Freeze-dryer Alpha 3-4 LSCbasic
8 Maintenance and service
Version 11/2018, Rev. 1.9 of 01/12/2021
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Translation of the original operating manuel
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8.4
Return of defective parts
Although we exercise great care during the production of our products, it
may be necessary to return a unit or accessory to the manufacturer.
In order to ensure the quick and economical processing of returns of
freeze-dryers, rotational vacuum concentrators, spare parts, or
accessories, we require complete and extensive information concerning the
process. Please fill in the following forms completely, sign them, enclose
them with the return package, and send them together with the product to:
Martin Christ Gefriertrocknungsanlagen GmbH
An der Unteren Söse 50
37520 Osterode (Germany)
1.
Declaration of decontamination
As a certified company and due to the legal regulations for the
protection of our employees and of the environment, we are obliged to
certify the harmlessness of all incoming goods. For this purpose, we
require a declaration of decontamination.
• The form must be filled in completely and signed by authorised
specialist personnel only.
• Affix the original form in a clearly visible manner to the outside of the
packaging.
NOTE
We will return the part/unit if no declaration of decontamination is
provided!
2. Form for the return of defective parts
This form is for the product-related data. They facilitate the assignment,
and they enable the quick processing of the return. If several parts are
returned together in one packaging, please enclose a separate problem
description for every defective part.
• A detailed problem description is necessary in order to perform the
repair quickly and economically.
• Upon request, we will prepare and submit to you a cost estimate
prior to performing the repair. Please confirm such cost estimate
within 14 days. If the cost estimate has still not been confirmed after
4 weeks, we will return the defective part/unit. Please note that you
must bear the incurred costs.
NOTE
The part/unit must be packaged in a transport-safe manner. Please use
the original packaging for the unit, if at all possible.
If the product is dispatched to us in unsuitable packaging, you will be
charged the cost for returning it to you in new packaging.
The forms can be downloaded online from
www.martinchrist.de
→
[Service]
→
[Overhaul, repair and leak testing].
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