Christie CAPTIVA DHD400S Service Manual Download | Manualshive

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Troubleshooting

Captiva Service Manual

23

020-000867-03 Rev. 1 (05-2018)

Power Troubleshooting

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Summary of Contents for CAPTIVA DHD400S

Page 1: ...Captiva DHD400S DUW350S Service Manual 020 000867 03...

Page 2: ...certified GENERAL WARRANTY STATEMENTS For complete information about Christie s limited warranty please contact your Christie dealer In addition to the other limitations that may be specified in Chris...

Page 3: ...Calibration 7 LD Calibration 7 ADC Calibration 7 Wheel Index Adjustment 8 Re write LD Hours Usage 8 Video Performance 8 CVBS 8 S Video 9 HDTV Component 9 HDMI Test 9 USB A Port 9 Network Function Test...

Page 4: ...Needed 21 Main Procedure 22 Power Troubleshooting 23 Image Performance Troubleshooting 26 Remote Control Troubleshooting 28 Network Troubleshooting 29 Parts and Module Replacement 30 Equipment Needed...

Page 5: ...Main Projector 43 Top Cover 45 Main Board 46 Bottom Cover 47 Packaging 48...

Page 6: ...t conforms with IEC 60825 1 2007 and CFR 1040 10 and 1040 11 Class 2 laser product Do Not Stare Into Beam This projector has built in Class 4 laser module Never attempt to operate the projector withou...

Page 7: ...ON INSULATED DANGEROUS VOLTAGES MAY BE EXPOSED Always power down and disconnect disengage all power sources to the projector before servicing or cleaning CHRISTIE ACCREDITED SERVICE TECHNICIANS REQUIR...

Page 8: ...the concentrated light beam of the projector Position all cables where they cannot contact hot surfaces or become entangled or tripped over Projector must be operated in an environment that meets oper...

Page 9: ...site and HDMI HDTV Source 480P 720P 1080P Quantum Data 802B or CHROMA2327 Color Video Signal Pattern Generator CL200 or CL200A Factory Mode Enter into Factory Mode 1 Turn on the projector 2 On the Rem...

Page 10: ...1080 60Hz DUW350S 1920 x 720 60Hz Repair Action Change parts Main Board Combiner Module IR Camera Filter Wheel Engine Module Firmwar e Firmware version update V V Wheel Index V V V V Re write LD Hour...

Page 11: ...1 or Master Inspection Items Eliminate visual wavy noise by Resync Frequency or Tracking selection Check if there is noise on the screen Horizontal and vertical position of the video should be adjusta...

Page 12: ...to have few lines flashing If the screen appears image noise please press Menu Configuration Phase and adjust the phase RGBW should all appear normal on the screen and sort from R G B W Color levels s...

Page 13: ...e on page 4 2 Select LD Fail then press Enter key 3 Select LD Hour Full then use left and right key to re write LD Hour Full 4 Select LD Hour ECO then use left and right key to re write LD Hour ECO 5...

Page 14: ...n Item HDTV performance test Inspection Distance 1 8 to 2 2 m Criteria Check any abnormal color line distortion or any noise on the screen Test equipment DVD player with HDMI output set to 16 9 Test s...

Page 15: ...ask 255 255 255 0 default Network Setting 1 On the PC double click the Local Area Connection 2 Click Properties 3 Select Internet Protocol TCP IP 4 Click Properties 5 Set the IP Address to 10 0 21 201...

Page 16: ...ork list 2 Use Internet Explorer to navigate to http 192 168 111 1 3 Click Wifi and select Windows to download EZ View exe Install the EZview 1 Double click EZview 2 Click Next 3 Click Next 4 Click OK...

Page 17: ...d 3 Click Don t search I will choose the driver to install 4 Click Next 5 Click Finish IR camera calibration 1 Click LCT 2 Click Operation Mode then select Pen Mode 3 Click Calibration then select Aut...

Page 18: ...ize controls Display Data Channel The purpose of the DDC test is to verify the DDC DDC1 DDC2B operation of the projector and to verify Plug Play function Acoustic High pitch sound from cooling fan and...

Page 19: ...DHD400S DHD400S is used as the example Equipment Needed Software DDP 442X Firmware Downloader exe Firmware img NET Framework 4 0 Hardware Projector Power Cord P N 42 50115G001 Mini USB Cable 42 00284...

Page 20: ...r left right menu sequentially get into the Service Mode to check the system firmware version MCU Firmware Upgrade 1 Plug in AC power cord the projector is in standby mode during firmware upgrade 2 Pl...

Page 21: ...Multimedia Firmware Upgrade Get into Firmware Download Mode 1 Hold on Power button and plug in the power cord 2 Release the Power button until all LEDs light red 3 Connect projector and computer by US...

Page 22: ...4 Click Open 5 Click Continue Anyway Then finsh the USB Driver Install Firmware Upgrade Procedure 1 Execute ActionsMpUpdate exe 2 Click Firmware to choose the firmware then click Open 3 Click Download...

Page 23: ...HDMI M to DVI F cable i The EDID upgrade procedure for DUW350S is the same as DHD400S DHD400S is used as the example Equipment Needed Software EDID Program All models_EDID Tool_Ver 0 81 EDID File ini...

Page 24: ...ure 5 Execute EDID to execute EDID program EDID Upgrade Procedure 1 Select the COM Port which you are using 2 Click Model 3 Select the source file ini 4 Click Open 5 Key in the Serial Number into the...

