue, delete one or more upgrade packages and then
upload the new upgrade package again.
Problem Resolution
What file formats are supported by the
Christie IMB? Ingest drives can contain Microsoft Windows (FAT, FAT-32, NTFS) or
Linux (ext3, ext4) file systems.
Why does my content not appear on the
Content screen after it is ingested? Verify there is enough room for the content on the storage device:
Tap Menu > Christie IMB > Content.
The graphic at the top of the screen indicates the amount of storage
space available on the storage device:
A status alarm appears when only 10% of the available storage
space remains on the storage device.
Why has it taken more than 10 hours to
ingest my content? • Review the SMS logs for this error message:
Ingest Error java.io.FileNotFoundException: /media/
ingest_4001/
wav_taken2_en_51hivi_0911_mpaa_24fps_enc_02718f9d-cbb7-
45a9-87e5-8d2b569ae7ce_audio.mxf (Input/output error)
Occasionally, the ingested content does not appear on the
Ingestible Content screen when the hard drive is connected to the
Christie IMB ingest port. Replace the USB cable and the hard drive
cradle.
• When content is loaded or a movie is playing, the Christie IMB
slows ingest speed to make sure playback is not interrupted. To
prevent a long ingest, make sure there is no content loaded when
you start an ingest.
Why did my theatre management system
(TMS) fail to transfer content overnight? If the projector enters standby mode or it is turned off, the Christie
IMB cannot ingest content.
On Solaria One and Solaria One
+
projectors, you can keep the
Christie IMB turned on when the projector enters standby mode and
the cooling fans are off:
1. Tap Menu > Administrator Setup > Preferences.
2. Select the IMB Powered in Standby Mode check box.
How does the remote ingest process work? The remote ingest process transfers content from a remote server to
the Christie IMB using the file transfer protocol (FTP). A remote
ingest can only be initiated by a Christie IMB or theatre management
system (TMS) using the Christie IMB application programming
interface (API). You cannot access the FTP server directly to ingest
content.
For more information, see Ingest Remote Content from a Network
IMB in the Christie IMB User Manual and the topic How do I set up a
content network in Troubleshooting.
What Ethernet ports can I use to remotely
ingest content? See Ingest Remote Content from a Network IMB on page 31.
Problem Resolution