Page 25: ...hen the Please change the cable to VGA2 appears click OK 9 When the Please change the cable to HDMI1 appears click OK 10 When the Please change the cable to HDMI2 appears connect P5 of the fixture wit...

Page 26: ...player Screw drivers VGA cable power cord component cable audio cable HDMI cable RJ45 cable RS232 cable Voltage test meter Power LED Temp_LED LIGHT_LED Message Red Blue Red Red Standby State Input Po...

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Page 33: ...power cord then press the power button on the remote Is the unit power on Can another function be used on the remote control No Fault Found End Yes Yes Change remote control batteries No Is the unit...

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Page 35: ...GEROUS VOLTAGES MAY BE EXPOSED Always power down and disconnect disengage all power sources to the projector before servicing or cleaning OBSERVE ALL ELECTROSTATIC PRECAUTIONS Use a grounded wrist str...

Page 36: ...er to press the four tabs as the red dotted square to release the cover Unplug FPC cable and disconnect the two IR camera harness connectors to remove the top cover module 2 Remove seven screws as red...

Page 37: ...t Captiva Service Manual 32 020 000867 03 Rev 1 05 2018 Remove the Dust Filter 1 Remove two dust filters 2 Dust filters Remove the IO Cover 1 Remove six screws as red circle and six hex screws as blue...

Page 38: ...and ECPIO Board 1 Unplug thirteen connectors Please refer to the table as below for details of each connector Item Male Connector on Connector Board The Key Feature Figure A P W FAN Compose of Red Gr...

Page 39: ...f Red Black White Wire 3 pin F P W FPC cable G F IR Compose of Red Black White Wire 3 pin H SPK R Compose of Red Black Wire 2 pin I LD IF FPC Cable J DMD FAN Compose of Red Blue Black Wire 3 pin K SYS...

Page 40: ...emove three screws securing I O shielding 3 Remove four screws securing main board module 4 Remove four screws to separate main board module from the bottom shielding L System FAN32 Compose of Red Yel...

Page 41: ...ne connector then separate audio board and ECPIO board Remove the LD Driver Board 1 Remove four screws and unplug one connector securing the LD driver board Remove Engine Filter Wheel Combiner DMD Mod...

Page 42: ...he engine module 3 Remove two screws securing the combiner module Then unplug one connector and tear off mylar 4 Remove three screws securing filter wheel cover then remove two screws securing filter...

Page 43: ...engine module is complete Remove Front Cover and Interlock Switch 1 Remove four screws and unplug one connector securing LVPS bracket Note The interlock switch need to through the hole of the LVPS bra...

Page 44: ...ft Cover and Fans 1 Remove three hex screws and unplug two connectors securing the LVPS 2 Remove three screws securing the left cove then remove two screws securing fan 3 Take out system fans and spea...

Page 45: ...000867 03 Rev 1 05 2018 2 Remove eight screws securing shielding 3 Remove two screws and tear off mylar securing the AC inlet Then remove three screws securing filter fan 4 Remove twelve screws securi...

Page 46: ...HDMI In x 2 version 1 4a HDCP 1 3 compliance HDMI2 with MHL1 3 support VGA In x 2 1 sharing with VGA output by OSD setup VGA out x1 VESA HD15 black Female Provides output loop thru to monitor Composi...

Page 47: ...N Section Example Shown Description 1 Z1 Model name ex Z1 DUW350S Z2 DHD400S 2 15 Year ex 15 2015 16 2016 19 2019 3 23 Manufacturing week ex 23 The 23th week 4 008 Serial Numbers NOTE This label repre...

Page 48: ...2018 Exploded Views This chapter is designed to show the exploded image of the projector For updated part numbers please refer to RSPL report Main Projector Item Part Number Description 1 011 107223...

Page 49: ...005530 01 Engine Module 4 014 100613 01 Module OTS Combiner 5 011 107225 01 Cover Front Panel 6 011 107227 01 Cover Left Panel 7 011 107226 01 Cover Right Panel 8 003 005520 01 Fan 12v DC axial 9 014...

Page 50: ...Exploded Views Captiva Service Manual 45 020 000867 03 Rev 1 05 2018 Top Cover Item Part Number Description 1 003 005301 01 Cover Top 2 003 005527 01 PCB Keypad Board 1 2...

Page 51: ...l 020 000867 03 Rev 1 05 2018 Exploded Views Main Board Item Part Number Description 1 003 005534 01 PCB Main DUW350S Board 003 005528 01 PCB Main DHD400S Board 2 003 005524 01 PCB ECP10 3 003 005529...

Page 52: ...5 2018 Bottom Cover Item Part Number Description 1 011 107222 01 Cover Bottom Panel 2 003 005526 01 Power Unit 417W 3 003 005522 01 Fan 55mm DC Axial 4 002 121318 01 PCB 3 5W LD Driver 5 003 005523 01...

Page 53: ...48 Captiva Service Manual 020 000867 03 Rev 1 05 2018 Exploded Views Packaging Item Part Number Description 1 013 103134 01 Carton 483x420x328 1...

Page 54: ...Seoul ph 82 2 702 1601 Japan Tokyo ph 81 3 3599 7481 India ph 91 080 6708 9999 Germany ph 49 2161 664540 France ph 33 0 1 41 21 44 04 Eastern Europe and Russian Federation ph 36 0 1 47 48 100 China Sh...

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